1. Max Eckman 2918 W.11th St. Anderson IN, 46011 765-425-2904
Motivated sales, customer service, and management professional with over 25 years experience. Ten plus years experience in
insurance sales and agency management, four years of customer service with marketing needs, nine years of commercial sales
combined with customer service needs, and seven years as owner of a bicycle shop which was a combination of sales,
management, and marketing skills.
 SalesExperience Insurance
Bicycles and accessories
Coffee and paper goods
Commercial uniform andCleaning needs
Business toBusiness techdevices
Cellular equipment and accessories
Inbound and outbound Phone Sales
 CustomerService Facetoface
Commercial
Inbound and outbound Phone calls
Management andinitiation
 Management Managed smallcall center
Floor supervisorfor call center150 employees
Ownedsmall business with upto15employees
Marketingdesign and implementation
inventory management
 Certified Video Editor Creation ofvideo marketing plans and videocommercials
Accomplishments
Sales and Customer Service
Winner of customer voted Best in Service Award
Winner of numerous sales contests such as March Madness
Chosen to manage new customer service division
Created and sold video marketing plans for various businesses
Scorecard top in overall rating for combined all sales and service initiatives.
Education
Ball State University, 1976-78
Non degree
Professional Experience
Verizon Wireless
January 2013 to December 30
Customer Support
Explore with customers, hear their needs, then find and explain thebest course of action. Sales of devices/plan changes/courses
of action. Prior position included inventory management including floor inventory levels and supplies plus shippingand
receiving of all inventory items. Daily sales report reviews and signature compliant reports. Assist in sales and trouble shoot
equipment.
Aramark Uniform Service, Coffee Beverage/Coffee Service
May 2010-January 2013

2. Route Sales and Service
Providing the finest in beverage services or uniform service, mats, napkins, towels, and associated products. Maximize product
penetration to existing customer base. Add additional customers to route via new customer sales.
Standard Coffee
December 2004-May 2010
Routes Sales and Service.
Sales and service of coffee and associated products. Customer retention and creation of new customers. Maximization of
product penetration per customer and addition of new routecustomers.
Conseco Insurance Company
April1996 -December 2004
Customer Service/Manager Supervisor
Customer Service Call center for Medicare Supplement and Long Term Care Insurance products. Promoted to Professional Care
Service (PCS) division (a newly created division to better communicate with Master Agencies within the Conseco selling
family). Worked as supervisor in PCS division and created the department manual that was used for years. Marketing
Specialists/Account Formulary Sales directly to insurance agents throughout theLong Term Care, Life, and Medicare
Supplement Fields.
Bicycle Emporium
January 1990 - 1996
Partner in bicycle business. All aspects of business ownership including sales, marketing, , inventory management, operation,
accounting, mechanical work, and house cleaning. Grew business in all divisions.