Introduction to Yammer for Mayo Clinic employees.

1. Brown Bag Learning Session
Summer 2012
Presented by:
Randy Schwarz
Barb Sorensen

2.  What is Yammer  Following people
 Why Yammer?  See who you are following
 Social Media guidelines  Editing your profile
 Top things to know  Notifications
 Getting started  Adding a photo
 How to sign up  Use cases
 What are groups?  Other Yammer features
 How to join a group  Helpful links
 How to create a group  Next steps

3.  Yammer a secure (private) social networking and
collaboration tool for the corporate environment.
 Features and look/feel similar to Twitter and Facebook.
 Unlike Twitter, not limited to 140 characters for posts.
 Easy sign up and use.

4.  More efficient work unit communication.
 User friendly.
 Improve efficiency in managing/sharing documents.
 Help ease server space issues (being in “e-mail jail”).
 Integrates with SharePoint.
 Mobile friendly, there’s an app for that!
 Can be set up to allow secure collaboration with people
external to Mayo.

5.  Review and know Mayo Clinic's
Social Media Guidelines:
◦ http://sharing.mayoclinic.org/guide
lines/for-mayo-clinic-employees/

6.  You must sign up using your work email address.
◦ Unlike Twitter, only Mayo Clinic employees will see your postings.
◦ Available to employees on all Mayo Clinic campuses.
 In addition to the entire company feed, there are public and
private groups.
◦ Messages in private groups cannot be seen by employees outside the
group.
 It is accessible anywhere (work or home), anytime (day or
night or weekends).
 Yammer is Helpdesk supported.
◦ However, you can always call Randy in the Center for Social Media for help
or questions.

7.  You can share a comment, document, image and/or a link
with the entire Yammer community or with members of a
specific group.
 Yammer users can “like” or reply to your comment.
 You can “follow” people.
 There is a search box that allows you to search for people,
groups or topics.

8.  From Internet Explorer
OR
 From a desktop app on your computer
OR
 From your mobile device (iPhone/iTouch,
iPad, Android or Blackberry).
Download: https://www.yammer.com/about/applications

9.  Type www.yammer.com in the address section of your
browser.
 Click the “Sign Up” button.
 Enter your Mayo Clinic email address and then “sign up.”

10.  Check your work email for a confirmation link
from Yammer. Follow the instructions to
activate your account.
 In the window that pops up (Welcome to the
Mayo Clinic Network), begin by filling out the
form.
 Complete Your Profile. Green check marks in
the “Getting Started” box on the right side of
your profile measure your progress.

11.  The ability to create Groups for collaboration is a key benefit
of Yammer.
 Groups can facilitate projects across campuses or
departments, or they can help employees share files and
discuss issues within departments or work units.

12.  Click on “groups” on the left nav. Or, go to
https://www.yammer.com/mayo.edu/groups to browse
groups on the Mayo network and join those that are relevant
for you.

13.  Joining the Windows 7 Group.

14.  Share information with colleagues.
 Collaborate on projects.
 Attach documents or images.
 Share an article from a web site (internal or external).
 Tag topics and/or colleagues (and then search by tags).

15.  Give praise, ask a question, take a poll, share an event or
make an announcement.

16.  On the “Groups” page, click the green box.
 Fill out information in pop-up box and click “Create Group.”

17.  Type name of someone you know into the Search Box (can also
search for groups and documents in this box).
 Click on members and search people alphabetically.

18.  In the browser, click on the
name of the person in your feed
you want to follow. In pop-up
box, click “+ Follow.”
 In the desktop app, click the
word “Follow” below the picture
of the person you would like to
follow.

19.  Want to see a list of people you are following? Click on the
“People I’m following” tab.

20.  Click your name in the upper right corner of the screen.
Select “Edit Account.”
 Or, when on your profile page, click “Edit Profile” and then
select “Notifications.”

21.  You can select to receive
update emails (a.k.a. “digests”)
updates never, daily or weekly.
If you select daily or weekly,
you will receive information
about postings made to
Yammer in a single message.
 Immediate notifications can be
set by clicking the “Subscribe
to feeds in real time…” link.
This lets you designate certain
groups for special alerts, which
you can get via email, SMS text
or IM.
 Once you have completed
checking or unchecking boxes,
click “Save”.

22.  You can use other a photo (Quarterly or person) or an image.
 Profiles without photos or images will appear like this:
 To upload your photo, click on the “Browse” button in your
profile to find a photo from your computer.

23.  To use your Quarterly photo:
 Use the Quarterly Utilities link,
http://quarterly.mayo.edu/utilities/links.cfm.
 Type in your name to find your
Quarterly page and click on the
small icon to the right of the
line that shows your photo
page.
 Your photo will pop up in the
browser. Right click on photo
and save it to your computer.

24. Case #1 - Using Groups to improve
communication
 Transplant Support Staff
◦ Implemented Yammer group in 2009
◦ Looking for more efficient communication tool &
reinforcing teamwork within work group
◦ Group now spread across two locations
 Case #2- Asking Yammer when you don't
know where to turn for responses
 Traditionally, you'd email a question around until
the question was answered
◦ Now, you can get responses without spamming or filling
up colleagues’ email boxes. With many experts in
different fields on Yammer, it is great for knowledge
sharing.

25. Case #3- Disseminating Information Enterprise Wide
 Mayo IT - Held an enterprise technology briefing using Yammer for
discussion & questions.
 MES – Shares helpful Excel tips & tricks.
 Mobile support – iPhone, iPad, and Android tips.
 Crisis Communications.
Case #4- External Community for Summer III Nursing Students
 Students were invited to collaborate and interact before they arrived on
Mayo’s campus.

26.  Messaging and feeds
 Direct Messaging
 User profiles
 Company directory
 Groups (Internal)
 Communities (External)
 File sharing/creating a page
(w/limited formatting)
 Integrations
 Desktop, Mobile, Tablet

27.  http://vimeo.com/channels/yammertutorials
 http://www.youtube.com/user/YammerInc
 http://social-media-university-global.org/

28.  Sign up for Yammer!
 Start posting and collaborating with colleagues.
 Start a weekly Yammer session for your department or team.