ShoreTel is a communications company founded in 1996 that provides unified communications solutions to over 9,600 customers worldwide. It offers a full suite of pure IP unified communications products including ShoreGear voice switches, ShorePhone IP telephones, and ShoreWare applications. ShoreTel prides itself on providing reliable, easy to use, and low total cost of ownership solutions.

5. ShoreTel 7 Group Pickup Escalation WG Overflow Web Reporting New Switches Contact Center Supports More Agents, Improved Workflow, Better Support for Abandoned Calls History of Continuous Innovation ShoreTel 1 144 Users Distributed PBX Desktop Applications Web Management ShoreTel 5.1 10,000 Users IP Phone Failover PSTN Failover 6-Way Conference Call Recording SMDI PBX 560/530/210 ShoreTel 1.1 Operator ShoreTel 1.2 Workgroup Routing CDR ShoreTel 2 1,000 Users Unified Msg Multi-Site SNMP ShoreTel 4.2 Distributed TMS Network PRI Account Codes ShoreTel 4.1 IP Phones AMIS 100 ShoreTel 3 5,000 Users Personal Call Mgr Presence Distributed VM Workgroup Queue Intl Dial Plan Contact Center Routing, IVR, ACD, CTI, E-mail / Web, Real-time rpt, Custom rpt ShoreTel 4.3 Multiple Line Intercom SoftPhone FindMe Web Client Multiplicity, Monitor, Barge Terminal Services ShoreTel 5.2 Languages Hunt Groups Whisper Page Group Page SMDI VM ShoreTel 6 Office Anywhere SIP Encryption On Net Dialing Prgm Buttons 110 ShoreTel 6.1 Bridge Call App Centrex Flash 212k 230 560g 115 265 IP 565 ShoreTel 7.5 Increased Capacity Improved Usability Extending Productivity IP 565g BB 24 ShoreTel 8.1 Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity ShoreTel 8 Improved Interfaces, Video, Additional SIP Device Support IP 230g ShoreTel 9 Enhanced Personalized Communications ShoreTel 9 N+1 Spare Switch Option IP 8000 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 2008 2009

6. More Than 9,600+ Customers Across All Industries

7. Customer Satisfaction Survey Results Q1 CY05~Q2 CY09 Ranking World Class Very Good – Excellent

8. Infonetics: ShoreTel Shines at Ease-of-Use, Pricing, and Price-to-Performance Source: Infonetics Report. User Plans for Voice over IP: North America 2007 , April 2007

10. Proven Leader: Synergy Research Ranks ShoreTel #1 Unified Communications Desktop Applications 2008 SMB Market Global Share (Synergy defines SMB as systems that ship with <150 lines)

11. ShoreTel’s Unified Communications Solutions A single goal: customer satisfaction

12. ShoreTel Products ShoreWare ® Applications ShorePhone TM IP Telephones ShoreGear ® Voice Switches Fully Featured Pure IP Unified Communications System Communications Made Easy.

13. ShoreTel Solutions and Services Fully Featured Pure IP Unified Communications System Communications Made Easy. ShoreTel Global Services ShoreTel ® Solutions ShoreTel Integrations & Professional Services

14. Minimizing Server Use Headquarters Regional Office Server Centric Alternative 9 5 Total Servers: 14 Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Switch-based

15. ShoreTel’s Winning Solution Competitors Call Management Hardware  Switch-based X Server-based (disk drives) Software  Distributed X Centralized Applications Management  Single Web interface X Disparate systems End-user Functionality  Seamless and consistent across locations X Inconsistent features across locations Redundancy  N+1 X 2N, duplicate systems Scalability  Modular X Forklift upgrades Server Dependency  Low X High Ease-of-Use  Simple X Unintuitive and complex Total Cost of Ownership  Low X High

19. ShoreGear ® Voice Switches Enabling business-critical Unified Communications with high performance and high reliability

20. ShoreGear Voice Switch Family ShoreGear 30 ShoreGear 50 ShoreGear 30BRI *Availability varies based on geography. Please contact your local ShoreTel Representative for availability information. ShoreGear 90 ShoreGear 90BRI ShoreGear 220T1A ShoreGear 24A ShoreGear 90BRIV* ShoreGear E1k ShoreGear T1k ShoreGear 120 ShoreGear 50V ShoreGear 90V ShoreGear 220E1 ShoreGear 220T1

25. ShorePhone ® IP Telephones Unifying the flow of information across your business

27. ShorePhone IP Telephones IP 115 Lobby IP 212 k Key Systems IP 230 / IP 230g* w/BB24 Operators / Assistants IP 265 Professional IP 560 / IP 560g* Executive/ Assistant IP 8000 Conference Rooms * Gigabit desktop support IP 565g* Color Bluetooth ®

30. ShoreWare ® Call Manager Enables integration of communications platform with business processes

43. ShoreWare Contact Center Solutions Maximizing customer satisfaction in the virtual call center

44. Complete Contact Center Portfolio Call Center Role Technology Basic Emerging Advanced Leading Edge Tactical Necessary Valued Asset Service Differentiator Enterprise-wide Strategic Value Workgroups Contact Center Enterprise Contact Center CIM Customer Interaction Management System

50. ShoreTel Converged Conferencing Enhancing communications with multimedia collaboration

53. ShoreTel Integrations and Professional Services

67. ShoreTel Global Services ShoreCare replaces industry legacy model with Web-based installation and training

71. Thank You Communications Made Easy. World Headquarters: 960 Stewart Drive Sunnyvale, CA 94085 USA +1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel +1 (408) 331-3333 Fax EMEA: +1 800 408 33133 Freephone +44 (1628) 826300 Tel Asia Pacific: +61 (0)2 9959 8000 Tel www.shoretel.com