Unit 1 - Ch 1 - BCP

1. Communication Basics
Business Communication & Presentation
– Unit 1

2. What is Communication?
The process of
conveying to others,
and receiving from
them, information,
ideas, feelings, and
beliefs

3. Two Types of Communication
• Verbal
• Nonverbal

4. Communication affects your
ability to . . .
• Understand others
• Establish relationships
• Perform in most situations

5. Ways that we convey and
receive information
Speaking Verbal Conveying
Writing Verbal Conveying
Reading Verbal Receiving
Listening Verbal Receiving

6. The Communication Process
• Sender
• Message
• Receiver
• Feedback

7. Reasons for Sending
Messages
• To express an idea or need
• To respond or react to messages

8. Two Types of Business
Communication
• External
communication
• Internal
communication

9. Three Types of Internal
Communication
• Upward
• Lateral
• Downward

10. Barriers to Communication
• Sending barriers
• Receiving barriers
• Language barriers
• Cultural barriers

11. Bibliography
Means, T. L. (2010). Business
communication. Mason, OH: South Western
Cengage Learning.