1. 7th annual event
Limited offer
Save up to R5717
per delegate ticket
until 29 April 2011
Prices, packages and 18 - 22 July 2011, Sandton Convention Centre, Johannesburg, South Africa
booking form on back page
Hear from
New
dawn
Caleb Fundanga Peter Schlebusch
Governor Chief Executive:
Central bank Personal &
of Zambia Business Banking
Standard Bank,
South Africa
John Gachora Ingrid Johnson,
Strategy and innovation for Africa’s retail
Chief Executive
Absa Africa,
South Africa
Group Managing
Executive: Retail and
Business Banking
bankers and micro-lenders
Nedbank,
South Africa
Retail! Retail! Retail!!!
Discover opportunities and ground-breaking strategies for growing your retail
footprint in Africa pages 3 - 4 >>
Remi A. Odunlami Adv Clive Pillay
Customer engagement revolutionised
Chief Risk Officer Ombudsman Learn how to protect and grow your market share through an innovative product
First Bank, Banking Services
Nigeria Ombudsman, offering pages 3 - 4 >>
South Africa
Technology driven expansion
Get insight into the latest mobile banking technology, innovations and banking
technologies. Learn how you can leverage technology as a new source of
revenue page 5 >>
Len De Villiers, Samuel Kimani
Chief Information Deputy Chief
Officer Executive, Group
Absa Bank, Controls 2 workshops, 2 days Banking Technology day – 21 July 2011
South Africa Kenya Commercial
Pre-conference workshop: 18 July 2011 The Banking Technology day will centre on
Bank, Kenya
Identifying opportunities, risks & policy technological innovations as the basis for
trends driving expansion. page 5>>
Post-conference workshop: 22 July 2011
Securing mobile payments and microfinance Book before 30 April 2011 and
All the details page 6 >> save up to R5 717
Antony Withers Dr Kingsley
Chief Executive Moghala
Officer Deputy Governor
Mauritius (Financial Systems www.terrapinn.com/2011/bankza
Commercial Stability)
Bank Central Bank
of Nigeria
Sponsor: Produced by:
More highlights Page 2 >>
Full programme Pages 3 - 5 >>
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2. book early and save Banking Outlook Africa 2011
Gold Pass
Capitalise on opportunities offered A-list of industry experts
by Africa’s retail banking sector!
Save R5717 Banking Outlook Africa 2011 will once again
bring together a panel of experts discussing
if you book CEOs, Heads of Retail, Heads of Products and Chief Information
the opportunities and concerns in the African
Officers have identified the following opportunities:
before 29 April banking sector.
• A growing retail banking market
2011 • Fast growing African economies
Garry will show you how to remain
profitable in the face of lower banking
See back page • The presence of strategic alliance partners in large un-banked fees.
markets
Garry Marsh
• Mobile banking on the increase Senior Advisor: Retail & Private Banking,
Diamond Bank PLC, Nigeria
Your next interim results could be greatly improved if you take
“I found the advantage of these opportunities. You will be able to open a new
event very revenue stream all together increasing your headline earnings. Evans will show you how you can go
interesting, If you are to grow and protect your market share, how much about implementing enterprise-wide
decisioning management system.
would it mean to your bottom line?
from content Dr. Evans Woherem
to speakers At Banking Outlook Africa 2011, learn: Group Executive Director, Operations
and IT, Unity Bank Plc, Nigeria
and the • How to develop market specific products
• How to develop an innovative product offering
exchange of
• How to expand on retail banking revenue streams Kodeidja will outline how you can launch
experiences • How to develop banking infrastructure in order to meet the a holistic risk management program.
between all un-banked markets Kodeidja Diallo
participants” • How to develop good payments and transaction systems Director of Finance and Risk
Management, African Development
• How to increase revenue and reduce costs with the use of the Bank
Joana David latest technologies
Executive Director • How to achieve intra-African growth
Banco de Edmund will be sharing his extensive
Mozambique Attend Banking Outlook Africa 2011 and grow your business. experience on banking the unbanked.
You cannot afford to miss out on the opportunities that are
offered by intra-African growth. Register your entire team now Edmund Jeneker
(booking form on the back page). Head of Entry Level Banking, Absa
Group, South Africa
“A very useful I look forward to seeing you in July.
experience
to improve Désiré will show you how you can
capitalise on growth prospects offered
Samkelwa Madlabane
and expand Conference Manager
by Africa’s economic growth.
on financial Terrapinn Limited Désiré Vencatachellum
Director - Research Department, African
and banking Development Bank, Tunisia
service in our
Post/
countries” Savings
Jeffrey will share his learnings on
rebuilding a brand.
banks
J.L Ngimbi Government Jeffrey Mzwimbi
Deputy Director & regulators Mobile CEO, Royal Bank Limited, Zimbabwe
State Secretariat banking
for Public Sector service
Enterprises, Angola providers
Retail Dare will show you how you can go about
banks developing an effective IT compliance
Hear from Who‛s strategy.
industry attending? Dare Adeyeri
Chief Information Officer, Guaranty
pioneers Central Trust Bank Plc, Nigeria
Banking banks
looking for hardware &
software
acquisitions providers
as part Microfinance Your event contact is
and lending
of their agencies Brian Shabangu
expansion
Development +27 (0)11 463 6001
banks
enquiry.za@terrapinn.com
programs.
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Day One Tuesday, 19th of July 2011
08:00 Registration and welcome refreshments 14:10 Reinventing your mobile banking offering
• Mobile money products - more than just a cash transfer and
08:50 Opening remarks from the Chair
mobile payments service
John Fraser, Presenter: Classic Business, Classic FM, South
Africa • Improving the customer experience: increasing usability and
improving the application interface
Big picture – Re-imagining Africa’s retail • Regulation and easing mobile banking license issuing
Carmen Whateley, Executive: Digital, Mobile and Payments,
banking markets Nedbank, South Africa
09:00 Keynote presentation: Achieving intra-African expansion:
becoming Africa’s number one retail bank Engagement
• Leveraging on opportunities for growth in Africa
• Consolidating operations for expansion 14:30 Rebuilding a service ethic brand- creating value for your
customers
• Improving liquidity and competitiveness through partnerships
• Building an intelligent brand strategy
• Opportunities presented by domestic base expansion programs
• The private bankers approach for the mass market
John Gachora, Chief Executive, Absa Bank, South Africa
• Positioning your brand to a segmented market
09:30 Keynote panel: How to bank the un-banked? • Estimating the notional price for your brand
• Realising the opportunity to bank the un-banked Jeffrey Mzwimbi, CEO, Royal Bank Limited, Zimbabwe
• Generation – mobile banking business models
• Banking the un-banked through remittance services 14:50 networking and afternoon refreshments
Peter Schlebusch, Chief Executive: Personal & Business Banking,
Standard Bank, South Africa 15:40 Case study: Putting the customer first: customer centric
Edmund Jeneker, Head of Entry Level Banking, Absa Group, banking - the Kingdom Bank experience
South Africa • Understanding customer needs & product optimisation
Samuel Kimani, Deputy Chief Executive, Group Controls, Kenya • Consumer proposition through market research
Commercial Bank, Kenya
• Changing from a transactional business model to an engagement
Antony Withers, Chief Executive Officer, Mauritius Commercial model - building consumer confidence
Bank
• Distributing branch operations - the balance between customer
10:10 Specialised banking for the un-banked - gearing up to lend needs & preferences
• Growing consumer lending in Africa- moving away from Sylvester Dendere, Head of Retail Banking, Kingdom Bank,
conservative lending Zimbabwe
• No-frills approach to banking - what large retail banks can learn
• Low income banks - should these offer full retail banks offerings? Retail turn-around
Garry Marsh, Senior Advisor: Retail & Private Banking, Diamond
Bank PLC, Nigeria 16:10 Keynote presentation: Increasing profits from your retail
division
10:40 Morning refreshments and networking
• Taking advantage of the consumer banking going mobile
11:10 Capitalising on African economic growth • Developing profitable cards and secured lending program
• Credit and capital adequacy as retail banking drivers • Retail relationship banking - how to build a loyal cliental base
• Measures leading to an increase on return on equity • Recovering soured home and asset loans
• Below-trend economic growth - emerging a winner despite Ingrid Johnson, Group Managing Executive: Retail and Business
challenges Banking, Nedbank, South Africa
Désiré Vencatachellum, Director - Research Department, African
Development Bank, Tunisia 16:40 Panel session: Remaining profitable in the face of lower
banking fees
• Retaining investor attractiveness in the face of transactional fees
Product innovation being substantially reduced
• Realising other revenue streams banks could look at to offset
11:40 Strengthening the balance sheet and managing liquidity risk lower banking fees
• Using innovation to differentiate your products • Increasing deposits as a fund raising measure
• Identifying technology drivers in retail banking product innovation Moderator: Binesh Mangar, Head of Cards, MCB, Maurituis
• Maintaining account profitability while introducing cheaper Garry Marsh, Senior Advisor: Retail & Private Banking, Diamond
products Bank PLC, Nigeria
Binesh Mangar, Head of Cards, MCB, Maurituisa Jeffrey Mzwimbi, CEO, Royal Bank Limited, Zimbabwe
Sylvester Dendere, Head of Retail Banking, Kingdom Bank,
12:10 Remodelling product portfolios in response to new customer
Zimbabwe
demands
• Adopting aggressive pricing to attract the low end of the market 17:10 Closing remarks from the Chair
• Creating product transparency and disclosure John Fraser, Presenter: Classic Business, Classic FM, South
• Growing personal and instalment loans – easing lending criteria Africa
• Entering new markets and meeting needs of a different 17:30
customer base Eat, drink and network…
Simon Just, Director: Consumer Issuing, Absa Card, South Africa Join us for an evening of networking, cocktails and
12:40 Networking lunch snacks in the delegates lounge after the conference
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4. book early and save Banking Outlook Africa 2011
Day Two Wednesday, 20th of July 2011
08:00 Registration and welcome refreshments • Compliance and governance: closing in on the trend to find
loopholes
08:50 Opening remarks from the Chair
Moderator: Godliving Maro, Business Operational Risk Manager:
John Fraser, Presenter: Classic Business, Classic FM, South
Technology & Operations, Standard Chartered Bank,Tanzania
Africa
Bamidele Oseni, Chief Risk Officer, Global Trust Bank, Uganda
Kodeidja Diallo, Director of Finance and Risk management,
Big picture – African expansion and African Development Bank, Tunisia
opportunities Eneni Oduwole, Head: Operational Risk Management, Guaranty
Trust Bank Plc, Nigeria
09:00 Keynote presentation: CBN’s rescue and reforms of Nigerian Bishwajit Mazumder, Chief Internal Auditor, State Bank of
banks Mauritius
• Disclosures by banks: improving regulation and supervision
12:10 Networking lunch
• Strengthening bank corporate governance structures
• Setting up AMCON to take over non-performing assets 13:40 Panel discussion: Preparing for Basel III implications
• Opportunities for acquisition and growing market share in Nigeria • Conservative capital ratios and Basel III adoption
Dr. Kingsley Moghalu, Deputy Governor (Financial System • Continual demand for capital for growth
Stability), Central Bank of Nigeria • The return of global liquidity and the inaccessibility of bond
markets for some regions
09:30 Case study: Gaining an edge in the mobile banking race in
Moderator: Dawn Pretorius, Consultant, Adzuri Management
Nigeria
Consultancy, South Africa
• Reaching critical mass with consumers
Remi A. Odunlami, Chief Risk Officer, First Bank Nigeria,
• Increasing the awareness of mobile payments in Nigeria Nigeria
• Making a success of mobile money: achieving interoperability Esther Kileo, Director of Risk, C.R.D.B. Bank Plc, Tanzania
Valentine Obi, CEO, eTranzact, Nigeria Fusi Morokole, Acting Director of Supervision Department,
09:50 Case study: Angola- the next big retail banking opportunity? Central Bank of Lesotho
• The opportunities offered by a low loan to deposit ratio by a Andre Blaauw, Group Chief Risk Officer, UBA Group, Nigeria
small inter-banking market
• Training a skilled workforce for a well capitalised retail banking Regulation
sector
• Little dependence on international financing- opportunities for 14:20 Enabling a healthy banking environment: reviewing legislation
Angolan banks to give the central bank real teeth
Rosa José Silverio Correia Victor, Head: Planning & Management • Ensuring fewer banking failures - reviewing the Banking and
Control, Banco de Poupança e Crédito, Angola Financial Services Act
• National Payments Services Act - harmonising Zambian banking
10:10 Morning refreshments and networking processes with those of SADC
10:30 African economic growth and the opportunities for retail • Bank of Zambia Act: conforming to SADC model law
banking Caleb Fundanga, Governor, Central Bank of Zambia
• African growth versus retail banking opportunities
15:10 Afternoon refreshments
• Understanding the competitive landscape
• 360 degree view - detailed ownership of banks 15:40 Easing service and charge comparisons - the customers right
• Satisfying latent demand - a simple, focused customer value access information
proposition • Fee reduction for all accounts
Michel Hanouch, Senior Associate, Genesis Analytics, South • Curtailing banks market power- competition vs. regulation
Africa • The establishment of a banking services market regulator- who
should have oversight?
Microfinance lending strategies Advocate Clive Pillay, Ombudsman, Banking Services
Ombudsman, South Africa
10:40 Moving into a gap left by the core banking institutions: SME 16:10
banking This is your chance to enter into in depth
• Finding a fit for SME banking in the microfinance product discussions with your peers about core
portfolio subjects that affect you in your day to
day business.
• Understanding the unique requirements of the SME sector
• Key requirements for developing a profitable SME offering Roundtable 1: Expansion into other emerging markets
Sebastian Masaki, General Manager, CRDB Microfinance Roundtable 2: Expansion strategies
Services Company, Tanzania
Roundtable 3: Managing collateral and lending risk for MFIs
Risk management
17:10 Closing remarks from the Chair
11:30 Panel discussion::Improving risk management - the holistic John Fraser, Presenter: Classic Business, Classic FM, South
approach Africa
• Avoiding blind spots in corporate governance and lax credit
administration Book before 30 April and save R5717
• Protecting your balance sheet in the face of competition
Fax the registration form to +27 (0)11 463 6903
• Staying within your institution’s risk appetite
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5. www.terrapinn.com/2011/bankza book early and save
Banking Technology day Thursday, 21st of July 2011 – separately bookable
08:50 Opening remarks from the Chair
Malcolm Macdonald, CTO, I-Net Bridge, South Africa Banking innovations
Big picture – technological driven 13:50 The African evolution of mobile banking
• Proliferation of mobile applications
expansion
• Customer segmentation - capitalising on applications
• Top reading systems - servicing all customers
09:00 Keynote presentation: Technological innovations driving
expansion • Customer experience - customising personal transaction layouts
• Technology utilisation: opportunities for growing the banks’ Shadrack Palmer, Head of Transaction Messaging, First National
turnover Bank, South Africa
• Mobile banking revolution: growing your market share and 14:10 Implementing an enterprise-wide decisioning management
offering system
• Technology as a means of reducing expenses, increasing • Holistic customer view - integrated operations and systems
productivity and increasing profitability • Developing a multichannel customer experience
Len De Villiers, Chief Information Officer, Absa Bank, South • Outsourced transaction processing: customer data and protection
Africa
• Development of flexible decision management infrastructure
09:30 Keynote presentation: Standardising processes and Dr. Evans Woherem, Group Executive Director, Operations and
technology - efficiencies leading to profitability IT, Unity Bank Plc, Nigeria
• Achieving better operational information and stronger data on
14:30 Core banking replacement: what to consider when you have
customers
to do it
• Adopting a common systems architecture & automating
• Replacing core banking solutions
settlement activities
• Meeting short-term business objectives makes it impossible
• Cross border systems integration
• Integration kills the business case
• Rolling out branchless banking
Marius Bosman, Director IT Architecture, Standard Bank, South
Peter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria
Africa
10:00 Keynote panel: Taking IT to the bank
• Transitioning to a new platform 14:50 networking and afternoon refreshments
• Rolling out contactless technology in Africa
• Technology, business and banking compliance requirements 15:40 Case study: Core banking solutions for the retail bank
• The software-as-a-service model - subscribing to solutions • Service oriented architecture (SOA) for the retail bank
without buying them
• Addressing all elements of data centre security
• Developing an effective IT compliance strategy
• Identifying shared services opportunities
Moderator: Godliving Maro, Business Operational Risk Manager:
Sibusiso Mbingo, Head IT Development & Analysis: Shared
Technology & Operations, Standard Chartered Bank,Tanzania
Services, FNB, South Africa
Dare Adeyeri, Chief Information Officer, Guaranty Trust Bank
Plc, Nigeria
Fraud and security
Oyesina Bode, Head Information Technology Group,
Intercontinental Bank Plc, Nigeria
16:00 Mobile banking security: next level of security for transaction
Sridhar Guru, Chief Information Officer, State Bank of Mauritius services
10:40 Morning refreshments and networking • Incorporating device identification credential with dynamic ATM
PIN generation
The ATM and customer interaction • Optimising cloud-based authentication service for mobiles
• Preparing for mobile virtualisation- securing your mobile platforms
11:10 Panel session: The renaissance of the ATM in Africa • Achieving interoperability for mobile payments
• The value of installing EMV compliant ATMs Uchenna Okwodu, Vice-President: e-Business, Bank PHB, Nigeria
• The offsite ATM - managing fraud
16:20 Panel session: Safeguard your bank: IT risk assessment
• Deploying associated technology through different platforms
• Determining adequate safeguards for risk mitigation
• Outsourcing the management of your ATM network
• Evaluating latest trends in information security risk evaluation
Dr Matthews Mutumbuka, Head of Technical Services,
• ISO 27001 &ISO 27002 certification: adopting best practice
Malswitch, Malawi
management processes
Blessing Sibanyoni, Senior Technologist: Group ICT, Standard
• The Wikileaks debacle: preparing for possible bank data leakages
Bank, South Africa
Moderator: Duncan Arthur, Principal Consultant: Africa, Kaiser
Peter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria
Associates, South Africa
11:50 Winning market share through social media Blessing Sibanyoni, Senior Technologist: Group ICT, Standard
• Mapping out your social media strategies to influence brand Bank, South Africa
loyalty Dare Adeyeri, Chief Information Officer, Guaranty Trust Bank
• Ingraining social networking into the bank’s DNA Plc, Nigeria
• Managing consumer conversations - beyond damage control Oyesina Bode, Head Information Technology Group,
Arthur Goldstuck, Managing Director, World Wide Worx, South Intercontinental Bank Plc, Nigeria
Africa 17:00 Closing remarks from the Chair
12:20 Networking lunch Malcolm Macdonald, CTO, I-Net Bridge, South Africa
online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW! 5

6. book early and save Banking Outlook Africa 2011
Pre & Post Conference Workshops
Get the
most
Monday, 18th of July 2011 Friday, 22nd of July 2011
from your
conference Identifying opportunities, Securing mobile payments
risks & policy trends and microfinance
Objectives Objectives
The objective of this workshop is to help you to identify The objective of this workshop is to fully explore the value
A fun, high-speed the most lucrative regions for your retail expansion and challenges of mobile payments and microfinance
strategy. This workshop will showcase opportunities, You will also learn how your bank can protect itself.
session for making
risks & policy trends that are both unfavourable and
new contacts and 08:30 Registration and refreshments
favourable. It will also help you to make the most of
exchanging details. markets most suitable for expansion.
09:00 Introduction to mobile payments
08:30 Registration and refreshments • What is a mobile payment and why is it
important?
09:00 Opportunities • What isn’t a mobile payment?
Arrange meetings • Economic outlook • Understanding the types of technology used
online before you • Demography and market sizing • Operator, banks and third party models
arrive. Access event • Banking penetration
resources, such as • Common myths surrounding mobile payments
• Technology • Mobile payments and Sci-Fi. What’s next?
white papers and
presentations, after 10:30 Morning refreshments 11:00 Morning refreshments
you’ve left. 11:00 Risks & challenges 11:30 Securing your organisation and yourself
• Operational • What data rich sources are there out there?
• Credit • How does an identity get stolen?
• Profitability • What role does social networking play in
More than listening, 12:30 Networking lunch identity theft?
interact with our • How can I protect myself and my organisation?
panelists 13:30 Policy issues
• Practical application on Facebook
• Economic
• Regulatory 12:30 Networking lunch
14:30 Regional spotlight- unearthing the ‘hot zones’ 13:30 The perfect marriage of convenience:
compliance and mobile technology
• Case study: West Africa
This is your chance to • Case study: East Africa
• Adapting to required legislation
shape the conference • Practical demonstration- compliance
• Case study: North Africa
agenda. You select the technology utilised for training on a
• Case study: Southern Africa
topic and presenters. Smartphone
So bring along your 15:30 Tying everything together
15:00 Afternoon refreshments
ideas and get ready • Scenarios and simulation exercises
to make a name for 15:30 Microfinance – taking it to the next level
17:00 End of workshop
yourself. • The future of microfinance and how to find
opportunities
• Turning key risk challenges to strong points
• How best to mitigate risk associated with
MFIs
• The value of microfinance in African
economies
We lessen this
brochure’s impact on 17:00 End of workshop
the environment by
using environmentally
friendly paper. Your workshop leaders
Dawn Pretorius
Your workshop leader Consultant I Adzuri Management
Consultancy
Obafunmilayo Agusto Dawn consults on risk, compliance and
5-day pass Managing Partner I Alliance Consulting corporate governance with many years of
As the Managing Partner of Alliance experience in the financial services industry.
Save R5 717 Consulting, Funmi has consulted for
if you book several of the top banks, insurance
companies, discount houses and other Duncan Arthur
before 29 April leading firms and companies in West Principal Consultant I Africa Kaiser
2011 Africa. He was also on the banking Associates
consolidation committee of the Central Duncan has extensive experience in the
See back page Bank of Nigeria.(Juta). African payments and banking arenas.
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7. www.terrapinn.com/2011/bankza book early and save
Becoming a sponsor “The
presentations
Heads of Retail Banking, Heads of Research step ahead and meet your prospective clients face-to- were of a
and Product development and CIOs are facing face and learn directly what they are looking for and very high
numerous challenges in their sector. How can you can offer your services instantly.
they make the most of the unbanked market,
quality, and
what products are the customers expecting or Use Banking Outlook Africa 2011 to: networking
• Create and increase awareness
in need of, and what technology can assist in
• Share your expertise in the field
was fantastic”
streamlining their processes and make their
business more profitable? • Mingle and network with your next client Z. Shaba,
• Showcase your business solution MD
If you offer solutions to any of these or other issues • Attain credibility African Banking
that are present in this industry, you are facing the Corporation,
opportunity of the year. Banking Outlook Africa 2011 Whether you are looking to own the market or Zambia
is bringing together heads of retail banking, central only grab a share, we have a solution for you.
banking and microfinance, and other key decision
makers to discuss the changes and innovations in
this sector, and to get new ideas on how to run their Sponsor “The
business efficiently. Call Tariro Kwaramba
+27 (0)11 516 4028 | Email
prospects for
If you are struggling to differentiate yourself from the tariro.kwaramba@terrapinn.co.za banking on
competition, this is a golden opportunity to get a the African
continent are
tremendous”
Sim Tshabalala
Deputy CEO
Standard Bank,
Reuters
Sponsors and delegates enjoy plenty of networking opportunities
Something to say?
Our sponsor Villa of Hope
Talk to us
about speaker
Terrapinn is making a opportunities
Associate Partner: donation to Villa of Hope on Call Tariro
behalf of each conference
speaker. The Villa of
Kwaramba
Hope is a social uplift and +27 (0)11 516
development initiative
4028
focused on the provision of
care to children who have
been orphaned or require alternative care due
toabuse, neglect, abandonment and illness. Official
Travel
Partner
Media partners:
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8. book early and save Banking Outlook Africa 2011
18 - 22 July 2011
Sandton Convention Centre, Johannesburg, South Africa
How to book your ticket
Please fax back to Melissa Jogannah on +27 (0) 86 714 9220 or contact her on
Online
+27 (0)11 516 4060 or email melissa.jogannah@terrapinn.co.za or simply register online
www.terrapinn.com/2011/bankza
at https://secure.terrapinn.com/V5/rCalc.aspx?E=3996&DS=1919&SalesRep=Jogannah You can use our online calculator to tailor your
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Register now for you.
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Terrapinn has been able to mitigate loss
Post code ..........................................................................................................Country ............................................................................................................
3. Terrapinn will make available course documentation
Tel .....................................................................................................................Fax ................................................................................................................... to a delegate who is unable to attend and who has paid
Email.................................................................................................................Dietary requirements c Halaal c Kosher ........................................... 4. Terrapinn reserves the right to alter the programme
Authorising manager........................................................................................Authorising manager signature ...................................................................... without notice including the substitution, alteration
or cancellation of speakers and / or topics and / or the
Job title ............................................................................................................Email ............................................................................................................... alteration of the dates of the event
5. Terrapinn is not responsible for any loss or damage as
a result of a substitution, alternation, postponement or
Payment details cancellation of an event
Payment is due in 14 days. By signing and returning this form you are accepting our terms and conditions. If you reserve your ticket but pay by invoice 6. A complimentary ticket cannot be used by a person
or bank transfer payment must be received in 14 days already registered for the event, no refund can be given
respectively and the registered person will be held
c Bank transfer c Invoice me c Credit card c Diners Club c Visa c American Express c Mastercard liable for the full payment
c Crossed cheque made payable to Terrapinn Limited
Duplicated mailings
Card number cccc-cccc-cccc-cccc Expiry date: ____/____/______
If your details on the above mailing label are incorrect
or duplicated, please fax all corrected labels to
Card holders name ..........................................................................................Card holders signature .................................................................................... +27 (0)11 463 6903. These corrections will be handled
as quickly as possible.
Bank Transfers: Account name: Terrapinn Limited, Bank Name: Nedbank Epsom Downs, Branch code: 152205, Bank Account Number: 1522 069 100
Reference: please quote 401234 and the delegate’s name ABCDEFGHIJKLMNOPQRSTUVWXYZ
If you reserve your ticket but pay by
invoice or bank transfer, payment must
2929 Designed and produced by Terrapinn.
be received in 14 days
8 BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903