This document is a resume for Michael A. Duke. It summarizes his experience as a military veteran with assignments in South Korea and Iraq. It also outlines his professional experience including internships in PC installation and technology support as well as roles in transportation supervision, tech support, and communications supervision for the US Army, Army Reserves, and Coast Guard. His education includes pursuing a bachelor's degree in network communication and management as well as CISCO and CompTIA A+ certifications.

1. 4020 Holland Avenue, Condo #213,
Dallas, TX 75219
Michael.Duke75@gmail.com
817-968-8811
Michael A. Duke
PROFESSIONAL SUMMARY
Motivated military veteran with a drive and passion for computer technology. Proactive in problem solving and
solution implementation. I am currently pursuing my bachelor’s degree in Network Communication and
Management at DeVry Institute of Technology (2016 graduation). Experience with Customer Service, Budgeting,
Customer Relations, Team Building and Contract Negotiations. Secret Security Clearance (Expires in 2020).
OVERSEAS MILITARYASSIGNMENTS
SOUTH KOREA, CAMPCASEY (2008-2009)
IRAQ, OPERATION IRAQI FREEDOM / NEW DAWN(2010-2011)
PROFESSIONAL EXPERIENCE
QNet Information Services, Dallas, TX (Internship fall 2014)
PC Installer/Technician
10/2014-12/2014
 Conducted data transfer
 Handled computer and printer support
United States Army Reserves, Dallas, TX
Transportation Supervisor/Aviation Surveillance Supervisor
10/2011 – 10/2014
● Supervised 3 employees
● Transported equipment and supplies to various locations
● Maintained vehicle equipment and supplies
● Managed manned aerial surveillance
● Maintained aircraft valued at $2 million
● Analyzed data and created files for all equipment
WDS Global, Wichita Falls, Texas
Tech Support-Wireless Devices (Verizon)
01/2012 - 07/2012
● Evaluated wireless equipment with external customers by telephone
● Maintained records of customers interactions and transactions
● Recorded details of inquiries, complaints and comments
● Ensured that appropriate changes were implemented to resolve customers problems
● Referred unresolved customer grievances to the appropriate departments for resolution

2. US Army, Ft. Sill, OK
Transportation Supervisor
07/2008 - 10/2011
● Supervised 3 employees
● Managed availability of vehicles and equipment
● Ensured safety and compliance with Department of Defense standards
● Maintained vehicle logs, ensured compliance with applicable state and federal regulations
● Delivered equipment and supplies
● Received receipts and proper payments for delivered goods
US Coast Guard, Memphis, TN
Communications Supervisor
05/1998 - 05/2008
● Operated and monitored communications and detection devices
● Monitored air, ground and naval operations
● Maintained and relayed secure, unsecure and critical information to air, naval and ground personnel
● Utilized a communications satellite on a secure network
● Monitored surveillance and detection devices
● Interpreted and evaluated tactical situations and reported to senior level personnel
EDUCATION
Current-DeVry Institute of Technology, Irving, TX
Bachelors of Science in Network Communications Management
(Graduate summer-2016)
NPower Technology Service Corp., Dallas, TX
CISCO CompTIA A+ Certification, 2014
United States Army, Fort Leonard wood, MO
Transportation Operators Course, 2008
United States Coast Guard, Yorktown, VA
Search and Rescue Planning Course, 2006
United States Coast Guard, Petaluma, CA
Operations Specialist “A” school, 1998
St. Gregory’s University, Shawnee, OK
Associates of Natural Science, 1996
Skills
- Data Encryption
- Secure Data Wipe
- Military Secure Networks
- Risk Assessment
- Physical Security
- MS Office Suite (Word, Excel, Access, Outlook, PowerPoint)
- CompTia A+ certified (COMP001020759541)