1. Personal Data
Name: Michael Magdy Khalaf
Data of Birth: 26 – 09 – 1988
Address: Mallawy – Minia – Egypt
Military Status: Exempted
Marital Status: Married.
Nationality: Egyptian
Tel. Number: +2 012 26968695
E-Mail Address: Mikelmagdy2351@yahoo.com
Objective
In developing tourism sectors, my purpose is always to give the highest level
of service standard on the direction of the company benefits through
managing my team and achieving all our targets. In addition to this , I want
to add experiences to which I already have , to come to the fore in the
competing environment and take reliable and right steps for my career in the
future through an international experience or exposure .
Education
Faculty of Al-Alsun (Languages) ( Minia University 2009 )
Computer Skills.
Word – Excel – Power point – Outlook Express – Internet browsing.
Hotels programs & systems
1 – Opera (Version 5.0)
2 – Fidelio (Version 8.6.0.4)
Curriculum Vitae

2. Language
Arabic Mother Tongue Italian Excellent
English Excellent French Fair
German Fair Russian Fair
Effective Training Courses
1 – Decision making & problems Solving Resta Grand Resort Marsa Alam
2 – Leader ship Resta Grand Resort Marsa Alam
3 – Handling Guest Complaints Resta Grand Resort Marsa Alam
4 – Customer Care Resta Grand Resort Marsa Alam
5 – Training in the reservation Department Resta Grand Resort Marsa Alam
6-Training the trainer Ministry of tourism
7- Fire Fighting Resta Grand Resort Marsa Alam
Key Skills
* Excellent presentation skills.
* Promotional & Marketing skills
* Up selling & corresponding skills.
* Highly committed to the concept of customer care.
* Training skills.
* Good conversational skills.
* Clint – Clout skills.
* Cashiering skills.
* Handling Guest Complains.
* Handling Guest Relation tasks.
* Handling Guest requests by mail.
* Handling Social Media (Tripadvisor& Holidaycheck and Market Metrix)
reports and tasks.
* Handling all required Fact sheets or information’s of Travel agents.
* Contracts, Rates reviews skills.
* Many thanks letters and good feedback on Hotel Social Media.
* Follow up Skills.

3. Hobbies
Football, Reading & Computer
Work Experience
Resta Grand resort Marsa Alam (5 Stars – 396 Rooms)
From 01.04.2010 till present at the following vacancies:
1 - FO GSA from 01.04.2010 till 31.03.2013
2 -Reservation agent “Task force 5 month” from 01.05.2012 till 31/10/2012.
3 -FO Shift Leader from 01.04.2013 till 31/04/2014.
4- FO supervisor from 01.05.2014 till Present.
5- FO supervisor in Charge of Front Office from 01.04.2015 till Present.
6- Duty Manger 5 days monthly from 01.05.2013 till Present.
Reference will be available once demanded
Thank you for giving me an opportunity to join to your team.
Many Thanks & Best Regards
Michael Magdy