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Miguel A. Amutio
Head of Area
DG for Administrative Modernization, Procedures and Promotion of
eGovernment
Ministry of Finance and Public Administrations
Strategy and experience of
Spain in interoperability for
eGovernment
World Bank Office in Bucharest
Contents
1.Delivery of eGov services in a
complex scenario
2.Three keys to success
3.Conclusions and next steps
Why interoperability
Delivery of eGov services in a
complex scenario
17 Autonomous
Communities
2 Autonomous cities
Many actors involved
13 Departments
139 Autonomous organisms
The Department of Finance and
Public Administrations responsible for
administrative modernization and
promotion of eGov.
8.116 municipalities
41 County councils
10 Chapters and island Councils
Why interoperability
It is a precondition in the service of the development of
eGovernment. It is important:
To make a reality principles and rights of the citizens.
To enable more easier cooperation in the development and
delivery of eGovernment services.
To enable better efficiency; reduction of time and
costs in the development and delivery of eGovernment services.
Digital Agenda for Europe
The way to achieve results …
Three keys to success:
(1) Legal framework
The Legal framework is an important aspect of eGov readiness.
It provides legal certainty to eGov.
Spain has a sound and comprehensive legal framework for eGov,
oriented to implement the legal safeguards that exist in the real world to the virtual world.
The eGov Law 11/2007 regulates:
– (i) Principles and rights: citizens’ right to interact with Public Administration by
electronic means -> obligation to P.A.s to enable electronic access to their services.
– (ii) Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e-
communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive
– (iii) Cooperation of Public Administrations to facilitate access to
services.
Security and Interoperability in the service of the right of the citizens to interact with P.A.s by
electronic means.
P.A.s shall adopt measures to ensure interoperability.
Article 42 creates the National Interoperability Framework, regulated by Royal Decree
4/2010.
Legal framework for eGov
The Spanish NIF is a legal text
Royal Decree 4/2010 implements the NIF
Objective: to provide criteria to build and improve interoperability;
clear and direct statements.
Scope: To be followed by all Public administrations in their relations
between them and with citizens.
Implementation effort ongoing: deadline 30.01.2014
Developed with the participation of all Public Administrations (General State,
Regional, Local, Justice, Universities, + input from Industry).
8
National Interoperability
Framework
Set the criteria to be followed by public administrations to ensure
interoperability and to create adequate conditions for the
deployment and use of eGov Services.
Introduce common elements of interoperability to
guide Public Administrations:
Facilitate interaction
Communicate interoperability requirements to Industry.
Facilitate the implementation of security policies
[National Security Framework, Royal Decree 3/2010]
National Interoperability Framework
Objectives
Integral, multidimensional and
multilateral approach.
Takes into account dimensions:
Organisational, Semantic, Technical
Use of standards.
Use of common infrastrutures
and services for multilateral
interactions.
Reuse of applications and other
information objects.
e-Signature and certificates.
e-Document: recovery and
preservation.
+ Interoperability Agreements
& Interoperability Tools.
http://www.epractice.eu/en/cases/eni
http://administracionelectronica.gob.es/
?_nfpb=true&_pageLabel=P4001281273739471793&langPae=es
National Interoperability Framework
Main elements
What to do to improve
Interoperability
Organisational
– Inventory of administrative objects (administrative units, services, procedures, etc)
– Services to be consumed by other P.A.s: conditions clear and published,
available through the administrative network (Red SARA).
– Interoperability nodes, intermediation services, and connection of input/output
registries.
Semantic
– Compile, publish and use horizontal and sectorial common data models.
Technical
– Use of standards, as foreseen in Legal framework
– Criteria for the selection of standards: (EU) D.98/34/C, national (Law 11/2007),
+ additional criteria (inspired in CAMSS).
– Catalogue of standards and rules of maintenance
– “Public Administration bodies shall use open standards and, as appropriate and in
complement, standards which are of general use among the public.”
Common infrastrutures and services (CI & S).
– Link with CI & S provided by General State Administration.
– Communication Network of the Spanish PAs -> through Red SARA
– IP Addressing Plan of the Administration
Reuse, (applications, associated documentation and other information objects).
Licensing conditions that facilitate share, reuse and collaborate.
Linking of repositories, take into account solutions available in
repositories, publish source code.
Electronic signature and certificates
The General State adm. will define an eSignature and certificates
policy; which will be a reference to other P.A.s
P.A.s will have their own eSignature and certificates policy.
Recovery and preservation of electronic document
Adoption of organizative and technical measures to ensure recovery
and preservation of electronic documents.
Creation of electronic repositories complementary and equivalent to
conventional archives
What to do to improve
Interoperability
Interoperability Agreements develop specific technical aspects of the NIF:
Catalogue of standards
Electronic document
Digitization of documents
Electronic File
Electronic signature and certificates policy
Data intermediation (brokering)
Common data models.
Management of electronic documens policy
Requirements for the connection to the administrative network of the Spanish P.A.s
Procedures for authentic copies and conversion of electronic documents
Data model for the exchange of information between input/output registries
Reuse of public sector information
Published in the Official Diary (BOE)
NIF and Interoperability
Agreements available in English
+ A collection of implementation guides
+ Interoperability Agreements
CISE
STORK
The way to achieve results …
Three keys to success:
(2) Common infrastructures and
services
Common services
An ecosystem of common infrastructures and services is available,
including services in cloud and with legal support.
Built to support the eGov services as defined in our legal framework.
They are enablers of the massive and full-implementation of e-services.
They contribute to security through simplification of the scenario.
(Non exhaustive)
Common services
Communications platform
All P.A.s connected (central, regional and over 3.700 Local entities connected).
Connected to sTESTA: access to EU services.
The first stage of the IPv6 transition in P.A.s.
SARA Cloud → applications as services.
National eID (DNIe), National Identity Card.
97% of the Spanish e-records include the number of the DNI as primary citizen
identifier.
Over 28,5 million Spanish citizens hold a DNIe card.
Two digital certificates inside the chip (Authentication, qualified eSignature).
@Firma: Services & tools for validation of eSignature & certificates.
Interoperability of eSignatures and certificates: > 100 types of certificates of >15
providers (national and intl.) used by > 500 entities of P.A.s.
Available to all Public Administrations.
Intermediation platform: allows P.A.s to verify on-line citizen data.
Avoid that citizens have to provide information already available in the Administration.
Uses Red SARA and @Firma.
Common services
‘060 Network’ provides a multi-channel key entry point to services.
Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’.
Contact points for entrepreneurs incorporated in the ‘060’ network of integrated offices.
Service Directive Point of Single Contact EUGO.ES.
This website is the Point of Single Contact of the Services Directive in Spain.
eNotifications allows citizens and business to receive free online
administrative notifications and correspondence in the Electronic Administrative
Address. eGovernment Law, article 28. 2.27 M eNotifications sent in 2011.
The Ministry of Finance and Public Administrations owns the service and its provider is
the state-owned public company Sociedad Estatal Correos y Telégrafos.
'eGovernment pack': Provides basic elements for implementation of eGov
services to administrative units. It includes 4 building blocks:
ORVE: Virtual register for Local Entities
ACCEDA: Register for e-channel applications, includes CMS for a basic website
PORTAFIRMAS: Corporative eSignature application.
INSIDE: eFile
– + PORTAL FOR LOCAL ENTITIES.
Reuse of public sector information
Legal framework (Law 37/2007, Royal Decree 1495/2011)
datos.gob.es: national portal that organizes and manages the Catalogue of Public In-
formation, the single point of access to data sets of the General State Administration.
eDelivery–eNotifications
Building blocks
An example on the basis of the Data Intermediation Platform
22,6 Million transactions in 2012 and growing significantly.
The way to achieve results …
Three keys to success:
(3) Cooperation
*> 200 experts
With different profiles
(IT, legal, archives, ...)
Universities (CRUE)Justice (EJIS)+
Cooperation
Leadership
Early alignment with EU interoperability
strategies, policies, actions, instruments
European Interoperability Strategy
European Interoperability Framework
Contribution and feedback.
(Re)Use of policies, results and products.
The NIF foresees the linking of services to
equivalent ones in the EU:
Participation in services and projects:
Sectorial cross border services.
LSP-CIP: STORK, STORK2, epSOS, GEN6
Red SARA → sTESTA
@Firma → STORK
060 → Your Europe
EUGO → PSCs - Services Directive
CTT → JOINUP
... → ISA Work Programme
Cooperation - EU
Alignment with the European
Interoperability Framework
[NIFO Factsheet Spain, 05 2013]
What is happening next …
Conclusions and next steps
Conclusions
Three keys to interoperability in eGov:
a sound and comprehensive legal framework
common infrastructures and services with legal basis
strong cooperation
+ Alignment with EU strategies, policies and actions.
Work is ongoing:
Implementation of the NIF in P.A.s
Evolution to improve the NIF and provide stronger legal support to
code lists and inventories of administrative objects
use of common infrastructures and services.
reuse of applications as products or services through the network.
together with associated Interoperability Agreements
Some facts and figures
90% of the services provided by the central Government and 78% by the regional
Governments are online available.
According to the European Commission, Spain is above the European average in
eGovernment with 95% of full online available public services (out of 20 measured
services).
The online sophistication of public services reaches 98% in the European context.
Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring.
Leadership in accessibility of public websites.
UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving the
Delivery of Public Services” for the initiative “Total Citizen Access to Public Services”
To know more about
eGovernment and Spain
http://www.epractice.eu/en/factsheets/
https://www.ccn-cert.cni.es/index.php?lang=en
http://administracionelectronica.gob.es http://administracionelectronica.gob.es
http://www.060.es
http://www.enisa.europa.eu
http://www.060.es
http://administracionelectronica.gob.es
Twitter: @obsae
Directorate General for Administrative Modernization, Procedures
and Promotion of eGovernment
Many thanks

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Strategy and experience of Spain in interoperability for eGovernment. Government Transformation Workshop. World Bank

  • 1. Miguel A. Amutio Head of Area DG for Administrative Modernization, Procedures and Promotion of eGovernment Ministry of Finance and Public Administrations Strategy and experience of Spain in interoperability for eGovernment World Bank Office in Bucharest
  • 2. Contents 1.Delivery of eGov services in a complex scenario 2.Three keys to success 3.Conclusions and next steps
  • 3. Why interoperability Delivery of eGov services in a complex scenario
  • 4. 17 Autonomous Communities 2 Autonomous cities Many actors involved 13 Departments 139 Autonomous organisms The Department of Finance and Public Administrations responsible for administrative modernization and promotion of eGov. 8.116 municipalities 41 County councils 10 Chapters and island Councils
  • 5. Why interoperability It is a precondition in the service of the development of eGovernment. It is important: To make a reality principles and rights of the citizens. To enable more easier cooperation in the development and delivery of eGovernment services. To enable better efficiency; reduction of time and costs in the development and delivery of eGovernment services. Digital Agenda for Europe
  • 6. The way to achieve results … Three keys to success: (1) Legal framework
  • 7. The Legal framework is an important aspect of eGov readiness. It provides legal certainty to eGov. Spain has a sound and comprehensive legal framework for eGov, oriented to implement the legal safeguards that exist in the real world to the virtual world. The eGov Law 11/2007 regulates: – (i) Principles and rights: citizens’ right to interact with Public Administration by electronic means -> obligation to P.A.s to enable electronic access to their services. – (ii) Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e- communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive – (iii) Cooperation of Public Administrations to facilitate access to services. Security and Interoperability in the service of the right of the citizens to interact with P.A.s by electronic means. P.A.s shall adopt measures to ensure interoperability. Article 42 creates the National Interoperability Framework, regulated by Royal Decree 4/2010. Legal framework for eGov
  • 8. The Spanish NIF is a legal text Royal Decree 4/2010 implements the NIF Objective: to provide criteria to build and improve interoperability; clear and direct statements. Scope: To be followed by all Public administrations in their relations between them and with citizens. Implementation effort ongoing: deadline 30.01.2014 Developed with the participation of all Public Administrations (General State, Regional, Local, Justice, Universities, + input from Industry). 8 National Interoperability Framework
  • 9. Set the criteria to be followed by public administrations to ensure interoperability and to create adequate conditions for the deployment and use of eGov Services. Introduce common elements of interoperability to guide Public Administrations: Facilitate interaction Communicate interoperability requirements to Industry. Facilitate the implementation of security policies [National Security Framework, Royal Decree 3/2010] National Interoperability Framework Objectives
  • 10. Integral, multidimensional and multilateral approach. Takes into account dimensions: Organisational, Semantic, Technical Use of standards. Use of common infrastrutures and services for multilateral interactions. Reuse of applications and other information objects. e-Signature and certificates. e-Document: recovery and preservation. + Interoperability Agreements & Interoperability Tools. http://www.epractice.eu/en/cases/eni http://administracionelectronica.gob.es/ ?_nfpb=true&_pageLabel=P4001281273739471793&langPae=es National Interoperability Framework Main elements
  • 11. What to do to improve Interoperability Organisational – Inventory of administrative objects (administrative units, services, procedures, etc) – Services to be consumed by other P.A.s: conditions clear and published, available through the administrative network (Red SARA). – Interoperability nodes, intermediation services, and connection of input/output registries. Semantic – Compile, publish and use horizontal and sectorial common data models. Technical – Use of standards, as foreseen in Legal framework – Criteria for the selection of standards: (EU) D.98/34/C, national (Law 11/2007), + additional criteria (inspired in CAMSS). – Catalogue of standards and rules of maintenance – “Public Administration bodies shall use open standards and, as appropriate and in complement, standards which are of general use among the public.” Common infrastrutures and services (CI & S). – Link with CI & S provided by General State Administration. – Communication Network of the Spanish PAs -> through Red SARA – IP Addressing Plan of the Administration
  • 12. Reuse, (applications, associated documentation and other information objects). Licensing conditions that facilitate share, reuse and collaborate. Linking of repositories, take into account solutions available in repositories, publish source code. Electronic signature and certificates The General State adm. will define an eSignature and certificates policy; which will be a reference to other P.A.s P.A.s will have their own eSignature and certificates policy. Recovery and preservation of electronic document Adoption of organizative and technical measures to ensure recovery and preservation of electronic documents. Creation of electronic repositories complementary and equivalent to conventional archives What to do to improve Interoperability
  • 13. Interoperability Agreements develop specific technical aspects of the NIF: Catalogue of standards Electronic document Digitization of documents Electronic File Electronic signature and certificates policy Data intermediation (brokering) Common data models. Management of electronic documens policy Requirements for the connection to the administrative network of the Spanish P.A.s Procedures for authentic copies and conversion of electronic documents Data model for the exchange of information between input/output registries Reuse of public sector information Published in the Official Diary (BOE) NIF and Interoperability Agreements available in English + A collection of implementation guides + Interoperability Agreements CISE STORK
  • 14. The way to achieve results … Three keys to success: (2) Common infrastructures and services
  • 15. Common services An ecosystem of common infrastructures and services is available, including services in cloud and with legal support. Built to support the eGov services as defined in our legal framework. They are enablers of the massive and full-implementation of e-services. They contribute to security through simplification of the scenario. (Non exhaustive)
  • 16. Common services Communications platform All P.A.s connected (central, regional and over 3.700 Local entities connected). Connected to sTESTA: access to EU services. The first stage of the IPv6 transition in P.A.s. SARA Cloud → applications as services. National eID (DNIe), National Identity Card. 97% of the Spanish e-records include the number of the DNI as primary citizen identifier. Over 28,5 million Spanish citizens hold a DNIe card. Two digital certificates inside the chip (Authentication, qualified eSignature). @Firma: Services & tools for validation of eSignature & certificates. Interoperability of eSignatures and certificates: > 100 types of certificates of >15 providers (national and intl.) used by > 500 entities of P.A.s. Available to all Public Administrations. Intermediation platform: allows P.A.s to verify on-line citizen data. Avoid that citizens have to provide information already available in the Administration. Uses Red SARA and @Firma.
  • 17. Common services ‘060 Network’ provides a multi-channel key entry point to services. Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’. Contact points for entrepreneurs incorporated in the ‘060’ network of integrated offices. Service Directive Point of Single Contact EUGO.ES. This website is the Point of Single Contact of the Services Directive in Spain. eNotifications allows citizens and business to receive free online administrative notifications and correspondence in the Electronic Administrative Address. eGovernment Law, article 28. 2.27 M eNotifications sent in 2011. The Ministry of Finance and Public Administrations owns the service and its provider is the state-owned public company Sociedad Estatal Correos y Telégrafos. 'eGovernment pack': Provides basic elements for implementation of eGov services to administrative units. It includes 4 building blocks: ORVE: Virtual register for Local Entities ACCEDA: Register for e-channel applications, includes CMS for a basic website PORTAFIRMAS: Corporative eSignature application. INSIDE: eFile – + PORTAL FOR LOCAL ENTITIES. Reuse of public sector information Legal framework (Law 37/2007, Royal Decree 1495/2011) datos.gob.es: national portal that organizes and manages the Catalogue of Public In- formation, the single point of access to data sets of the General State Administration. eDelivery–eNotifications
  • 18. Building blocks An example on the basis of the Data Intermediation Platform 22,6 Million transactions in 2012 and growing significantly.
  • 19. The way to achieve results … Three keys to success: (3) Cooperation
  • 20. *> 200 experts With different profiles (IT, legal, archives, ...) Universities (CRUE)Justice (EJIS)+ Cooperation
  • 22. Early alignment with EU interoperability strategies, policies, actions, instruments European Interoperability Strategy European Interoperability Framework Contribution and feedback. (Re)Use of policies, results and products. The NIF foresees the linking of services to equivalent ones in the EU: Participation in services and projects: Sectorial cross border services. LSP-CIP: STORK, STORK2, epSOS, GEN6 Red SARA → sTESTA @Firma → STORK 060 → Your Europe EUGO → PSCs - Services Directive CTT → JOINUP ... → ISA Work Programme Cooperation - EU
  • 23. Alignment with the European Interoperability Framework [NIFO Factsheet Spain, 05 2013]
  • 24. What is happening next … Conclusions and next steps
  • 25. Conclusions Three keys to interoperability in eGov: a sound and comprehensive legal framework common infrastructures and services with legal basis strong cooperation + Alignment with EU strategies, policies and actions. Work is ongoing: Implementation of the NIF in P.A.s Evolution to improve the NIF and provide stronger legal support to code lists and inventories of administrative objects use of common infrastructures and services. reuse of applications as products or services through the network. together with associated Interoperability Agreements
  • 26. Some facts and figures 90% of the services provided by the central Government and 78% by the regional Governments are online available. According to the European Commission, Spain is above the European average in eGovernment with 95% of full online available public services (out of 20 measured services). The online sophistication of public services reaches 98% in the European context. Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring. Leadership in accessibility of public websites. UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving the Delivery of Public Services” for the initiative “Total Citizen Access to Public Services”
  • 27. To know more about eGovernment and Spain http://www.epractice.eu/en/factsheets/ https://www.ccn-cert.cni.es/index.php?lang=en http://administracionelectronica.gob.es http://administracionelectronica.gob.es http://www.060.es http://www.enisa.europa.eu
  • 28. http://www.060.es http://administracionelectronica.gob.es Twitter: @obsae Directorate General for Administrative Modernization, Procedures and Promotion of eGovernment Many thanks