Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service. See how MphasiS utilizes various technology resources to improve the insurance industry's operations.

1. INSURANCE
Insurance MU Overview
Presentation by xyz
15 May 2012

2. MphasiS – An Overview
Corporate
Revenue FY 2011 - $1,116 million | 38,000+ Professionals | 545 Clients
Deliver Applications, BPO and IT Infrastructure Management Services
MphasiS has delivered consistent revenue
Continue to be a Winner – 2011 growth – CAGR 39.39% in the last 5 years
40,426
• Ranked No. 165 amongst the FORTUNE 500
39,962 1,116
companies in India and No. 7 in the Infotech
segment 33,524 1,099.3
28,795
• Mphasian Ashwin Karthik wins the 13th NCPEDP 874.2
27,047
- Shell Helen Keller Award 2011 702.0
• NASSCOM Corporate Awards for Excellence in 391.14
Diversity and Inclusion
• Waste Wise Business Recyclathon Award 2011
• Ranked No. 23 among the Top 100 companies FY 07 FY 08 FY 09 FY 10 FY 11
(March) (October)
in FinTech 100 for the year 2011 Revenue (USD) Headcount
Revenue for the period April ‘08 to Oct ‘08 has been
annualized due to change in accounting period
15 May 2012 | 2 INSURANCE

3. MphasiS Overview
MPHASIS DIRECT HP CHANNEL
Healthcare & Retail & Consumer Energy &
Life Sciences Packaged Goods Utilities New Ventures
Communications,
Banking Insurance Media & Government Payment Solutions
Entertainment
Enterprise
&
Market Product Engineering
Capital Transportation Unit Manufacturing Services
Markets & Logistics
Emerging Geographies
Mature Geographies
Applications Services
Applications Applications Enterprise Transformation &
Management Services Development Services Applications Services Modernization Services
Business Process Outsourcing Services
Enterprise Shared CRM Services Financial Process Administrative
Services Management Services
Infrastructure Services
Security, Compliance
Data Center Services Workplace Services Networking Services
& Continuity Services
Global Delivery Global Services Network Alliances
15 May 2012 | 3 INSURANCE

4. Global Footprint
U n it e d Net h e r la
K in g d o m B e lsg iu m
nd
Ir e l a n Ge r m a n y
d
S w it z e r l a n
Ca n a d a d o lan d
P
In d ia
C h in a
Ja p a n
Fr a n c e
U n it e d
States o f
Am e r ic a
Sri
La n k a
S in g a p o r
e
N o id a
(D e l h i)
Ah m e d a b a
d Ko lk
In d o r e ata
R a ip u r Au s t r a
Va d o d a
Mu m b ra l ia
Delivery Footprint
a i Pu n e
New
Client Footprint Ba n g a l o r e In d ia C e n t e r (B P O )
Ze alan d
Ch e n n ai
Ma n g a l o G l o b a l S e r v ic e C e n t e r (IT O
P o n d ic h
re
erry & AP P S ) New
T r a in in g Ac a d e m y Ze alan d
15 May 2012 | 4 INSURANCE

5. MphasiS Insurance - Facts
We value our long Our experienced insurance
We have more than industry solutions team
standing global
3100 employees who develops solutions which
relationships with
are a part of our are relevant to your
insurance Fortune
insurance team. insurance business, your
500 clients.
clients and your partners.
We have a dedicated We manage
insurance business applications serving Our BPO team supports 4
analyst team that will be millions of customers million calls and more than
able to translate your across various lines of 6 million transactions
business challenges into business in the annually.
technical requirements. insurance domain.
15 May 2012 | 5 INSURANCE

6. MphasiS Insurance – Services
Insurance Lifecycle
Insurance Lifecycle Enterprise Support
• Distribution and • Policy servicing
product and billing Human Resources
• Sales and • Claims
underwriting processing
Finance & Accounting
Administration Services
• Reinsurance
management
•Asset
• Actuarial, Legal
management Enterprise Technology &
and Compliance
Shared Services
15 May 2012 | 6 INSURANCE

7. General Insurance Services
Policy Acquisition Policy Servicing Risk and Compliance
Sales and Policy Reinsurance Actuarial,
Distribution Claims Asset
Underwriting servicing and Management Legal and
and Product Processing Management
Billing Compliance
• Identify, • Process • Policy • Notification of • Determine • Actuarial • Develop asset
license and applications processing loss reinsurance services for strategy
integrate with • Verify and print • Validate needs and pricing and • Selection of
distribution underwriting • Endorsement coverage strategy reserving investment
network information processing • Acquire • Legal services
• Assign advisor
• Sales Force • Underwrite • Audit contracts for contracts
reserves and • Portfolio
Management processing adjustors • Manage and claims
• Premium performance
• Configure and payments and • Maintain tracking
calculation • Answer • Payments
implement and quote inquiries recoveries company
products • Subrogation ratings
• Bind • Renewals and recoveries
• Manage • Regulatory
commissions • Upsell/cross • Bill premiums • Manage third reporting and
sell direct parties filings
• Client Support
• Manage • Litigation
agent/ broker support
statements • Reinsurance
recoveries
Data Management, Reporting and Analytics, Workflow, Document Management
Partnerships
anaged services
• eBAO Tech
• Decision Research Corporation
ore applications: HUON, SIS, DRC, WINS, PMS, eBAO, Premia, Duck Creek • Duck Creek
ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce
usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, Exstream
Implementation – Pega, ExStream
15 May 2012 | 7 INSURANCE

8. Life and Annuity Services
Policy Acquisition Policy Servicing Risk and Compliance
Sales and Policy Reinsurance Actuarial,
Distribution Claims Asset
Underwriting servicing and Management Legal and
and Product Processing Management
Billing Compliance
• Identify, • Process • Policy • Notification of • Determine • Actuarial • Develop asset
license and applications processing loss reinsurance services for strategy
integrate with • Verify and print • Validate needs and pricing and • Selection of
distribution underwriting • Endorsement coverage strategy reserving investment
network information processing • Acquire • Legal services
• Assign advisor
• Sales Force • Underwrite • Audit reserves and contracts for contracts • Portfolio
Management processing adjustors • Manage and claims
• Premium performance
• Configure and • Answer • Payments payments and • Maintain tracking
calculation
implement and quote inquiries recoveries company • Client
products • Subrogation ratings
• Bind • Renewals and recoveries statements of
• Manage • Regulatory investment
commissions • Upsell/cross • Bill premiums • Manage third reporting and performance
sell direct parties filings
• Client Support
• Agent/broker • Reinsurance
statements recoveries
• Client • Maturation
statements
Data Management, Reporting and Analytics, Workflow, Document Management
Partnerships
anaged services
• HP,
• eBAO Tech
ore applications: Ingenium, Radience, Navisys, Vantage, Product Express, OLAS, eBAO • Solcorp
ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce
usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, Exstream
Implementation – Ingenium, Global 360
15 May 2012 | 8 INSURANCE

9. Billing as a Service (BaaS)
A comprehensive, on-demand cloud based solution known Benefits:
as Billing as a Service (BaaS).
•Add new products and pay
plans instantly
Billing & Customer & Call Center & Mailroom
Payments Agent Portal Back-office (Print, Mail, •Improve agent and
Fax)
customer service
Infrastructure, Integration and Application Support •Reduce costs and
streamline billing operations
•Replace legacy billing
systems with a modern
Hosted SaaS Partial BPO Full BPO
solution
•Built on state-of-the-art technology, supported by an
experienced team of Insurance domain experts
•Allows carriers to reduce the cost of billing operations and
improve customer satisfaction.
15 May 2012 | 9 INSURANCE

10. Insurance Sales Modernization (ISM)
Solution
A digital pen enabled solution integrated into the standard agent process, helping
reduce the time and cost involved in processing new insurance applications.
Benefits
•Instant application processing
•Improved agent experience:
- Instant pay out of commissions
- On the spot processing of applications
•Higher agent retention rate
•Improved agent productivity
15 May 2012 | 10 INSURANCE

11. Enterprise support
Human Resources Finance & Accounting Administration Services
Services Services Services
Implementation, Development, Maintenance Implementation, Development, Maintenance Implementation, Development, Maintenance
and Support in the following areas: and Support in the following areas: and Support in the following areas:
• HCM – Human capital Management • Source to Pay • Procurement
• EPM – Enterprise Performance management • Order to Cash • Facilities Management
• Record to Report • Legal Matter Management
Product Expertise • Enterprise Risk • Compliance / Governance
• Oracle/PeopleSoft • Integrated Workflow Solutions • Enterprise wide Project & Portfolio
• Data Stage • Mailroom/ Scanning Solutions Management
• Middleware – Tuxedo, WebSphere
Product Expertise Product Expertise
• Data Stage. MOSS 2010 • Ariba
• COGNOS/IBM TM1 • Tririga
• Risk Watch, FERMAT • TeamConnect
• PPM
• SailPoint
Services Product Expertise
Enterprise • Identity and Access Management: Novell IDM, Sailpoint, Backbone and connectors.
• Implementation
Technology & • Development • eBusiness Technology: ECM (Tridion, Quova, Oracle and IBM portals, HBX, Ultraseek
Shared Services • Maintenance and Siteminder/Sun/Novell, IDM).
• Support • Enterprise Quality Assurance: Functional testing, performance testing & load testing,
HP Quality Center, QTP, LoadRunner, Jmeter.
15 May 2012 | 11 INSURANCE

12. Industry Solutions:
Policy Servicing and Sales Portals
Challenges Business Solutions Benefits
• Customer expectations are forcing the B2C Portals, such as: Reduce costs
adoption of on-line service and sales •Customer self service portals through automation and
• Distribution networks need better tools to self-service across policy
•Customer experience management
help find and retain clients and claims process
• Cost pressures push for straight through
Increase sales
processing B2B Portals, such as:
efficiencies through one
• Existing tools were not chosen to support •Lead management solutions client view and online
the full range of current expectations •Agency management solutions sales tools
Simplify distribution
partner ecosystem
through process
Our expertise Technology Solutions integration and
automation
• Successfully executed over 100 Portal • Business process driven portals
engagements Improve user
• Portal architecture and assessment experience through
• Expertise in consulting and
• Website rationalization and migration personalized and secured
implementing rich user experience
service
applications • Information architecture and usability
• Vendor product expertise from JBOSS to engineering services Enhance customer
Spring and from MC Documentum to • Development and managed maintenance relationships
Interwoven. through social media and
• Managed independent testing and validation
• Mframe portal framework mobile applications
• Managed content integration
15 May 2012 | 12 INSURANCE

13. Industry Solutions:
Distribution Partner On-boarding
Challenges Business Solutions Benefits
• Difficult to add new channels quickly Improve market
Our solutions enables carriers to leverage new
distribution channels by providing standard
reach
• No process in place to on-board new
business models, with technology and by the integration of
partners within a channel
operational frameworks. new distribution
• High complexity integration channels, exposing
• High planning and execution cost your products to a
Conceptual Business Framework: broader target audience
• Complex governance structure to
manage integrated systems and processes Defines and captures common business
processes, transactions and operations involved
in multiple distribution channel scenarios. Reduction of time
and cost
through standardization
Technology Framework:
Our expertise of the on-boarding
Defines the technology blueprint for realizing the process for new
business framework. This helps you to partners and the
• Successfully executed 50+ integration understand how the integration project will be integration of various
projects. implemented and how the current IT landscape distribution channels
• Expertise in multiple integration platforms will be modified.
and products.
• Expertise in Data Integration, Service Operational Framework:
Reduction of risk
Oriented Architecture and Enterprise by increasing visibility
Application Integration Helps define end-to-end execution and and predictability of the
governance process. partner on-boarding and
distribution channel
integration process
15 May 2012 | 13 INSURANCE

14. Industry Solutions:
Enterprise Content Management
Challenges Business Solutions Benefits
• Distributed models of working drive the • An MphasiS proprietary content migration Increase user
framework which simplifies and speeds up satisfaction
need for information to be available
migration of content from homegrown, Easier to locate relevant
anytime, anywhere legacy systems to any modern ECM content regardless of
system. E.g. Lotus Notes to SharePoint location
• End users have to work on multiple systems
migration framework.
to retrieve/deliver documents/content
Increase efficiencies
• Content is in pockets across the enterprise, • An MphasiS proprietary structured through ubiquitous access
making aggregation and search difficult approach to implement ECM products to information
based on our experience and industry best
practices, resulting in processes designed
Implement more
Our expertise to address specific challenges in each
quickly
phase of the ECM project.
Experienced teams using
• Successfully executed ECM projects in the last proven methodologies
10+ years ranging from consulting to
implementation, migration or modernization.
Lower cost
• Developed content migration frameworks by effective execution
which simplifies and speeds up migration through our existing
of content. framework and
implementation process
• Strong experience around ECM products such
as IBM Filenet, Fatwire and Sharepoint
15 May 2012 | 14 INSURANCE

15. Case Study [1]
Sector: P&C / Life
Client: One of the world’s largest life insurance Line of Business: Individual Life
Region: Europe
Functional Area: Product administration and management
and pensions companies
Highlights About the client Problem statement
Services offered • Offerings include a wide range of life • To reduce application management costs for
• Application development a portfolio of applications spread across
insurance, pensions, and long term
• Application enhancement LOBs by outsourcing production support,
investments and saving products
• Production support & maintenance and development
• Serves over 40 million customers in more
maintenance • Application portfolio is spread across life &
than 20 countries around the world, with a
• Testing non-life Insurance, mortgages and banking
workforce of approximately 28,000
• Headquartered The Netherlands • Process and technology standardization to be
Technologies
implemented in the future
• IBM Websphere Portal
• IBM WCM, Morello
• JAVA, J2EE, Tomcat High level approach Key results
• Oracle, SQL Server, Microsoft
Access • Assessment for outsourcing • 100% of transition applications moved into
• Portlet factory • Application portfolio based approach including steady state, on time and within budget
5-phased transition methodology • Shift from 8x5 to 24x7 at no increase in costs
Engagement details • Knowledge management • From 100% onshore to 45:55 onshore/
• Multi year contract • SLA driven managed served model offshore ratio
• Managed resources to • Production support and maintenance • Reduced time-to-market
managed services
• SLA compliance with penalty compliance
• Onsite and offshore
>=90%
15 May 2012 | 15 INSURANCE

16. Case Study [2]
Sector: P&C
Client: One of the world’s leading property & Line of Business: Accident and Health
casualty and general insurance companies Region: Europe
Functional area: Direct Marketing
Highlights About the client Problem statement
Services offered • Focused on commercial insurance, property • To have a common application for accident
• Business Analysis and casualty insurance. and health insurance across Europe.
• Application Design &
Development • Serving more than 45 million clients in over • Implement a policy administration tool
• Application Enhancement 160 countries and jurisdictions. with features like new business,
• Production Support & • Headquarters in USA. endorsements, F&A billing and payments,
Maintenance
• Testing F&A reports, document generation.
Technologies
• Core Java, Web Services
• Sybase
• I-Planet
• LDAP
High level approach Key results
Engagement details • Requirement gathering from European • Successful rollout to different European
• Development application for countries at onshore through BAs. countries.
Netherlands, Germany, • Analyzing country-specific requirements and
Sweden, Italy and Portugal. • Same code base used for all countries,
• Managed Resources to mapping it to the client’s framework. following reusability and country rules when
Managed Services. • Assessment for outsourcing. necessary.
• Production support for all the • Development and testing in India.
countries. • All deadlines achieved in time for
• MphasiS carried out the • Team spread across two locations offshore development and production support.
implementation & support and one location onshore. • SLA compliance of100%.
15 May 2012 | 16 INSURANCE

17. Why MphasiS?
End to end
“Full Stack” solutions across BPO, Applications & ITO
solutions
Domain Specialized domain expertise across General Insurance and P&C
solutions
Focused on emerging technologies, industry trends and innovative
Innovation delivery models
Client
relationship We value our long, sustainable partnerships with our clients
15 May 2012 | 17 INSURANCE

18. Thank You
Presenter Name
Designation
C 2012 MphasiS
The information contained herein is subjected to change without notice.