2. •Mail which comes into the business
•It can be received through the post, facsimile or by email.
•Pre-sort envelopes in categories
•Open and remove contents from envelopes
•Stamp items with date stamp
•Cheques, write in remittances book
•Enclose items together
•Sort mail into different departments

3. •This is mail that is sent out of the building.
•It can also be sent by Royal Mail, facsimile or by e-mail.
•Collect mail from departments
•Check fro signatures and enclosures
•Insert mail into envelopes
•Weigh and frank mail
•Dispatch mail

4. Shredder- To shred important documents
Weights or Scales- To weigh parcels
Franking Machine- To make labels for letters/parcel

5. •Folding /inserting machine- To fold letters
•Photocopier- To copy documents
•Date Stamp- To stamp the date
•Letter Opener- To open letters

6. A remittance is any money received in the post.
•When the envelope has been opened, record any remittance in the remittance
book
•Check that the amount indicated in the letter matches the actual amount received
•Any discrepancy should be reported to the Mail Room supervisor
•Pass the remittance and the remittance book to the Chief Cashier who will be
responsible for any further action