The consumer

CO'Brien Chanel College
Is anybody who buys G & S for his/her own use
and not to sell again
I don’t buy impulsively!
I compare prices!
I ask for advice!
I know my Consumer Rights!

Questions you should answer before you head to
the shops!!
Do I need it?
Can I afford it?
Is it value for money?
Have I shopped
around?
Will I receive proof of purchase?

She only
cost a euro
dad and she
is going to
have
puppies!
Nooooooo!!

Spending money on something which appears to
save you money but in the long run costs you more
money

Brand Awareness

Brands cont’d…
A brand is a name given to a product to distinguish it from
other products.
Advantages:
1. Recognition
2. Reputation
3. Associated products
4. Sponsorship

An agreement between the seller and the
consumer which promises that in return for
payment by the consumer, the seller will provide
services or goods.

Receipts
It is a written proof of payment for G & S
Date
Name of Shop
Time
Receipt No.
Amount due
Cash back

• Unsafe or Low Quality Goods
• Overcharging and incorrect weights
• Misleading Advertisements
• Slick sales method

1. Merchantable Quality
2. Fit for purpose intended
3. Match their description
4. Sample goods sold should match samples shown
Goods must be of:

1.Merchantable Quality
Goods should be of reasonable quality taking into account:
1. what they are supposed to do
2. Price you paid
3. How long they should last
My Sony TV which I
paid €499 gave up
after three weeks!!

2. Fit for purpose intended
Goods should fulfil a specific purpose
Why isn’t this glue
working???

3. Match their description
If seller describes the goods in a certain way they should match
that description
4 Star Hotel
located 500m
from the
beach
10 Km
They lied…its
10Km…

4. Sample goods sold should match
samples shown
If you buy a good or service based on the sample shown it should be the
same
Carlsberg
This isn’t the t-
shirt I ordered!!
I
Liverpool

Also under the Sale of Goods & Supply of Services Act 1980….
The person selling the goods has a licence/ a legal right to do so.
Licenced
Business
Unlicensed
Business

Also under the Sale of Goods & Supply of Services Act 1980….
If a service is being provided, the person must be qualified to carry
out the service
Yes! I am
a
qualified
plum
ber!

Under the Sale of Goods & Supply of Services Act 1980….
What am I entitled to?
Refund
ReplacementRepair

Under the Sale of Goods & Supply of Services Act 1980….
What am I entitled to?
A Credit Note: Document which allows the customer to purchase
an item in the shop to the same value as the returned item
Credit Note to
the value of
€20

No
Exchange
on Goods
No
Refund
Given
We only
give credit
notes
In the event of
a fault contact
the
Manufacturer
No Return
on Goods
Purchased
during Sale

Consumer Information Act 1978 Quiz
Forbids suppliers giving any misleading info about:
• Goods
• Services
• Price
• Quality

Labelling
 Name
 Nutritional Facts
 Quantity
 Ingredients
 Best before date/ Use by date
 Storage Conditions

Symbols
Symbols of quality
It tells the buyer that the good is of good quality

Bar Codes
• Series of lines on goods
that allow computers to
identify products
• Scanned at check outs
• Less mistakes
• Records stock

 It is illegal to give misleading info to
the public

 Labelling a product or a service at a certain price
but when customer goes to pay for it, it is more
expensive
Cheap flights to London
Heathrow only €9.99
return no extra charges

 It is illegal to make a false claim about a
good/service
Petrol station
open 24 hours

€ 30
Goods sold must be on sale at a higher price for 28 days
consecutively in previous 3 months before price can be lowered

Is a written promise that the manufacturer/ retailer
will repair or replace an item within a stated period
of time after the purchase date

 It enables a consumer to decide what is the best value.
 Food labels must show the price per kilo/litre rather than
overall price.
 Consumers can compare prices the best prices per
kilo/litre rather than total price by using the formula
Price
______
Quantity

350 grams @ €0.95700 grams @ €1.95
Calculate which size is the best value for money
1.95 .95
_______ = .00278c per gram _______ = .00271c per gram
700 350

Which of the following is better value for money:
1. 200 tea bags for €1.50 or 80 tea bags for €0.56c.
2. 800g sliced pan for €0.64 cents or 300g sliced pan for
€0.27c.
3. Box of 10 computer discs for €12 or 2 discs for €3
4. 100 ml of washing up liquid for €0.20c or 280ml for €0.70c

On Monday the 12th
of December 2011. You purchased a Wide
screen Tv from PC World, Blanchardstown, Co. Dublin.
The TV cost E450. You paid by cash and received a receipt.
When you brought the TV home and tried to set it up you noticed
that the screen of the TV was broken.
Write a letter of complaint to the Manager of PC World
demanding a replacement.
Letter format word document

You go out for a family meal on the 13th
December to the local “Steak
house”, Coolock, Co.Dublin. Your dad pays for the meal by cash. When
you go home you study the receipt and discover they have overcharged
you, They have included three items that you didn’t order.
Your parents ask you to write a letter of complain to the restaurant
about this.

 Voluntary Body
 Advises consumers
about goods and
services and laws
affecting them
 Consumer Choice
magazine

- Person responsible
for investigating and
resolving complaints
from consumers
against a business.
- E.g. State
ombudsman
Financial Services
Ombudsman

 Enforces the Consumer
information act 1978
 Publishes booklets
advising consumers of
their rights €

 Deals with consumer
claims up to €2,000
 Handles claims
speedily – no solicitors
needed
 Fee of €15
 Need to settle dispute
with seller before going
to the small claims
court

The consumer

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