V.K. Mukteshwar Rao is a Technical Lead Engineer at HCL Technologies in Chennai, India. He has over 20 years of experience in installation, configuration, maintenance and repair of various Xerox printers and production printers. As a Technical Lead, his responsibilities include configuring new printer models, overseeing a team of engineers, providing technical support, and maintaining high customer satisfaction rates. He has received several awards for his work from previous employers, and aims to continue enhancing his technical skills while driving job satisfaction in his career.
1. CURRICULUM VITAE
V.K.MUKTESHWAR RAO
D.No.3-6-841,
Dutta Nagar, Narayanaguda, Ph No. 09840134599
HYDERABAD – 500029 E-Mail: mukteshrao@gmail.com
OBJECTIVE
To pursue a challenging and successful career as a part of organization that Provides
Scope to enhance my skills which enable to offer the best of my Technical expertise and
drive utmost job satisfaction
PRESENT JOB PROFILE:
• HCL Technologies provides Product Engineering, research and new product
development support to the client Xerox Corporation US for Production printers.
Wide support (HW & SW) given for embedded software development/Testing.
• Designation: Technical Lead Engineer (Since Mar’ 2012) Location: Chennai
• Project: Xerox QA (For Machine Performance Test) /FFPS (Free Flow Print
Server Testing)
• Client: Xerox Corporation, Webster USA
• Service Support (3rd Level) and Escalation Support Role:
Job Responsibilities:
• Configuring Xerox Prototype/Pre-launched Production Printers based on FFPS
Testing/Development environment requirement.
• Installation configuration, troubleshooting, maintaining & repairing of various
family Mono and Color Production Printers.
• Keep on Upgrading printer Software’s and FFPS software builds on Xerox
prototype machines.
• Maintaining machine active database and closely working with program
management team.
• Installation and maintaining Xerox Digital Printing Production Printer IGen 4 and
latest yet to be launch Five Color Production Printer IGen5.
• Installing and maintaining Xerox Color and Mono Production printers like Color
1000i, Versant 2100, Versant 80 and Mono printers D136, D125, Nuvera
(DT120) and Legacy products DP180.
2. • Well knowledge in Performing Upgrade/Downgrade to the various printers’
controller software’s, engine software like PSIP servers and various finishing
devices and Feeding Accessories of the products.
• Directly coordinating with client for FFPS issues and interacting with Xerox
Engineering team for new implementations on software cum hardware changes
and Issues.
• Actively involved as a Technical Engineer addressing the all color production
printers and Giving technical support for team members. Teams to achieve
targets in time.
• As a Technical team leader assigning the Tasks to team members and conducting
training programs for new Engineers and FFPS testing teams.
• Provided 10 service Documentation Tips to Xerox Engineering team. In that one
IGen4 and other color and Monochrome machine families. All these tips validated
and published in Xerox PWS web based portal for worldwide the Field support
Engineers.
• Prized 5 Live-wire Awards for the excellent support in FFPS projects.
PREVIOUS COMPANY 1 JOB PROFILE:
• Installation, configuration and maintenance of all WCP series of MFDs and
Production group printers
• Installation and Maintenance of Xerox High end color/mono production
printers like DT120, DC250/252/260F&xerox4110, 4127F, DC550/560/570.
• Configuring Printers into different operating system environments
• Installation & Maintenance of Docusp print controllers, CREO & Fiery print
servers.
• Installation, configuration and maintenance of sun sparc/x86
(controllers) hosting FFPS application software for Xerox Production printers
• Giving trainings/demo on printers for new users
• As printer domain SME, assisting s/w test engineers in various activities of
Docusp application features like calibration performance, reliability &
automation of printing.
• Software Upgrades on Print servers.
• Maintenance of windows desktop PCs
• Preparing project metrics and sharing with customer
• User, Group and File System management
• Installing the Solaris operating system software & administrating software
packages and patches.
• Troubleshooting Network related Problems
• Spares estimation for printers, raising request and receiving spares shipments
and spares management activities
• Ensuring 100% customer satisfaction
3. ACHIEVEMENTS:
• CHAMPIONED FOR HI-CR M/Cs activity which resulted in reduction in HI-CR Machines
(earlier 40 Nos., at present 10 No’s)
• High Value Spares performance is always above 115%
• Develop new Engineers.
• Done the EA Toner up gradation in DT 120
• converted TYAN machine to Radysis machine In DT120
PREVIOUS COMPANY 2 JOB PROFILE:
• As Senior service Engineer installing the new MFD machines up to 55PPM digital
copier and printers.
• Maintaining the 230 machines and 100% customer satisfaction.
PREVIOUS COMPANY 3 JOB PROFILE:
• As Service Engineer installing and maintaining the new analog machines 15 to 60
PPM .
• Keep on Doing the PM calls and reduce machine breakdowns.
FEW MAJOR ACHIEVEMENTS & AWARDS:
• Got 99% customer satisfaction in 2003 survey in my patch (Govt & Corporate
offices, Hyderabad).
• EXCEPTIONAL PERFORMANCE AWARD by head of the branch in 2003.
• Got 100% satisfaction in 2005 to 2007 survey in own patch.
• Highest score in GFA & CCC with 82% in 2004.
PROFESSIONAL EXPERIENCE
Jan 2000 to Oct ‘2004
Customer Service Engineer in M/s AISHWARYA ENTERPRISES, Sec-bad.
(Out Source Agency for Xerox India Ltd.)
Nov 2004 to Oct 2007 working as a
Senior Customer Service Engineer in M/s TRICOM TECH SERVICES, Hyd,
(Authorized Service Partner for Xerox India Ltd.)
Nov 2007 to May 2009 working as
IT Engineer in CMC Limited. (TATA Enterprises).Gachibowli.
4. Sep 2010 to Mar 2012 working as
IT Engineer in CMC Limited. (TATA Enterprises).Gachibowli.
Mar 2012 to till date working as Technical Lead engineer in HCL Technologies Ltd.
Chennai.
• Xerox offshore development R&D centre
• From Mar-2012 till date as project Technical Lead Engineer in printer-Tech
domain project.
TECHNICAL TRAINING
PDP : 5012, 5212, 5510, 1025, 1038, 5216, 5620, 5615
Convenience : 5825, 5834, 5834lv, 5816
Reinforcement on 1025F/BUENO Family
HIGH END MACHINES
Cruiser : 5837, 5845, 5352, 5352c
Destiny : 5328,5334,5828,5830
Low End DIGITAL PRODUCTS
Taishan products : WC 315,320,415,420,518
NETWORK PRINTERS
Models : M118, M118I, M128, 123, 5225, 7132
HIGH END MONO PRODUCTION PRINTERS:
Models (Mono) : DP135, DP180, HLC180,
Color : DC260, DC700, DC8000, DC560
Forward products : 4127, DT120, DT260.
HIGH END DIGITAL COLOR PRODUCTION PRINTERS:
Chamonix 1000i / 800i, Versant 2100, Versant 80.
DIGITAL COLOR PRODUCTION PRINTING PRESS:
IGEN4 trained in Xerox International Training center France in Paris.
IGEN5 five color machine trained in Xerox Corporation in USA.
5. NON TECHNICAL TRAINING: SMWG, PERSONALITY DEV,
C R SKILLS
EDUCATION QUALIFICATIONS:
1. Diploma in Electrical and Electronics Engineering from Board of Technical
Education SMVM POLYTECHNIC, Tanuku.
2. S.S.C from BGK High School, Pedana, Krishna District.
STRENGTHS
Hard working, keen observer committed to honesty, good communication skills.
Relationship management with customer.
COMPUTER SKILLS
Operation Systems : MS-Dos, Windows and Solaris
Packages : MS-Office, Internet
Network : MCSE (Basic Knowledge)
PERSONAL PROFILE
Name : V.K.Muktheswara Rao
S /o V.Sankara Rao
Date of Birth : 14 Feb ‘78
Languages Known : English, Telugu, and Hindi
Hobbies : Reading books, watching tv
Permanent Address : S/o Sankara Rao,
Nehru nagar colony,
Kappaladoddi, gudur
Mandal, Krishna dist.
Passport : K4151074
VISA Details : US Business VISA Expired 2024.
Date:
Place: Hyderabad
