This slideshare explains the services provided by My Xact Telesolutions. My Xact can help your business better manage their inbound calls in addition to providing web solutions and more. Visit www.myxact.com for more information.

1. MY XACT
TELESOLUTIONS
Call Center Services

2. About My Xact
• With over 100 years of combined experience, My Xact is committed to
providing customers with exceptional call answering services and
integrated telecommunications for businesses on a global scale.
• My Xact offers an extensive inbound call center to make monitoring
inbound calls easy for businesses.

3. Virtual Call Center Outsourcing Services
• Inbound and Outbound Calling
• Web Chat
• Email Management
• Other Online Outsourcing Tasks
• Traditional “Brick and Mortar” Phone Management

4. Call Center Services
• HelpDesk & Call Filtering
• Internet & Web Support
• Virtual Receptionist
• Order Entry/Scripting
• Critical Call Dispatch
• Service & Support Dispatch
• Telephone Answering Service
• Disaster Recovery
• Communications Consulting

5. Inbound Call Center & HelpDesk
• Xact support services are designed to provide assistance
whenever you need it.
• If you ever need assistance simply call, email, or submit a
message via internet chat and one of our trained
representatives will answer as soon as possible.
• Our representatives work in specific teams to help you
with:
• Resource management
• Quality Assurance
• Technical Expertise
• Specialized Training

6. Internet/Web Support
• Whether your business is new to the web or already semi-
established, My Xact can help your business increase its online
visibility.
• We offer custom designed web applications geared to meet your
specific call processing needs.
• Our web applications can help with:
• Productivity
• Time Management
• Introducing new technology to be used anytime, anywhere.

7. Virtual Receptionist
• When you choose to utilize an Xact virtual receptionist you will
see a decrease in costs, increase in efficiency, and an overall
improved image of your business.
• Your receptionist will always be the first point of contact for your
organization allowing you to better organize your calls.
• We can route calls using your current PBX system with
seamless integration.

8. Order Entry/Scripting
• When you use Xact Hotlines, Scripting and Order
Processing Services you will gain new business prospects
and insights, allowing you to further grow and develop
your business.

9. Order Entry
• My Xact’s Order Entry will work with your business to
create a custom marketing campaign to target potential
customers. Campaigns vary from printed items, telephone
marketing, and e-mail broadcasting.
• Examples include:
• Order Processing and Fulfillment
• Credit Card/Check by Phone
• Catalog Requests

10. Scripted Applications
• My Xact offers several scripted applications to help your business
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grow. These include:
Applicant/Application Screening
Catalog or Literature Requests
Subscription Services
Dealer Locator
Seminar and Course Registration
Database Management
Reservation Services

11. Critical Call Dispatch
• My Xact prides itself on handling patient calls in a highly effective
manner.
• We are available to take your calls 24 hours. All calls will be closely
monitored and transferred to the appropriate person for immediate
follow up.

12. Service & Support Dispatch
• My Xact uses special IP Services to allow your website to have the
proper communication tools to connect with your customers.
• My Xact can also work to redesign your website, should you choose
to.
• We can help you increase the efficiency of your communication by
integrating your Interactive Web-Based Customer Service and
HelpDesk modules with your Intranet or Internet website.

13. Telephone Answering Service
• We can talk your calls whenever you need us to --- even 24 hours a
day!
• All customers will receive a proper greeting with the name of your
business included.
• Every telephone answering customer will get a personalized, local, or
nationwide toll-free number to route their calls when they are not
available.
• Messages will be delivered by phone, facsimile, -mail, pager, PDA,
cell phone, or over the Internet…whichever you prefer!

14. Additional Telephone-Answering Features
• Voicemail Pre-Announce And Screening
• Callers can leave a confidential voice message or speak to an
operator.
• Allows urgent calls to reach an attendant in a timely fashion.
• Customized Auto-Answer
• A personalized message will play alerting callers when all
attendants or operators are busy.
• Fax Mailbox
• Fax and voice messages will be directed to the answering service.
• Automated Options
• Check your messages, status, and record greetings and
announcements without needing to speak with an agent.

15. Disaster Recovery
• Should your business need disaster recovery, My Xact will work to
cater to your specific needs.
• We are always prepared for disaster with emergency power supply for
outages and various telephony configurations to allow for call routing
when your business may need it the most --- during times of trouble.
• We will work with your organization to determine specific call handling
and processing needs and create custom applications just for you.

16. Communications Consulting
• My Xact can coach businesses on the best possible communications
practices and strategies for their business.
• We provide various communications tools and take pride in training
businesses on the proper ways to utilize them for maximum efficiency.
• Through our special process known as the XRAY report, we will help
identify the best communication practices for your specific business
needs.

17. Contact
• XACT TeleSolutions
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4 Clifford Common
Unity, ME 04988
Toll Free: 800-670-9228
Local: 407-478-4400
Fax: 407-478-9400
sales@myxact.com
Website
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