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- 1. Social Learning InnovationA Mzinga Financial Services Focus Group
- 2. Event Agenda
- 3. Mzinga Strategy & Vision
- 4. Today, the pressure on businesses is higher than ever to… 4
- 5. Develop & attract new talent… Up to 80% of effective employee development occurs informally, through team collaboration and conversations. Yet, employee programs are still focused on organizational approaches, rather than solutions that are employee-centric
- 6. Work smarter & more efficiently… According to IDC, the cost of NOT easily finding information = $3,300 per employee each year (That’s $3.3M in annual lost opportunity cost for a business of 1000 people)
- 7. Improve loyalty & satisfaction More than 90% of customers' issues haven't been unearthed in most organizations, and in addition, often the organization doesn't have answers for them, according to Forrester Research. These issues lead to long support calls, poor issue resolution, cost increases and customer dissatisfaction.
- 8. How can today’s learning organizations rise to the occasion despite the mounting challenges?
- 9. Mzinga Vision We lead the on-demand social learning solutions market by providing our customers unique and compelling insights into their constituents’ needs to connect, interact and excel. 9
- 10. Social Learning Solution Ecosystem
- 11. Mzinga Next-Generation Solution Framework Content Role-based Applications Open Platforms Open Protocols Fully Commoditized Open Networks
- 12. There’s More! Content Analytics Role-based Applications Mobile and Tethered Open Platforms Open Protocols Open Networks
- 13. Role-based Solution Value HR Customer experience Learning & talent Marketing Mkt Research … Solution “roles” Mzinga Platform The platform Analytics & Reporting
- 15. Speed time to competency by making mentors/experts more accessible
- 17. Gain up to 30% productivity by blending formal and social learning
- 19. Increase knowledge retention by addressing general learning styles
- 20. Empower employees to participate in innovation & business strategiesGrow market awareness ” - Steven Brewer, Training & Development Manager at The Philadelphia Insurance Companies
- 21. 15 Measurable business results…
- 23. Online chat costs only $5 and is 63% more effective, and web-based customer self-service costs just a few cents per contact.“ We wanted to create an interactive forum where job seekers could find information to further their career goals. It allows our members to connect with both our experts and their peers to plan the next steps in their career path. ” - Michael Harvey, Chief Executive at Monster.com’sCareerOne
- 24. Measurable business results… 17
- 25. Leveraging Multi-Site Capabilities of OmniSocial 2 George Patsouris VP, Training & Development Natixis Global Associates
- 26. Agenda Firm background and learning needs OmniSocial solution and challenges Using multi-site function as a proof-of-concept model
- 28. 375 employees
- 29. Over 125 sales people
- 30. Over 50 located in field or satellite offices *as of 12/31/2010
- 32. Many new employees (sales staff)
- 34. Omni Social solutions Omni Social offers multiple solutions to our learning issues: Blogs – Product Specialists can routinely share updates to portfolios and share insights on industry trends Wikis – Dynamic reference resource Discussions – Centralized location to share best practices and ask questions File Sharing – One-stop shop for storing learning-related content
- 36. No external social media presence
- 38. No policies, processes, and procedures
- 39. Compliance concernsModeration Record keeping Access/administration
- 41. New corporate Community Initiative launched while upgrading to OS2
- 42. Opportunity to use social media functionality on non-industry contentProof-of-concept of social media Low-risk test for Compliance
- 44. Teams of 10-15 people led by EVP working with each charity
- 47. Questions, comments or suggestions Contact me: George Patsouris Vice President, Training & Development Natixis Global Associates george.patsouris@ga.natixis.com P: 617.449.2542 M: 617.899.5200
- 48. Mzinga Analytics & Social Intelligence Navdeep Alam Director, Data Architecture Mzinga
- 49. Knowledge Continuum Use knowledge to establish and achieve goals/ROI Wisdom Knowledge Analyze & synthesize derived information Information Give meaning to obtained data Data Obtain the raw facts Baker’s depiction of the Knowledge Continuum, 2007
- 51. Roles
- 52. Content
- 53. Behaviors
- 54. By role
- 55. By industry
- 56. By company size
- 59. Social graphing
- 61. What is Social Intelligence? Social gaming dynamics Social behaviors Social graph + +
- 62. 33 Marketplace (Social Web Analytics) Mzinga Ecosystem(Meta-dataBenchmarking) Client CommunityCommunity Analytics Best-in-Class Analytics & Reporting Platform Listening & monitoring Our Data (Analytics) (Reporting)
- 64. Radian6 provides a complete social media monitoring, measurement & engagement platform to engage with customers across the entire social web.
- 65. A self-serve and real-time platform for monitoring, measuring and engaging in conversations online.
- 66. Understand what influencers are saying and sharing about your brand.
- 68. Social Analytics & Reporting Offerings 36 Dashboards& Analytics Social Network Graphing Member Engagement & Influence Popular Topics & Applications Ad Hoc Social Dashboards Social IntelligenceApplications Connective Tagging User Reputation Benchmarking Recommendation Predictive Recommendation Economics & Reward Engine Analytical Search
- 70. User engagement, influence, & trends
- 73. Identify subject matter experts for incentives based on activities and growth
- 75. Me Financial Services- Premiere Community Incentive/reward for survey participation Colleague(Blogger) Leading Financial Services Company Blog Network of Financial Services subject matter experts
- 76. Social Intelligence Dynamics Social interactions Persistent expansion Social ROI Community Business Processes More precise personalization Social intelligence
- 77. Questions?
- 78. Workshop: Strategies for Social Innovation Mike Merriman Director, Strategic Services Mzinga
- 80. Structured
- 83. Limited voice
- 84. Episodic
- 86. Unique skill sets required
- 88. Mirrors how people really learn
- 89. Learn from each other
- 90. Focus on context & content
- 91. Bite-sized & digestible
- 95. New content dailyMore content; lower cost Contextual; more compelling Collaborative; continual
- 96. New Frameworks are Emerging
- 97. New Frameworks are Emerging
- 98. But how do you get started?
- 99. Putting It Into Practice
- 100. Are You the Pipe or the Plumber?
- 101. Sample Social Learning Initiatives & Programs
- 102. Social Business Maturity – Altimeter Group
- 103. Social Business Maturity – Altimeter Group Figure 9: Match Your Spending Priorities to Your Social Business Maturity Source: Altimeter Group
- 104. DTCC Learning’s Digital Nervous Center Kaliym Islam DTCC
Notas del editor
- We now know that developing talent isnt only about the learning we as businesses want to provide, but the learning they need to do their jobs better. Yet, very few companies have made the shift to thinking of learning as a continual part of the employee workday…
- It costs real money for employees to not have efficient access to the information they need to do their jobs… $3,300 per person per year. There’s opportunity to make big efficiency gains there, but we need to think about learning differently to get there.
- But learning isnt just about employees either. Your customers, partners, etc. need to be knowledgeable about your business as well, and research shows that most companies don’t even know all of the concerns and challenges their customers are facing, much less being well prepared to help solve them.
- Social search takes many forms, ranging from simple shared bookmarks or tagging of content with descriptive labels to more sophisticated approaches that combine human intelligence with computer algorithms.[2][3]The search experience takes into account varying sources of metadata, such as collaborative discovery of web pages, tags, social ranking, commenting on bookmarks, news, images, videos, knowledge sharing, podcasts and other web pages. Example forms of user input include social bookmarking or direct interaction with the search results such as promoting or demoting results the user feels are more or less relevant to their query.[4]
- Notes:- Incentive/reward for participation in survey– If I participate, I will receive a free fiserv consultation & participation in their exclusive community
- For further detail:http://joshbersin.com/2009/05/24/modern-corporate-training-the-enterprise-learning-framework/
- http://joshbersin.com/2009/05/24/modern-corporate-training-the-enterprise-learning-framework/