1. October 2010
Should I Remove a Social Media Post?
Representing Wake County Online Using Social Media
Should a post or comment be removed?
Does the post contain?
Review
• Profane language or content Do Not Remove
• Content that promotes discrimination Let post or comment
• Sexual content (other than educational) stand
• Commerce solicitations (ads)
• Information that will compromise public safety or endorses
illegal behavior yes
• HIPAA protected information
no Evaluate
Is the comment related to the
topic of the account?
Evaluate
yes no
yes
Is the comment or post Fix the Facts
free of any copyrighted
material? 1. Prepare response
2. Consult with PAO if
needed.
3. Correct errors
no 4. Notify your Web
Remove
Administrator and
Remove Content Coordinator if
1. Remove post or Are there erroneous facts in
comment immediately the post?
yes content needs to be
updated on the Web.
2. Document what you
removed and why
3. Notify PAO, Web Rectify
Administrator and no 1. Discuss with manager
Content Coordinator. and obtain approval
2. Consult Response
Is the post a result of a
negative experience? yes Considerations
3. Resolve concern
no
Removal Considerations
Be consistent – Only remove comments if it adheres to our guidelines for removal.
Document – Document and record what your removed and why
Respect viewpoints – Do not remove posts just because you disagree with their viewpoint.
Benefits – Remove items that benefit the general public to do so.