Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. This presentation will show you how three nonprofits in particular- The Atlantic Philanthropies, Vancouver Convention Center, and Sesame Workshop- reduced IT costs and benefited from Novell Endpoint Management.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Non-profit
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management For Non-Profit

7. New customer
Based in Bermuda, The Atlantic Philanthropies has offices in several countries
around the world, including Australia, Bermuda, Ireland, New York City, South
Africa and Vietnam.
"We evaluated a number of desktop management solutions, including Altiris and
LANDesk, before selecting Novell ZENworks™ Configuration Management. We
®
knew Novell was the right fit for The Atlantic Philanthropies. Based on our
successful deployments with other customers, we felt confident we could implement
the solution for a fixed price."
Challenge Solution Results
Standardize and manage its Novell ZENworks Deployed applications 90
Microsoft Windows desktops Configuration Management percent faster
from a central location
Partner: Computer Integrated Reduced travel time and
Reduce IT administration Services (CIS), Novell costs by 60 percent
time and costs Platinum Partner
Cut reimaging time to 30
minutes
7 © Novell, Inc. All rights reserved.
Updated July 2009

8. Site of 2010
Winter Olympics
The award-winning Vancouver Convention Centre is a green-designed, state-of-
the-art facility. Its new structure served as headquarters for the thousands of television
and radio broadcasters who covered the 2010 Winter Olympic Games.
"Novell ZENworks™ Configuration Management has vastly improved the way we
®
deliver and manage our IT resources. We've already cut support costs by more
than 50 percent. If we didn't have Novell ZENworks Configuration Management in
place we likely would have had to increase our staff. This represents a savings of
several thousand dollars a month."
Challenge Solution Results
Standardize the Novell ZENworks Cut support costs by more
management of user Configuration Management than 50 percent
workstations
Distributed applications in
Provide efficient and remote minutes rather than days
IT support
Reduced reimaging time
from 3-4 hours to 30
minutes
Minimized system downtime
and eliminated many
support escalation issue
8 © Novell, Inc. All rights reserved.
Updated November 2009

9. Sesame Workshop is the nonprofit educational organization that changed television
forever with the legendary Sesame Street. Local Sesame Street programs produced in
countries as diverse as South Africa are making a difference in over 120 nations.
"Novell ZENworks™ Asset Management is a good fit for us because it works across
®
our multiple platforms including UNIX, Windows, Linux and Macintosh. We tested
several solutions and found that Novell ZENworks Asset Management doesn’t place
a big burden on our network like other solutions. We are getting great
performance."
Challenge Solution Results
Streamline IT inventory and Novell ZENworks Asset Reduced inventory
asset management Management administration time by 70
percent
Also:
SUSE Linux Enterprise Server
®
9 © Novell, Inc. All rights reserved.
Updated June 2010

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