This document discusses Novell's Business Service Management (BSM) and Configuration Management Database (CMDB) solutions. BSM allows IT to provide a service-oriented view of the IT infrastructure aligned to business needs, measuring real-time operations and control. The CMDB integrates with BSM for end-to-end management through automated reconciliation of configuration items. Novell's solutions visualize services, integrate data through adapters, and demonstrate capabilities like dashboard reporting and database integration.

1. IT and Business Alignment
Mapping Physical, Virtual
and Business Worlds
Complexity Presented Simply, Aligned to Business
Tobin Isenberg Phil Schwartz
Director Product Management Technical Sales Specialist
tisenberg@novell.com pschwartz@novell.com

2. Overview
What Is BSM?
Architecture
Service Modeling
Visualization
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3. Common Concerns
How are my services?
How do I reduce downtime?
How do I analyze change impact?
How do I ensure compliance?
End-to-End Configuration
Management Management
Availability Performance CMS Service
Mapping
Service Levels CMDB
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4. Novell Data Center Solutions
®
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5. Data Center
Business Service Management
Business Service Management – Enables IT to
provide a service view of the infrastructure aligned to
the business measuring real-time operations, while
providing control over the infrastructure.
Operating Controlling
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6. Data Center
Business Service Management/Overview - How Does it Work?
Visualize
Browser Based
Java-based
Web 2.0
Client
End-to-End Management Dashboards
Configuration Management
End-to-end Management Configuration Management
Novell Business Novell Business Novell Business
Model and Analyze
® Novell
Service Manager ™
Service Level Manager ™
myCMDB ™
CMDB360 ™
Intelligent Service Model
Data Center Order Processing Data Base
Web Services LAN
Business Metrics
Generated Revenue Inventory Transaction Volume
Federation
Integrate
Management Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB
Trans Value Technology
Trans Volume
Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume
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7. Alignment
Organizing and Federating Data
• Out of the box configurable adapters to commonly
used products (helpdesk, management systems, etc).
• Drag and drop configurable integrations with
common databases (SQL, Sybase, Oracle, etc).
Why does this matter?
• BSM – End to end management requires tight
integrations in order to correlate critical alarms
to service offerings.
• CMDB – Requires tight integrations to maintain
CI's in an automated manner.
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8. Alignment
Visualizing the Services
Dashboards
Configuration Operations
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9. Demonstration
Summary
• Adapters – Adapters and Recon Adapter Overview
• Database - How to pull data out of databases
• Reconciliation - Automated reconciliation
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10. Let's Put It All Together
Demonstration
Questions and Answers
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12. Unpublished Work of Novell, Inc. All Rights Reserved.
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