Focus on the user environment: increase your library's usability (Suzanne Lewis)
1. Prepared by Suzanne Lewis Area Libraries, IM&T November 2007 Focus on the User Environment: Enhancing Library Usability
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5. ease of use + usefulness = usability Dicks, R. Stanley. Mis-usability: on the uses and misuses of usability testing. Proceedings of the 20th Annual International Conference on Computer Documentation , 26-30. October 20-23, 2002, Toronto, Ontario, Canada
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7. Stanley, J & L. 2004. Think for your customer . Lizardpublishing.biz: Kalamunda, WA . All faded, ripped signs are removed All signage is relevant to today All lights are working All displays re-stocked All clutter removed from counter All staff wearing name badges Windows, doors, floors clean & all litter removed Time on clock is correct Velcro, Blu-Tack and sticky tape removed Brochure holders full of relevant leaflets Out of date material removed from counter Completed (tick √) Daily Checklist
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12. Referrals from Search Engines to Web Sites of 844 Journals Hosted by HighWire Press (June 2005) Steinbrook, R. Searching for the right search – reaching the medical literature. New England Journal of Medicine 2006; 354:4-7.