For introducing to the market a new generation of point-of-sales payment terminals with a large, 16-bit colour display, Atos Worldline turned to Namahn to explore the full potential of the display and to create a user-friendly and appealing user interface.

1. The user interface for a payment terminal timeQ4 2008-Q1 2009 durationthree months

2. About AtosWorldline AtosWorldlineis a leader in end-to-end services for critical electronic transactions and is specialised in electronic payment services (issuing, acquiring, payment solutions, terminals and card processing), services for financial markets as well as eCS (eServices for customers, citizens and communities). business business to consumer

3. Design challenge For introducing to the market a new generation of point-of-sales payment terminals with a large, 16-bit colour display, AtosWorldlineturned to Namahn to explore the full potential of the display and to create a user-friendly and appealing user interface. discipline interaction design

5. Storyboards

6. Conceptual design

7. Visual design

9. Post-it sessions during the innovation workshop understand explore define Ideation In aworkshop with AtosWordline and an external animation expert, we examined the potential of the new hardware for customer interaction, performed a role play of the payment experience, and explored opportunities for using colour, typography and animation to great effect.

10. understandexploredefine Conceptual design We created mock-ups presenting alternatives for the use of typography, colour and animation, icons and buttons, and logos and images. Our conceptual design also covered screen flow, user actions, navigation and page layout. Mock-ups to demonstrate choice of colours, layout, typography

11. understandexploredefine Storyboards We visualised the customer’s payment flow as well as the merchant’s administration flow through a sequence of still images. It enabled us to present dynamic behaviourwithout the need to create complex animations. Storyboard images for customer payment flow

12. understandexploredefine Visual design We delivered the visual design including icons, logos and images. AtosWorldline developers benefited by receiving a complete set of digital assets. Merchant flow screens with full visual design

13. define

14. understand explore define Engineering specifications With the needs of the developers in mind, we created a comprehensive specification document covering the whole user interface of the application framework. Examples from the specifications (layout, colours, icons)

15. Outcome Making creative use of the display’s opportunities for text, colour, icons and animations, we designed an engaging user interface with the right mix of professionalism and playfulness. Our continuous involvement in the development of the AtosWorldlinepayment terminals has secured the product a spot at the cutting edge of user-friendly, visually-attractive electronic payment solutions.

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