![[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WHAT?? Bruder Grimm-Museum in Kassel. REASON We wanted to do something interesting and entertaining related to the city of Kassel. We didn’t know the service concept!!!!](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Mistery Shopping Grimm Museum
- 1. 21th November 2008 – Kassel Ronan Chardonneau Rosa Paola Picariello Mistery Shopping
- 5. THE INSTRUMENT 3/3 Final score: 72%
- 6. TANGIBLES PROCESS CORE AUGUMENTED
- 7. RESULTS Our Expectation have been in part confirmed: there was not a real focus on the stories. 45% 60% 82,8% 50% Staff: high moral and empathetic; Settings and Atmosphere : very good; Exhibits : interesting and well exposed but lack in explanation; Very good core but no additional services . Problem: no access for disable…
- 9. THANK YOU FOR YOUR ATTENTION