2. Gustaaf
Vocking
Ø Master
of
Econometrics
Ø Bachelor
of
Business
informa7on
science
Ø Psychology
and
post
Doc
didac7c
skills
Ø Execu7ve
MBA
Ø Entrepeneur
since
age
of
15
Ø Management
Trainer/Coach/Consultant
Ø Leadership/Communica7ons/Brain
skills
Ø Managers/Professionals/Experts
Ø Europe
&
USA
Ø 10
days
per
year
for
students
Ø >10.000
students
trained
(c) Gustaaf.Vocking@power2improve.nl
3. Nathalie
Soeteman
Ø Master
of
Law
Ø Post
Doc
Change
management
Ø Cer7fied
Coach
Ø Social
Business
Change
manager
Ø Social
media
expert
&
key
note
speaker
Ø Management
Trainer/Coach/Consultant
Ø Leadership/Communica7ons/Social
Business
Ø Managers/Professionals/Experts
(c) Gustaaf.Vocking@power2improve.nl
4. Program
Personal
Leadership
Leading
with
passion
and
posi7vity,
without
a
7tle
or
formal
power
Working
in
(culturally)
diverse
teams
(c) Gustaaf.Vocking@power2improve.nl
6. Program
Personal
Leadership
Leading
with
passion
and
posi7vity,
without
a
7tle
or
formal
power
Working
in
(culturally)
diverse
teams
(c) Gustaaf.Vocking@power2improve.nl
11. The
five
things
we
can’t
change
And
the
happiness
we
find
by
embracing
them
(c) Gustaaf.Vocking@power2improve.nl
12. The
five
things
we
can’t
change
And
the
happiness
we
find
by
embracing
them
1. Everything changes and ends.
2. Life is not always fair.
3. Things do not always go according to plan.
4. Pain is a part of life.
5. People are not loving and loyal all the time.
(c) Gustaaf.Vocking@power2improve.nl
13. Acceptance
is
key
to
leadership
(c) Gustaaf.Vocking@power2improve.nl
22. 7
habits
of
highly
effec7ve
people
(c) Gustaaf.Vocking@power2improve.nl
23. 7
habits
of
highly
effec7ve
people
(c) Gustaaf.Vocking@power2improve.nl
24. Program
Personal
Leadership
Leading
with
passion
and
posi7vity,
without
a
7tle
or
formal
power
Working
in
(culturally)
diverse
teams
(c) Gustaaf.Vocking@power2improve.nl
27. Program
Personal
Leadership
Leading
with
passion
and
posi7vity,
without
a
7tle
or
formal
power
Working
in
(culturally)
diverse
teams
(c) Gustaaf.Vocking@power2improve.nl
35. What
is
a
culture?
• Culture
is
the
"lens"
through
which
you
view
the
world.
• It
is
central
to
what
you
see,
• How
you
make
sense
of
what
you
see,
• How
you
express
yourself.
(c) Gustaaf.Vocking@power2improve.nl
36. Four
Fundamental
PaPerns
of
Cultural
Difference
What
is
different?
1.
Communica>on
Styles
2.
ABtudes
toward
conflicts
3.
Decision
making
style
4.
Approaches
to
knowing
Hidden
below
the
surface?
1.
Beliefs
2.
Values
3.
Expecta>ons
4.
ABtudes
(c) Gustaaf.Vocking@power2improve.nl
37. 37
The reasonable person adapts himself to the
world, while the unreasonable one persists in
trying to adapt the world to himself
Gustaaf.Vocking@power2improve.nl
Twi:er:
GustaafVocking
LinkedIn:
Gustaaf
Vocking
(c) Gustaaf.Vocking@power2improve.nl
56. Effec7ve
communica7on?
Effec@ve
Speaking
Understanding
people s
percep@on
Effec@ve
listening
(c) Gustaaf.Vocking@power2improve.nl
57. Elements
of
communica7on
Verbal
CommunicaBon
Ø Words
Ø Voice
Non-‐Verbal
CommunicaBon
Ø Gestures
Ø Postures
Ø Facial
Expressions
Ø Eye
Contact
Ø Vocal
Characteris@cs
Ø Personal
Appearance
Ø Touch
(c) Gustaaf.Vocking@power2improve.nl
58. Cross
Culture
Communica7on
Intercultural Communication is the process of sending and
receiving messages between people whose cultural
background could lead them to interpret verbal and non-verbal
signs differently.
(c) Gustaaf.Vocking@power2improve.nl
59. High
Context
and
Low
Context
Cultures
High Context Cultures:
rely heavily on non-verbal
and subtle situational
cues in communication.
Low Context Cultures:
rely heavily on words to
convey meaning in
communication.
(c) Gustaaf.Vocking@power2improve.nl
61. On
7me…
In
some
cultures,
looking
people
in
the
eye
is
assumed
to
indicate
honesty
and
straighjorwardness;
in
others
it
is
seen
as
challenging
and
rude.
Source:
Cultural
Antropolgy
2nd
editon
(c) Gustaaf.Vocking@power2improve.nl
63. Eye
Contact
In
some
cultures,
looking
people
in
the
eye
is
assumed
to
indicate
honesty
and
straighjorwardness;
in
others
it
is
seen
as
challenging
and
rude.
(c) Gustaaf.Vocking@power2improve.nl
64. In
USA,
the
cheapest,
most
effec>ve
way
to
connect
with
people
is
to
look
them
into
the
eye.
(c) Gustaaf.Vocking@power2improve.nl
65. Most
people
in
Arab
culture
share
a
great
deal
of
eye
contact
and
may
regard
too
liele
as
disrespecjul.
(c) Gustaaf.Vocking@power2improve.nl
66. In
English
culture,
a
certain
amount
of
eye
contact
is
required,
but
too
much
makes
many
people
uncomfortable.
(c) Gustaaf.Vocking@power2improve.nl
67. In
South
Asian
and
many
other
cultures
direct
eye
contact
is
generally
regarded
as
aggressive
and
rude.
(c) Gustaaf.Vocking@power2improve.nl
71. Blocks
to
Cultural
Communica>on
1. Ethnocentrism
:
Inability
to
accept
another
culture's
world
view;
"my
way
is
the
best."
2. DiscriminaBon
:
Differen@al
treatment
of
an
individual
due
to
minority
status;
actual
and
perceived;
e.g.,
"we
just
aren't
equipped
to
serve
people
like
that."
3. Stereotyping
:
Generalizing
about
a
person
while
ignoring
presence
of
individual
difference;
e.g.,
"she's
like
that
because
she's
Asian
–
all
Asians
are
nonverbal."
(c) Gustaaf.Vocking@power2improve.nl
72. Blocks
to
Cultural
Communica>on
4.Cultural
Blindness:
Differences
are
ignored
and
one
proceeds
as
though
differences
did
not
exist;
e.g.,
"there's
no
need
to
worry
about
a
person's
culture
5.Cultural
ImposiBon:
Belief
that
everyone
should
conform
to
the
majority;
e.g.,
"we
know
what's
best
for
you,
if
you
don't
like
it
you
can
go
elsewhere.”
6.Tone
Difference
:
Formal
tone
change
becomes
embarrassing
and
off
puTng
in
some
cultures.
(c) Gustaaf.Vocking@power2improve.nl
73. DEVELOPING
CROSS
CULTURAL
COMMUNICATION
SKILLS
"Tact
is
the
ability
to
describe
others
as
they
see
themselves.
–
Abraham
Lincoln
(c) Gustaaf.Vocking@power2improve.nl
74. Skills
To
Overcome
Differences
"To
handle
yourself,
use
your
head;
to
handle
others,
use
your
heart."
–
Donald
Laird
(c) Gustaaf.Vocking@power2improve.nl
75. Skills
To
Overcome
Differences
Respec>ng
Differences
and
Working
Together
(c) Gustaaf.Vocking@power2improve.nl
76. Skills
To
Overcome
Differences
Building
Trust
Across
Cultural
Boundaries
(c) Gustaaf.Vocking@power2improve.nl
77. Skills
To
Overcome
Differences
Connec>ng
with
people
(c) Gustaaf.Vocking@power2improve.nl
78. TEN
Pre-‐cauBons
in
Cultural
CommunicaBon
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Slow
Down
Separate
Ques>ons
Avoid
Nega>ve
Ques>ons
Take
Turns
Write
it
down
Be
Suppor>ve
Check
Meanings
Avoid
Slangs
Watch
the
humor
Maintain
E>quePe
(c) Gustaaf.Vocking@power2improve.nl
90. Program
Personal
Leadership
Leading
with
passion
and
posi7vity,
without
a
7tle
or
formal
power
Working
in
(culturally)
diverse
teams
(c) Gustaaf.Vocking@power2improve.nl
91. Leadership
language:
don’ts
Ø
Uncalled
for
masking
“really”,
“maybe”,
“or
something”,
“possibly”,
tec.
Ø
Depersonifying
“you”
in
tead
of
“I”,
“someone”/”people”
instead
of
the
person
referred
to
Ø
Ø
Time
shiqing
“I
had
the
idea…”
instead
of
“I
propose...”
“We
could
some7me
try…”
instead
of
“Let’s...”
Vague-‐ify
Unclear,
irrelevant
and/or
incomprehensible
stories
Ø
Too
nega7ve
too
liele
posi7eve
langauage
too
liele
enhusias7c
words
too
much
focus
on
problem
(instead
of
solu7ons)
91
(c) Gustaaf.Vocking@power2improve.nl
92. Leadership
language:
do’s
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
Short
Relevant
Concrete
Enthusias7c
Ac7ve
Complete
(In
the)
now
Invi7ng
Thought
provoking
Inspiring
Problem
solving
Improving
(c) Gustaaf.Vocking@power2improve.nl
93. Popular
persuasive
power
words
① You
② Results
③ Health
④ Love
⑤ Discover
⑥ New
① Free
② Easy
③ Simple
④ Guarantee
⑤ Proven
⑥ Save/Safety
(c) Gustaaf.Vocking@power2improve.nl