This PPT outlines the modules of the various training programs offered by Vibrant Serve

1. FINDING TALENT | FIGHTING ATTRITION |
DEVELOPING TALENT| PRESERVING QUALITY |

2. Training COE
Decided to deliver quality
Vibrant Serve
training solutions and not delivers global standard
home grown programs. trainings in communication
and presentation skills.
Vibrant Serve delivers Vibrant Serve has partnered
workshops of personal and with Middle Earth Consultants
team productivity along and CAMI to deliver global
with leadership and standards training in HR
coaching interventions.
domain.

3. Training Programs-HR
Training Programs-HR
 Recruitment Stream  Generalist Stream
 Certified Recruitment Analyst  Certified Performance and Competence
 Certified Recruitment Manager Developer
 Certified Retention Professional  Certified OD Analyst
 Certified Psychometric Tester  Certified OD Developer
 Training Stream  Others
 Certified Trainer and Facilitator  Certified Compensation and Benefits Manager
 Certified L& D Manager  Certified Scorecard professional
 Certified Instructional Designer  Certified Assessment Center Analyst
 Certified Employment Law Professional

4. Soft Skills
• i Communicate
• i Engage
• i Assert
• i Persuade
• i Influence
• i Account
• i Consult
• i Serve
• i Negotiate
• i Present
• i Organize
• i Solve

5. Leadership Programs
• Phase-1
Personal Leadership
• Phase -2
Interpersonal Leadership
• Phase- 3
Team Leadership
• Phase 4
Context / Organizational Leadership

6. Program Offerings
 PEOPLE FUNCTIONS  PEOPLE FUNCTIONS
 Business Succession Planning:  Conflict Resolution: Getting along in the
 Using activities to Make Training Fun workplace
 Developing your training Program  Team Building: Developing High
 Building Self esteem and Assertiveness Skills performance Teams
 Conflict Resolution: Dealing with Difficult  Business leadership: Becoming
People management material
 Anger management: Understanding Anger  Building Relationships for Success in Sales
 Conducting Effective Performance reviews  The professional supervisor
 Teamwork: Building better Teams  Problem solving & Decision Making
 Facilitation Skills  Stress Management training
 Train the Trainer- The Practical Trainer  Motivation Training: Motivating your
workforce
 Advanced Skills for the Practical Trainer
 Coaching: A Leadership Skill

7. Program Offerings
 OPERATIONS  OPERATIONS
 Working smarter using Technology to your
 Inventory Management: The Nuts and Bolts advantage
 Skills for the Administrative Assistant  Employee Dispute Resolution Mediation
 Project Management Fundamentals through peer review
 Orientation Handbook: Getting Employees off
 Intermediate Project Management to a good start
 Advanced project management  Performance management: managing employee
 Budgets and managing Money performance
 Generation Gap: Closing the generation gap in
 Change Management: Change and How to the workplace
Deal with it
 Safety in the workplace  SALES & CUSTOMER SERVICES
 Workplace Harassment- What it is and  Marketing and Sales
what to do about it  Customer Service training: Managing Customer
 Workplace Violence _ How to manage Services
anger and violence in the workplace  Call Center Training: Sales & Customer Service
Trainings
 Diversity Training: Celebrating Diversity in  CRM: An Introduction to Customer Relationship
the workplace management
 Hiring Smart: Behavioral & Performance
based techniques

8. About Adventure Programs
• Experiential Learning
• Highly trained outdoor faculty
• Trained First Aid responders Program Offerings
• Ability to deal with crisis and emergencies
• Team bonding.
• Team building.
• Communication skills.
• Inter-personal effectiveness.
• Team Integration and role sharing.
• Leadership.
• Goal setting
• Team leadership and team commitment

9. Certified Recruitment Analyst- CRA
This workshop involves the best of the breed global practices in recruitment and ensures
that you become an expert in hiring. By the end of this workshop you will acquire skills with
which you can conduct behavior based interviewing, a time-tested methodology for
improving hiring results.
By attending this workshop you’ll learn to:
• Calculate costs associated with bad recruitment
• Use the Behavioral event interviewing techniques
• Use quan comm. And iceberg models during interviewing
• Use icebreaker question techniques and effective body language To create positive
perceptions among candidates about the company
• Reduce short term attrition substantially by conducting motives and self image
analysis
• To understand the latest trends and tools in recruitment
• Use behavioral indicators and BARS based rating scales
• Learn best practice interviewing practices

10. Certified Recruitment Manager- CRM
The Certified Recruitment Manager program takes a skill based approach and provides practical
as well as step by step guidance on how to formulate and implement best practices within the
context of today’s challenging workplace.
By attending this workshop you will learn:
• Critical aspects of the talent acquisition process
• Create metrics for benchmarking your recruitment process
• Discrimination legislation and how to make your recruitment process complaint with
• EEOC norms
• Strategic candidate sourcing and how to make better strategic sourcing decisions
• Understand the latest internet based recruitment trends
• Writing a ‘person’ specification. Document and preparing a better recruitment process
• ‘Funneling’, behavioral event interviewing and star technique in questioning.
• Conducting balanced BEI based interviews
• Building the validity and reliability statistical modeling of recruitment
• Understand how to build EVP and employment branding at the stage of recruitment

11. Certified Retention and Engagement Professional- CREP
The objective of this workshop is to equip HR professionals to reduce attrition rate by
Retaining and engaging their employees. This workshop will help in understanding the root
causes of employee turnover, calculating the costs of employee turnover, new ways to
engage them on all levels and the tools to tackle this problem.
By attending this workshop you’ll learn:
• The importance of retention
• How attrition analysis and diagnosis is done
• The frameworks that are used to reduce attrition rate
• The different strategies used for reducing attrition rate
• How career planning and work enhancement could reduce attrition rate
• The emerging trends in retention management

12. Certified Psychometric Test Professional- CPTP
The objective of this workshop is to provide a comprehensive overview of the entire
process of psychometric testing, starting right from defining the concepts of
psychology to the various tests used in psychometric testing. The workshop focuses on
the practical application of the test.
By attending this workshop you’ll :
• Learn the basic psychological techniques of Jung, Freud, Adler and their applicability to
organizational behavior
• Learn to use the worlds leading projective test – the thematic apperception test ( TAT )
to understand the psychological profile of a person
• Learn how to check motives of person using the RSI test
• Learn to use the PSI test which analyses the 16 personality styles of person
• Understand how to check if a test is truly effective
• Learn 2 major categories of psychometric tests and where they can be used
• How to use ability/interest tests well

13. Certified Performance and Competence Developer- CPCD
This program develops an understanding and knowledge of the competency mapping
and development, and performance management system that would help the HR
professional to implement it effectively in their organizations..
By attending this workshop you’’ : ll
• Learn Competency Iceberg Model
• Create well developed competency maps for your organization
• Understand how BARS can be used for competency assessment
• Learn 5 major aspects of performance management
• Learn 4 major types of performance measurement
• Learn how a PCMS works and how to improve your performance management system
• Learn the 3 types of competency frameworks
• To develop performance appraisal system to give effective feedback to employees and
find out the necessary areas of development
• Learn what is an assessment center and how to design an assessment center
• To implement better performance management system in your organization effectively

14. Certified Organization Development Analyst- CODA
Phase -1 of Certified OD Specialist program helps you to identify the needs of an
organization and its people. It will provide guidance in formulating and implementing
practices which are best suited to the Changing needs of the organization .
By attending this workshop you’ll be able to learn:
• Overview of Organizational development
• Organizational Diagnosis, using Malcolm Baldridge model
• Diagnosis of HR processes, people & indicators
• Understand organizations as process & system levels
• Identify and improve organizational processes and systems:
• Organizational leadership development
• Organizational culture using Hofstede and Schein’s model
• Organizational strategy & process alignment
• HR processes and their improvement
• Other organization processes

15. Certified Organization Development Developer- CODD
Phase 2 of the Certified OD Specialist program provides the knowledge of underlying
Principles and theories of Organization Development and to build capability across a
full range of OD competencies.
By attending this workshop you’ll be able to learn:
• Methods to implement and improve OD practices
• Understand knowledge management & its trends in organization
• Learn about key customer related aspects & models
• Develop capabilities for using one's self as an agent of change
• Build and develop organizational development solutions that will achieve
• the best long term results
• Application of various OD theories and models in real time situations

16. Certified Trainer and Facilitator- CTF
The certified trainer and facilitator program is aimed at developing the training and
Facilitation skills in an individual. It instills the practical skills and in-depth knowledge that is
required to increase the effectiveness of your training program, through your design and
Delivery process.
By attending this workshop you’ll learn:
• Learn 3 essential Aspects of a Presentation
• Make your Presentation Memorable by using the SIR Approach
• Learn the SHIIC model for maximizing the interest of your Audience
• Learn How the MS EVA Model is used to ensure Participants’ Retention
• Remember LIGSS to involve participants
• To identify and prepare the correct visual aids
• Learn ABC principles of designing great programs
• Learn How to handle difficult Participants
• To obtain individual views on current learning needs and preferred learning styles
• How to select Kirkpatrick assessment methods

17. Certified Learning and Development Manager- CLDM
This workshop helps you identify a wide range of training needs based on the paradigm of learner and
creates a climate that supports effective learning. It will make you understand the values and the
impacts of learning and development activities in your organization.
By attending this workshop you’ll l
• Learn Competency Iceberg Model
• To develop competency maps and use them in training in your organization
• Understand how BARS can be used for valid competency assessment
• Conduct competency based TNA
• Learn Gilbert’s model for individual diagnosis for performance consulting
• Learn 8 key aspects of good design
• Learn how to calculate human capital readiness indices – globally used to measure strategic
impact of L&D
• Learn Bloom’s taxonomy of learning
• Learn How to calculate cost in ROI
• Learn how to creating L&D metric and get management buy in to training

18. Certified Compensation and Benefits Manager- CCBM
This program helps the HR professionals understand the intricacies, basic reward
system, the global trends in compensation and benefits and are able to link pay with
performance for better planning.
By attending this workshop you’ll :
• Understand the role of government regulation and social security in compensation
globally
• Understand the 6 components of a compensation system
• Understand the 8 steps of how to build effective variable pay systems
• Learn how to build a point plan and a job grading system to create internal equity
• Understand how globalization, sociological and demographic changes effects
compensation
• Understand how to create different levels of salary benchmarks
• Understand how the Hay Plan is built
• Understand mandated and cafeteria benefit systems
• Learn how reward planning can be used to cut compensation costs
• Learn how to build high impact compensation systems in a recession

19. Certified Balanced Scorecard Professional-CScP
The overall aim of the program is to make the participants understand the various aspects of Balanced
Scorecard, and how it can be used as a strategy execution tool for enhancing the overall productivity of
the organization. The program is designed in such a way that the participants are equipped with all the
knowledge and practical competencies required to implement it successfully in their organization.
By attending this workshop you’ll learn:
• Learn to develop 4 perspectives of a balanced scorecard
• Learn 5 major aspects of performance measurement
• Learn porter’s five forces analysis
• To understand the benefits of balanced scorecard as an integrated performance management
system
• To understand the key terms used in context of balanced scorecard like leading & lagging
indicators, cascading etc
• To develop key strategic and use strategy maps
• Learn the 6 success factors for balanced scorecard implementation

20. Certified Assessment Center Analyst- CACA
This highly interactive & engaging workshop is designed to Gain valuable insights into developing
an assessment center right from the scratch, learn the various assessment techniques & align
them with your organizational goals. You will learn the key skills required in observation &
assessment of candidates and running an assessment center successfully.
By attending this workshop you’ll learn:
• Learn what is an assessment center
• Learn how an assessment centre can be used for validated and reliable skill assessment
• Learn a series of assessment games and tools to conduct precise assessment
• Learn how to use specialized sociograms, evidence charts to make precise competency
decisions
• Understand BARS and how they can be used to assess competencies
• Understand How to design an assessment matrix

21. Certified Employment Law and Compliance Professional- CELP
The Certified Employment law and Compliance Professional will bring you right up to date
with all the essential aspects of current legislation and fully equip you to comply with the law and
avoid the costly consequences of an employment tribunal.
By attending this workshop you will learn:
• A clear understanding of Employment rights and responsibilities
• Confidence to deal with difficult situations within the law
• Provide an update on recent legislative changes
• Cover in detail all aspects of employment law relating to the employment relationship
• Enable to improve the ways to handle key decisions
• Different types of contracts of employment
• How to vary contracts of employment and implications of doing so
• Different forms of discrimination
• Equal pay within the workplace
• Family friendly rights- including working flexibility
• Termination of employment

22. Soft Skills
• i Communicate • i Assert
Unblocking spontaneity; pitfalls of Non-assertion and low self-worth - myths
superficial / learnt skills; clarity of written and notions; roadblocks to assertion; dance
and spoken expression; significance and of empathy and assertion, using assertion
use of non-verbal; conscious listening of to manage aggressive behavior; the process
the unsaid; intentional communication. of assertion; arriving at collaborative
solutions using assertion.
• i Engage
• i Persuade
Significance of engagement for
performance and retention; The ‘what’ and ‘why’ of needs and wants;
understanding and managing roadblocks enrolling others in my needs and wants;
to engagement ; using emotions for using vulnerability as a strength; being
engagement; sensing and responding; appropriate with power; using 5-I
from transacting to relating; engaging in expression as a tool for persuasion.
rich conversations.

23. Soft Skills
• i Influence • i Consult
Understanding influence as a Begin a working relationship, clarifying
manifestation of essential power; mutual expectations, building trust and
enhancing influence through self- commitment, Collect and interpret data,
disclosure; leveraging the contagion of present your recommendations & run a line
influence using body language; manager “feedback” meeting that leads to
influencing strategies and tactics. good decisions and commitment to action.
• i Serve
• i Account
Perceptions and stereo-types; what is Being
Accountability as a function of ownership Customer-centric; enablers and blocks to
and responsibility; locus of control and being naturally customer savvy; discovering
attribution; moving out of the blame perceptions and prejudices towards the
game; detecting and managing false customer; creating and sustaining win-win
agreement; assuming personal relationships using customer relationship
responsibility. values and drivers.
.

24. Soft Skills
• i Negotiate • i Organize
The right to negotiate, preparing to Understanding Time and its significance in
negotiate, process of negotiation, long workplace. Personal core values and
term Vs short term gains prioritization; Communicating to capitalize
on time; Identifying ‘Time Stealers’;
• i Present Delegating, Organizing One’s
workplace, Procrastination
Making effective presentations and
• i Solve
creating the desired outcome. Essentials
and ingredients of an effective and Identification of problems; Problem solving
successful presentation. Pitfalls to avoid; process, Tools and methods of problem
Engaging the audience and making solving; evaluating alternatives and
captivating closures decision making modes

25. Leadership Programs
Phase-1 --Personal Leadership
• The Power of Personal Intent and awareness of limiting blocks
• Discovery of Life Giving forces and Leadership Values (espoused)
• Personal Visioning and milestones to Vision
• Change Commitment Planning
Phase -2 -- Interpersonal Leadership
• Relationship values and insights
• Understanding inter-personal relationship needs
• Empathy and relationship management skills
• Assertion for win-win relationships
• Change Commitment Planning

26. Leadership Programs
Phase-3 –Team Leadership
• Understanding / influencing team dynamics
• Talent-centrism: talent-spotting and mapping
• Coaching for talent development & team performance
• Team Role Effectiveness & Synergy
• Understanding Team Leadership Styles
• Conflict and issue resolution
• Managing crisis / uncertainty
• Talent-synergy : collaboration
• Change Commitment Planning

27. Leadership Programs
Phase -4 Context / Organizational Leadership
• Co-creating shared purpose and vision
• Context Mentoring
– Employee alignment / enrolment
– Awakening of employee will
– Balancing bias for knowledge and bias for action
– Participative unlearning and learning
• Facilitation skills
– Facilitating self
– The Tao of Facilitation
– Result-oriented team facilitation – using moderation method
– Facilitating evolution for dealing with change

28. Contact
India office NEETU BANSAL
Vibrant Serve M: +91 9845546260
E: neetu@vibrantserve.com
# 768, 33rd Main, 14th Cross,
J P Nagar 1st Phase,
Bangalore - 560078
Karnataka, India
Phone : +91 80 22455606
Middle East Office RAVI KUMAR
M: +971 566920299
Vibrant Serve E: ravi@vibrantserve.com
SAIF Zone
Sharjah