What are we doing now? Julie, who heads the programme office for Scotland's Digital Future: Delivery of Public Services, will take delegates through the Government's stragegy for ensuring that public services can be delivered digitally, and that our people have access to the skills to benefit from digital.

1. Scotland’s Digital Future
Julie Kane
@digitalscots

2. Scotland’s Digital Future – A
Strategy for Scotland
Scotland to be a world – leading digital nation by 2020
2 Digital Ambition Targets
• That next generation broadband will be available to all by
2020, and significant progress will be made by 2015; and
• That the rate of broadband uptake by people in Scotland
should be at or above the UK average by 2013, and
should be highest among the UK nations by 2015.

3. 4 Connected Work Streams
Digital Connectivity
Digital Participation
Public Service Delivery
Scotland is well
positioned to
take full
advantage of all
the
opportunities of
the digital age.
Digital Economy

4. Scotland’s Digital Future:
Delivery of Public Services
• Strategy published September 2012
• Responds to:
– Scotland’s Digital Future: Strategy for
Scotland- March 2011
– McClelland Review of Public Sector ICT
Infrastructure –June 2011
– Christie Commission – June 2011
• Public Sector wide digital public services
ambitions underpinned by sectoral strategies

5. Principles
• Citizen focus
– User focus, common standards,
– Mygovscot
– Common approach to identity assurance
• Privacy and openness
– Data sharing, data linkage, open data
• Workforce
– Development of wider workforce and of ICT
professionals, sharing capacity and supporting leadership
• Collaboration and value for money
– High-Level Operating Framework, Scottish Wide Area
Network, Approach to procurement, Data centre
consolidation, Green ICT, Measurements and benefits

6. User Focus: Digital Participation
• Digital participation describes people's
ability to gain access to digital technology,
and understand how to use it creatively.
• Digital an enabling technology that has the
ability to be used in any setting and to
transform business models, lifestyle and
wellbeing.

7. User Focus: The numbers
• The majority of people in Scotland have
access to the internet (82%) and they tend
to make above average use of the internet
including accessing public services on
line. (Ofcom CMR 2013)
• It is a continuum stretching from basic
inclusion at one end to a confident, fully
enabled and digitally literate population at
the other.

8. User Focus: The Offliners
• The majority of those who do not access
the internet are those;
• On low incomes
• With long term disability or health problems
• Over 55
• In other words those most likely to be
significant users of public services

9. Approaches to Inclusion
Four barriers;
•
•
•
•
Lack of confidence
Lack of interest
Affordability
Physical Access
Can be countered through;
• Practical intervention
• Communication and persuasion

10. Practical interventions
• Affordability & Physical Access
– Extension of infrastructure
– Affordable technical solutions
– Workplace learning
– Increasing physical access in libraries,
community hubs etc. with suitable support

11. Communication and persuasion
• Targeted campaigns
• Trusted advocates e.g. volunteers, intergenerational learning, care
workers
• Real time demonstrations of the direct benefits of on line tools in
advice settings
Next 12 months:
•
•
•
•
Prototype a range of solutions that ;
Deliver sustainable business models
Demonstrate best practise in delivering support
Make effective use of resources and learn lessons from previous
initiatives
• Improve employability
• Increase skills levels

12. Mygovscot
Mygov will:
• give people in Scotland clearer access to
the public services available to them, no
matter which organisation provides
them.
• provide a platform for public sector
partners to redesign digital services
around the user based on collaborative
development and shared use of
standards and design principles
• Direct users to services and integrate
services that are designed or redesigned
for common delivery across Scotland
e.g. ePlanning
• For people, businesses and visitors, a
trusted online place to help manage the
day to day tasks associated with life and
work in Scotland.

13. Mygovscot
Services - the provision of information
to assist citizens engage with the
public sector,
Transactions – the exchange of
information, money, goods and
permission between citizens and the
public sector.
Potential cost savings clearly a driver
– published figures indicate that it
costs more than £8 for a face to face
transaction but just 15p for an online
transaction. UK Government
estimates the potential cost savings
from digital delivery is expected to be
£1.8 billion a year for UK central
government services alone.

14. Identity Assurance
and Authentication
Objective
A common approach to identity assurance across the public sector will provide easy
access to on-line services avoiding need for a user to have multiple sets of credentials
and allowing a “tell me once” approach to provision and updating of basic data
Context
• Supports the “digital first” ambitions in Scotland’s Digital Future: Delivery of Public
Services
Current position
• Short term working group set up and eHealth contributed to the discussion and
findings
• Report agreed and recommendations will be submitted to Ministers shortly. This will
be circulated for comment and will include recommendations on consultation.

15. Workforce Leadership
Three key programmes to ensure we can embed digital
in delivering our public services:
Digital Champions Development Programme
• “champion the digital agenda within their own
organisations and collectively act with real enthusiasm to
drive the innovative use of digital technology and tools to
meet our public services objectives across Scotland”
• Cohort 1 Oct 2013 / Cohort 2 March 2014
• Formal events, mentoring, case studies
• Developing current and future digital champions

16. Workforce Leadership
Scottish Government Digital Leaders
• Embed digital within policy and portfolio
development
• Share best practice and promote opportunities
to engage with stakeholders
Top Talent for Public Sector ICT Workforce
• Partnership programme with SOCITM and IBM
• Developing ICT Leaders of the future
• Mentoring and development opportunities

17. High Level Operating Framework
Background
• Commitment made within the strategy
Scotland’s Digital Future – Delivery of
Public Services
What is it?
• It is a BLUEPRINT for all parts of the
public sector in Scotland and includes
internal services, shared services and
public facing services
• public sector organisations to follow
when delivering their ICT solutions
• provides guidance on how to design,
develop and deliver future digital public
services
• Framework to recognise the People
issues as well as the technology;
specifically change management and
capability (staff and end users)

18. Measurement and Benefits
Are we meeting the needs of
citizens and businesses ?
This quadrant will focus on
measures that show that the
strategy is making a difference to
things that matter to the users of
public services
Are we enabling joinedup public services?
This quadrant will focus on
measures that show the
strategy is helping public sector
organisations work together and
share information to deliver
more user centric, outcome
focussed services.
Are we achieving financial
and carbon savings?
This quadrant will focus on
measures that show the strategy
is helping our ICT services and
the wider public services they
support, become more efficient in
financial and carbon terms
Are we developing the workforce
to deliver our ambitions?
This quadrant will focus on measures that
show our ICT and wider public sector
workforce have the skills, capacity and
support to deliver on the strategy

19. Summary
When we succeed the people of Scotland will:
• Find it easy to access digital services and be confident in doing so
because
– Services are well designed and useable
– There is a choice of channels to access them
– Assistance is available to those who need it
• Experience services which continually improve because providers
act of the feedback and performance analysis that digital
technologies allow where needs are complex, receive a response
that is coordinated and personalised through effective and
appropriate use of information and the supporting technology
• Be confident that services are resilient and that personal information
will be kept secure

20. get in touch @digitalscots
view the strategy
scotland.gov.uk/digitalpublicservices
find out more
youtube.com/scottishgovernment