This document provides an overview of project stakeholder management based on the PMBOK 5th Edition. It discusses identifying stakeholders, planning stakeholder engagement, managing stakeholder engagement, and controlling stakeholder engagement. The objectives are to identify stakeholders, engage them, manage them, and control them to positively impact the project. Stakeholders are defined as any person or organization actively involved in a project or whose interests may be affected by the project. Project stakeholder management involves processes to identify stakeholders, analyze their expectations, and develop strategies to engage them throughout the project life cycle.

1. Based on PMBOK 5th Edition
Presented by
Nelson Mandela Anyomi, DLitt. ,MSc. IS
PROJECT
STAKEHOLDER
MANAGEMENT

2. To ensure that participants acquire the skills to
(i) identify
(ii) engage
(iii) manage and
(iv) control the various people or organisations that are
actively involved in a project or whose interests may be
positively or negatively affected by the execution or
completion of the project (stakeholders).
COURSE OBJECTIVES
2

3. • Any person or organization that is actively involved in a
project or whose interests may be positively or
negatively affected by execution or completion of the
project.”
www.projectstakeholder.com
WHO ARE STAKEHOLDERS?
3

4. 4
Stakeholders
The
Project

5. • Includes the processes required to:
 Identify the people, groups, or organizations that could
impact or be impacted by the project.
 Analyze stakeholder expectations and their impact on
the project
 Develop appropriate management strategies for
effectively engaging stakeholders in project decision and
execution
WHAT IS PROJECT STAKEHOLDERS
MANAGEMENT?
5

6. Guide Stakeholder Management
Identify
Stakeholders
Plan
Stakeholder
Management
Manage
Stakeholder
Engagement
Control
Stakeholder
Engagement
Project Planning

7. PRESENTATION MIND MAP
Stakeholder Identification
Plan Stakeholder Engagement
Stakeholder Management
Stakeholder Control
Review What You’ve Learned!
Segment
One
Segment
Two
QUIZ
Segment
Three
Segment
Four
PRESENTATIONGUIDE:
7

8. STAKEHOLDER IDENTIFICATION
• Definition:
o “The process of identifying the people,
groups or organizations that could
impact or be impacted by a decision,
activity or outcome of the project; and
analyzing and documenting relevant
information regarding their interests,
involvement, interdependencies,
influence and potential impact on project
success.”1
1 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK®
Guide) – Fifth Edition; Page 390
8

9. INPUT
Project Charter, Procurement
Documents, Enterprise
Environmental Factors,
Organizational Process Assets
TOOLS & TECHNIQUES
Stakeholder Analysis, Expert Judgment,
Meetings & Interview
OUTPUT
Stakeholder Register,
STAKEHOLDER IDENTIFICATION PROCESS
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10. STAKEHOLDER INTEREST ASSESSMENT
OF IMPACT
STRATEGY
GOIL
(Project Sponsor)
Project overall
objective and
project earnings
High – can easily
influence the
project
Weekly
performance
report indicating
project status
National
Petroleum
Authority
(Regulatory body)
Project activities
and deliverables
High – can easily
influence project
Regular updates
of project
activities as it is
done within the
confines of NPA
regulations
STAKEHOLDERS ANALYSIS MATRIX
10

11. 11
Keep
Satisfied
Manage
Closely
Monitor
(Min.
Effort)
Keep
Informed
Stakeholders Analysis-Power/Interest Grid
Interest
Low High
Power
High
Low

12. 12
External
/Internal
Identification Information Assessment
Information
External Name Organiz
ational
Position
Location Role Contact
Informa
tion
Interest
/Expect
ations
Power
Internal
Stakeholders Register

13. Stakeholder Engagement PlanningSegment
Two
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14. Stakeholder Engagement Planning
• Definition:
o “The process of developing appropriate
management strategies to effectively
engage stakeholders throughout the
project lifecycle, based on the analysis of
their needs, interests and political impact
on project success.”2
2 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –
Fifth Edition; Page 398 14

15. Stakeholder Engagement Planning
• Introduction
 Define strategy for:
• Engaging with key project stakeholders based on their
specific needs or requirements
• Gathering support and leveraging positive political
stakeholder impacts
• Mitigating negative political stakeholder impacts
 Provide a clear, actionable plan to interact with project
stakeholders to support project interests
• Manage expectations
• Control competing interests and requests for change
• Establish effective communications
 An iterative process that requires constant analysis to
ensure appropriate stakeholders are engaged at
appropriate times
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16. Stakeholder Engagement Planning
INPUT
Project Mgt. plan, Stakeholder register,
Organisational environment/cultural
factors, Organisational process assets
TOOLS & TECHNIQUES
Meetings, Interviews, Subject Matter
Expertise, Analytical tools and techniques
OUTPUTS
Stakeholder Management Plan
Updated Communications Plan
PROCESS MAP
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17. Stakeholder ManagementSegment
Three
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18. Stakeholder Management
• Definition:
o “The process of communicating and
working with stakeholders to meet their
needs/expectations, address issues as
they occur and foster appropriate
stakeholder engagement in project
activities through the project lifecycle”3
3 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK®
Guide) – Fifth Edition; Page 403
18

19. Stakeholder Management
• Introduction
 Increase support and minimize resistance from stakeholders
• This is a key factor in project success or failure
 Engaging with stakeholders at appropriate project stages to
obtain or confirm commitment to the project’s success
 Managing stakeholder expectations through effective
communication and negotiation
 Addressing potential concerns that may become issues
 Anticipating future issues or risks
 Communicating the impact of key issues and the
corresponding resolution plans
 Ensuring that stakeholders clearly understand the project’s
goals, objectives and success criteria
• The ability of project stakeholders to influence project outcomes is
much higher at the beginning of the project, but do not dismiss or
underestimate their ability to influence (directly or indirectly) the
project’s outcome even in the later stages of the lifecycle.
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20. Stakeholder Management
• Stakeholder Management Process Map
o Inputs
• Stakeholder Management Plan
• Communications Plan
• Change Management Plan
• Change Log
• Organizational Process Assets
o Tools & Techniques
• Communication Methods and Strategies
• Interpersonal Skills
• Management Skills
• Leadership Skills
o Outputs
• Issue Log
o May be part of a Risks-Assumptions-Issues-Decisions (RAID) Log
• Change Requests
• Project Management Plan Updates
• Project Documentation Updates
• Organization Process Asset Updates
20

21. Stakeholder ControlSegment
Four
21

22. Stakeholder Control
• Definition:
o “The process of monitoring overall
project stakeholder relationships and
adjusting strategies and plans for
engaging stakeholders”4
4 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK®
Guide) – Fifth Edition; Page 408
22

23. Stakeholder Control
• Introduction
o Maintain or increase efficiency and
effectiveness of stakeholder
engagement
o Respond to changes and influences
(internal or external)
o Introduce any changes to the scope of
project in an organized and controlled
manner
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24. INPUT
Project Mgt. Plan, Issue Log, Work
Performance Data, Project Status,
Project Documentation
TOOLS & TECHNIQUES
Information Mgt. Systems, Project
Mgt. Systems, Subject Matter
Expertise, Meetings & Interviews
OUTPUT
Work Performance Information, Change
requests, Project Management Plan
Updates , Project Documentation Updates,
Organizational Process Asset Updates
Stakeholder Control
24

25. Project Stakeholder Management
• Final Thoughts…
o Project Stakeholder Management is about:
• Making sure you understand the people, groups or
organizations that could have an impact on, or be impacted
by, your project
• Understanding the unique needs and expectations of each
key stakeholder
• Planning for managing and controlling the engagement and
influence key stakeholders will have on your project’s
decision-making and execution processes
• Communicating effectively to key project stakeholders to
ensure they have what they need to participate in the project
• Leveraging stakeholders to assist in resolving conflicts,
securing resources and mitigating issues
• Steering the project through the confusing, and potentially
damaging minefield of internal organizational politics
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26. Review What You’ve Learned!QUIZ
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27. Project Stakeholder Management
27