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Minimizing Cost and Impact of Strong Password Policy at a Global Telecommunications Company
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Minimizing Cost and Impact of Strong Password Policy at a Global Telecommunications Company
1.
NetWrix Customer Case
Study Minimizing Cost and Impact of Strong Password Policy at a Global Telecommunications Company “NetWrix proved to be helpful in solving day to day IT needs and troubleshooting Active Directory” Customer: Telstra International Pallab Chakraborty, IT Engineer, Telstra International Web Site: www.telstrainternational.com Telstra International is a leading global supplier of managed Number of Users: 500 network services and international data, voice and satellite Industry: IT/Telecom services. It is a division of the leading Australia-based, tier 1 Solutions: telecommunications and media services company, Telstra Identity Management Corporation Limited and owns one of the most technologically advanced IP backbone networks in the world. Product: Account Lockout Examiner Challenge: Negative Impacts of Strong Password Policy Vendor: Resulting in Overloaded IT Help Desk NetWrix Corporation Phone: 888-638-9749 One of the major issues the IT department of Telstra International Web Site: www.netwrix.com had to face on a global level was frequent account lockouts in Active Directory. “We were having lots of issues with account Customer Profile: lockouts in different parts of the globe” said Pallab Chakraborty, Telstra International is a leading IT Engineer at Telstra International. global supplier of managed network services and international data, voice Account lockout is a feature of password security in Windows and satellite services. It is a division that disables a user account when a certain number of failed of the leading Australia-based, tier 1 telecommunications and media logons occur due to wrong passwords within a certain interval of services company, Telstra Corporation time. The purpose behind account lockout is to prevent attackers Ltd. from brute-force attempts to guess a user’s password--too many bad guess and a person is locked out. Strong password policies and account lockout thresholds exist for very good reasons and have been common practice for a number of years now as the first line of defense against hackers and thieves and are also required by many compliance regulations, especially in financial services industry. Copyright © NetWrix Corporation. All rights reserved.
2.
NetWrix Customer CaseCase
NetWrix Customer Study Study The major drawback of every implementation “A research was done on other products, of an account lockout policy is “false-positive” but found out NetWrix was good and a lot account lockouts happening because of of people have already benefitted from this forgotten, changed or expired passwords. As product worldwide.” commented Chakraborty. a result, like most other IT departments, the The client expressed overall satisfaction with help desk staff of Telstra International had to both implementation and support procedures: resolve numerous account lockout problems “Deployment was smooth, service was good each and every day taking time away from and on time”, said Chakraborty. “It was easy to business critical IT projects. “Initially we were install and simple to use.” getting frequent account lockouts in Active Directory. The reason is, users would log in to Proven Results: Controlled IT multiple machines and keep them locked and Infrastructure then when their AD password would expire, they would change the password, but the other Having deployed the Account Lockout desktops or laptops would still be locked with Examiner the IT team was impressed by their old passwords.” explained Chakraborty. its performance as the product was not “So this caused frequent account lockout only able to resolve the initial problem issues and it was impossible to find out what – i.e. finding the exact pc/laptop which machines users have logged in to and locked was locked out – but also excelled at with their old passwords”. fulfilling other tasks as it is capable of troubleshooting account lockouts Solution: Streamlined and Effective themselves, e.g. finding potential causes of Resolution of Account Lockouts that and quickly unlocking the accounts. “NetWrix Account Lockout Examiner When the situation with help desk tickets came to the rescue and after running the became critical the IT department at Telstra tool, we were able to find out from which carried out a product search in order to find machine, the account lockout was getting an appropriate resolution to constant account generated and it resolved a lot of other lockout issues. After reviewing the existing issues like that.” said Chakraborty. products present on the market, the team immediately decided in favor of NetWrix Thus with the help of Account Lockout Account Lockout Examiner, since it was clear Examiner the IT team at Telstra managed that ALE is one of the few quality products to meet one of the major objectives: reduce widely recognized among IT professionals the number of help desk calls and tickets: and praised by so many satisfied customers. “The product helped us quickly resolve Copyright © NetWrix Corporation. All rights reserved.
3.
NetWrix Customer Case
NetWrix Customer Case Study Study the lockout issues and reduce our account NetWrix top-quality change auditing lockout tickets” commented Chakraborty. solutions have won 30 awards and are used by thousands of organizations around the world. Moreover, the IT team was now able The impressive list of customers from various to quickly address other related issues industries includes many well-known brands, especially in Active Directory and such as IBM®, Boeing®, Mitsubishi®, increase the efficiency of handling routine Hyundai® and more. operations. “I would recommend NetWrix Account Lockout Examiner as the product is helpful in solving day to day IT needs and troubleshooting Active Directory” concluded Chakraborty, “We are happy to have found NetWrix, because I benefitted from the product and IT operation became smooth.” About NetWrix Corporation NetWrix Corporation is a highly specialized provider of solutions for IT infrastructure change auditing. Change auditing is the core competency of NetWrix and no other vendor focuses on this more extensively. With the broadest platform coverage available in the industry, innovative technology and strategic roadmap aiming to support different types of IT systems, devices and applications, NetWrix offers award-winning change auditing solutions at very competitive prices, matched with great customer service. Founded in 2006, NetWrix has evolved as #1 for Change Auditing as evidenced by thousands of satisfied customers worldwide. The company is headquartered in Paramus, NJ, and has regional offices in Los Angeles, Boston, Tampa and the UK. Copyright © NetWrix Corporation. All rights reserved.
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