Udi Keidar, VP Cloud Services at ClickSoftware, during the Amazon AWS Summit in Tel Aviv, shared with the audience great insights about ClickSoftware's usage of Amazon AWS services.
2. Agenda
About ClickSoftware
Customers
Why Amazon?
Architecture
AWS Part
Implementation
Challenges
What we like in Amazon as an IaaS vendor
Learn from our experience
Proprietary and Confidential
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3. Why Amazon?
Cost Effective
Need to know how to monitor and optimize cost!!!
IaaS as a great platform
Rapid Deployment
Advanced DRP Infrastructure and Real time backup
Easy Scale up and down
Any kind of Security Certifications
World Wide distribution of Data Centers
Unlimited capacity
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4. What Business Are We In?
Market
Service sector where the primary
resources are people and their time
Business Pain We Address
Workforce efficiency, productivity, and/or utilization too low
Customer service quality below desired level
How We Do It
Software products that automate and optimize decision making
Leveraging mobility technology to the maximum (hand-held devices, real-time
customer communication, GPS, real-time traffic updates)
Overview
Addressable Market Coverage
All service industry verticals
Any size of business - small to Fortune 500 companies
5. Delivering Value Across the World
Telecommunication Utility & Energy Computer & Office Capital
Equipment Equipment
Home Services Public
Customers &
Services
Partners
Cable & Satellite TV
6. Architecture
Windows
.Net
Java
Linux
MSSQL/Oracle
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7. Architecture - AWS Part
EC2
ELB (Elastic Load Balancer)
Security Group
Multiple AZ and Regions
RDS
Cloud Formation to address DRP needs
VPC (Virtual Private Cloud) + VPN
Reserved Instance
S3
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8. Architecture - Implementation
Infrastructure Deployment (IaaS)
Production, Staging, Training & DR
High Availability and Load balanced Architecture
Security to support ISO27001
Backups
Disaster Recovery Plan (DRP)
Monitoring
Scalability
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9. Challenges
Operating in a competitive environment:
On-Going reduction of operational cost as part of
CKSW competitive advantage
Provide a unique value to our customers
Minimal IT resources get the system up quickly
Keep high Security standards
User management
Customer Dashboard
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10. What we like in Amazon as an IaaS vendor
Robust IaaS platform
Very dynamic company that provides on going
innovation
Keeps us on our toes all the time
Elasticity of usage to address needs in peak/low
time
High industry standards
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11. Learn from our experience
Understand your business
Establish the infrastructure within Amazon and
outside to support you
Look around at the community in Israel
Think Operational and not just development
It is O.K to make mistakes and make changes all the
time, as mistakes does not cost a lot of money
Plan and review all the time
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12. Thank you
Udi Keidar – udi.keidar@clicksoftware.com
Igal Korach – igal.korach@clicksofware.com
Proprietary and Confidential
Notas del editor
We have the largest number of customers in the space in a variety of industries. Our telco and cable customers include T-COM, and Telstra and Rogers and Telus in Canada. The fastest growing target segment for our business is in the area of power and gas utilities. Our customer base includes almost all the main utilities on the west coast of North America, including PG&E, SCE and Sempra Gas. In Europe our utility customers include Eon and National Grid. In the office equipment segment, our major customers include Xerox, Unisys, HP and Ricoh. In addition, Best Buy uses our system to schedule its entire Geek Squad division.