This document provides an outline for creating and distributing customer newsletters as a form of word-of-mouth marketing. It recommends using readily available templates to create email or print newsletters that share articles, links and graphics about a company, its products or industry. The document notes that email newsletters have a low cost compared to print but both take time, and templates can save time. It also offers tips like keeping newsletters short, precise and including website links, as well as additional marketing considerations that NextBee's software platform can provide.