Know the role of the nurse in the hospital, in public relations and her relates with members of the health team and her client and family

3. HUMAN RELATIONS IN NURSING

4. PROFESSIONALS IN HEALTH TEAM Nursing team Physicians Physical therapist Pharmacist Lab technologist Nutritionist Occupational therapist Radiologist Dietician Immunologist Respiratory therapist Spiritual advisors Social workers

6. Relationship of nurse with the members of health team

15. Complaints by clients and community Situations Complaints Poor sanitation Noise pollution Overcrowding Delays at almost every step Chairs, benches, drinking water, toilets…. Lack of comforts About facilities & staff Oral information, sign posting, boards Lack of information & guidance Quality of linen, diet, equipment, facilities, cleanliness etc Poor quality care Lack of ‘human touch’ Indifferent care Unfriendly behaviour of staff

16. The ‘Human touch’..or ‘No touch’?

17. Types of the Relationship Therapeutic Focus on client needs Experiences, Feelings, ideas Goal oriented Intimate Emotional commitment May be sexual/ emotional Intimacy Social Friendship Companion Use small talk superficial

26. Phases of the Nurse-Client Relationship

31. Communicating with the client is important! We’re moving you from intensive care to intensive billing

38. Therapeutic communications ?

50. ThanQ