600.03 notification to pet owner

1. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
Number: 600.03
SUBJECT: Notification to Pet Owner Page: 1
Date: 11/30/00
Approved: Jennifer Phillips, Director Revised: 04/13/05
I. PURPOSE
To establish a procedure for verification of owner information and notification of their animal’s
impoundment at the Orange County Animal Care Center.
II. POLICY
Animals impounded at ACS that have identification tags, license, or microchip information are
identified as owned. Per Orange County Codified Ordinance, Title 4, Article 7, 4-1-108, Redemption of
Animals from Orange County Animal Shelter, an owner must be notified within twelve (12) working
hours as to the location of their pet. The owner is notified by mail and by telephone.
III. SCOPE
This procedure is applicable to all Kennel Services Personnel who are responsible for notifying pet
owners of their animal’s impoundment at the Orange County Animal Care Center.
IV. FORMS
Regular Mailer (Mailer)
Quarantine Mailer (Qmailer)
Confiscate Mailer (Cmailer)
Impounded Dead Mailer (Dmailer)
V. REFERENCES
Animal Care Services Policy & Procedure - 600.14 Retention Periods
VI. PROCEDURE
A. Verification of Owner Information.
1. Animals wearing Orange County License Tags:
a. The animal description on the Kennel Window must match the licensing
information.
b. If the information does not match, verify the tag number on the Kennel
Window Memo to the tag the animal is wearing.
c. Note on the Animal ID Memo the following:
1) Date memo was created
2) That the animal description does not match the licensing information

2. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
Number: 600.03
SUBJECT: Notification to Pet Owner Page: 2
Date: 11/30/00
Approved: Jennifer Phillips, Director Revised: 04/13/05
3) Enter the owner information which includes their name, address and
phone number
4) Initials of the staff member who verified the information
d. Update the Animal ID Memo with memo type of “Possible Owner”
2. Animal ID Memo with Address Only:
a. Using the Tag/Link Window, check for owner information based on the
address.
b. If no information is found, check the Haines Cross Directory, located across
from Dispatcher’s office in the hallway cabinet.
c. Note on the Animal ID Memo the following:
1) Date memo was created
2) Owner information which includes their name, address and phone
number
3) Initials of the person who located the owner information.
d. Update the Animal ID Memo with memo type of “Possible Owner”
3. Owner I.D. Tag with Telephone Number:
a. Using the Tag/Link Window or Haines Cross Directory, look up the telephone
number to obtain the owner information.
b. Update the Animal ID Memo with the following:
1) Date memo was created
2) Owner information, which includes their name, address and phone
number.
3) Verify that the memo type is “Possible Owner”
4) Initials of the staff member who entered the information.
4. Microchip:
a. Determine what kind of microchip, i.e. AVID, Home Again, etc.
b. Using the Tag/link Window, type in the microchip number in the tag number
field and find the record.
c. If the record does not exist, contact the applicable microchip manufacturer
database service for owner information.
d. Obtain owner information
e. Update the Animal ID Memo with the following:
1) Date memo was created
2) Owner information, which includes their name, address and phone
number.
3) Verify that the memo type is “Possible Owner”

3. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
Number: 600.03
SUBJECT: Notification to Pet Owner Page: 3
Date: 11/30/00
Approved: Jennifer Phillips, Director Revised: 04/13/05
4) Initials of the staff member who entered the information.
5. Out of Jurisdiction License:
a. Contact the applicable agency or veterinarian by telephone, and obtain the
owner and animal information, including rabies expiration date, name of animal
and gender.
b. If the applicable agency or veterinarian is not available to obtain the owner and
animal information, update the Animal ID Memo with the following:
1) Date memo was created.
2) Name of the agency or veterinarian being contacted.
3) How the agency or veterinarian is being contacted.
4) If message was left, type “left message on machine”.
5) Initials of the person who contacted the applicable agency or
veterinarian.
c. Update the Animal ID Memo with the following:
1) Date memo was created
2) Owner information, which includes their name, address and phone
number
3) Source of information, i.e. name of person and the applicable agency or
veterinary office
4) Description of the animal
5) Verify that the memo type is “Possible Owner”
6) Initials of the staff member who entered the information.
d. Pop-up the Animal ID and update the information on the impounded animal.
B. NOTIFICATION TO OWNER.
1. Notification by Telephone:
a. Each morning, after all records have been entered into Chameleon Kennel
Window, all owners must be notified by telephone of their animal’s
impoundment at the Orange County Animal Shelter.
b. Calls must continue to be made daily until contact is made with the legal owner
or custodian of the animal, or the animal has been held the legally required
number of days (see Animal Care Services Policy & Procedure 600.14.).
c. Prior to calling the owners, ran and print the Owned Animal List report.
d. Verify the due out date in the Kennel Window (last day to redeem).
e. Update the Kennel Window with the following:

4. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
Number: 600.03
SUBJECT: Notification to Pet Owner Page: 4
Date: 11/30/00
Approved: Jennifer Phillips, Director Revised: 04/13/05
1) Type Y under the Hold field then press F8 to update the window
2) Once a Hold icon appears, click on the icon and a memo screen pops-
up.
3) Make sure that the Memo ID is the same as the Animal ID.
4) Memo type must be “O Notified” if ownership is verified or “Poss
Owner” if the owner has not been notified personally.
5) Memo text should be typed as follows:
a) Date notified.
b) Time notified.
c) How was owner notified.
(1) MM – message machine.
(2) LM – left message with other than owner.
(3) NA – no answer.
d) Last Day of redemption.
e) Schedule of fees.
f) Initials of person notifying.
g) If it is a quarantine impound, type in quarantine release date
and last day to redeem.
6) Store or Update the Animal ID Memo.
f. In the Kennel Window screen, change the due out date to the available date
(refer to Animal Care Services Policy & Procedure 600.14).
2. Notification by Mail:
a. Each morning, after all records have been entered into Chameleon Kennel
Window and the due date verified, the clerical staff will print the following
Chameleon generated report from the Kennel Window record:
1) Regular Mailer for stray owned animals.
2) Cmailer for police hold, special attentions, deceased owners, Ops Hold.
3) Qmailer for quarantine owned animals.
4) Dmailer for impounded dead owned animals.
b. For the kennel records with a “Poss Owner” memo type, depending on the type
of owner notification mailer used, clerical staff will follow each computer
prompt to generate a mailer.
c. Update the Kennel Window with the following:

5. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
Number: 600.03
SUBJECT: Notification to Pet Owner Page: 5
Date: 11/30/00
Approved: Jennifer Phillips, Director Revised: 04/13/05
1) Type Y under the Hold field then press F8 to update the window
2) Once a Hold icon appears, click on the icon and a memo screen pops-
up.
3) Make sure that the Memo ID is the same as the Animal ID.
4) Memo type must be “O Notified” if ownership is verified or “Poss
Owner” if the owner has not been notified personally.
5) Memo text should be typed as follows:
a) Date notified.
b) Time notified.
c) How was owner notified. .
d) What type of mailer was printed.
e) The fee schedule attachment.
f) Last Day of redemption.
g) Initials of person notifying.
h) If it is a quarantine impound, type in quarantine release date
and last day to redeem.
d. Store or Update the Animal ID memo
e. In the Kennel Window screen, change the due out date to the available date
(refer to Animal Care Services Policy & Procedure 600.14).

6. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
JULIETTE A. POULSON, RN, MN
DIRECTOR
MIKE SPURGEON
DEPUTY AGENCY DIRECTOR
REGULATORY HEALTH SERVICES
JULIE ANN RYAN JOHNSON, DVM
DIRECTOR
ANIMAL CARE SERVICES
MAILING ADDRESS:
561 THE CITY DRIVE SOUTH
ORANGE, CA 92868
TELEPHONE: (714) 935-6848
FAX: (714) 935-6373
January 12, 2004
PET OWNER
Dear PET OWNER:
A has been confined at the Animal Care Center. Information in our possession indicates that this may be your
property. You must contact the Animal Care Center in order to redeem your animal on or before 5:00 PM on .
Proof of rabies vaccination must be shown. This animal is in cage . Failure to redeem your animal will not
release you from the fees due and payable to the Orange County Animal Care Center.
Animal Care Center Hours:
10:00 A.M. TO 5:00 P.M. MONDAY through SUNDAY
WEDNESDAY 10:00 A.M. TO 7:00 P.M.
CLOSED HOLIDAYS.
ANIMAL DESCRIPTION:
IMPOUND INFORMATION:
IMPOUND DATE:
IMPOUND TIME:
IMPOUND NUMBER:
Sincerely,
Orange County Animal Care Center
Please bring a copy of all vaccinations:
Rabies, DHLPP and Bordetella.
IF YOUR PET IS IMPOUNDED AND NOT
ALTERED, YOU WILL BE ASSESSED A
STATE MANDATED FINE. TO AVOID
ADDITIONAL FINES, PLEASE BRING
THE SPAY/NEUTER CERTIFICATE.
Regular Mailer
D:PersonalIrenerptNOTIFYOR (P&P Notification).rpt

7. COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
JULIETTE A. POULSON, RN, MN
DIRECTOR
MIKE SPURGEON
DEPUTY AGENCY DIRECTOR
REGULATORY HEALTH SERVICES
JULIE ANN RYAN JOHNSON, DVM
DIRECTOR
ANIMAL CARE SERVICES
MAILING ADDRESS:
561 THE CITY DRIVE SOUTH
ORANGE, CA 92868
TELEPHONE: (714) 935-6848
FAX: (714) 935-6373
January 12, 2004
PET OWNER
ANIMAL DESCRIPTION:
IMPOUND INFORMATION:
IMPOUND DATE:
IMPOUND TIME:
IMPOUND NUMBER:
Sincerely,
Please bring a copy of all vaccinations:
Rabies, DHLPP and Bordetella.
IF YOUR PET IS IMPOUNDED AND NOT
ALTERED, YOU WILL BE ASSESSED A
STATE MANDATED FINE. TO AVOID
ADDITIONAL FINES, PLEASE BRING THE
SPAY/NEUTER CERTIFICATE.
A at the animal Care Center, housed in kennel , may be your property. This will be quarantined until - PLEASE
CONTACT SHELTER FOR QUARANTINE END DATE - and may be redeemed thereafter. If not Redeemed by
5:00 P.M. on , this animal will become the property of Orange County Animal Care Center. Proof of rabies
vaccination must be shown. Failure to redeem your animal will not release you from mandated fees due.
Animal Care Center Hours:
10:00 A.M. TO 5:00 P.M. MONDAY through SUNDAY
WEDNESDAY 10:00 A.M. TO 7:00 P.M
CLOSED HOLIDAYS
Orange County Animal Care Center
Dear: PET OWNER
Quarantine Mailer
D:PersonalIrenerptNOTIFYQR (P&P Notification).RPT

8. January 12, 2004
COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
JULIETTE A. POULSON, RN, MN
DIRECTOR
MIKE SPURGEON
DEPUTY AGENCY DIRECTOR
REGULATORY HEALTH SERVICES
JULIE ANN RYAN JOHNSON, DVM
DIRECTOR
ANIMAL CARE SERVICES
MAILING ADDRESS:
561 THE CITY DRIVE SOUTH
ORANGE, CA 92868
TELEPHONE: (714) 935-6848
FAX: (714) 935-6373
Pet Owner
IMPOUND INFORMATION:
IMPOUND DATE:
IMPOUND TIME:
IMPOUND NUMBER:
We are sorry to inform you that a has been impounded dead within the area of Orange County near the
cross streets of in the city of . For more information please contact the Animal Care Center at (714)
935-6943.
Animal Care Center Hours:
10:00A.M. TO 5:00P.M. MONDAY through SUNDAY
WEDNESDAY 10:00A.M. TO 7:00P.M.
CLOSED HOLIDAYS.
ANIMAL DESCRIPTION:
Sincerely,
Orange County Animal Care Center
Dear: Pet Owner
Dead Animal Mailer
D:PersonalIrenerptNOTIFYDR (P&P Notification).RPT

9. JULIETTE A. POULSON, RN, MN
DIRECTOR
MIKE SPURGEON
DEPUTY AGENCY DIRECTOR
REGULATORY HEALTH SERVICES
JULIE ANN RYAN JOHNSON, DVM
DIRECTOR
ANIMAL CARE SERVICES
MAILING ADDRESS:
561 THE CITY DRIVE SOUTH
ORANGE, CA 92868
TELEPHONE: (714) 935-6848
FAX: (714) 935-6373
January 12, 2004
COUNTY OF ORANGE
HEALTH CARE AGENCY
REGULATORY HEALTH SERVICES
ANIMAL CARE SERVICES
A has been confined at the animal care center and information in our possession indicates that this animal
may be your property. The length of time that your animal will be held has not been determined. Penalties and
fees are in part determined by your animals length of stay at the animal care center. You must contact the
animal care center at (714) 935-6943 in order to redeem your animal and proof of rabies vaccination must be
shown. This animal is in cage . Failure to redeem your animal will not release you from the fees due and
payable to the Orange County Animal Care Center.
Animal Care Center Hours:
10:00 A.M. TO 5:00 P.M. MONDAY through SUNDAY
WEDNESDAY 10:00 A.M. TO 7:00 P.M.
CLOSED HOLIDAYS
PET OWNER
ANIMAL DESCRIPTION:
IMPOUND INFORMATION:
IMPOUND DATE:
IMPOUND TIME:
IMPOUND NUMBER:
Sincerely,
Orange County Animal Care Center
Please bring a copy of all vaccinations:
Rabies, DHLPP and Bordetella.
IF YOUR PET IS IMPOUNDED AND NOT
ALTERED, YOU WILL BE ASSESSED A
STATE MANDATED FINE. TO AVOID
ADDITIONAL FINES, PLEASE BRING THE
SPAY/NEUTER CERTIFICATE.
Dear PET OWNER,
Confiscate Mailer
D:PersonalIrenerptNOTIFYCR (P&P Notification).RPT