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The Power of Like and Other Social Sharing Tools
             Debra Askanase

          Use Twitter Hashtag #npweb


            Special Thanks To Our Sponsors
Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it.




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Today’s Speaker




                       Debra Askanase
                             FirstGiving




              Hosting: Sam Frank, Synthesis Partnership
    Assisting with chat questions: April Hunt, Nonprofit Webinars
Today’s webinar
 Facebook Social Plugins
    The Power of Like
 News Feed Optimization
       Social Sharing Tools
         AddThis
     Sharing Toolbars
   Disqus commenting
         Wrap-up
What is the Facebook Open Graph?
You like things, are friends with
others, express interest on
Facebook


Facebook knows it when
you connect with a site
using Facebook


Now the site knows it as
well and can personalize
the site experience and
information shown
                                    http://www.flickr.com/photos/marc_smith/3971813137/
Why should I care about social plugins?
                        Happiness experience




*site users see information about their friends, and share information with Facebook
friends without ever leaving your site!
                                                  http://www.flickr.com/photos/7961121@N04/4883897002/
Social plugins: Like button
*Especially good for Liking separate content on the website




                        http://www.firstgiving.com/fundraiser/Zoe/sapling-foundation
Social plugins: Like Box
           = social proof
*Great option for Liking the entire site




                                           http://www.peta.org/
Social plugins: Activity Feed

*Great for sites with regularly refreshed content, site activity




                                                                   www.firstgiving.com
Social plugins – Recommendations Feed

     *Good for sites with regularly refreshed content+site activity+ Facebook fans




Test it: http://developers.facebook.com/docs/reference/plugins/recommendations/
Social plugins – Comments Box

*Essentially a low-end comments feature for any website
Social plugins – Live Stream (events)
*Perfect for streaming live events and encouraging conversation on/off site
Social plugins – Live Stream (events)
Social plugins – Live Stream (events)
Social plugins – Login button
*Use to gain knowledge about your site users




                                               http://www.ujc.org.za/
Social plugins – Login with Facepile
*Use to show social proof to visitors before they decide to use the Login
Desert Island Facebook Plugins

Facebook Like button


Facebook Login

Facebook Recommendations                    or

Facebook Activity Stream


      http://www.flickr.com/photos/49503002894@N01/4581466161/
Clicking the Like button creates a loyalty
                  marker




  This creates a new fan page in your Page admin area
…and creates a “hidden” fan page
The Power of Like: EdgeRank (NFO)

…and Likes grow in power depending on NFO score




                      http://www.liveworld.com/socialvoice/2010/12/08/edgerank-nfo-
                      facebook-marketing-2011/
The Power of Like: EdgeRank NFO weight

 Lightweight– Likes have little notice in the news stream

 Middleweight- Likes that are “upgraded” to a comment
 have more weight

 Heavyweight- The more interactions with the news
 stream item (tags, comments, likes, shares) the higher it
 will show in search and on the user’s Pages

 ** same principle at work with Facebook updates on your Page
http://www.likeable.com/2010/09/get-engaged-to-facebook-using-their-news-feed/
EdgeRank takeaways
1. Ask users to Like your content – offer opportunities




2. Find ways to get users to return – the more often they
like, comment, share your content, the higher it will
show in their news feeds


3. Always offer fresh content – higher EdgeRank weight
The Return on Like

“Facebook is becoming the loyalty card
of the Internet, just like your key chain.”
 - Tom Wentworth, VP of marketing for
                  Ektron




        http://www.revenews.com/barrysilverstein/the-real-power-of-%E2%80%9Clike%E2%80%9D/
The Return on Like
ABC.com:
190% increase in traffic

Gawker.com:
200% increase in traffic

NHL.com: number of pages/user
up 92%
time on site up 85%


http://mashable.com/2010/09/29/facebook-like-stats/

                                        http://www.flickr.com/photos/35409814@N00/2704229574/
The potential of Like: Personalization
Case Study: JustGiving Nov. 17 – Dec. 4
5,986 Liked pages
  16,278 people visit JG fundraising pages as a result




                    933
                  donations



      6% of all visitors from Liked pages
                    donate!   http://www.flickr.com/photos/33103273@N00/5181212267/
                   http://blog.justgiving.com/charities/what-value-a-like-on-average-5-apparently/
Social sharing




    http://www.flickr.com/photos/36113507@N00/177926979/
Why should you care about social
             sharing?
1. You get valuable information about your site
   visitors and users

2. Your content is spread by people who care

3. Unique visitors return as a result of a share

4. The initial share will result in a ROI – but you have
   to determine the ROI
Social share: AddThis is most popular
AddThis analytics
AddThis analytics
AddThis analytics
AddThis analytics
Case Study: FirstGiving Nov. 8 – Dec. 5
11,233 shares from FG to Facebook via Gigya
55,335 visitors returned as a result of a share
          = 5:1 ration share to returning visitor!

3,416 returning visitors made a donation
295 people created fundraising pages

                                          Value of a share to
                                          Facebook?
                                          $10.87

                                          *Value of a site visitor overall? $4.07

                   http://www.flickr.com/photos/pixelcore/1929817712/sizes/m/in/photostream/
Social Toolbars option
Why should you care about toolbars?


  1. Highly customizable toolbar

  2. Generally lowers bounce rate

  3. Increases sharing

  4. Especially good for social bookmarking (to
     StumbleUpon, Delicious, Reddit, Digg)

  5. Good analytics = site feedback
Toolbars offer stickiness




         http://www.thewadi.com/wibiya-cool-bar/
Some have great analytics: Wibiya
Commenting widget: Disqus (“discuss”)




Includes personal profiles, following others, anti-spam, can create a community
Disqus: turn any website into a blog
Wrap-Up
Use Facebook
Plugins          Understand the
                Power of Like
                and Facebook
                Login
                                       Amplify content!
                                      Integrate sharing
                                      widgets for viral
                                      traffic



                http://www.flickr.com/photos/sharynmorrow/4684772187/
Debra Askanase,
Community Engagement Director
debra@firstgiving.com
Blog: www.communityorganizer20.com
Twitter: @askdebra
skype: daskanase
Find the listings for our current season of webinars
                     and register at

            NonprofitWebinars.com

                     Chris Dumas
              Chris@NonprofitWebinars.com
                     707-812-1234



             Special Thanks To Our Sponsors

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The Power of Like and Other Social Sharing Tools

  • 1. The Power of Like and Other Social Sharing Tools Debra Askanase Use Twitter Hashtag #npweb Special Thanks To Our Sponsors
  • 2. Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it. A Proud Sponsor of NonprofitWebinars.com
  • 3. Today’s Speaker Debra Askanase FirstGiving Hosting: Sam Frank, Synthesis Partnership Assisting with chat questions: April Hunt, Nonprofit Webinars
  • 4. Today’s webinar Facebook Social Plugins The Power of Like News Feed Optimization Social Sharing Tools AddThis Sharing Toolbars Disqus commenting Wrap-up
  • 5. What is the Facebook Open Graph? You like things, are friends with others, express interest on Facebook Facebook knows it when you connect with a site using Facebook Now the site knows it as well and can personalize the site experience and information shown http://www.flickr.com/photos/marc_smith/3971813137/
  • 6. Why should I care about social plugins? Happiness experience *site users see information about their friends, and share information with Facebook friends without ever leaving your site! http://www.flickr.com/photos/7961121@N04/4883897002/
  • 7. Social plugins: Like button *Especially good for Liking separate content on the website http://www.firstgiving.com/fundraiser/Zoe/sapling-foundation
  • 8. Social plugins: Like Box = social proof *Great option for Liking the entire site http://www.peta.org/
  • 9. Social plugins: Activity Feed *Great for sites with regularly refreshed content, site activity www.firstgiving.com
  • 10. Social plugins – Recommendations Feed *Good for sites with regularly refreshed content+site activity+ Facebook fans Test it: http://developers.facebook.com/docs/reference/plugins/recommendations/
  • 11. Social plugins – Comments Box *Essentially a low-end comments feature for any website
  • 12. Social plugins – Live Stream (events) *Perfect for streaming live events and encouraging conversation on/off site
  • 13. Social plugins – Live Stream (events)
  • 14. Social plugins – Live Stream (events)
  • 15. Social plugins – Login button *Use to gain knowledge about your site users http://www.ujc.org.za/
  • 16. Social plugins – Login with Facepile *Use to show social proof to visitors before they decide to use the Login
  • 17. Desert Island Facebook Plugins Facebook Like button Facebook Login Facebook Recommendations or Facebook Activity Stream http://www.flickr.com/photos/49503002894@N01/4581466161/
  • 18. Clicking the Like button creates a loyalty marker This creates a new fan page in your Page admin area
  • 19. …and creates a “hidden” fan page
  • 20. The Power of Like: EdgeRank (NFO) …and Likes grow in power depending on NFO score http://www.liveworld.com/socialvoice/2010/12/08/edgerank-nfo- facebook-marketing-2011/
  • 21. The Power of Like: EdgeRank NFO weight Lightweight– Likes have little notice in the news stream Middleweight- Likes that are “upgraded” to a comment have more weight Heavyweight- The more interactions with the news stream item (tags, comments, likes, shares) the higher it will show in search and on the user’s Pages ** same principle at work with Facebook updates on your Page
  • 23. EdgeRank takeaways 1. Ask users to Like your content – offer opportunities 2. Find ways to get users to return – the more often they like, comment, share your content, the higher it will show in their news feeds 3. Always offer fresh content – higher EdgeRank weight
  • 24. The Return on Like “Facebook is becoming the loyalty card of the Internet, just like your key chain.” - Tom Wentworth, VP of marketing for Ektron http://www.revenews.com/barrysilverstein/the-real-power-of-%E2%80%9Clike%E2%80%9D/
  • 25. The Return on Like ABC.com: 190% increase in traffic Gawker.com: 200% increase in traffic NHL.com: number of pages/user up 92% time on site up 85% http://mashable.com/2010/09/29/facebook-like-stats/ http://www.flickr.com/photos/35409814@N00/2704229574/
  • 26. The potential of Like: Personalization
  • 27. Case Study: JustGiving Nov. 17 – Dec. 4 5,986 Liked pages 16,278 people visit JG fundraising pages as a result 933 donations 6% of all visitors from Liked pages donate! http://www.flickr.com/photos/33103273@N00/5181212267/ http://blog.justgiving.com/charities/what-value-a-like-on-average-5-apparently/
  • 28. Social sharing http://www.flickr.com/photos/36113507@N00/177926979/
  • 29. Why should you care about social sharing? 1. You get valuable information about your site visitors and users 2. Your content is spread by people who care 3. Unique visitors return as a result of a share 4. The initial share will result in a ROI – but you have to determine the ROI
  • 30.
  • 31.
  • 32. Social share: AddThis is most popular
  • 37. Case Study: FirstGiving Nov. 8 – Dec. 5 11,233 shares from FG to Facebook via Gigya 55,335 visitors returned as a result of a share = 5:1 ration share to returning visitor! 3,416 returning visitors made a donation 295 people created fundraising pages Value of a share to Facebook? $10.87 *Value of a site visitor overall? $4.07 http://www.flickr.com/photos/pixelcore/1929817712/sizes/m/in/photostream/
  • 39. Why should you care about toolbars? 1. Highly customizable toolbar 2. Generally lowers bounce rate 3. Increases sharing 4. Especially good for social bookmarking (to StumbleUpon, Delicious, Reddit, Digg) 5. Good analytics = site feedback
  • 40. Toolbars offer stickiness http://www.thewadi.com/wibiya-cool-bar/
  • 41. Some have great analytics: Wibiya
  • 42. Commenting widget: Disqus (“discuss”) Includes personal profiles, following others, anti-spam, can create a community
  • 43.
  • 44. Disqus: turn any website into a blog
  • 45. Wrap-Up Use Facebook Plugins Understand the Power of Like and Facebook Login Amplify content! Integrate sharing widgets for viral traffic http://www.flickr.com/photos/sharynmorrow/4684772187/
  • 46. Debra Askanase, Community Engagement Director debra@firstgiving.com Blog: www.communityorganizer20.com Twitter: @askdebra skype: daskanase
  • 47. Find the listings for our current season of webinars and register at NonprofitWebinars.com Chris Dumas Chris@NonprofitWebinars.com 707-812-1234 Special Thanks To Our Sponsors