2. Delivering Managed Services to Enterprises

3. What is Managed Services?
Managed services is the practice of transferring
day-to-day related management responsibility as a
strategic method for improved effective and efficient
operations.
Why ZSL’s Managed Services?
Managed services are rapidly replacing
traditional information technology (IT) management
tools and mega-outsourcing arrangements because they
provide a more cost-effective method of managing and
protecting enterprise networks, systems and applications.

4. Why ZSL’s Managed Contd ...
Services?
Tailor your solution to your organization’s needs
Flexible Outsourcing for Sustained Growth
Realize Measurable Value in Your Processes and
Systems
ZSL’s Managed Services Solutions can
help you in
•Lower operational costs and improve productivity
— Take advantage of economies of scale, with reduced lock-
in.
•Reduce risk — You can discover how to quickly and
effectively react to IT labor shortages, increased application
complexity and the rapid rate of business change.
•Maintain control of your destiny — Even while you
have us helping you manage a piece of your business.

5. Why Managed Services?
Do you want your IT internal staff to focus on core
competencies rather than juggling with IT challenges?
Do you want to maintain control of Business-Critical
Systems?
Are you increasingly reactive rather than proactive when it
comes to management of your IT infrastructure?
If you have said “YES” to all of the above
questions then its time you think about
Managed Services.

6. ZSL’s Managed Services
ZSL’s Managed Services comprises a comprehensive, integrated suite
of services to manage a client’s distributed computing environment
as a single entity—all with single point-of accountability.
Integrated service elements include:
Desktop Management Solutions
Managed Server Solutions
Network Management Solutions
Managed Security Solutions

7. Desktop Management Suite
Desktop management is a comprehensive approach to managing all
the computers within an organization.
"New technology gives small businesses real protection capabilities
that can substantially mitigate the risk of disasters, accelerate
recovery when they strike, and equip us to work more efficiently
when they don't. Effective use of these technologies can enable
productivity gains previously imaginable only by Fortune-500
corporations."

8. Desktop Management Suite Includes
Asset Inventory Management
Desktop Data Protection
Desktop Security
Desktop Support
Deep Scan
Patch Management
Self Help
Help desk

9. Asset Inventory
Asset Inventory is an application designed to track the assets of
businesses. When you need a precise picture of your company’s
IT assets, there’s no room for error.
ZSL’s Asset Inventory Services range from ability to track
Windows and Macintosh Computers hardware, software and
security information, non-discoverable fixed assets, Active
Directory/LDAP, ability to categorize software, track warranty,
leasing, and licensing information.

10. Desktop Data Protection
ZSL’s Desktop Data Protection is
designed to automatically backup your
valuable business data, to store it in a
password-protected data center away
from your physical location with
enhanced security features and to
enable end-users to retrieve their
stored data any time they need it.
This helps you to focus on your business without worrying about what
will happen to your critical data when power outages, system crashes,
viruses, or other threats become real and impact your environment.

11. Desktop Security
ZSL’s desktop security provides protection against antivirus,
firewall, spyware, worm, and Trojan horse protection.
Firewall Feature helps in detecting and terminating unwanted
external applications such as spyware and adware. It also blocks
unauthorized access into your network and sensitive data. This
provides a tremendous security to your environment and data.

12. Desktop Support
Desktop support is automating various computer-related support tasks in an
organization. Troubleshooting, software installation, software patches, etc.,
can all be done via the network - reducing the turnaround time for IT
support, simplifying and improving management of computers in the
organization.
ZSL’s Desktop Support acts as the primary point of contact for computer
related problems - providing diagnostic, remedial, and referral services as
appropriate.
ZSL’s Desktop Support comprises of
Deep Scan
Patch Management
Help desk

13. Deep Scan
Scanning for overall PC health and
vulnerability
Deep Scan includes scanning of Windows Registry, at running
processes, and inside of no executable files, archive files, and files
of all sizes. So-called "smart" scans ignore archives, extremely
large files, and sometimes no executables.

14. Patch Management Suite
Patch management is the process of
controlling the deployment and
maintenance of interim software releases
into production environments. It helps you
to maintain operational efficiency and
effectiveness, overcome security
vulnerabilities, and maintain the stability of
your production environment.
Our integrated patch management suite includes
patch management, software delivery, and
automated asset inventory (professional). ZSL
verifies Microsoft patch information and maintains a
knowledgebase.

15. Help Desk Suite
It is a support system designed to assist end users
with technical and functional questions and
problems.
ZSL’s managed services team provides you with a single point of
contact, 24 hours a day, seven days a week, where you can obtain IT
support by telephone or Internet.
Our service desk tool enables us to log, monitor and report IT activities
into a detailed database, allowing the service desk team to conduct
comprehensive reporting on IT support activities.

16. Desktop Management
Despite its name, desktop management includes overseeing laptops
and other computing devices as well as desktop computers.
In recent years, security-related tasks have become an increasingly
large part of desktop management.
As a result, an increasingly large proportion of administrative
resources have been devoted to security-related tasks
Patch management,
Fighting viruses and spyware,
Controlling greynet applications
(programs installed without corporate
approval, such as instant messaging, file
sharing programs, and RSS readers).

17. Desktop Management
Interface
Desktop Management Interface (DMI) is an industry framework for
managing and keeping track of hardware and software components
in a system of personal computers from a central location.
DMI was created by the Desktop Management Task Force (DMTF) to
automate system management and is particularly beneficial in a
network computing environment where dozens or more computers
are managed.

18. Managed Server Hosting offers greater efficiencies, reliability, and
range of services than hosting in-house or using collocation. Selecting
the right host should be a matter of determined strategic choice, not
expedience.
Questions To Ask
• How stable is your Managed Service Provider (MSP)? Will they
be around tomorrow?
• Everyone claims to have good customer service; how can you
really prove it?
• How much is this going to cost? Can I do more with less?
• What services are included in the base price? What costs extra?
• Who will fix things when they go wrong?

19. Find a provider that will excel at meeting all
your needs. Here are more questions what you
should ask.
• How quickly can you get my server configuration
built and running?
• How reliable are the network and facility? How good
are your technical capabilities?
• a service contract required? What happens if I want
to modify my services?
• What are your limitations? Are there any limitations
to the applications I can run from the servers you
host?
• What are the biggest mistakes to avoid?

20. Managed Server Hosting
Our Managed Server Hosting Solutions align your systems with
business goals.
ZSL’s Managed Server Hosting comprises of
Server Monitoring
Application Monitoring
Service Monitoring
Windows Event log Monitoring
CPU, Memory and Disk Utilization Monitoring
With ZSL’s Enterprise Server Management, you'll benefit from an
exceptionally stable server environment, embedded management
intelligence and a rapid, substantial return on investment (ROI).

21. Application Monitoring
Application failures are usually the most common problems that occur
in IT infrastructure. Monitoring critical applications proactively helps
to prevent application failures and identify degradations early.
ZSL’s Application Monitoring can monitor mission critical
applications that run on Servers. Various parameters of applications
like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be
monitored.

22. Service Monitoring
Monitoring system level services for availability and response time
is essential to ensure that your Server Management plan is
complete.
ZSL’s Service Monitoring can monitor
HTTP, FTP, Telnet etc that are running on your servers
Windows NT Services
Availability and response time of all the service

23. Core Services – Always
Included
It is important to realize that ZSL Inc Managed Server Hosting
is a full-service package designed to alleviate or entirely prevent
service and business disruptions.
Root/Administrator Access
Unlimited 24/7 service and technical support
Custom monitoring schemas through the entire stack
Accelerated response and recovery to any alert or service
request
Rapid hardware replacement
Operating system patching
Server and operating system hardening
A dedicated Sales Executive

24. Managed Server Hosting – Available à la
Carte
Since every solution is customized to the unique needs it
addresses, the following value-added services are available.
Security (Physical and Network)
Recovery (Backups and Data Restoration)
Database Care (for all platforms)
Storage (dedicated Storage Area Networks with mirrored
arrays)
High-Availability Clustering
Multi-site Redundancy; Multi-Master Replication
Enterprise Email

25. Benefits To Your Organization
Depending on your need or reason for choosing ZSL, several or many
benefits can be realized. In consultation with you, ZSL will provision,
monitor, and manage a custom-configured hardware and network
infrastructure purpose-built to its tasks.
Managed Server Hosting negates the need for
Capital expenditures
Lengthy provisioning process
"Over-purchasing"
Some insurance costs
Most third-party service contracts
Trial-and-error

26. Managed Server Hosting provides
Fixed monthly costs
What you need right now
On-demand scalability
Vendor-certified engineers
Affordable access and migration to advanced solutions
Quicker implementation and faster ROI
Quicker resolution of problems or adverse events
Carrier-grade hosting facilities with redundant
independent power supplies
Managed Growth
Managed Server Hosting not only delivers an excellent technology
service, but also makes business sense as we match to your cash
flow, and help you grow.

27. ZSL’s Managed Server Hosting is ideal for
SMBs, Start-Ups all the way up to the Mid to Large
Enterprise space
ASP and SaaS Hosting
Disaster Recovery and Business Continuity Planning
Just-In-Time Deployment
Scalability Planning
Managed Growth
Predictable Expenditures
Greater Business Efficiency

28. Network Management Solutions
Network management is the execution of the set of
functions required for controlling, planning,
allocating, deploying, coordinating and monitoring
the resources of a network.
Detect, diagnose and resolve network performance
issues before they turn into costly downtime.
ZSL’s Network Management Solution (NMS) includes
Router & WAN Monitoring
Switch Monitoring

29. Router & WAN Monitoring
WAN links are usually the most expensive part of the network, and managing
bandwidth allocation can be complex.
Oversubscribing to bandwidth could mean that your company is paying for
more bandwidth than required, and under subscribing could result in
congestion and unacceptable network performance.
ZSL’s Router & WAN Monitoring can
help you in
Ensuring High Network Availability
Monitoring Router Performance
Optimize Bandwidth Allocation
Minimize Recurring Cost

30. ZSL’s NMS' offerings are relied on by mission
critical networks on a daily basis.
We can help your organization gain control of the increasing
requirements to:
Design, implement, manage and maintain technology
infrastructures.
Identify, assess, and remedy security vulnerabilities.
Utilize technology to improve ROI.
Manage technology as a business asset.
Our solutions can make a
difference in your business with
defined, measurable outcomes.

31. Here is your organization's chance to work with some of the greatest
technical experts in the world. The benefits of involving NMS for a
High Availability (HA) Disaster Recovery (DR), Continuity of
Operations Planning (COOP) or Continuity of Government (COG)
ZSL’s NMS specializes in implementing Automated Disaster Recovery
solutions to limit network downtime and data loss.
Why waste time and money hoping that the
organization's data is protected or that a technical
project will be implemented successfully?
Know from the start that the HA DR/COOP/COG
solutions or technical project your organization
implements will be a success by utilizing ZSL’s NMS.

32. Managed Security Solutions
Every industry Vertical has its own unique information security
challenges brought about by consolidation, regulations and different
business requirements.
ZSL understands these challenges and leverages its experience with
its many clients across all industry verticals to deliver Managed
Security Solutions tailored to your specific Threat Management
needs.

33. Additionally, ZSL leverages its Managed Intrusion Prevention,
Managed Scanning, Threat Intelligence, Managed
Enterprise Security Monitoring, Managed Intrusion
Detection and Managed Firewall services to create solutions
to address security specific needs, such as Threat Management
and Enterprise-Wide Security Reporting, inside your
organization.
Other Managed Security Services
include
1. DDOS Mitigations Services
2. Managed Firewall
3. Content Integrity Monitoring Services – CIMS
4. Email Protection Services
5. Host-Based Intrusion Detection Services – HIDS
6. Network Intrusion Detection Service - NIDS

34. How ZSL Managed Services Works . . .
Step 1: IT Audit & Assessment - Discover, document and
assess the existing IT infrastructure.
Step 2: IT Remediation (if required) - Correct problems
with existing infrastructure
Step 3: IT Performance Monitoring - Monitor and
report on the performance of infrastructure
Step 4: IT Support - Support for staff on IT problems
Step 5: IT Operational Maintenance - Operate and
Maintain your IT Infrastructure

35. Thank You