The document summarizes a presentation given by Jane McConnell on future intranet trends. McConnell is an intranet strategy consultant based in France. She discussed findings from her annual Global Intranet Strategies Survey of over 300 organizations worldwide. Key trends identified include a shift to more front-door intranets focused on user experience, team-oriented intranets that facilitate collaboration, people-focused intranets allowing more user-generated content, place-independent intranets accessible from anywhere, and real-time intranets supporting faster business processes. McConnell advised developing strategies for governing these emerging types of intranets.

1. Future Intranet
An extract of the
presentation given
June 4th at Intralife
2010 in Oslo.
Jane McConnell
Intralife, Oslo, June 2010
Jane McConnell, NetStrategy/JMC
Intranet and portal strategy consultant
Based in France
Works with global organizations
- Creator of:
The Global Intranet Strategies Survey. Now in 5th year.
- NetJMC & Co, Linkedin group dedicated to Intranet Managers (450
members worldwide and still growing)
- IntranetWatch, Twitter channel

2. 300 organizations
Under 1,000 to over
100,000 employees
Europe, North
America, Asia Pacific
Data collected
second part of 2009
Figures used during the
presentation of
5 dimensions of an
intranet.

3. Serious obstacles
Getting business buy-in
and involvement
70%
A culture of too much 45%
management control
“Global Intranet
% indicates proportion of respondents who said “Serious obstacle Trends for 2010”
by JMC
that holds us back” or “manageable obstacle requiring special effort”
More serious obstacles
People working in silos 85%
Unclear navigation 60%
“Global Intranet
% indicates proportion of respondents who said “Serious obstacle Trends for 2010”
by JMC
that holds us back” or “manageable obstacle requiring special effort”

4. Fragmentation!
Core business processes &
applications
Community spaces 70%
Team spaces 65%
Less than half integrated or
linked to the intranet
“Global Intranet
Trends for 2010”
% indicates “Less than half” and “none” of the services or by JMC
spaces are integrated or linked to the intranet.
Governing & managing, a weak area
Business managers responsible for
relevant information on the intranet
55%
High-level Steering Committee 35%
“Global Intranet
% indicates proportion of survey respondents who Trends for 2010”
by JMC
answered affirmatively to the points above.

5. Wave 1 - getting more comfortable
Collaboration & communication Planned
70%
Today
Internal blogs, wikis today 45%
“Global Intranet
Trends for 2010”
by JMC
Wave 2 - still early days
Interacting, facilitating the unexpected
45%
40%
“Optimized” or “implemented
across the enterprise” Including
“Tested” or “used
in some parts”
Commenting 20%
Personal pages
Social networking 5% “Global Intranet
Trends for 2010”
by JMC

6. Five Trends
the front-door intranet
the team-oriented intranet
the people-focused intranet
the place-independent intranet
the real-time intranet

7. the front-door intranet
Cross-organizational impact
The entry page = Stakeholder battleground
the front-door intranet
You need an entry page strategy:
- amount of customization
- multiple owners of content
- mandatory versus optional
- end-user control

8. the team-oriented intranet
Bringing business to the intranet
Raising visibility
the team-oriented intranet
You need a collaboration strategy:
- inside or not, where
- self-service or sign-up
- new silos: policy for content life cycle
- open or closed

9. the people-focused intranet
Huge cultural change
Transparency & trust
the people-focused intranet
You need an unmanaged content strategy:
- blend or separate areas
- distinguish managed & unmanaged
- ownership: group, individual
- findability

10. the place-independent intranet
Beyond the “intranet divide”
Anytime, any place
the place-independent intranet
You need an intranet access strategy:
- who and what content: security
- legal: employee unions
- work & life balance
- intranet divide: have’s and have not’s

11. the real-time intranet
Speed of doing business
New expectations
the real-time intranet
You need a change management strategy:
- diversity of expectations: generation,
culture
- tool guidelines : text messages, micro-blogging,
telephone, F2F meetings, on-the-fly meetings, wikis, blogs,
- balance between experimentation &
agreements

12. Five Trends, 3 Stages 50 %
Front-door
10 % 40 %
People-focused Team-oriented
100
80
60
40
20
30 % 20 %
Real-time
Place-independent
Stage 3 Stage 2 Stage 1
The intranet is “the way of working” today. It will be in 1 or 2 years. It’s a long ways off!
Q209
23
the front-door intranet
the team-oriented intranet
the people-focused intranet
the place-independent intranet
the real-time intranet

13. Jane McConnell, NetStrategy/JMC
Intranet and portal strategy consultant
jane@netjmc.com www.netjmc.com
cell: +33 (0)6 1203 6634 (France)
- Join the 2010 Global Intranet Strategies Survey and receive “Global
Intranet Trends for 2011”
- Join NetJMC & Co, Linkedin group dedicated to Intranet Managers
- Follow me on Twitter (netjmc) and join IntranetWatch, Twitter group