1. OzLINK Customer Success Story
Sportbike Track Gear
Sportbike Track Gear Accelerates with OzLINK
At a Glance:
Sportbike Track Gear (STG) is a rapidly growing retailer of Protective Motorcycle
Apparel and Sportbike Performance Parts. STG provides a complete set of apparel “Prior to OzLINK, handling 150
and accessories for the on road motor bike enthusiast. Over the last few years, orders per day was extremely
STG has experienced tremendous growth, which drove them to enhance their fulfill- challenging. With OzLINK, we
ment and logistics operations. A combination of OzLINK and NetSuite has created a
are now handling 450 orders per
powerful and flexible platform that provided payback and positioned STG for their
next phase of growth. day with the same amount of
. staff ”
Industry: eCommerce, Retail -Nick Piccolo, Supply Chain
Oz Solutions: OzLINK Mobile Executive, Sportbike Track Gear
Applications: NetSuite
Key Benefits:
 Cut inventory adjustment and errors by 95%
 Improved picking accuracy from 99% to 99.99%
 Increased warehouse throughput 300%
The Challenge:
STG serves their customers with an eCommerce site and racing events that are
supported by two warehouses in Shelby, Michigan. Their success and customer
demand were stretching their warehouse staff, process, and technology thin, creat-
ing the following challenges:
 Errors in inventory resulted in 5-6 orders per day that could not be fulfilled
immediately and required a back order.
 The paper-based picking process caused many errors, resulting in extra
costs.
 When STG had peak order days, the warehouse team was stretched to
their limit with overtime, causing delays in some orders’ fulfillment.
The Solution:
STG implemented NetSuite with OzLINK Mobile, which provides wireless bar code
scanning. When receiving, STG identifies which items should be fulfilled on priority
orders versus goods to be put away for processing later that day. Getting visibility to
items on the receiving dock is critical to servicing orders, as some are picked right
from the dock. STG also uses wireless multi-order picking, which increased the
productivity of the staff. The bar code scanning and guided walking paths minimized
any errors and improved inventory accuracy. The benefits achieved include:
 Inventory accuracy increased, reducing adjustment from 5-6 per day to
once every 2 weeks
 Reduced order pick errors to approximately 1 out of 6,000 orders
 Improved NetSuite warehouse operation from handling 150 orders per day
to over 450 O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com