1. Before We Start…
 Check your Audio:
or menu: Tools / Audio/
Audio Setup Wizard
 Problems?
◦
◦
◦
◦
Check list for audio:
Are you plugged in the right way? And in the right holes?
Check Audio is NOT muted (bottom right corner of windows)?
Is any in-line switch on your headphones OK?
Is any in-line volume control OK?
 Know
the Microphone button
◦ Your Mike is OFF
Your Mike is ON

2. Age versus Internet
How to Train Older Users
Keith Harvey - Tutor, Woodrising BFS kiosk
Junita Lyon – BFS Networker,Victoria

3. Expand /Contract Panel
Microphone and
speaker volume
controls
Transmit Video
**
Audio Wizard
Audio & Video
settings
Video Preview
Microphone, click
to talk, then click
again when finished
**
Smileys &
Applause
Global Participant
permissions
Polling
Step away from
the session
Click here (or right click) to
alter participant permissions
or your profile
Raise / Lower
Hand
Participants panel
**
Chat panel
Type your chat
message here
then push the
‘Enter ‘ key
Who your message
goes to
Chat settings
** are ‘handles’
for dragging
these panels to
the desktop
Blackboard Collaborate
User Interface

4. Drag a pin to where you are in the world.
Then type your location & a greeting in the Chat Window

5. Drag a pin to the appropriate spot
Your Age (no cheating)
10
20
30
40
50
60
70
80
90
The oldest person you’ve taught to use a computer
10
20
30
40
50
60
70
80
90

6. Why The Need To Learn
Social
isolation
Transport
Medical
Finance
Games
Increasing info is www….
Family communication
Use it, or lose it!

7. (2011 Study Dr. Sandra Haukka)

8. Common Learning Issues
Fear
they will break it
Cost
Terms
and sales spiel
Hearing
Eyesight
Dexterity
Memory
Their work life
Negative Experiences

9. Classroom Learning Issues
Terminology
Hearing
and Noise
Eyesight
Dexterity
Reluctance
to ask questions
Slightest differences
Memory
Negative Experiences
Cost

10. What the Government did
Broadband For Seniors (BFS) scheme
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◦
2000 kiosks (2PC’s, 2 Desks, Internet)
Volunteer tutors
Interactive online training system.
Just the basics, email, browse, WP
Cost free. Open to over 50’s
Approx
Statistics (since 2009)
◦ 250,000 senior Australians assisted
◦ 94,000 online lessons completed

11. Supplied Equipment
Each
kiosk has 2 Vista PC’s, desks, chairs
and funded internet connection
New Win 8 touchscreen PC

12. Seniors: How can we
‘Light Their Fire’?

13. Creating a Desire to Know
Ask
what their interests are
Train, Bus, Ferry trip planners
Google Maps and street view
News & Weather
Emails and Chat
Google for info
Gumtree and Ebay
Skype
Digital pictures - Picasa

14. Tutoring Techniques
Listen
to their needs and problems
Explain in their terms. Be patient.
Use games for mouse practice
Use online training system for basics
Our kiosk has ‘competency list’
Show, explain, then get them to do.
Encourage notes, particularly pwd’s
Humour relaxes. Never belittle.
Stress practice. Steep learning curve

15. Tuning the computer for seniors
Extra
large cursor
Text insertion cursor size & blink rate
Font size and cleartype tuning
Consider disabling tapping
Double click speed
Mouse speed
Icon size
Screen resolution

16. How about the Tutors??
The
official BFS website
BFS Newsletter
Regular Blackboard Collaborate
Webinars
BFS Wiki: pool resources
Google Group: share ideas & opinions
State based Networkers

17. Computer Addiction

18. Open Forum
Questions?
Suggestions??
Experiences?
Ugly
Excess Cash?
Click the Hand Icon for a chance to talk, or
type in the Chat Window