1. Group 2: Managing Information
Services
Domains:
 Access Services
 Readers’ Advisory
 Reference/Information
 Patron Training
 Information Literacy
 Public Services/Outreach
 Children’s Services
Members:
Susan O. Pador, leader
Elizabeth R. Peralejo
Lourdes Roman
Dolores Carungui
Susan J. Fetalco
Nonila Yauder
Angela Llantino
Members:
Susan O. Pador, leader
Elizabeth R. Peralejo
Lourdes Roman
Dolores Carungui
Susan J. Fetalco
Nonila Yauder
Angela Llantino

2. 1. Access Services
Develops and maintains programs of cost-effective, client-valued information services
that are aligned with the strategic directions of the organization and client group
1.1 Understands and performs the basic operations of the circulation function
1.1 Demonstrates general knowledge of the library automation systems in use and
specific knowledge of the operations that apply to circulation procedures
1.2 Provides the best access tools and tactics to locate items in the collection (via subject heading,
author, title, keyword searches, etc.)
1.3 Facilitates access to information in print, non-print, and digital formats, and utilizes Web tools
and social networking communities to engage with and provide information services to users
1.4 Supports flexible, open access policies for library services, and reviews/revises them as need
arises.

3. 2. Reader’s Advisory
Explains and performs intra- and interlibrary loan procedures, document
delivery, resource sharing, reserves and other information retrieval options
2.1 Assists users with choosing popular and recreational reading, viewing and listening
choices
2.2 Develops strategies and sources to stay well-informed as a readers’ advisory
2.3 Provides search and retrieval of requested information and presents results that are
clear and of appropriate scope
2.4 Demonstrates thorough knowledge of all aspects of the organization that impact users
(mission and vision, policies and procedures, collections and services and system-wide

4. 3. Reference / Information
Understands the essential characteristics of reference service in order
to assist, advise, and instruct users in the use of primary resources
3.1 Demonstrates the ability to utilize a collection of reference resources to answer/meet users’
needs
3.2 Anticipates and maintains awareness of users’ needs through reference interviews, research
surveys, complaint logs and other means in order to evaluate the effectiveness of current
services and improve services and practices
3.3 Facilitates users’ requests for information, and provides search and retrieval of requested
information and presents results that are clear and of appropriate scope
3.4 Demonstrates knowledge of current reference and research practices and tools
3.5 Evaluates the success of the reference service through feedback from staff, users and other
stakeholders

5. 4. Patron Training
Develops and implements training programs to educate the library users
on the use of the library and its resources
4.1 Applies or incorporates the principles of learning theories as well as instructional design
including educational technologies into user education
4.2 Develops learning modules and instructional materials to fulfill objectives of the patron
training programs
4.3 Provides formal and informal bibliographic instruction and assistance to build patron skills
of library use and familiarity with the library’s collections
4.4 Works with partners in providing engaging and effective instructional materials and/or
curriculum-based teaching modules
4.5 Assists users on the public access computers with learning basic technology skills and in
accessing/navigating the Internet
4.6 Develop, acquires and promotes gaming and game-based programs as part of library
programming to enhance computer/visual/media literacy of library users

6. 5. Information Literacy
Develops, designs, implements, and assesses the library’s
information literacy program
5.1 Demonstrates familiarity with Information Literacy standards and applies these
to the library’s information literacy programs
5.2 Develops training programs to build information literacy skills and to meet other
educational needs of users in order to promote their lifelong learning
5.3 Demonstrates the ability to evaluate information literacy program’s outcomes
and adapt them to improve future content and delivery
5.4 Promotes the library as a center of lifelong learning for the community

7. 6. Public Services / Outreach
Designs and implements public services to meet the needs and interests
of the community and aligns all outreach efforts with the library’s overall
goals and objectives
6.1 Determines the particular needs of each target audience and designs a variety of
programs and services appropriate to them
6.2 Defines and implements outreach services for the library community to increase use of
library services and to reach underserved population
6.3 Identifies individuals and groups not adequately served (PWDs, homebound,
institutionalized, remote)

8. 7. Children’s Services
Designs and implements library services to meet the needs and
interests of children in the community and aligns all outreach efforts with
the library’s overall goals and objectives
7.1 Articulates and communicates to stakeholders the needs of children to receive quality
library service
7.2 Defines and implements outreach services to increase children’s and families’ use of
library services
7.3 Establishes and pursues strategies to stay informed about current and relevant
information resources to meet children’s evolving needs
7.4 Uses Web tools and social networking communities to engage with and provide age-