1. Business Engagement
. . . Seriously
Presented by
Jack Mills, Director
National Network of Sector Partners
August 17, 2011
For more information:
www.nnsp.org
jmills@insightcced.org

2. Types of Business Involvement in IPs
User of
Services
Planning and
Governing
Involvement
in Service
Delivery
Involvement
in Systems
Change
Support
Industry
Partnership

3. Stages of Business Involvement in IPs
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of
Services
Planning and
Governing
Involvement
in Service
Delivery
Involvement
in Systems
Change
Support
Industry
Partnership

4. Initial Contact
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of Learning
Services
Planning and
Governing
Involvement
in Service
Delivery
Involvement
in Systems
Change
Support
Industry
Partnership

5. Some Relationship
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of Learning Occasional
Services hiring, etc.
Planning and Info
Governing interview
Involvement Minimal
in Service involvement
Delivery in services
Involvement
in Systems
Change
Support
Industry
Partnership

6. Regular Involvement
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of Learning Occasional Regular
Services hiring, etc. hiring; Pay?
Planning and Info Focus group
Governing interview
Involvement Minimal Some
in Service involvement involvement
Delivery in services in services
Involvement Occasional
in Systems advice
Change
Support Assists with
Industry presenta-
Partnership tions

7. Immediate Responsiveness
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of Learning Occasional Regular Regular hiring;
Services hiring, etc. hiring; Pay? Likely to pay
Planning and Info Focus group Advisory
Governing interview Group
Involvement Minimal Some Deep
in Service involvement involvement Involvement
Delivery in services in services in services
Involvement Occasional Regular
in Systems advice advice, some
Change advocacy
Support Assists with Letters; in-
Industry presenta- kind contri-
Partnership tions butions

8. Constant, Reliable Supporter
Initial Some Regular Immediate Constant
Contact Relation- Involve- Responsive- Reliable
ship ment ness Supporter
User of Learning Occasional Regular Regular hiring; Consistent
Services hiring, etc. hiring; Pay? Likely to pay hiring; Will
pay
Planning and Info Focus group Advisory Leader re
Governing interview Group decisions
Involvement Minimal Some Deep Deep
in Service involvement involvement Involvement involvemen
Delivery in services in services in services t in services
Involvement Occasional Regular Leadership;
in Systems advice advice, some strategic
Change advocacy approach;
advocacy
Support Assists with Letters; in- Investor;
Industry presenta- kind contri- champion
Partnership tions butions

9. Resources
National Network of Sector Partners
– Training and assistance
– Industry-specific peer learning
– Policy development assistance
– Resources and materials
– Etc.
To find our more about services NNSP provides
and/or become an NNSP member
go to www.nnsp.org