2. Non verbal communication includes :
All unwritten and unspoken messages, both intentional and
unintentional.
Body actions and vocal qualities that typically accompany a verbal
message.
3. Functions of Nonverbal
Communication
• To provide information
• To regulate interaction
• To express or hide emotion
• To present an image
• To express power and control
4. Types of Non Verbal
communication
• Kinesics
• Paralanguage
• Spatial usage
• Self-presentation cues
7. Spatial Usage
• Proxemics
Intimate distance
Personal distance
Social distance
Public distance
• Territory
Personal space at work
• Time
• Color
8. Self Presentation Cues
• Physical Appearance
• Time
How to manage:
Duration
Activity
Punctuality
• Olfactory Communication
9. Improving Non Verbal
Communication
• Do not assume
• Consider gender, culture and individual
differences
• Pay attention to all non verbal
communication
• Match verbal and non verbal communication