1. PAMELA R. DILLOW
1 09 0 Tau ru s Lane
Franklin, Indiana 4 6 1 3 1
(3 1 7 )-3 6 4 -86 01
pnbdillow @y ahoo.com
Sales and Marketing Professional with 15+ years of experience, specializing in finance and customer service.
Possesses a B.A. in Business Management and Account, and expertise in Microsoft Excel. Looking to leverage my
knowledge and experience into a role as Pricing Administrator.
P RO F E S S I O N A L E XP E RI E N C E
KNAUF INSULATION,Shelbyville,IN
Sales Administrator and Marketing Coordinator, August 2014 –Present
Work with sales team on training for Salesforce.com and Bridge CRM tools, including
writing user guides and manuals
Manage and maintain sales reports for various managers and divisions
Conduct initial training for all new sales team members for both Salesforce.com/Bridge
and the Knauf Gear site for marketing materials
Manage and provide collateral for trade shows and displays
Manage the Knauf fulfillment site, providing inventory on literature and promotional
items
Process accounts payable items for the marketing team to submit requisitions and
complete payment orders
Plan events for training classes and customer appreciation
Provide SAP reports for management upon request
KNAUF INSULATION,Shelbyville,IN
Pricing AdministratorAugust 2012 –August 2014
Maintained pricing and rebate accruals as dictated by management
Distributed payment for rebate and co-op accruals
Provided pricing and rebate information to sales managers and customers
Investigated and resolved pricing and invoice issues as well as complaints and special requests
Provided SAP reports for management upon request
Worked with the retail sales managerfor customer inquiries, pricing calculations, and rebates
Provided assistanceto other members ofthe Pricing Administration teamas needed
Compiled process instruction and guides for training purposes
E DU C A T I O N
INDIANA WESLEYAN UNIVERSITY,Marion,IN
Bachelor ofArts in Business and Accounting May 2012
A DDI T I O N A L S KI L L S
High proficiency in Microsoft Office, with a focus on Excel
High aptitude for math
Excellent problem solving skills and customer service skills