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Avoiding the
  Knowledge Coffin
What you need to know when choosing a CMS
Leslie Camacho
    CEO, EllisLab
Father
Husband
Nerd
I translate Nerd to help
you be more successful.
Today we will discover

• How to help your customers be successful
• How to help your dev team be more
  successful
• How to save a lot of money
This will help you
 choose a CMS. I
    promise.
Also, there will be
   homework. Sorry.*



*Nerds are never sorry about sharing information.
What is a CMS?
 Content Management System
A CMS serves content
in a way that makes your
  customers successful.
A modern CMS
embraces COPE.
 Create Once Publish Everywhere
COPE Primer
 Google “NPR COPE”
The #1 mistake when choosing
 a CMS is not understanding
how your content helps people
          succeed.
Lack of Customer
Empathy creates a
Knowledge Coffin.
Customer Empathy,
       How?
• Don’t skimp on the “discovery” process.
• Eat your own dog food.
• Ask your customers.
• A good team/agency will demand you do all
  three.
Believe that you make
      life better.
End goal is a “Success Guide”
 that explains how you help
 customers succeed in plain
            english.
Success Guide Tips

• Use simple language
• Describe the process from the customer’s
  view point.
• Describe the end result from the
  customer’s viewpoint.
Turn Success Guide
    into Creative &
Technical Requirements
Learn to Translate Nerd
Empathize with your
    “Makers”
 Creative, Technical, and Editorial People
Read Hackers and
Painters by Paul Graham.
     Google “Hackers and Painters”
Read The Nerd
        Handbook
Google “The Nerd Handbook” by Rands in Repose
You promised to save
 me money. Get to it
      already.
Empathy creates a
 shared language.
Use the Success Guide to
help your Makers empathize
   with your customers.
End result is a Creative &
  Technical requirements
 guide that tells you what
your Makers need to make
your Customers successful.
All software has a
philosophy that governs its
       development.
CMS Success Tree

• Your customers
• Your “editorial” team
• Your “Maker” (creative & technical) team
• In that order.
The Actual Search
Research, establish empathy
 with providers using your
 requirements as a starting
           point.
Know your strengths and
weaknesses so you know what
 type of support you’ll need.
Build something with the
finalists, even if its just a simple
 web page.You need to use it.
Map your results back
 to the CMS Success
         Tree
Four Obstacles

• “Holy Wars”
• Feature Comparisons are misleading
• Non-empathic party makes actual decision
  (budget, IT, whoever).
• Security
ExpressionEngine
Contact
  http://EllisLab.com
Leslie.Camacho@EllisLab.com
         @knight777

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