What You Need to Know When Choosing your CMS
It's time to stop burying all that content you just spent weeks on in the knowledge coffin that is your CMS. We have to rethink and redefine what "Content Management System" means.
Is its purpose just to manage your content? No. The truth is that all major CMS systems are proficient at managing content. The real question is this: Can your CMS bring life to customers and the community at large?
Leslie Camacho, CEO of EllisLab, will join us at PU to look behind the code and reveal what makes a CMS effective, efficient, and right for your business. No more dirt naps. Let's let our content live.
16. Customer Empathy,
How?
• Don’t skimp on the “discovery” process.
• Eat your own dog food.
• Ask your customers.
• A good team/agency will demand you do all
three.
18. End goal is a “Success Guide”
that explains how you help
customers succeed in plain
english.
19. Success Guide Tips
• Use simple language
• Describe the process from the customer’s
view point.
• Describe the end result from the
customer’s viewpoint.