1. Personal Profile I am a well groomed,mature individual whoistargetdrivenand
self-motivated.Ithrive inachallengingpositionandIam verygoal
orientated.Myinterpersonal skillshave playedabigrole ingetting
me where I am todayand confidence isthe epitome of mysuccess. I
onlyassociate myself withthe bestasI believeIamthe best.
Workinghard forme ispart of mynature.I work well withother
people.Myexperience isablendof boththe private andretail
sectors
CareerObjective:
To make a sound position in corporate world and work
enthusiastically in team to achieve goal of the organization with
devotion and hard work.
To succeed in an environment of growth and excellence and earn a
job which provides me job Satisfaction and self-development and
help me achieve personal as well as organization goals.
To seek challenging assignment and responsibility, with an
opportunity for growth and career advancement as successful
achievements.
Education 2008
Grade 12
Dr E.P LekhelaSeniorSecondarySchool
2009
ATTI – AdvancedTechnologyTrainingInstitute(private college)
PROJECT+ MANAGEMENT
MICROSOFTWORD 2007; MICROSOFT EXCEL
2007;MICROSOFT,ACCESS 2007; MICROSOFTPOWERPOINT2007, IT
PROJECT.MS PROJECT.
ADVANCEDandPROJECTBASIC
PATRICIA PALESA HLOAE
26 Siemert street
608 Hoofd mansions
New Doornfontein
2094
071 778 8730
•palesa.hloae@live.co.za/patriciahloae@yahoo.co.uk

2. Work Experience
Company: Basson Van Zyl attorneys
Position : Receptionist
Duties : Welcomes visitors by greeting them, in person or on the
telephone; answering or referring inquiries. Directs visitors by
maintaining employee and department directories; giving
instructions. Maintains security by following procedures; monitoring
logbook; issuing visitor badges
Period : February 2016 To date
COMPANY : SARTA( SOUTH AFRICAN TOP
RECRUITMENT AGENCY)
POSITION : RECRUITER
DUTIES :ADMINISTRATION
: DATA CAPTURING
: Achieves staffing objectives by recruiting
and evaluating job candidates;
Advising managers; managing relocations and intern program.
•Establishes recruiting requirements by studying organization plans
and objectives; meeting with managers to discuss needs.
•Builds applicant sources by researching and contacting community
services, colleges, employment agencies, recruiters, media, and
internet sites; providing organization information, opportunities, and
benefits; making presentations; maintaining rapport.
•Determines applicant requirements by studying job description and
job qualifications.
•Attracts applicants by placing job advertisements; contacting
recruiters, using newsgroups and job sites.
•Determines applicant qualifications by interviewing applicants;
analyzing responses; verifying references; comparing qualifications
to job requirements
PERIOD: JUNE 2014- DECEMBER 2015
REASO FOR LEAVING: RESIGNED DUE TO SHORT ILLLNESS
COMPANY : AXON HOLDINGS PTY
POSITION : SALES REPRESENTATIVE( SHORT TERM
INSURANCE)
: Outsurance motor vehicle and house hold
insurance
: Mi Way motor vehicle and House hold
insurance

3. PERIOD : FEBRUARY 2013 TO MAY 2014
COMPANY : THINKMONEY
POSITION : QUALITY ASSURANCE( VERIFICATION
OFFICER FOR CHARTIS LIFE INSURANCE SALES)
DUTIES
: Determines telemarketing qualitystandards bystudying inbound and
outbound calls and customer service presentations;conducting testcalls to
telemarketing service representatives on new products.
Verifies telemarketing results bymeasuring skills in use ofscripts,
productknowledge,sales and service ability,greeting,diction,listening,
etiquette, objection handling,efficiency,and courteous close ofcall.
Provides feedback to telemarketers by monitoring calls;monitoring
feedback for external vendor programs;conducting monthlyhelp
sessions.
Evaluates telemarketing approaches byrating effectiveness of
telemarketing service representatives;providing qualityratings;
identifying training needs;developing training programs;conducting
training
PERIOD : JULY 2012 TO JANUARY 2013
COMPANY : OKEEFFE & SWARTS
POSITION : TELESALES REP
CAMPAIGN : INSURANCE ( SOLD ACCIDENTAL
PLANS,HOSPITAL PLANS AS WELL AS FUNERAL POLICIES FOR
DIFFERENT BANKS UNDERWRITTEN BY DIFFERENT INSURANCE
COMPANIES)
PERIOD : 10 FEBRUARY 2012 TO JULY 2012
COMPANY : MARKET SOUTH AFRICA
POSITION : CALL CENTRE SALES AGENT
CAMPAIGNS DIALED : CREDIT CARDS
: Sold blue bean, standardbank and cell c
cellphone contracts
PERIOD : JANUARY 2011 TO AUGUST 2011
COMPANY : ABSA BROKERS
POSITION : BROKERS PERSONAL
ASSISTANT(ADMNINISTRATION)
DUTIES : SHORT TERM INSURANCE PRESENTING
TO CLIENTS
: Inbound and outbound call, do quotes,

4. maintain
target of 30 sales a month, brokers and
give
awesome customer service, target of 3
sales a day
Administration:
MANAGED OFFICE COMMUNICATION
TAKINGMINUTES AT MEETINGS & TYPINGTHE
MINUTES
FILING AND DATA CAPTURING
ADMINISTERINGAND MAINTAININGDATABASES FOR
FILING
SYSTEM
TIMEOUSLY PROVIDE AGENDAS,MINUTES AND
OTHER MATERIALS
MANAGINGTHE DIARY OF THE BROKER
PERIOD : 4 APRIL 2009 TO 4 APRIL 2010
EXTRA ACHEVEMENTS AND EXPERIENCE
( TEMPORARY SCHOOL ACTIVITY) Life orientation
YEAR : 2006
COMPANY : DEPARTMENT OF SOCIAL SERVICE AND
POPULATION DEVELOPMENT
CONTACTS : 053 8399 000
EMPLOYER : MR G M KHATI
DUTIES : GENERAL ASSISTANT( RECEPTION,
ADMINISTRATION AND DATA CAPTURING)
Skills and Achievements Achievements:
 Excellent communication skills (written & verbal) and
interpersonal Skills;
 Excellent computer literacy skills ( Excel, PowerPoint,
Microsoft Word & Outlook);
 Ability to work under pressure and meet deadlines;
 Negotiation and Technical Expertise
 Good report writing skills and analytical skills;

5.  Accuracy,adaptability and the ability to work independently and as a
team.
 Competent In Interpersonal And Communication Skills
 Good Report Writing Skill
 Telephone Sales Taking
 Can Help Customer’s Queries
 Outbound Calls
Hobbies
and Interests
Reading and writing, socializing, networking and meeting new
people
References
FATHIMA (
Okkefee&Swarts)
HUMAN RESOURCES-
011777600
MR MOHAMMED GHANI
SALES MANAGER
(THINKMONEY)
0827081679
KAGISOMOKOENA
TEAM LEADER
AXON HOLDINGS.
0110621810/0767528419
BASSON VAN ZYL
LEBOGANG MAGAGANE
0110623610
0749953671

6. BASSON VAN ZYL INC
MR SIASWAGENAAR
COO
0832551084/0110621852