1. 4330 Lake Breeze Dr
Stone Mountain, GA 30083
404-298-0189
psimmons1969@gmail.com
PatrickSimmons
Objective
A position where my customer service, leadership, organizational and
analytical skills are utilized to promote development of employees and growth
of the department.
Experience 6/07 – 06/16 Georgia Power Decatur, GA
Customer Service Representative A.
 Handling residential and business customer inquiries
regarding billing, service and other matters.
 Helping to identify and solve problems using my listening and
communication skills.
 Processing customer payments
 Initiating and maintaining service orders.
 Marketing enhanced service options to assist customers with
budgeting and getting the most out of their services.
 Interacting with internal customers to troubleshoot various
issues
In this position my listening skills are used to determine customers’ needs
and wants and to offer products and services to help the customer. My
position consists of not only assisting customers with their immediate
needs but identifying and presenting ways to help them in other areas.
9/03 – 6/07 Georgia Power Atlanta, GA
Transmission Assistant Sr.
 Maintaining substitution entry/exit log
 Initiating work orders
 Communicating system events to other departments via paging,
e mail, telephone and radio.
 Initiating and maintaining trouble reports
 Handling secondary clerical duties
9/01 - 9/03 Georgia Power Atlanta, GA
Business Customer Consultant
 Handled billing inquiries, collection, consultation of utility services
for small and medium sized businesses using my listening and
communication skills.
 Handled addition and removal of utility services
 Interfaced with appropriate departments when trouble shooting
various issues
 Marketed various electric related products
5/01 - 9/01 Georgia Power Atlanta, GA
Customer Care Consultant II
▪ Handled billing inquiries, collections, and consultations regarding utility
services
▪ Worked with customers daily to add and remove utility services
▪ Interacted with other departments to troubleshoot various issues

2. 12/98 - 5/01 Georgia Power Atlanta, GA
Customer Care Consultant I
▪ Handled billing inquiries, collections, and consultations regarding utility
services
▪ Worked with customers daily to add and remove utility services
▪ Interacted with other departments to troubleshoot various issues
12/97 – 11/98 Equifax Atlanta,
GA
Inbound Collector
Handled billing inquiries, collections, and consultations regarding telephone
service for U.S. West customers.
05/96–12/97 Sears Termite And Pest Control
Lawrenceville, GA
Sales Technician
Performed Termite and Pest inspections in homes and businesses, did sales
and application of pest control work and advised customers on pest
prevention.
Education 1993 Georgia State University Atlanta, GA
▪ B. S. , Political Science; Minor, Journalism
▪ Additional Corporate Training: Safety Awareness, Core Customer
Service, Valuing Differences Diversity Training. Completed Energy
Expert 2013.
Interests Chess, running, bowling, traveling, volunteer with Big Brother/Big Sister
of Metro Atlanta, volunteer with Meals on Wheels, former recording
secretary for DeKalb Elementary School of the Arts PTA and
neighborhood watch block captain. Formerly on the Metro East Safety
Committee. Currently on the Metro East Newsletter Committee.
Skills & Awards
Excellent written and verbal communication skills, analytical and problem
solving skills, team player, customer service and relations, product sales,
leadership / team leader experience; participated in various classes at
Georgia Power to expand knowledge of products and services.
Recognized for going above and beyond in customer service (2014)
Perfect Attendance (2004)
Recognized for five years of employment (2003)
Served on Metro East Region Safety Committee (2011-2012)