1. MY FOREMOST COMPETENCES PEDRO AGURTO 810236653 PRE- PLACEMENT SEMINAR INTERNATIONAL MARKETING POST-GRAD HUMBER COLLEGE

2. INITIATIVE SKILLS "If you don't make dust, you eat dust."— Motto of Jack A. MacAllister

3. SET My previous job. A Peruvian brokerage house Objective: Minimize time of a specific process. INITIATIVE SKILLS

4. ACTION Analyzed factors of the time process, principal cause: The input information format Input information was provided by another department. I suggested a meeting with them to change the input format. They never changed it because nobody asked before. They said that they could do it. INITIATIVE SKILLS

5. RESULT Providers changed the format of the input Consequently, the process was easier to compute The time process changed from 2 hours to 30 minutes. INITIATIVE SKILLS

6. PLANNING SKILLS

7. SET My previous job. A Peruvian brokerage house To change our custodian bank Around 300 different types of stocks had to be transferred and I was responsible to effect it. PLANNING SKILLS

8. ACTIONS I made an initial inventory of stocks to be transfer. I established a time lapse to complete it. I analyzed several transfer methods before select one I communicated it to involved parties (banks, accountants, brokers, peers) I booked a final inventory to be made by the time the transfer is completed I set actions for possible problems PLANNING SKILLS

9. RESULTS The transfer process was implemented The time employed was acceptable We had pre-defined actions for problems that showed up. The final inventory unveiled that the transfer was successfully completed. PLANNING SKILLS

10. PROBLEM-SOLVING SKILLS

11. SET My previous job. A Peruvian brokerage house Money was sent to a wrong beneficiary due to wrong information given The mistake involved a huge amount of money My boss was on his week off. PROBLEM-SOLVING SKILLS

12. ACTIONS Immediately I talked with my older peers to find out if they had experienced a similar situation ever. After receiving some advices I planned the action to take. Time it was an issue to take into account. I called to my beneficiary bank colleagues I explained them the problem and I requested to talk with their boss since it was necessary to jump some formal procedures PROBLEM-SOLVING SKILLS

13. RESULTS The beneficiary bank helped to fix the problem in time We established a confirmation process for any data received. We set a standardized response for an eventual similar event. PROBLEM-SOLVING SKILLS