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Idea	
  Genera)on	
  &	
  Development	
  
for	
  Startups	
  
Malcolm	
  Lewis	
  
About	
  Me	
  
Internet	
  entrepreneur/exec	
  
	
  
6	
  internet	
  startups	
  since	
  1996	
  
4	
  acquisi:ons	
  
1	
  $BB	
  IPO	
  
1	
  TBD	
  
	
  
	
  
malcolmlewis.com	
  
2	
  
Every	
  great	
  company	
  started	
  with	
  one	
  simple	
  idea	
  
3	
  
Buy	
  books	
  online	
   Book	
  a	
  limo	
  on	
  your	
  phone	
   Book	
  rooms	
  with	
  locals	
  
There’s	
  no	
  reason	
  why	
  your	
  idea	
  couldn’t	
  next	
  
4	
  
It	
  won’t	
  be	
  easy…	
  
But	
  you’ll	
  never	
  know	
  if	
  you	
  never	
  try	
  
So	
  let’s	
  get	
  started	
  
5	
  
Idea	
  Genera)on	
  
Two	
  basic	
  approaches	
  
	
  
1:	
  “If	
  I	
  need	
  this…”	
  
E.g.	
  Stuart	
  BuRerfield	
  -­‐	
  Slack	
  (Dev	
  team	
  collabora:on)	
  
	
  
2:	
  “There	
  has	
  to	
  be	
  a	
  be@er	
  way…”	
  
E.g.	
  Travis	
  Kalanick	
  -­‐	
  Uber	
  (Book	
  a	
  limo	
  on	
  your	
  phone)	
  
6	
  
7	
  
Whatever	
  your	
  idea,	
  make	
  sure	
  you	
  are	
  passionate	
  about	
  it	
  
An	
  Idea	
  Development	
  Process	
  
(my	
  version)	
  
1.  Create	
  your	
  elevator	
  pitch	
  
2.  Develop	
  mockups	
  
3.  Test	
  market	
  need/desire	
  
4.  Test	
  pricing	
  
5.  Size	
  market	
  opportunity	
  
6.  Develop	
  customer	
  acquisi:on	
  plan	
  
7.  Develop	
  your	
  MVP	
  
8.  Prove	
  (1)	
  and	
  (2)	
  aka	
  product-­‐market	
  fit	
  
9.  Scale	
  
8	
  
1.	
  Create	
  your	
  elevator	
  pitch	
  
Explain	
  your	
  idea	
  in	
  15	
  seconds	
  or	
  less	
  
	
  
Template	
  
Your	
  company	
  name	
  is	
  your	
  solu:on	
  for	
  your	
  target	
  
customers/users.	
  We	
  help	
  your	
  customers/users	
  solve	
  
this	
  problem	
  with	
  these	
  benefits.	
  
	
  
Example	
  
Gleamr	
  is	
  “Uber	
  for	
  mobile	
  auto	
  details.”	
  We	
  help	
  
consumers	
  get	
  an	
  affordable,	
  professional	
  auto	
  detail	
  
wherever	
  they	
  are,	
  whenever	
  they	
  want.	
  And	
  we	
  help	
  
mobile	
  auto	
  detailers	
  spend	
  less	
  :me	
  chasing	
  customers	
  
and	
  more	
  :me	
  detailing	
  cars.	
  
9	
  
2.	
  Develop	
  mockups	
  
10	
  
Make	
  it	
  easy	
  to	
  test	
  the	
  need/desire	
  for	
  your	
  
product	
  with	
  your	
  target	
  users/customers	
  
Use	
  free	
  tools	
  like	
  Balsamiq	
  Mockups	
  to	
  create	
  
mockups	
  in	
  a	
  few	
  hours	
  
Browse	
  available	
  
detailers	
  
Compare	
  prices,	
  
ra:ngs	
  &	
  reviews	
  
Book	
  
&	
  pay	
  
3.	
  Test	
  market	
  need/desire	
  
11	
  
3.	
  Test	
  market	
  need/desire	
  
Do	
  your	
  target	
  users/customers	
  need	
  or	
  want	
  your	
  product?	
  
	
  
Is	
  your	
  product	
  significantly	
  be@er	
  than	
  current	
  solu:ons?	
  
	
  
Will	
  your	
  target	
  users/customers	
  switch	
  to	
  your	
  solu:on?	
  	
  
	
  
Use	
  in-­‐person	
  interviews	
  and	
  online	
  survey	
  tools	
  (e.g.	
  
Google	
  Surveys)	
  to	
  measure	
  and	
  quan:fy	
  need/desire	
  
	
  
Example	
  
87%	
  of	
  1,000	
  office	
  workers	
  surveyed	
  would	
  use	
  a	
  service	
  like	
  
Gleamr.	
  79%	
  of	
  mobile	
  auto	
  detailers	
  said	
  the	
  same.	
  
12	
  
4.	
  Test	
  your	
  pricing	
  
Will	
  users	
  pay	
  to	
  use	
  your	
  product?	
  
	
  
How	
  much	
  would	
  they	
  be	
  willing	
  to	
  pay?	
  
	
  
How	
  would	
  they	
  like	
  to	
  pay?	
  One-­‐:me	
  fee?	
  Monthly	
  
subscrip:on?	
  Other?	
  
	
  
Example	
  
Consumers	
  expect	
  a	
  service	
  like	
  Gleamr	
  to	
  be	
  free.	
  	
  
Mobile	
  auto	
  detailers	
  are	
  willing	
  to	
  pay	
  a	
  15%	
  transac/on	
  fee.	
  
13	
  
5.	
  Size	
  your	
  market	
  opportunity	
  
Could	
  you	
  make	
  enough	
  money	
  to	
  make	
  it	
  worth	
  	
  
star:ng	
  a	
  business?	
  For	
  you?	
  For	
  investors?	
  
	
  
	
  
14	
  
	
  Total	
  US	
  autos	
   270	
  Million	
  
	
  #	
  Autos	
  detailed	
  (33%	
  all	
  autos)	
   90	
  Million	
  	
  
	
  #	
  Autos	
  mobile	
  detailed	
  (33%	
  all	
  details)	
   30	
  Million	
  
	
  Average	
  mobile	
  details	
  per	
  auto	
  per	
  year	
   	
  6	
  	
  
	
  Total	
  mobile	
  details	
  per	
  year	
   	
  180	
  Million	
  	
  
	
  Average	
  mobile	
  detail	
  price	
   	
  $75	
  	
  
	
  Total	
  mobile	
  detail	
  spend	
  per	
  year	
   	
  $14	
  Billion	
  	
  
	
  Gleamr	
  Annual	
  Revenue	
  (@	
  15%	
  txn	
  fee)	
   	
  $2	
  Billion	
  	
  
Gleamr	
  Example	
  
6.	
  Develop	
  your	
  customer	
  acquisi)on	
  plan	
  
How	
  will	
  you	
  acquire	
  users/customers?	
  Online	
  adver:sing?	
  
Direct	
  sales?	
  Other?	
  
	
  
Can	
  you	
  acquire	
  users/customers	
  profitably	
  and	
  at	
  scale?	
  
	
  
What	
  will	
  your	
  customer	
  acquisi)on	
  cost	
  be?	
  What	
  will	
  your	
  
life)me	
  value	
  of	
  customer	
  be?	
  Will	
  LTV	
  be	
  3-­‐5x	
  CAC?	
  
	
  
Example	
  
Gleamr	
  will	
  acquire	
  users	
  (consumers)	
  through	
  online	
  
adverDsing.	
  Our	
  iniDal	
  tests	
  show	
  that	
  we’ll	
  get	
  a	
  5x	
  return	
  on	
  
our	
  customer	
  acquisiDon	
  cost.	
  
15	
  
7.	
  Develop	
  your	
  MVP	
  
“The	
  minimum	
  viable	
  product	
  is	
  that	
  version	
  of	
  a	
  new	
  product	
  
which	
  allows	
  a	
  team	
  to	
  collect	
  the	
  maximum	
  amount	
  of	
  
validated	
  learning	
  about	
  customers	
  with	
  the	
  least	
  effort.”	
  
Eric	
  Ries,	
  The	
  Lean	
  Startup	
  
	
  
	
  
Minimum	
  features	
  
Minimum	
  effort	
  
Minimum	
  investment	
  
Minimum	
  :me	
  to	
  market	
  
Minimum	
  :me	
  to	
  failure	
  
Minimum	
  :me	
  to	
  iterate	
  
16	
  
17	
  
8.	
  Prove	
  (1)	
  and	
  (2)	
  aka	
  product-­‐market	
  fit	
  
18	
  
Signups	
  
Do	
  the	
  dogs	
  like	
  the	
  dog	
  food?	
  
	
  
Trac:on	
  speaks	
  louder	
  than	
  words…	
  
MAUs	
   MRR	
  
9.	
  Scale	
  your	
  new	
  business	
  
19	
  
If	
  you	
  can	
  make	
  money	
  on	
  your	
  first	
  few	
  customers,	
  and	
  
your	
  market	
  opportunity	
  is	
  huge,	
  you’re	
  ready	
  to	
  scale…	
  
YourCo	
  $	
   $$$$$	
  
A	
  proven,	
  scalable	
  idea	
  is	
  every	
  investor’s	
  dream.	
  	
  
Think	
  Uber.	
  
Recap/Summary	
  of	
  Idea	
  Development	
  Process	
  
1.  Create	
  your	
  elevator	
  pitch	
  
2.  Develop	
  mockups	
  
3.  Test	
  need/desire	
  
4.  Test	
  pricing	
  &	
  willingness	
  to	
  pay	
  
5.  Size	
  market	
  opportunity	
  
6.  Develop	
  customer	
  acquisi:on	
  plan	
  
7.  Develop	
  your	
  MVP	
  
8.  Prove	
  (1)	
  and	
  (2)	
  aka	
  product-­‐market	
  fit	
  
9.  Scale	
  
20	
  
One	
  last	
  thought:	
  Think	
  Big.	
  Start	
  Small.	
  
21	
  
malcolm.lewis@gmail.com	
  

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Startup Ideas and Development: A 9-Step Process

  • 1. Idea  Genera)on  &  Development   for  Startups   Malcolm  Lewis  
  • 2. About  Me   Internet  entrepreneur/exec     6  internet  startups  since  1996   4  acquisi:ons   1  $BB  IPO   1  TBD       malcolmlewis.com   2  
  • 3. Every  great  company  started  with  one  simple  idea   3   Buy  books  online   Book  a  limo  on  your  phone   Book  rooms  with  locals   There’s  no  reason  why  your  idea  couldn’t  next  
  • 4. 4   It  won’t  be  easy…   But  you’ll  never  know  if  you  never  try  
  • 5. So  let’s  get  started   5  
  • 6. Idea  Genera)on   Two  basic  approaches     1:  “If  I  need  this…”   E.g.  Stuart  BuRerfield  -­‐  Slack  (Dev  team  collabora:on)     2:  “There  has  to  be  a  be@er  way…”   E.g.  Travis  Kalanick  -­‐  Uber  (Book  a  limo  on  your  phone)   6  
  • 7. 7   Whatever  your  idea,  make  sure  you  are  passionate  about  it  
  • 8. An  Idea  Development  Process   (my  version)   1.  Create  your  elevator  pitch   2.  Develop  mockups   3.  Test  market  need/desire   4.  Test  pricing   5.  Size  market  opportunity   6.  Develop  customer  acquisi:on  plan   7.  Develop  your  MVP   8.  Prove  (1)  and  (2)  aka  product-­‐market  fit   9.  Scale   8  
  • 9. 1.  Create  your  elevator  pitch   Explain  your  idea  in  15  seconds  or  less     Template   Your  company  name  is  your  solu:on  for  your  target   customers/users.  We  help  your  customers/users  solve   this  problem  with  these  benefits.     Example   Gleamr  is  “Uber  for  mobile  auto  details.”  We  help   consumers  get  an  affordable,  professional  auto  detail   wherever  they  are,  whenever  they  want.  And  we  help   mobile  auto  detailers  spend  less  :me  chasing  customers   and  more  :me  detailing  cars.   9  
  • 10. 2.  Develop  mockups   10   Make  it  easy  to  test  the  need/desire  for  your   product  with  your  target  users/customers   Use  free  tools  like  Balsamiq  Mockups  to  create   mockups  in  a  few  hours   Browse  available   detailers   Compare  prices,   ra:ngs  &  reviews   Book   &  pay  
  • 11. 3.  Test  market  need/desire   11  
  • 12. 3.  Test  market  need/desire   Do  your  target  users/customers  need  or  want  your  product?     Is  your  product  significantly  be@er  than  current  solu:ons?     Will  your  target  users/customers  switch  to  your  solu:on?       Use  in-­‐person  interviews  and  online  survey  tools  (e.g.   Google  Surveys)  to  measure  and  quan:fy  need/desire     Example   87%  of  1,000  office  workers  surveyed  would  use  a  service  like   Gleamr.  79%  of  mobile  auto  detailers  said  the  same.   12  
  • 13. 4.  Test  your  pricing   Will  users  pay  to  use  your  product?     How  much  would  they  be  willing  to  pay?     How  would  they  like  to  pay?  One-­‐:me  fee?  Monthly   subscrip:on?  Other?     Example   Consumers  expect  a  service  like  Gleamr  to  be  free.     Mobile  auto  detailers  are  willing  to  pay  a  15%  transac/on  fee.   13  
  • 14. 5.  Size  your  market  opportunity   Could  you  make  enough  money  to  make  it  worth     star:ng  a  business?  For  you?  For  investors?       14    Total  US  autos   270  Million    #  Autos  detailed  (33%  all  autos)   90  Million      #  Autos  mobile  detailed  (33%  all  details)   30  Million    Average  mobile  details  per  auto  per  year    6      Total  mobile  details  per  year    180  Million      Average  mobile  detail  price    $75      Total  mobile  detail  spend  per  year    $14  Billion      Gleamr  Annual  Revenue  (@  15%  txn  fee)    $2  Billion     Gleamr  Example  
  • 15. 6.  Develop  your  customer  acquisi)on  plan   How  will  you  acquire  users/customers?  Online  adver:sing?   Direct  sales?  Other?     Can  you  acquire  users/customers  profitably  and  at  scale?     What  will  your  customer  acquisi)on  cost  be?  What  will  your   life)me  value  of  customer  be?  Will  LTV  be  3-­‐5x  CAC?     Example   Gleamr  will  acquire  users  (consumers)  through  online   adverDsing.  Our  iniDal  tests  show  that  we’ll  get  a  5x  return  on   our  customer  acquisiDon  cost.   15  
  • 16. 7.  Develop  your  MVP   “The  minimum  viable  product  is  that  version  of  a  new  product   which  allows  a  team  to  collect  the  maximum  amount  of   validated  learning  about  customers  with  the  least  effort.”   Eric  Ries,  The  Lean  Startup       Minimum  features   Minimum  effort   Minimum  investment   Minimum  :me  to  market   Minimum  :me  to  failure   Minimum  :me  to  iterate   16  
  • 17. 17  
  • 18. 8.  Prove  (1)  and  (2)  aka  product-­‐market  fit   18   Signups   Do  the  dogs  like  the  dog  food?     Trac:on  speaks  louder  than  words…   MAUs   MRR  
  • 19. 9.  Scale  your  new  business   19   If  you  can  make  money  on  your  first  few  customers,  and   your  market  opportunity  is  huge,  you’re  ready  to  scale…   YourCo  $   $$$$$   A  proven,  scalable  idea  is  every  investor’s  dream.     Think  Uber.  
  • 20. Recap/Summary  of  Idea  Development  Process   1.  Create  your  elevator  pitch   2.  Develop  mockups   3.  Test  need/desire   4.  Test  pricing  &  willingness  to  pay   5.  Size  market  opportunity   6.  Develop  customer  acquisi:on  plan   7.  Develop  your  MVP   8.  Prove  (1)  and  (2)  aka  product-­‐market  fit   9.  Scale   20  
  • 21. One  last  thought:  Think  Big.  Start  Small.   21   malcolm.lewis@gmail.com