1. K PRADEEP KUMAR Contact: +91 7396172623
E-mail:pradeep.kandukury@gmail.com
Experience Summary:
Organization: First American India Pvt Ltd.
Current Experience
Industry BPO (Non Voice)
Parent Company FIRST AMERICAN FINANCIAL CORP
Duration 4 Years 6 months
Role Senior Process Associate
Profile Summary:
 A competent professional with 4 years of BPO experience in U.S Mortgage process Back office Operations.
 Resolving the Customer Queries and sharing the information through Emails and IM.
 Involved in Certification process on regularly and provide the accurate information to the customers.
 Handling the all orders without missing and completed within the TAT timelines
 Analyzing various (Eg-Mortgage, Deed) documents in the field of dollar amount, Party names and date of dues
information to the plant.
 End level of document verification for 100% Quality to meet the monthly SLA ratings.
 Resolving the Residential property queries and analyzing through maps to provide feedback to the vendors.
 Leveraged knowledge of whole DATA TRACE process and met internal and external requirements.
 Provided meticulous attention to detail in Title plant certification process within cutoff time.
Core Competencies:
 Proficient in smooth processing of Final Audit Back-end Operations.
 Preparation of Weekly & Monthly Error Analysis & TAT reports and sending to the concern vendors also U.S
team.
 Managed data in plant without any missing documents, if found any missing that needs to be communicated
through emails and IM.
 Monitoring the overall functioning process, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
 Demonstrated excellent follow-through with Keying vendor, Quality vendor and Management throughout all
phases of process.
 Undertaken training activities if required and also giving support to the new associates.

2. Academic Details:
• B.Com from Government Degree College (Kakatiya University) in 2007 with 64%.
• M.P.C from Government Junior College (Boys) in Andrapradesh with 57%.
• S.S.C from Government Boys High School, in Andrapradesh with 70%.
Awards & Activities:
• Actively participated in NSS as a Volunteer from school days.
• Got “Service Excellence” awards and kudos in the current year namely monthly and quarterly.
Personal Details:
Name : K. Pradeep Kumar
Father’s Name : Sudhakara Chary
Gender : Male
Nationality : Indian
Languages Known : English and Telugu
Hobbies : Listening to music and Cooking
Present Address : Plat no- 66,
Balaji Colony, Kakaguda, Karkhana,
Secunderabad, Hyderabad. PIN- 500015
Declaration:
I hereby declare that the above information and particulars are true.
Date:
Place: Hyderabad (K. Pradeep Kumar)