Profile Azimuth Consulting was conceived as a solution provider to one of the most challenging issues faced by industry today – improving productivity through improving processes. Our Focus – is on BPO/ITES, where productivity and process improvement has significant impact on the organization’s top-line growth. Our Approach – is to work together with the client to jointly develop concepts and solutions that will add the highest value to all involved stakeholders. Values We are committed to exemplary Service, measurable Outcomes, authentic Partnership, and demonstrable Quality in all we do. Mission To help our clients accelerate the pace of positive change in their organization in order to significantly improve their business results and long-term viability for their shareholders. Vision To be acknowledged by our clients as their first choice in the capability areas in which we offer our expertise.

1. Re-imagine . Re-think . Re-engineer

2. About Azimuth
Profile
Azimuth Consulting was conceived as a solution provider to one of the most challenging issues faced by industry
today – improving productivity through improving processes.
Our Focus
is on BPO/ITES, where productivity and process improvement has significant impact on the organization’s top-line
growth.
Our Approach
is to work together with the client to jointly develop concepts and solutions that will add the highest value to all
involved stakeholders.
Values
We are committed to exemplary Service, measurable Outcomes, authentic Partnership, and demonstrable Quality in
all we do.
Mission
To help our clients accelerate the pace of positive change in their organization in order to significantly improve their
business results and long-term viability for their shareholders.
Vision
To be acknowledged by our clients as their first choice in the capability areas in which we offer our expertise.
Re-imagine . Re-think . Re-engineer

3. What we do
Business Process Improvement
Assessing the maturity of a process requires a multi-dimensional perspective, which involves breaking down the key elements of
high-performance process and asking questions such as:
• Are desired outcomes clearly defined, understood and alignedwith company objectives?
• Does the process have clear ownership and performance accountability?
• Is the process streamlined, optimized, consistent and standard?
• Is effectiveness measuredwith enabling technologies in place to achieve excellence?
Re-imagine . Re-think . Re-engineer

4. Methodology
Process Analysis
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5. Methodology
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Process Mapping
Process Analysis

6. Methodology
Process Analysis
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Theory of Constraints

7. Methodology
Process Analysis
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Calculating True Capacity

8. Methodology
Process Analysis
Productivity
• OE as a metric
• Financial value of productivity
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9. Methodology
Lean
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10. Methodology
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Yield
Lean

11. Methodology
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Sources of Waste
Lean

12. Methodology
Defects
• Determining cost of defects
Lean
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13. Methodology
Lean
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Process Capability

14. Methodology
Lean
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Problem Solving: RCA

15. Methodology
Lean
Control Charts and SPC
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16. Methodology
Variability Modelling
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17. Methodology
Value Stream Mapping
Variability Modelling
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18. Methodology
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Flow-time Efficiency
• Waiting Time Models
• Pooling
• Loss Models
Variability Modelling

19. Methodology
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Sequencing
Variability Modelling

20. The Azimuth Advantage
Commitment to client’s objectives
• Available on short notice
• Dedicated resource
• Singular focus on current project
Quality of output
• Subject Matter Expert
• Certification from the Wharton School, University of Pennsylvania
• Proven track record
Re-imagine . Re-think . Re-engineer

21. Stay connected
INDIA:
104 Silver Oaks, DLF-1
Gurgaon,
National Capital Region
: +91-852-773-8484
: http://www.azimuthglobalconsulting.com/
: prasad.rao@azimuthglobalconsulting.com
Re-imagine . Re-think . Re-engineer