1. Ready Your Organization for Mobile BPM:
BPM on the Go with IBM Worklight
Curtis Miles
IBM Technical Specialist
Business Process + Decision Management + Mobile
May 13, 2014

2. Agenda
Why Mobile Smarter Processes
• Use Case Patterns and Benefits
What’s in the box
• Adoption Patterns
Demo and technical details
• An example of a mobile-enabled Smarter Process
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3. growth in mobile process reinvention
by 2015 to $7.6B
growth in mobile app development services by
2015 to $5.6B
Ultimately, mobile apps must drive processes
to deliver business value
~ Mobile Engagement Demands Process Transformation, Forrester 2013
Mobile process reinvention will drive future mobile growth

4. Mobile Smarter Processes enables 3 use cases patterns
Customer Engagement Ecosystem of Everything Workforce Empowerment
Snowed in airports take advantage of mobile, process and decisioning capabilities
Smarter Process creates outcomes from mobile interactions
Personalized, differentiated &
location aware responses:
 Priority rebooking & lounge access,
 Free beverage & free wifi or
 Notify to stay home
Increase workforce
effectiveness
 Staff scheduling processes
recall emergency workers
 Redirect workers dynamically
based on emerging conditions
Ecosystem driven processes
sense and correct situations:
 Baggage reroutes itself
 Runway sensors detect debris
and automate clearance

5. Patterns and benefits of a Mobile Smarter Process
Internet
of People
Internet
of Things
Suppliers
& logistics
management
Ecosystem
Driven Process
Workforce
assignment
Task &
exception
management
Streamlining
data capture
Workforce
Enablement
Engaging
interactions
Self
Service
Context
based
offers
Customer
Engagement
Greater
accuracy
Increased
personalization
Reduced
capital
expense
Continuous
engagement
Streamlined
tasks
Timely actions
Instant
Information
CostSpeed Quality
Access
Alerts, SMS, mobile
email for convenience
& timeliness
Process
digitization
Pictures,
digital signatures
Context
Location (GPS),
speed (accelerometer),
social interaction
Mobile Enablers
of Process
Patterns Value Drivers
and Benefits

6. What’s in the box…

7. Powerfully Simple Choices for Mobile Smarter Process
IBM Business Process
Manager Mobile Application
 No additional software
 Leverage BPM skill set
 Leverage Coaches
 Leverage Device Services based
on HTML
Out of the Box
Worklight Mobile Application
 Leverage reference Worklight
artifacts like the Adapter
 Leverage BPM + Worklight skill
set
 Can leverage Coaches
 Leverage Device Services based
on Worklight APIs and HTML
Using Worklight
Custom Mobile Application
 Choice of mobile implementation
 Leverage REST APIs for BPM
 Can leverage Coaches
 Leverage Device Services based
on APIS
Custom Mobile
Application

8. iOS App for Mobile Users: Task Forms & Coaches
Flexible access to promote broader adoption
Simple task forms and intelligent “coaches” guide user inputs

9. V8 REST APIs and Tester Support Mobile Apps
IBM BPM V8 Process Portal and iOS Mobile App use this API

10. With IBM Business Process Manager V8.5
IBM mobile solutions for business process management
Non-production entitlement to Worklight Enterprise
Edition with IBM BPM V8.5
 Develop and test custom IBM BPM mobile applications using
Worklight
 Leverage the IBM BPM APIs and Coaches
 Accelerate development of customer ready mobile experiences
 Leverage business decisions from mobile devices
Accelerate delivery of mobile applications with new sample
coach views delivered via an IBM BPM mobile ready toolkit
 Leverage mobile device specific features
 Updated Worklight sample for use as starting point implementation
including Adapter to call BPM REST APIs
 New sample BPM controls targeted to deliver common mobile
experiences – Location, Camera, Mobile UI Layout

11. What’s new with V8.5.5
Responsive Coach Design with IBM BPM
 Design responsive Coaches for use on multiple form factors.
 Playback coaches prior to deployment
 Make Mobile part of Coach Design
 Leverage Responsive Coaches in any external user
interfaces including Worklight and custom mobile applications
IBM mobile solutions for business process management
Lite Coach Views to help deliver a true mobile experience
 Leverage a Technology Demonstration of lightweight coach
views targeted to delver a more responsive mobile experience
 Accelerate development of customer ready mobile experiences
 Coach views that look native to the device
Client Side Human Services
 Cached and executed in a browser
 New Web based Human Service and Coach Editor

12. Responsive Coaches Adapt to Screen Size
Adapt to screen size
change by click to show
Adapt to screen size by (1)
layout change (2) collapsible

13. Design Time Coach Configuration by Screen Size

14. WYSIWYG Styling
A new “Position” tab has been added to the coach & coach
view editor to allow user to easily adjust some common settings
of a coach view: width, height, padding etc with immediate
design time feedback on the Canvas
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15. What is Client Side Human Service (CSHS)
• User interface including page transition executed in a Brower
• Behave like Web 2.0 Application with UI and data separation
• Cacheable Coach Page HTML and Human Service Model without
instance data
Performance Improvement
• Reduce number of server requests
• Reduce number data size
• Reduce server side resources
Program Model Improvement
• User Interface and Service (Data) Separation
• Client Side Script Step is an extension to Coach, allowing client side
Coach validation
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BPM 8.5.5 Client Side Human Service

16. Industry Accelerators for Mobile Smarter Process
Best of Both Worlds
Flexibility
of BPM, ODM
Time Value
Out of The Box
Time to Value
Faster Implementation
Best Practices Built-in
Flexibility
Tailor to your specific needs
Easily adapt to change
IBM Business Process
Management &
Operational Decision
Management provide
more flexibility than
vertical OOB solutions
Don’t want to start from
scratch? Leverage our
pre-built industry
accelerators
Available on IBM BPM On Cloud
Available with Mobile to enable your Business Innovation
Industry Accelerators

17. IBM was named as a leader in Gartner Magic Quadrant for Intelligent Business
Process Management Suites & Mobile Application Platforms
Mobile Application Platforms
Mobile-enabled Smarter Process brings IBM’s proven expertise together
Intelligent Business Process
Management Suites

18. Mobile Smarter Processes drives differentiated
business operations for greater customer
experience and top line growth by:
 Enabling radical simplification of every
customer interaction by reinventing the process
through mobile
 Taking advantage of new mobile contextual
opportunities (GPS, accelerometer, digital
signatures, sensors etc) to drive the process and
engage the customer in new ways
 Create Business Moments with customers
wherever and whenever.
Engage the customer with Mobile Smarter Processes

19. ibm.com/smarterprocess
Demos:
http://www.ibmmobiledemos.com/
Apps & Samples:
lBM BPM Mobile Application for iOS:
https://itunes.apple.com/us/app/id514082860?mt=8
IBM BPM Mobile Applications:
http://wiki.bpmwiki.com/display/samples/Mobile+apps
IBM BPM V8.5 Worklight sample with mobile coach views:
http://wiki.bpmwiki.com/display/samples/Worklight+Sample+with+Mobile+Coach+Views+for+BPM+8.5
Next Steps:
Conduct a Discovery Workshop or a Quick Win Pilot
Learn more about Mobile Smarter Processes