1. Making Connections
Multicultural and
Cooperative
Services

2. Multicultural NSW
NSW is Australia’s most culturally diverse state
According to the 2011 Census:
•31% of NSW population
•26% of Australian population : were born
overseas
Over 200 languages spoken

3. Multicultural services
Consultancy - Advice and assistance with
supporting your diverse communities
Multicultural Collection of 43 community
languages to borrow through local public libraries
The Multicultural Purchasing Cooperative

4. Consultancy
Oriana Acevedo – Multicultural Consultant
Provides advice and support to library staff about all things multicultural
Tracks growth of new and emerging communities and develops
collections to support these as necessary
Liaises with other government agencies to facilitate access to useful
information, distributes to libraries
Coordinates the development of useful tools and marketing material for
libraries to use

5. Electronic
signage
This is available
in 4 designs,
each featuring a
different set of
languages

6. Electronic signage
 PDF can added
to electronic
display screens
• Print out and
laminate as a
poster

7. Promotional materials
Bookmarks
Leaflets
Banners for
your library

8. Multicultural Bulk Loan Service
 Collection available for bulk loan or individual
interlibrary loan
 43 languages, 13 unique to SL
 ESL collection – including English for X speakers
 Request through the webform, found at:
www.sl.nsw.gov.au  Services  Ask A Librarian
 Request form for public libraries

9. Highlights 2013-2014
101,006 items issued
Most popular : French, Spanish, Italian, German,
Japanese, Russian, Chinese, Greek, Korean, Tamil
Least popular : Slovenian, Bulgarian, Slovak,
Rumanian, Ukrainian
Most requestsMetro
Hornsby - 427
Manly - 226
Lane Cove - 185
Canterbury - 159
Country
Richmond-Tweed - 410
Queanbeyan - 123
Wollongong - 107
Batemans Bay - 74

10. Request form

11. Search for material by language or format
http://www.sl.nsw.gov.au/services/multicultural/language_search.html

12. Community Languages Collection Directory
http://www.sl.nsw.gov.au/services/multicultural/comm_languages/index.html

13. Example

14. Find newly purchased material by
our RSS feeds on the library’s homepage

15. My Loans : your library account
See what you have out and when it is due back
https://library.sl.nsw.gov.au/patroninfo~S2

16. Raising Awareness of Multicultural
Services
Does your library website include or link to
information about multicultural services ?
 State Library Multicultural Bulk Loans should be
displayed on open shelves and accessible to
everyone
Remove barriers for CALD groups wanting to use
the library by creating signage in community
languages using the Multilingual Glossary

17. Multilingual Glossary
http://www2.sl.nsw.gov.au/multicultural/glossary/
Create signage
and library
resources using
the multilingual
glossary
ie. Welcome

18. Example

19. Multilingual Pamphlets
http://www.sl.nsw.gov.au/services/multicultural/multicultural_pamphlets.html
information about
core library services
offered to
communities by
NSW public libraries.
Available in 49
languages including
English

20. Example

21. International newspapers online
Library PressDisplay
A service which allows
anyone who lives in NSW to
read newspapers in their
own language at home. Over
1,400 international
newspapers and magazines
from more than 80 countries
in 39 languages are available
using your State Library card
http://www.sl.nsw.gov.au/services/multicultural/multicultural_services_NSW_residents.html

22. : Multicultural Unit
http://pinterest.com/slnswlote/

23. @SLNSW_LOT
E

24. Disability Access Collections
Large print
Talking books
Both collections include a range of genres and
current publications
Available for bulk loan – same
conditions as Multicultural
Available for ILL

25. Disability Access Collections

26. Co-operative Purchasing

27. Co-operative Purchasing
Free service to provided to NSW public libraries
Facilitates the supply of material both in English and
languages other than English (LOTE)
Facilitates acquisition of LOTE material through
selection days:
Libraries supply comprehensive profile of buying needs by language and format
Suppliers invited to display material for selection by and on behalf of libraries
Organises the cataloguing of material according to
Libraries Australia standards
Coordinates end processing to individual library’s
specifications

28. Multicultural Cooperative Statistics
2013/14 financial year
Purchasing Statistics
Number of libraries : 54
Number of titles purchased : 27,041
Total amount spent on purchasing :
$635,857.46
Cataloguing and End processing
Number of title catalogued : 13,981
Number of items end processed : 14,427
Total cost of cataloguing and end processing
$94,406.73
Overall total cost of spending through the
Cooperative = $730,261.19

29. Chinese Selection Day
at Marrickville Town

30. Public Library Services
Contacts
Cameron Morley, Manager, Funding and Advisory
Services
cameron.morley@sl.nsw.gov.au, 9273 1483
Oriana Acevedo, Multicultural Consultant
oriana.acevedo@sl.nsw.gov.au, 9273 1544
Abby Dawson, Coordinator, Multicultural Bulk Loans
Service: abby.dawson@sl.nsw.gov.au, 9273 1541
Shauna Miller, Coordinator, Multicultural Purchasing
Cooperative: shauna.miller@sl.nsw.gov.au, 9273 1540