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Communication skills
- 3. What is Good and what is Bad Communication Some basic skills to become a Good Communicator
- 4. To recognize & overcome barriers Advantages of listening To speak confidently To communicate effectively
- 5. Communication is….. 55% 7% body language words 38% style
- 6. (ROLE PLAY)
- 7. To express our emotions Achieve joint understanding To get things done Pass on and obtain information Reach decisions Develop relationships Research show, 63 to 73 % of managerial time is spent on communication.
- 8. Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected
- 9. Art of getting your message across effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact
- 10. Written Letters, Memos, Reports… Spoken Conversations, Interviews, Phone Calls, Requests… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet…
- 11. Channel Formulating Delivery Message Sender Receiver Feedback Perception Response Understanding
- 12. Barriers are the hurdles or difficulties that come in the way of effective communication. They are : 1. Physical 2. Psychological 3. Linguistic 4. Cultural 5. Mechanical
- 13. BODY LANGUAGE the conscious and unconscious movements and postures by which attitudes and feelings are communicated
- 14. KINESICS THE TECHNICAL TERM FOR BODY LANGUAGE.
- 15. Openness Open hands, unbuttoned coat Arms crossed, sideways glance, touching- rubbing nose, rubbing Defensiveness eyes, buttoned coat, drawing away Pinching flesh, chewing pen, Insecurity thumb over thumb, biting fingernail
- 16. Upper body in sprinter's position, open hands, Cooperation sitting on edge of chair, hand to face gestures, unbuttoning coat. Steeple hands, hands behind back, back stiffened, hands in Confidence coat pockets with thumb out, hands on table, hand in the pocket of coat
- 17. (MIRRORING GAME)
- 18. Listening 45% Order in which we are taught Order in which we learn Speaking 30% Reading 16% Writing 9%
- 19. LISTEN – the most important component of communication L - LOOK I - INQUIRE S - SUMMARISE T – TAKE NOTES E - ENCOURAGE N - NEUTRALISE
- 22. What is culture? Helps me decide... It tells me what to think I can show it, and do I can see it
- 23. Culture What is culture ? •Culture is the arts elevated to set of beliefs •Culture is the lens through which we view the world
- 24. Cultural differences visible invisible Communication styles Beliefs Attitudes towards conflict Values Decision making styles Expectation Approaching to knowing Attitudes
- 25. Why cross culture is important ? Globalization Business opportunities Job opportunities Sharing of views and ideas Talent improvisation An understanding of diverse market
- 26. Eye In some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude . In Arab culture too little eye contact is regarded as disrespectful . In English culture certain amount of eye contact is necessary but too much makes people uncomfortable In South- Asian countries direct eye contact is regarded aggressive & rude .
- 27. Meanings of Hand Gestures in Different Cultures US=OK JAPAN = MONEY RUSSIA = ZERO BRAZIL = INSULT
- 28. However, the going good sign translates into a rude and offensive gesture in Islamic and Asian countries. In Australia, it means OK, but if you move it up and down, it is considered as a grave insult. Thumbs up hand sign
- 29. Fingers Crossed Hand gesture The cross may have originated from the Pagan symbols that means to ward off evil. Many times people cross their fingers before telling a lie, as it is believed to countervail the evil that comes of the lie. It is a positive and negative symbol as it interprets both luck or lies.
- 30. Skills to overcome differences To handle yourself ,use your head To handle others ,use your heart.
- 31. Precautions in cross- cultural communication 1. Slow down 2. Separate question 3. Use easy words 4. Write it down 5. Be supportive 6. Check meaning
- 32. I HEAR, I forget I SEE, I remember I DO, I understand”
- 33. Thank you for your ParTICIPaTIon