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Social	
  Media:	
  The	
  Revolution	
  Will	
  Be	
  Socialized	
  
by	
  
Andrew	
  Pearson	
  
	
  
	
  	
  

Overview	
  
Although	
   it	
   is	
   one	
   of	
   today’s	
   buzzwords,	
   “Social	
   Media”	
   is	
   a	
   generic	
   term	
   that	
   refers	
   to	
   websites	
   that	
  
allow	
   one	
   or	
   more	
   of	
   the	
   following	
   services:	
   social	
   networking,	
   content	
   management,	
   social	
  
bookmarking,	
   blogging	
   and	
   micro-­‐blogging,	
   live	
   video-­‐casting	
   and	
   access	
   into	
   virtual	
   worlds.	
   Social	
  
Media—the	
   technology	
   as	
   we	
   know	
   it	
   today—has	
   its	
   roots	
   in	
   Usenet,	
   a	
   worldwide	
   discussion	
   system	
  
that	
  allowed	
  users	
  to	
  post	
  public	
  messages	
  to	
  it	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  60,	
  2010).	
  	
  
Usenet	
   was	
   created	
   by	
   Tom	
   Truscott	
   and	
   Jim	
   Ellis	
   at	
   Duke	
   University	
   in	
   1979	
   (Kaplan	
   and	
  
Haenlein,	
   pg.	
   60,	
   2010)	
   and	
   it	
   is	
   still	
   in	
   use	
   today.	
   According	
   to	
   its	
   website,	
   Usenet	
   is	
   “a	
   world-­‐wide	
  
distributed	
   discussion	
   system.	
   It	
   consists	
   of	
   a	
   set	
   of	
   ‘newsgroups’	
   with	
   names	
   that	
   are	
   classified	
  
hierarchically	
   by	
   subject.	
   ‘Articles’	
   or	
   ‘messages’	
   are	
   ‘posted’	
   to	
   these	
   newsgroups	
   by	
   people	
   on	
  
computers	
   with	
   the	
   appropriate	
   software—these	
   articles	
   are	
   then	
   broadcast	
   to	
   other	
   interconnected	
  
computer	
  systems	
  via	
  a	
  wide	
  variety	
  of	
  networks.”[1]	
  Obviously,	
  1979	
  was	
  a	
  long	
  time	
  ago,	
  it	
  was	
  long	
  
before	
   what	
   most	
   people	
   would	
   consider	
   the	
   true	
   era	
   of	
   social	
   media,	
  which	
   began	
   with	
   the	
   creation	
   of	
  
“Open	
   Diary”,	
   an	
   early	
   social	
   networking	
   site	
   that	
   brought	
   online	
   diary	
   writers	
   together	
   into	
   one	
  
community”	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  60,	
  2010).	
  	
  
In	
   their	
   influential	
   article	
   Users	
   of	
   the	
   world,	
   unite!	
   The	
   challenges	
   and	
   opportunities	
   of	
   Social	
  
Media,	
  Kaplan	
  and	
  Haenlein	
  (pg.	
  60,	
  2010)	
  explain	
  that	
  a	
  formal	
  definition	
  of	
  social	
  media	
  first	
  requires	
  
an	
   understanding	
   of	
   two	
   related	
   concepts	
   that	
   are	
   often	
   referred	
   to	
   when	
   describing	
   it:	
   Web	
   2.0	
   and	
  
User	
  Generated	
  Content.	
  As	
  Kaplan	
  and	
  Haenlein	
  (pg.	
  60,	
  2010)	
  see	
  it:	
  
Web	
   2.0	
   is	
   a	
   term	
   that	
   was	
   first	
   used	
   in	
   2004	
   to	
   describe	
   a	
   new	
   way	
   in	
   which	
   software	
  
developers	
  and	
  end-­‐users	
  started	
  to	
  utilize	
  the	
  World	
  Wide	
  Web;	
  that	
  is,	
  as	
  a	
  platform	
  whereby	
  
content	
   and	
   applications	
   are	
   no	
   longer	
   created	
   and	
   published	
   by	
   individuals,	
   but	
   instead	
   are	
  
continuously	
  modified	
  by	
  all	
  users	
  in	
  a	
  participatory	
  and	
  collaborative	
  fashion.	
  While	
  applications	
  
such	
  as	
  personal	
  web	
  pages,	
  Encyclopedia	
  Britannica	
  Online,	
  and	
  the	
  idea	
  of	
  content	
  publishing	
  
belong	
  to	
  the	
  era	
  of	
  Web	
  1.0,	
  they	
  are	
  replaced	
  by	
  blogs,	
  wikis,	
  and	
  collaborative	
  projects	
  in	
  Web	
  
2.0.	
  Although	
  Web	
  2.0	
  does	
  not	
  refer	
  to	
  any	
  specific	
  technical	
  update	
  of	
  the	
  World	
  Wide	
  Web,	
  
there	
  is	
  a	
  set	
  of	
  basic	
  functionalities	
  that	
  are	
  necessary	
  for	
  its	
  functioning.	
  	
  
The	
  “basic	
  functionalities”	
  that	
  Kaplan	
  and	
  Haenlein	
  (pg.	
  61,	
  2010)	
  refer	
  to	
  are;	
  Adobe	
  Flash,	
  the	
  
popular	
   animation	
   tool,	
   interactivity,	
   and	
   web	
   streaming	
   audio/video	
   program,	
   Really	
   Simple	
  
Syndication	
  (RSS),	
  a	
  family	
  of	
  web	
  feed	
  formats	
  used	
  to	
  publish	
  frequently	
  updated	
  works—such	
  as	
  blog	
  
entries	
  or	
  news	
  headlines,	
  as	
  well	
  as	
  audio	
  and	
  video—in	
  a	
  standardized	
  format;	
  and	
  Asynchronous	
  Java	
  
Scrip	
   (AJAX),	
   a	
   group	
   of	
   web	
   development	
   methods	
   that	
   can	
   retrieve	
   data	
   from	
   web	
   servers	
  

Page	
  1	
  of	
  51	
  
asynchronously,	
  allowing	
  the	
  update	
  of	
  one	
  source	
  of	
  web	
  content	
  without	
  interfering	
  with	
  the	
  display	
  
and	
  behavior	
  an	
  entire	
  page.	
  	
  
For	
   Kaplan	
   and	
   Haenlein	
   (pg.	
   61,	
   2010),	
   Web	
   2.0	
   represents	
   the	
   ideological	
   and	
   technological	
  
foundation,	
   while	
   “User	
   Generated	
   Content	
   (UGC)	
   can	
   be	
   seen	
   as	
   the	
   sum	
   of	
   all	
   the	
   ways	
   in	
   which	
  
people	
  make	
  use	
  of	
  social	
  media.	
  The	
  term,	
  which	
  achieved	
  broad	
  popularity	
  in	
  2005,	
  is	
  usually	
  applied	
  
to	
  describe	
  the	
  various	
  forms	
  of	
  media	
  content	
  that	
  are	
  publicly	
  available	
  and	
  created	
  by	
  end-­‐users.”	
  	
  	
  
The	
  Four	
  Steps	
  of	
  Social	
  Media	
  
When	
  a	
  company	
  is	
  first	
  delving	
  into	
  social	
  media,	
  Eley	
  &	
  Tiley's	
  (pg.	
  85,	
  2009)	
  state	
  that	
  there	
  are	
  four	
  
steps	
  of	
  social	
  media	
  that	
  should	
  be	
  followed—listen,	
  join,	
  participate	
  and	
  create—and	
  these	
  steps	
  must	
  
be	
  strictly	
  followed	
  in	
  that	
  order.	
  
Listening	
  is	
  the	
  most	
  important	
  step.	
  People	
  online	
  are	
  frequently	
  mentioning	
  and	
  commenting	
  
on	
  a	
  company	
  and	
  its	
  products,	
  so	
  all	
  you	
  have	
  to	
  do	
  is	
  listen.	
  Even	
  if	
  you	
  do	
  not	
  choose	
  to	
  participate	
  in	
  
the	
   discussion	
   yourself,	
   you	
   will	
   discover	
   valuable	
   information	
   about	
   your	
   company	
   or	
   even	
   about	
  
yourself	
  if	
  you	
  are	
  an	
  artist	
  (Eley	
  &	
  Tilley,	
  pg.	
  86,	
  2009).	
  Instead	
  of	
  doing	
  expensive	
  surveys,	
  focus	
  groups	
  
or	
   other	
   experiments,	
   the	
   best	
   information	
   is	
   often	
   found	
   right	
   there	
   in	
   front	
   of	
   you	
   for	
   free	
   (Eley	
   &	
  
Tilley,	
  pg.	
  86,	
  2009).	
  You	
  will	
  find	
  out	
  what	
  your	
  customers	
  think	
  of	
  you	
  and	
  what	
  they	
  are	
  looking	
  for	
  as	
  
well	
   as	
   the	
   problems	
   and	
   frustrations	
   they	
   have	
   about	
   dealing	
   with	
   you	
   and/or	
   your	
   business.	
   Most	
  
importantly,	
  you	
  will	
  get	
  the	
  inside	
  scoop	
  of	
  what	
  is	
  actually	
  important	
  to	
  your	
  target	
  audience	
  (Eley	
  &	
  
Tilley,	
  pg.	
  86,	
  2009),	
  whether	
  that	
  audience	
  is	
  a	
  retailer’s	
  customer	
  base,	
  a	
  band’s	
  rabid	
  fans,	
  an	
  airline’s	
  
frequent	
  flyer	
  members	
  or	
  one	
  of	
  a	
  million	
  other	
  business	
  users.	
  
Listening	
  can	
  be	
  useful	
  in	
  the	
  following	
  ways:	
  
•
•
•
•
•

Monitor	
  for	
  buying	
  indication	
  terms	
  and	
  reply	
  with	
  helpful	
  links	
  (Nelson,	
  2013).	
  
Listen	
  for	
  recommendation	
  requests	
  and	
  share	
  helpful	
  links	
  (Nelson,	
  2013).	
  
Listen	
  for	
  discussions	
  of	
  your	
  product	
  or	
  category	
  and	
  provide	
  web	
  links	
  (Nelson,	
  2013).	
  
Share	
  relevant	
  web	
  content	
  with	
  prospects	
  (Nelson,	
  2013).	
  
Discover	
  relevant	
  blogs	
  and	
  ask	
  for	
  backlinks	
  (Nelson,	
  2013).	
  

Once	
  you	
  understand	
  the	
  community	
  and	
  what	
  it	
  is	
  all	
  about,	
  it	
  is	
  time	
  to	
  join	
  a	
  social	
  network.	
  
Many	
  networks	
  require	
  that	
  you	
  have	
  an	
  account	
  on	
  their	
  site	
  to	
  participate	
  in	
  the	
  discussions	
  and	
  you	
  
should	
  sign	
  up	
  as	
  it	
  is	
  always	
  better	
  to	
  have	
  an	
  account	
  even	
  if	
  you	
  are	
  not	
  required	
  to	
  have	
  one	
  because	
  
you	
  always	
  want	
  to	
  claim	
  your	
  brand	
  and/or	
  company	
  name	
  to	
  gain	
  credibility.	
  	
  
You	
  should	
  always	
  join	
  communities	
  where	
  you	
  are	
  most	
  likely	
  to	
  find	
  your	
  customers	
  (Eley	
  &	
  
Tilley,	
   pg.	
   86,	
   2009).	
   If	
   you	
   start	
   out	
   by	
   listening,	
   you	
   will	
   know	
   where	
   your	
   customers	
   tend	
   to	
  
congregate	
   online.	
   Facebook,	
   MySpace,	
   LinkedIn,	
   YouTube,	
   Flickr,	
   Delicious,	
   Digg	
   and	
   Twitter	
   are	
   big	
  
networks	
  which	
  should	
  be	
  on	
  your	
  radar	
  (Eley	
  &	
  Tilley,	
  pg.	
  87,	
  2009).	
  I	
  mention	
  many,	
  many	
  other	
  Social	
  
Media	
   sites	
   throughout	
   this	
   chapter	
   and	
   the	
   companion	
   website	
   to	
   this	
   article–www.social-­‐media-­‐
encyclopedia.com—also	
   includes	
   a	
   searchable	
   database	
   of	
   over	
   600	
   social	
   media	
   websites	
   that	
   I	
  
constantly	
  update.	
  Many	
  of	
  these	
  sites	
  can	
  be	
  used	
  to	
  listen	
  to	
  your	
  audience	
  or	
  to	
  start	
  a	
  discussion.	
  
Many	
  are	
  niche	
  websites	
  where	
  business	
  can	
  discover	
  very	
  selective	
  audiences.	
  	
  

Page	
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  51	
  
Businesses	
  should	
  set	
  up	
  accounts	
  at	
  all	
  the	
  major	
  social	
  networking	
  sites	
  and	
  link	
  back	
  to	
  their	
  
website(s)	
  (Nelson,	
  2013)	
  as	
  well	
  as	
  link	
  content	
  and	
  similar	
  keywords	
  throughout	
  their	
  social	
  channels	
  
(Nelson,	
  2013).	
  
Once	
   the	
   discussion	
   has	
   been	
   initiated,	
   then	
   it	
   is	
   time	
   to	
   participate	
   in	
   the	
   community.	
  
Participating	
  includes	
  replying	
  and	
  posting	
  to	
  online	
  forums	
  and	
  blogs,	
  reviewing	
  products	
  and	
  services	
  
and	
   bookmarking	
   sites	
   that	
   you	
   like	
   or	
   find	
   interesting	
   (Eley	
   &	
   Tilley,	
   pg.	
   88,	
   2009).	
   By	
   participating,	
   you	
  
will	
   build	
   your	
   online	
   brand	
   and	
   people	
   will	
   start	
   to	
   respect	
   you	
   as	
   a	
   valuable	
   contributor	
   to	
   the	
  
community	
   (Eley	
   &	
   Tilley,	
   pg.	
   88,	
   2009).	
   When	
   respected,	
   others	
   will	
   help	
   to	
   promote	
   you	
   and,	
   possibly,	
  
your	
  company	
  without	
  even	
  being	
  asked	
  to	
  do	
  so,	
  which,	
  as	
  most	
  marketers	
  will	
  tell	
  you,	
  is	
  one	
  of	
  the	
  
best	
   forms	
   of	
   marketing	
   around.	
   Not	
   only	
   is	
   word-­‐of-­‐mouth	
   marketing	
   one	
   of	
   the	
   most	
   trusted	
   forms	
   of	
  
marketing	
   around,	
   but	
   it	
   can	
   help	
   spread	
   the	
   word	
   about	
   a	
   brand	
   virally.	
   Two	
   words	
   of	
   warning,	
  
however;	
   your	
   role	
   models	
   should	
   always	
   be	
   very	
   experienced	
   and	
   remain	
   very	
   active	
   users	
   in	
   the	
  
community;	
   and,	
   most	
   of	
   all,	
   remember	
   that	
   it	
   is	
   never	
   okay	
   to	
   spam	
   (Eley	
   &	
   Tilley,	
   pg.	
   88,	
   2009).	
  	
  
Participation	
  can	
  be	
  fostered	
  in	
  the	
  following	
  ways:	
  
•
•
•
•
•
•
•
•
•

Ask	
  readers	
  to	
  sign	
  up	
  for	
  an	
  RSS	
  feed	
  (Nelson,	
  2013).	
  
Answer	
  all	
  questions	
  and	
  share	
  peer	
  referrals	
  (Nelson,	
  2013).	
  
Feature	
  community	
  members	
  on	
  your	
  site	
  (Nelson,	
  2013).	
  	
  
Share	
  customer	
  stories	
  (Nelson,	
  2013).	
  	
  
Ask	
  influencers	
  to	
  share	
  your	
  web	
  links	
  (Nelson,	
  2013).	
  
Interview	
  an	
  influencer	
  for	
  web	
  content	
  (Nelson,	
  2013).	
  
Have	
  an	
  influencer	
  guest	
  blog	
  (Nelson,	
  2013).	
  
Help	
  an	
  influencer	
  write	
  content	
  about	
  your	
  brand	
  (Nelson,	
  2013).	
  
Share	
  products	
  with	
  influencers	
  for	
  feedback	
  and	
  web	
  content	
  (Nelson,	
  2013).	
  

Finally,	
  it	
  is	
  time	
  to	
  create.	
  Once	
  you	
  have	
  built	
  yourself	
  an	
  online	
  brand	
  by	
  listening,	
  joining	
  and	
  
participating,	
   it	
   is	
   time	
   to	
   create	
   your	
   own	
   content	
   (Eley	
   &	
   Tilley,	
   pg.	
   89,	
   2009).	
   You	
   will	
   now	
   have	
   an	
  
audience	
  to	
  share	
  your	
  content	
  with	
  and	
  this	
  audience	
  will	
  help	
  you	
  spread	
  your	
  content	
  far	
  and	
  wide.	
  It	
  
should	
  be	
  noted	
  that	
  you	
  have	
  to	
  create	
  value;	
  ads	
  are	
  not	
  generally	
  seen	
  as	
  valuable	
  (Eley	
  &	
  Tilley,	
  pg.	
  
89,	
  2009).	
  Posting	
  “buy	
  my	
  stuff”	
  on	
  twitter	
  will	
  fail	
  to	
  achieve	
  the	
  results	
  you	
  want,	
  and	
  this	
  practice	
  
may	
   even	
   get	
   you	
   banned	
   (Eley	
   &	
   Tilley,	
   pg.	
   89,	
   2009).	
   By	
   making	
   beneficial	
   contributions	
   to	
   the	
  
community,	
  people	
  will	
  notice	
  you	
  and	
  want	
  to	
  know	
  more	
  about	
  your	
  company	
  (Eley	
  &	
  Tilley,	
  pg.	
  89,	
  
2009).	
  If	
  you	
  have	
  listened	
  properly,	
  you	
  should	
  have	
  a	
  solid	
  idea	
  of	
  the	
  type	
  of	
  content	
  people	
  would	
  
like	
  to	
  see	
  (Eley	
  &	
  Tilley,	
  pg.	
  89,	
  2009).	
  Then,	
  simply,	
  give	
  it	
  to	
  them.	
  You	
  can	
  be	
  creative	
  in	
  the	
  following	
  
ways:	
  
•
•
•
•
•

Divide	
  a	
  piece	
  of	
  content	
  into	
  multiple	
  Slideshare	
  presentations	
  that	
  link	
  to	
  your	
  site	
  (Nelson,	
  
2013).	
  
Start	
  a	
  LinkedIn	
  group	
  (Nelson,	
  2013).	
  
Tie	
  content	
  together	
  so	
  an	
  ebook	
  links	
  to	
  a	
  relevant	
  blog	
  post,	
  which,	
  in	
  turn,	
  links	
  to	
  a	
  topical	
  
webinar	
  (Nelson,	
  2013).	
  
Build	
  a	
  forum	
  or	
  community	
  section	
  on	
  your	
  website	
  (Nelson,	
  2013).	
  
Create	
  referral	
  programs	
  (Nelson,	
  2013).	
  	
  

Page	
  3	
  of	
  51	
  
Six	
  Types	
  of	
  Social	
  Media	
  
According	
   to	
   their	
   influential	
   article	
   Users	
   of	
   the	
   world,	
   unite!	
   The	
   challenges	
   and	
   opportunities	
   of	
   Social	
  
Media,	
  Kaplan	
  and	
  Haenlein	
  (2010)	
  break	
  Social	
  Media	
  down	
  into	
  the	
  following	
  six	
  different	
  types:	
  	
  
•
•
•
•
•
•

Collaborative	
  projects	
  
Blogs	
  and	
  micro-­‐blogs	
  
Content	
  communities	
  	
  
Social	
  networking	
  sites	
  
Virtual	
  game	
  worlds	
  
Virtual	
  social	
  worlds	
  

Throughout	
   the	
   rest	
   of	
   this	
   chapter,	
   I	
   will	
   break	
   down	
   each	
   of	
   these	
   types	
   of	
   social	
   media	
  
individually	
   as	
   well	
   as	
   explain	
   how	
   a	
   business	
   and/or	
   an	
   individual	
   can	
   use	
   them	
   on	
   their	
   own	
   or,	
  
preferably,	
  combined	
  together.	
  	
  	
  	
  
	
  

Collaborative	
  Projects	
  
Probably	
   the	
   most	
   democratic	
   form	
   of	
   all	
   UGC,	
   collaborative	
   projects	
   enable	
   the	
   joint	
   and	
   simultaneous	
  
creation	
  of	
  content	
  by	
  many	
  end-­‐users	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  62,	
  2010).	
  Kaplan	
  and	
  Haenlein	
  (pg.	
  62,	
  
2010)	
  believe	
  collaborative	
  projects	
  can	
  be	
  split	
  into	
  two	
  different	
  categories:	
  
•
•

Wikis–these	
  are	
  websites	
  that	
  allow	
  users	
  to	
  add,	
  remove,	
  and	
  change	
  text-­‐based	
  content;	
  and	
  	
  
Social	
  bookmarking	
  applications—these	
  enable	
  the	
  group-­‐based	
  collection	
  and	
  rating	
  of	
  Internet	
  
links	
  or	
  media	
  content.	
  	
  

The	
   main	
   idea	
   behind	
   collaborative	
   projects	
   is	
   that	
   joint	
   efforts	
   can	
   lead	
   to	
   a	
   better	
   outcome	
  
than	
   individual	
   action	
   (Kaplan	
   and	
   Haenlein,	
   pg.	
   62,	
   2010).	
   Examples	
   of	
   collaborative	
   projects	
   include	
  
the	
   web-­‐based	
   encyclopedia	
   Wikipedia	
   and	
   social	
   bookmarking	
   sites	
   such	
   as	
   Delicious	
   and	
  
Stumbleupon.	
  	
  
Social	
   bookmarking	
   is	
   both	
   the	
   method	
   of	
   storing	
   and	
   managing	
   Web	
   page	
   bookmarks	
   with	
  
individually	
   chosen	
   keywords	
   as	
   well	
   as	
   the	
   sharing	
   of	
   this	
   information	
   with	
   others.	
   At	
   social	
  
bookmarking	
   sites,	
   users	
   can	
   tag,	
   save,	
   manage	
   and	
   share	
   Websites	
   with	
   their	
   friends	
   and	
   their	
  
connections.	
  Users	
  can	
  add	
  descriptions	
  in	
  the	
  form	
  of	
  metadata	
  and	
  these	
  descriptions	
  can	
  be	
  anything	
  
from	
  free	
  text	
  comments,	
  favorable	
  or	
  unfavorable	
  votes,	
  or	
  tags	
  that	
  collectively	
  form	
  a	
  social	
  thread	
  of	
  
information.	
  This	
  kind	
  of	
  thread	
  is	
  also	
  known	
  as	
  a	
  folksonomy—“the	
  process	
  by	
  which	
  many	
  users	
  add	
  
metadata	
  in	
  the	
  form	
  of	
  keywords	
  to	
  shared	
  content”	
  (Golder	
  and	
  Huberman,	
  2006).	
  	
  
In	
   his	
   article	
   How	
   to	
   Use	
   Social	
   Bookmarking	
   for	
   Business,	
   Lou	
   Dubois	
   (2010)	
   explains	
   that	
  
“Social	
   bookmarking,	
   at	
   its	
   most	
   basic	
   form,	
   is	
   a	
   simple	
   way	
   to	
   organize	
   all	
   of	
   the	
   best	
   content	
   from	
  
around	
  the	
  web	
  based	
  off	
  your	
  interests,	
  all	
  in	
  one	
  place.”	
  It	
  is	
  a	
  handy	
  way	
  to	
  “sort	
  the	
  relevant	
  from	
  
the	
  irrelevant,	
  according	
  to	
  their	
  interests	
  and	
  the	
  value	
  of	
  the	
  information	
  provided.	
  And	
  perhaps	
  most	
  
importantly,	
  the	
  bookmarks	
  are	
  transferable	
  between	
  computers	
  and	
  locations”	
  (Dubois,	
  2010).	
  
Founded	
  in	
  2003,	
  Delicious	
  (then	
  known	
  as	
  del.icio.us)	
  coined	
  the	
  term	
  social	
  bookmarking	
  and	
  
pioneered	
  the	
  concept	
  of	
  tagging	
  (Mathes,	
  2004).	
  The	
  following	
  year,	
  similar	
  sites	
  such	
  as	
  Furl,	
  Simpy,	
  

Page	
  4	
  of	
  51	
  
Citeulike	
   and	
   Connotea	
   came	
   online.	
   Stumbleupon	
   also	
   appeared	
   around	
   the	
   same	
   time.	
   There	
   are	
   now	
  
countless	
  other	
  sites	
  and	
  I	
  have	
  included	
  a	
  list	
  of	
  over	
  40	
  of	
  the	
  most	
  popular	
  ones	
  later	
  in	
  this	
  chapter.	
  	
  
Why	
  are	
  these	
  sites	
  so	
  important	
  and	
  powerful?	
  Well,	
  in	
  his	
  book	
  The	
  Wisdom	
  of	
  Crowds	
  (2004),	
  
James	
  Surowiecki	
  argues	
  that	
  the	
  collective	
  opinion	
  of	
  a	
  large,	
  diverse	
  and	
  independent	
  group	
  of	
  people	
  
produces	
   more	
   accurate	
   information	
   than	
   the	
   judgment	
   of	
   a	
   single	
   expert.	
   According	
   to	
   Surowiecki	
  
(2004),	
   groups	
   can	
   excel	
   even	
   when	
   individuals	
   fail.	
   “Under	
   the	
   right	
   circumstances,	
   groups	
   are	
  
remarkably	
  intelligent,	
  and	
  are	
  often	
  smarter	
  than	
  the	
  smartest	
  people	
  in	
  them.”	
  	
  	
  
Using	
  the	
  highly	
  successful	
  search	
  engine	
  Google	
  as	
  an	
  example,	
  Surowiecki	
  (2004)	
  shows	
  that	
  
Google's	
   underlying	
   technology	
   is	
   based	
   on	
   the	
   wisdom	
   of	
   the	
   crowd	
   and	
   that	
   the	
   system	
   works	
   so	
   well	
  
because	
   it	
   uses	
   the	
   collective	
   voice—or	
   votes—of	
   millions	
   of	
   people	
   to	
   deliver	
   its	
   search	
   results	
  
(Surowiecki,	
  2004).	
  Few	
  would	
  argue	
  that	
  they	
  are	
  incredibly	
  accurate	
  and	
  have	
  made	
  Google	
  the	
  go-­‐to	
  
search	
  Internet	
  destination.	
  	
  
To	
   augment	
   his	
   somewhat	
   counter-­‐intuitive	
   argument,	
   Surowiecki	
   states	
   that	
   for	
   a	
   crowd	
  
opinion	
  to	
  be	
  considered	
  wiser	
  than	
  the	
  judgment	
  of	
  an	
  expert,	
  three	
  requirements	
  must	
  be	
  in	
  place;	
  
the	
   crowd	
   must	
   be	
   diverse;	
   the	
   crowd	
   members	
   must	
   be	
   independent;	
   and	
   the	
   crowd	
   must	
   be	
  
decentralized	
   (Surowiecki,	
   2004).	
   Because	
   of	
   the	
   vast,	
   decentralized	
   and	
   independent	
   nature	
   of	
   the	
  
Internet,	
   Kaplan	
   and	
   Haenlein's	
   (2010)	
   “collaborative	
   projects”	
   easily	
   fulfill	
   all	
   three	
   of	
   Surowiecki's	
  
requirements	
  (Surowiecki,	
  2004).	
  	
  
Compared	
   to	
   search	
   engines	
   and	
   traditional	
   automated	
   resource	
   location	
   and	
   classification	
  
software,	
  social	
  bookmarking	
  systems	
  are	
  advantageous	
  because	
  the	
  tag-­‐based	
  classification	
  is	
  done	
  by	
  
a	
   human	
   being,	
   who	
   usually	
   understands	
   the	
   content	
   and	
   context	
   of	
   a	
   resource	
   better	
   than	
   any	
  
algorithm-­‐based	
   computer	
   program.	
   Human	
   beings	
   are	
   also	
   adept	
   at	
   finding	
   and	
   bookmarking	
   Web	
  
pages	
  that	
  often	
  go	
  unnoticed	
  by	
  web	
  spiders	
  (Heymann,	
  Koutrika,	
  Garcia-­‐Molina,	
  2008).	
  In	
  addition,	
  a	
  
user	
   will	
   probably	
   find	
   a	
   system	
   that	
   ranks	
   a	
   resource	
   based	
   on	
   how	
   many	
   times	
   it	
   has	
   been	
  
bookmarked	
   by	
   other	
   users	
   more	
   valuable	
   than	
   a	
   system	
   that	
   simply	
   ranks	
   resources	
   based	
   on	
   the	
  
number	
  of	
  external	
  links	
  pointing	
  to	
  it.	
  
For	
   the	
   promotion	
   of	
   a	
   business,	
   social	
   bookmarking	
   is	
   important	
   because	
   it	
   helps	
   a	
   compnay	
  
Website	
  get	
  quality	
  backlinks.	
  When	
  a	
  Website	
  is	
  submitted	
  for	
  ranking	
  by	
  a	
  search	
  engine,	
  the	
  search	
  
engine	
  considers	
  the	
  quality	
  of	
  the	
  backlinks,	
  i.e.,	
  the	
  quality	
  of	
  the	
  sites	
  linking	
  back	
  to	
  it.	
  This	
  means	
  
that	
  if	
  you	
  bookmark	
  popular	
  sites,	
  the	
  search	
  engine	
  spiders	
  will	
  automatically	
  follow	
  the	
  links	
  back	
  to	
  
your	
  site.	
  	
  
Kaplan	
   and	
   Haenlein	
   (pg.	
   62,	
   2010)	
   argue	
   that,	
   “From	
   a	
   corporate	
   perspective,	
   firms	
   must	
   be	
  
aware	
   that	
   collaborative	
   projects	
   are	
   trending	
   toward	
   becoming	
   the	
   main	
   source	
   of	
   information	
   for	
  
many	
   consumers.	
   As	
   such,	
   although	
   not	
   everything	
   written	
   on	
   Wikipedia	
   may	
   actually	
   be	
   true,	
   it	
   is	
  
believed	
   to	
   be	
   true	
   by	
   more	
   and	
   more	
   Internet	
   users.”	
   This	
   can	
   have	
   particularly	
   damaging	
  
repercussions	
  during	
  a	
  corporate	
  crisis	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  62,	
  2010).	
  	
  	
  
Collaborative	
  projects	
  can	
  also	
  be	
  used	
  to	
  increase	
  productivity,	
  for	
  example,	
  the	
  Finnish	
  mobile	
  
manufacturer	
   Nokia	
   “uses	
   internal	
   wikis	
   to	
   update	
   employees	
   on	
   project	
   status	
   and	
   to	
   trade	
   ideas,	
  
which	
  are	
  used	
  by	
  about	
  20%	
  of	
  its	
  68,000	
  staff	
  members”	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  63,	
  2010).	
  Also,	
  the	
  

Page	
  5	
  of	
  51	
  
U.S.	
   application	
   software	
   company	
   Adobe	
   Systems	
   “maintains	
   a	
   list	
   of	
   bookmarks	
   to	
   company-­‐related	
  
websites	
  and	
  conversations	
  on	
  Delicious”	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  63,	
  2010).	
  	
  
Dubois	
  (2010)	
  explains	
  that	
  “From	
  an	
  individual	
  consumption	
  perspective	
  for	
  Internet	
  readers,	
  
social	
  bookmarking	
  can	
  make	
  great	
  sense	
  to	
  filter	
  your	
  news	
  and	
  information	
  all	
  into	
  one	
  place.”	
  But	
  it	
  
also	
  makes	
  great	
  sense	
  for	
  businesses	
  to	
  utilize	
  these	
  tools	
  as	
  they	
  can	
  increase	
  Website	
  traffic	
  and	
  grow	
  
brand	
  recognition	
  by	
  curating	
  information	
  and	
  disseminating	
  client	
  testimonials	
  (Dubois,	
  2010).	
  
Throughout	
   the	
   business	
   world,	
   content	
   curators	
   are	
   “considered	
   the	
   gatekeepers	
   to	
  
information	
   for	
   businesses	
   and	
   individuals.	
   As	
   a	
   company,	
   curating,	
   or	
   aggregating	
   the	
   best	
   content	
  
from	
   around	
   the	
   web,	
   can	
   make	
   you	
   an	
   industry	
   leader”	
   (Dubois,	
   2010).	
   For	
   companies	
   you	
   already	
  
work	
  with,	
  showing	
  that	
  you	
  are	
  on	
  top	
  of	
  industry	
  news	
  gives	
  you	
  a	
  vaunted	
  level	
  of	
  credibility	
  (Dubois,	
  
2010).	
  “Similarly,	
  if	
  you	
  think	
  of	
  it	
  from	
  the	
  perspective	
  of	
  businesses	
  who	
  you	
  don't	
  already	
  do	
  business	
  
with,	
  you're	
  going	
  to	
  be	
  seen	
  as	
  a	
  resource	
  for	
  information”	
  (Dubois,	
  2010),	
  which	
  should	
  give	
  you	
  an	
  
immediate	
  leg	
  up	
  on	
  your	
  competition.	
  
Another	
   way	
   to	
   utilize	
   these	
   tools	
   is	
   by	
   pulling	
   together	
   all	
   of	
   your	
   company’s	
   best	
   customer	
  
testimonials	
   in	
   a	
   social	
   bookmark.	
   Just	
   about	
   every	
   business	
   gets	
   questions	
   about	
   its	
   client	
   list	
   and	
  
testimonials	
   from	
   its	
   potential	
   business	
   partners.	
   When	
   asked	
   the	
   question:	
   "What	
   have	
   others	
   said	
  
about	
  your	
  work?",	
  wouldn’t	
  it	
  be	
  better	
  to	
  direct	
  potential	
  clients	
  to	
  a	
  site	
  that	
  has	
  all	
  of	
  the	
  company’s	
  
testimonials	
   in	
   one	
   place,	
   in	
   a	
   simple	
   format	
   rather	
   than	
   sending	
   them	
   to	
   a	
   Yelp	
   page,	
   argues	
   Dubois	
  
(2010).	
  
Dubois	
  (2010)	
  explains	
  that,	
  "For	
  individual	
  projects	
  and	
  campaigns,	
  the	
  creation	
  of	
  folders	
  and	
  
tags	
  within	
  social	
  bookmarking	
  sites	
  can	
  make	
  it	
  very	
  easy	
  to	
  track	
  success.	
  If	
  you've	
  recently	
  launched	
  a	
  
campaign	
   and	
   want	
   to	
   see	
   what	
   stories,	
   blog	
   posts,	
   Twitter	
   notes	
   and	
   more	
   have	
   been	
   written	
   about	
   it,	
  
you	
  can	
  very	
  easily	
  refer	
  to	
  your	
  social	
  bookmarks,	
  where	
  again	
  all	
  of	
  the	
  information	
  is	
  gathered	
  in	
  one	
  
place".	
  Dubois	
  (2010)	
  recommends	
  the	
  following	
  steps:	
  
•
•
•
•
•

Create	
  accounts	
  on	
  the	
  sites	
  you	
  want	
  to	
  be	
  on.	
  Fill	
  out	
  a	
  complete	
  profile	
  about	
  you	
  and	
  your	
  
company	
  and	
  add	
  a	
  link	
  back	
  to	
  your	
  webpage.	
  
Add	
  the	
  social	
  bookmarking	
  tools	
  and	
  buttons	
  to	
  your	
  website	
  and/or	
  blog	
  so	
  users	
  can	
  utilize	
  
them	
  within	
  your	
  community.	
  
Create	
  lists	
  and	
  categories	
  to	
  arrange	
  specific	
  information	
  in	
  neat,	
  searchable	
  silos.	
  
Submit	
  URL	
  links	
  to	
  the	
  bookmarking	
  site	
  and	
  write	
  reviews,	
  rate	
  other	
  stories,	
  etc.,	
  etc.	
  
Network	
  with	
  other	
  community	
  members	
  who	
  share	
  similar	
  interests.	
  

Social	
   bookmarking	
   isn’t	
   as	
   intuitive	
   a	
   process	
   as	
   blogging	
   or	
   social	
   networking	
   on	
   sites	
   like	
  
Facebook	
  or	
  Twitter,	
  but	
  it	
  is	
  a	
  very	
  valuable	
  tool	
  in	
  its	
  own	
  right	
  and	
  it	
  should	
  be	
  one	
  part	
  of	
  a	
  social	
  
media	
  marketing	
  plan.	
  	
  

List	
  of	
  Collaborative	
  Projects	
  Websites	
  
As	
  the	
  Collaborative	
  Projects	
  landscape	
  changes	
  on	
  a	
  daily	
  basis,	
  it	
  is	
  impossible	
  to	
  list	
  all	
  of	
  the	
  available	
  
Websites,	
  but	
  these	
  are	
  some	
  of	
  the	
  most	
  common	
  and	
  popular	
  platforms	
  I	
  have	
  found:	
  	
  
NAME	
  
A1	
  Webmarks	
  

ABOUT	
  
A1-­‐Webmarks	
  is	
  a	
  free	
  service	
  that	
  combines	
  the	
  convenience	
  
of	
   a	
   personal	
   webmark	
   server	
   with	
   the	
   power	
   of	
   social	
  

Page	
  6	
  of	
  51	
  

WEBSITE	
  
	
  	
  a1-­‐webmarks.com	
  
Blinklist	
  

Blurpalicious	
  
Bookmarky	
  
Delicious	
  
Digg	
  

Diigo	
  

Folkd	
  

Google	
  Bookmarks	
  

Gravee	
  

	
  ikeepbookmarks	
  
Jeteye	
  

Jumptags	
  

webmarking.	
  
BlinkList	
   is	
   a	
   powerful	
   productivity	
   tool	
   that	
   makes	
   is	
   much	
  
blinklist.com	
  
easier	
   for	
   anyone	
   to	
   share	
   and	
   save	
   their	
   links	
   for	
   later.	
   With	
  
BlinkList	
   you	
   can	
   save	
   a	
   local	
   copy	
   of	
   any	
   web	
   page	
   on	
   your	
  
computer.	
  We	
  give	
  you	
  a	
  website	
  so	
  that	
  you	
  can	
  easily	
  access	
  
all	
  of	
  the	
  links	
  that	
  you	
  saved	
  from	
  any	
  computer.	
  
Social	
  bookmarking	
  made	
  simple.	
  
blurpalicious.com	
  
The	
  hottest	
  tags	
  and	
  bookmarks	
  in	
  one	
  easy	
  serving.	
  
bookmarky.com	
  
Keep,	
  share,	
  and	
  discover	
  the	
  best	
  of	
  the	
  Web	
  using	
  Delicious,	
  
delicious.com	
  
the	
  world's	
  leading	
  social	
  bookmarking	
  service.	
  
Digg	
  delivers	
  the	
  most	
  interesting	
  and	
  talked	
  about	
  stories	
  on	
  
digg.com	
  
the	
  Internet	
  right	
  now.	
  The	
  Internet	
  is	
  full	
  of	
  great	
  stories,	
  and	
  
Digg	
   helps	
   you	
   find,	
   read,	
   and	
   share	
   the	
   very	
   best	
   ones.	
   It’s	
  
simple	
   and	
   it’s	
   everywhere:	
   visit	
   Digg	
   on	
   the	
   web,	
   find	
   it	
   on	
  
your	
   iPhone,	
   or	
   get	
   the	
   best	
   of	
   Digg	
   delivered	
   to	
   your	
   inbox	
  
with	
  The	
  Daily	
  Digg.	
  	
  
If	
  you	
  browse	
  or	
  read	
  a	
  lot	
  on	
  the	
  web,	
  we	
  believe	
  you	
  will	
  find	
  
diigo.com	
  
Diigo	
   indispensable.	
   Diigo	
   is	
   two	
   services	
   in	
   one	
   -­‐-­‐	
   it	
   is	
   a	
  
research	
  and	
  collaborative	
  research	
  tool	
  on	
  the	
  one	
  hand,	
  and	
  
a	
  knowledge-­‐sharing	
  community	
  and	
  social	
  content	
  site	
  on	
  the	
  
other.	
  
Using	
   social	
   bookmarks	
   with	
   folkd.com	
   will	
   enrich	
   your	
   web-­‐
folkd.com	
  
surfing	
   experience.	
   We	
   provide	
   a	
   simple	
   website	
   and	
   easy	
   to	
  
use	
   browser	
   buttons	
   which	
   allow	
   you	
   to:	
   Save	
   your	
   favourite	
  
links	
   and	
   bookmarks	
   online	
   and	
   access	
   them	
   from	
   anywhere	
   at	
  
any	
  time.	
  
Save	
   time	
   with	
   quick	
   links	
   to	
   your	
   favorite	
   websites.	
   Use	
   google.com/bookmarks	
  
Google’s	
  Web	
  History	
  to	
  find	
  the	
  sites	
  you	
  visit	
  frequently	
  and	
  
bookmark	
   your	
   favorites.	
   Use	
   the	
   Google	
   Toolbar	
   for	
   quick	
  
access	
  to	
  your	
  bookmarks	
  and	
  to	
  easily	
  create	
  more.	
  Get	
  your	
  
bookmarks	
   on	
   any	
   computer.	
   No	
   matter	
   where	
   you	
   may	
   be	
  
surfing	
   the	
   web,	
   your	
   bookmarks	
   can	
   stay	
   with	
   you	
   just	
   by	
  
signing	
   in.	
   Keep	
   your	
   bookmarks	
   organized.	
   Add	
   searchable	
  
labels	
   and	
   notes	
   to	
   your	
   bookmarks	
   to	
   find	
   them	
   easily	
   and	
  
keep	
  them	
  organized.	
  
Gravee	
   takes	
   three	
   of	
   the	
   most	
   useful	
   applications	
   on	
   the	
   Web	
  
gravee.com	
  
and	
   combines	
   them	
   together	
   in	
   one	
   experience	
   –	
   search,	
  
recommendations,	
   and	
   social	
   networking	
   &	
   sharing.	
   This	
  
creates	
   a	
   rich	
   social	
   search	
   and	
   recommendation	
   engine	
   that	
  
personalizes	
  results	
  based	
  on	
  your	
  interests,	
  as	
  well	
  as	
  those	
  of	
  
your	
  friends	
  (and	
  other	
  people	
  like	
  you	
  whom	
  you	
  don't	
  even	
  
know).	
  
iKeepBookmarks.com	
   allows	
   you	
   to	
   upload,	
   and	
   keep,	
   your	
   ikeepbookmarks.com	
  
bookmarks	
   on	
   the	
   web	
   for	
   free.	
   You	
   can	
   access	
   them	
   at	
   any	
  
time,	
  from	
  any	
  computer...	
  anywhere!	
  
Jeteye	
  was	
  created	
  to	
  address	
  the	
  difficulty	
  of	
  keeping	
  track	
  of	
  
jeteye.com	
  
good	
   information	
   and	
   resources	
   that	
   you	
   find	
   online.	
   The	
  
Jeteye	
   community	
   is	
   a	
   public	
   library	
   where	
   people	
   can	
   freely	
  
use	
  Jeteye	
  tools	
  to	
  create	
  and	
  share	
  Jetpaks™.	
  
Jumptags.com	
   is	
   a	
   revolutionary	
   Web	
   2.0	
   social	
   bookmarking	
  
jumptags.com	
  
web	
  service	
  for	
  collecting,	
  storing,	
  sharing	
  and	
  distributing	
  web	
  
bookmarks,	
   notes,	
   rss	
   feeds,	
   contacts,	
   and	
   much	
   more.	
   Based	
  

Page	
  7	
  of	
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Linkroll	
  
Linksgutter	
  
Mister	
  Wong	
  
Mylinkvault	
  
Netvouz	
  

Oyax	
  

Plime	
  
Reddit	
  

Squidoo	
  

Startaid	
  

Stumbleupon	
  

Trendhunter	
  

Vi.sualize.us	
  

on	
   AJAX	
   and	
   other	
   next	
   generation	
   web	
   development	
  
techniques,	
   Jumptags.com	
   offers	
   the	
   easiest,	
   fastest,	
   most	
  
intuitive	
   and	
   productive	
   way	
   of	
   maintaining	
   and	
   collaborating	
  
bookmarks	
  and	
  other	
  internet	
  resources	
  online.	
  
Linkroll	
   is	
   a	
   free	
   link	
   blogging	
   service.	
   At	
   a	
   personal	
   level	
   you	
  
can	
   bookmark,	
   categorize	
   and	
   comment	
   on	
   all	
   the	
   great	
   web	
  
pages/links	
  you	
  find.	
  	
  
A	
  complete	
  free	
  social	
  bookmarking	
  site.	
  
Mister	
  Wong	
  is	
  a	
  leading	
  social	
  bookmarking	
  service	
  with	
  over	
  
1	
  million	
  users	
  globally.	
  
online	
  links	
  made	
  easy	
  -­‐	
  store	
  your	
  links	
  online.	
  
Netvouz	
  is	
  a	
  social	
  bookmarking	
  service	
  that	
  allows	
  you	
  to	
  save	
  
your	
  favorite	
  links	
  online	
  and	
  access	
  them	
  from	
  any	
  computer,	
  
wherever	
  you	
  are.	
  Organize	
  your	
  bookmarks	
  in	
  folders	
  and	
  tag	
  
each	
  bookmark	
  with	
  keywords.	
  
Oyax	
   is	
   a	
   social	
   bookmark	
   manager.	
   It	
   allows	
   you	
   to	
   add	
   web	
  
sites	
  to	
  your	
  personal	
  collection	
  of	
  links,	
  categorize	
  those	
  sites	
  
with	
   tags	
   and	
   share	
   your	
   collection	
   not	
   only	
   with	
   your	
   own	
  
browsers	
  and	
  machine,	
  but	
  also	
  with	
  other	
  people.	
  
Plime	
  is	
  an	
  editable	
  wiki	
  community	
  where	
  users	
  can	
  add	
  and	
  
edit	
  weird	
  and	
  interesting	
  links.	
  
Reddit	
   is	
   a	
   social	
   news	
   and	
   entertainment	
   website	
   where	
  
registered	
  users	
  submit	
  content	
  in	
  the	
  form	
  of	
  either	
  a	
  link	
  or	
  a	
  
text.	
   Other	
   users	
   then	
   vote	
   the	
   submission	
   “up”	
   or	
   “down”,	
  
which	
   is	
   used	
   to	
   rank	
   the	
   post	
   and	
   determine	
   its	
   position	
   on	
  
the	
  site’s	
  pages	
  and	
  front	
  page.	
  Content	
  entries	
  are	
  organized	
  
by	
  areas	
  of	
  interest	
  called	
  “subreddits”.	
  
Squidoo	
  is	
  the	
  popular	
  publishing	
  platform	
  and	
  community	
  that	
  
makes	
   it	
   easy	
   for	
   you	
   to	
   create	
   "lenses"	
   online.	
   Lenses	
   are	
  
pages,	
  kind	
  of	
  like	
  flyers	
  or	
  signposts	
  or	
  overview	
  articles	
  that	
  
gather	
   everything	
   you	
   know	
   about	
   your	
   topic	
   of	
   interest-­‐-­‐and	
  
snap	
   it	
   all	
   into	
   focus.	
   Like	
   the	
   lens	
   of	
   a	
   camera,	
   your	
  
perspective	
  on	
  something.	
  (You're	
  looking	
  at	
  a	
  lens	
  right	
  now).	
  
StartAid	
   is	
   a	
   Social	
   Bookmarking	
   site.	
   Startaid	
   give	
   you	
   the	
  
ability	
   to	
   make	
   a	
   custom	
   homepage	
   where	
   you	
   can	
   have	
   all	
  
your	
   Bookmarks	
   at	
   your	
   fingertips.	
   With	
   Startaid	
   you	
   can	
   you	
  
Category	
  and/or	
  Tag	
  filing	
  systems.	
  
StumbleUpon	
  helps	
  you	
  discover	
  and	
  share	
  great	
  websites.	
  As	
  
you	
   click	
   Stumble!,	
   we	
   deliver	
   high-­‐quality	
   pages	
   matched	
   to	
  
your	
   personal	
   preferences.	
   These	
   pages	
   have	
   been	
   explicitly	
  
recommended	
  by	
  your	
  friends	
  or	
  one	
  of	
  over	
  15	
  million	
  other	
  
websurfers	
  with	
  interests	
  similar	
  to	
  you.	
  Rating	
  these	
  sites	
  you	
  
like	
   automatically	
   shares	
   them	
   with	
   like-­‐minded	
   people	
   –	
   and	
  
helps	
  you	
  discover	
  great	
  sites	
  your	
  friends	
  recommend.	
  
With	
   35,000,000	
   monthly	
   views,	
   TrendHunter.com	
   is	
   the	
  
world's	
  largest,	
  most	
  popular	
  trend	
  community.	
  Trend	
  Hunter,	
  
Trend	
  Hunter	
  TV	
  and	
  Trend	
  Hunter	
  PRO	
  feature	
  112,000	
  micro-­‐
trends	
  and	
  cutting	
  edge	
  ideas.	
  Routinely	
  sourced	
  by	
  the	
  media,	
  
Trend	
   Hunter	
   is	
   a	
   source	
   of	
   inspiration	
   for	
   industry	
  
professionals,	
   aspiring	
   entrepreneurs	
   and	
   the	
   insatiably	
  
curious.	
  	
  
VisualizeUs	
  is	
  a	
  social	
  bookmarking	
  website	
  for	
  visual	
  contents	
  

Page	
  8	
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  51	
  

linkroll.com	
  
linksgutter.com	
  
mister-­‐wong.com	
  
mylinkvault.com	
  
netvouz.com	
  

oyax.com	
  

plime.worth1000.com	
  
reddit.com	
  

squidoo.com	
  

startaid.com	
  

stumbleupon.com	
  

trendhunter.com	
  

	
  vi.sualize.us	
  
Xmarks	
  

Zootool	
  

—	
  VisualizeUs	
  (read	
  visualize	
  us)	
  allows	
  you	
  to	
  remember	
  your	
  
favorite	
   images	
   from	
   all	
   over	
   the	
   web,	
   and	
   share	
   them	
   with	
  
everyone.	
  
Xmarks	
   was	
   founded	
   in	
   2006	
   under	
   our	
   original	
   name	
  
Foxmarks.	
   Our	
   bookmark	
   sync	
   browser	
   add-­‐on	
   is	
   one	
   of	
   the	
  
most	
  popular	
  in	
  the	
  world	
  with	
  over	
  twenty	
  million	
  downloads	
  
and	
   counting.	
   Our	
   products	
   are	
   actively	
   used	
   in	
   over	
   four	
  
million	
  browsers	
  and	
  we	
  manage	
  over	
  a	
  billion	
  bookmarks	
  for	
  
our	
  users.	
  
Zootool	
   is	
   about	
   collecting,	
   organizing	
   and	
   sharing	
   your	
  
favorite	
  images,	
  videos,	
  documents	
  and	
  links	
  from	
  all	
  over	
  the	
  
internet.	
   Driven	
   by	
   a	
   passion	
   for	
   design,	
   web,	
   code	
   and	
   all	
   kind	
  
of	
   nerdery,	
   we	
   are	
   working	
   hard	
   to	
   build	
   the	
   most	
   awesome	
  
bookmark	
  tool	
  for	
  geeks	
  like	
  us	
  and	
  people	
  who	
  love	
  the	
  web.	
  

xmarks.com	
  

zootool.com	
  

	
  	
  
Chinese	
  collaborative	
  projects	
  include	
  Baidu	
  bookmarks,	
  QQ	
  Bookmarks,	
  Sina	
  viv,	
  Hudong,	
  Soso	
  
baike,	
  Baidu	
  baiki	
  and	
  MBAlib.	
  	
  
	
  

Blogs	
  
In	
  2005,	
  Merriam-­‐Webster	
  added	
  the	
  word	
  “blog”	
  to	
  its	
  dictionary,	
  calling	
  it,	
  “a	
  web	
  site	
  that	
  contains	
  
an	
  online	
  personal	
  journal	
  with	
  reflections,	
  comments,	
  and	
  often	
  hyperlinks	
  provided	
  by	
  the	
  writer.”	
  The	
  
Website	
  Webopedia	
  defines	
  a	
  blog	
  as,	
  “a	
  web	
  page	
  that	
  serves	
  as	
  a	
  publicly	
  accessible	
  personal	
  journal	
  
for	
   an	
   individual.”	
   The	
   term	
   originated	
   from	
   the	
   word	
   “weblog”,	
   which	
   was	
   coined	
   by	
   Jorn	
   Barger	
   on	
   17	
  
December	
   1997	
   when	
   he	
   used	
   it	
   to	
   describe	
   the	
   list	
   of	
   links	
   on	
   his	
   Robot	
   Wisdom	
   website	
   that	
   “logged”	
  
his	
  internet	
  wanderings	
  (Wortham,	
  2007).	
  	
  
In	
  April	
  or	
  May	
  of	
  1999,	
  Peter	
  Merholz	
  broke	
  the	
  word	
  weblog	
  into	
  the	
  two	
  words	
  “we	
  blog”	
  in	
  
the	
   sidebar	
   of	
   his	
   blog	
   Peterme.com	
   (The	
   Economist,	
   2006).	
   The	
   term	
   “blog”	
   was	
   picked	
   up	
   by	
   Evan	
  
Williams	
   at	
   Pyra	
   Labs	
   who	
   used	
   “blog”	
   as	
   a	
   noun	
   and	
   a	
   verb	
   to	
   mean	
   “to	
   edit	
   one's	
   weblog	
   or	
   to	
   post	
   to	
  
one's	
  weblog”	
  and	
  created	
  the	
  term	
  “blogger”	
  for	
  Pyra	
  Labs'	
  Blogger	
  product,	
  which	
  led	
  to	
  the	
  term's	
  
worldwide	
  popularity	
  (Baker,	
  2008).	
  	
  
Representing	
   the	
   earliest	
   form	
   of	
   Social	
   Media,	
   blogs	
   are	
   the	
   “Equivalent	
   of	
   personal	
   web	
   pages	
  
and	
   can	
   come	
   in	
   a	
   multitude	
   of	
   different	
   variations,	
   from	
   personal	
   diaries	
   describing	
   the	
   author’s	
   life	
   to	
  
summaries	
  of	
  all	
  relevant	
  information	
  in	
  one	
  specific	
  content	
  area”	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  63,	
  2010).	
  	
  
In	
  its	
  article	
  “It's	
  the	
  links,	
  Stupid”,	
  The	
  Economist	
  (2006)	
  claims	
  that	
  a	
  blog	
  is:	
  
	
  A	
   web	
   page	
   to	
   which	
   its	
   owner	
   regularly	
   adds	
   new	
   entries,	
   or	
   “posts”,	
   which	
   tend	
   to	
   be	
   (but	
  
need	
   not	
   be)	
   short	
   and	
   often	
   contain	
   hyperlinks	
   to	
   other	
   blogs	
   or	
   websites.	
   Besides	
   text	
   and	
  
hypertext,	
   posts	
   can	
   also	
   contain	
   pictures	
   (“photoblogs”)	
   and	
   video	
   (“vlogs”).	
   Each	
   post	
   is	
   stored	
  
on	
  its	
  own	
  distinct	
  archive	
  page,	
  the	
  so-­‐called	
  “permalink”,	
  where	
  it	
  can	
  always	
  be	
  found.	
  
The	
   Economist	
   (2006)	
   explains	
   that	
   blogging	
   is	
   a	
   quintessentially	
   social	
   activity,	
   highlighted	
   by	
  
two	
  features:	
  

Page	
  9	
  of	
  51	
  
A	
  “blogroll”,	
  along	
  the	
  side	
  of	
  the	
  blog	
  page,	
  which	
  is	
  a	
  list	
  of	
  links	
  to	
  other	
  blogs	
  that	
  the	
  author	
  
recommends	
  (not	
  to	
  be	
  confused	
  with	
  the	
  hyperlinks	
  inside	
  the	
  posts).	
  In	
  practice,	
  the	
  blogroll	
  is	
  
an	
  attempt	
  by	
  the	
  author	
  to	
  place	
  his	
  blog	
  in	
  a	
  specific	
  genre	
  or	
  group,	
  and	
  a	
  reciprocal	
  effort	
  by	
  
a	
   posse	
   of	
   bloggers	
   to	
   raise	
   each	
   other's	
   visibility	
   on	
   the	
   internet	
   (because	
   the	
   number	
   of	
  
incoming	
  links	
  pushes	
  a	
  blog	
  higher	
  in	
  search-­‐engine	
  results).	
  The	
  other	
  feature	
  is	
  “trackback”,	
  
which	
   notifies	
   (“pings”)	
   a	
   blog	
   about	
   each	
   new	
   incoming	
   link	
   from	
   the	
   outside—a	
   sort	
   of	
   gossip-­‐
meter,	
  in	
  short.	
  
According	
   to	
   Dave	
   Winer,	
   the	
   influential	
   software	
   engineer	
   who	
   pioneered	
   several	
   blogging	
  
techniques	
   and	
   has,	
   by	
   his	
   own	
   estimate,	
   the	
   longest	
   running	
   blog	
   of	
   all	
   time	
   (The	
   Economist,	
   2006),	
  
weblogs	
  should	
  be:	
  	
  
•

•
•
•

Personalized:	
  Weblogs	
  are	
  designed	
  for	
  individual	
  use	
  (a	
  multi-­‐person	
  weblog	
  is	
  also	
  possible	
  
through	
  collaboration,	
  such	
  as	
  the	
  ‘‘team	
  blog’’	
  offered	
  by	
  www.blogger.com).	
  A	
  Weblog	
  style	
  is	
  
personal	
  and	
  informal.	
  	
  
Web-­‐based:	
  Weblogs	
  can	
  be	
  updated	
  frequently.	
  They	
  are	
  easy	
  to	
  maintain	
  and	
  accessible	
  via	
  a	
  
Web	
  browser.	
  	
  
Community-­‐supported:	
  Weblogs	
  can	
  link	
  to	
  other	
  weblogs	
  and	
  Websites,	
  enabling	
  the	
  linkage	
  of	
  
ideas,	
  and	
  hence	
  stimulating	
  knowledge	
  generation	
  and	
  sharing	
  between	
  bloggers.	
  
Automated:	
  Blogging	
  tools	
  help	
  bloggers	
  to	
  present	
  their	
  words	
  without	
  the	
  hassle	
  of	
  writing	
  
HTML	
  code	
  or	
  any	
  other	
  programming	
  language;	
  instead,	
  bloggers	
  can	
  just	
  concentrate	
  on	
  the	
  
content.	
  

Winer	
   argues	
   that	
   blogging	
   should	
   have	
   a	
   raw,	
   unpolished	
   authenticity	
   to	
   it	
   (The	
   Economist,	
  
2006).	
   “Blogging	
   is	
   all	
   about	
   style”	
   and	
   the	
   essence	
   of	
   blogginess	
   is	
   “the	
   unedited	
   voice	
   of	
   a	
   single	
  
person,”	
   preferably	
   an	
   amateur	
   (The	
   Economist,	
   2006).	
   For	
   Winer,	
   editors	
   do	
   not	
   belong	
   in	
   the	
  
Blogosphere,	
  even	
  though,	
  today,	
  they	
  very	
  much	
  do	
  (The	
  Economist,	
  2006).	
  	
  
Blogs	
  are	
  incredibly	
  popular	
  because	
  they	
  are	
  cheap,	
  easy	
  to	
  set	
  up	
  and	
  they	
  provide	
  maximum	
  
exposure	
   with	
   limited	
   effort.	
   As	
   Jeff	
   Jarvis,	
   Director	
   of	
   the	
   Interactive	
   Journalism	
   at	
   City	
   University	
   of	
  
New	
   York's	
   Graduate	
   School	
   of	
   Journalism	
   points	
   out,	
   they	
   are	
   the	
   “easiest,	
   cheapest,	
   fastest	
   publishing	
  
tool	
   ever	
   invented”	
   (Wortham,	
   2007).	
   Blogs	
   are	
   everywhere,	
   affecting	
   every	
   sector	
   of	
   society	
   and,	
  
because	
  of	
  their	
  ease	
  of	
  use	
  and	
  low	
  barrier	
  to	
  entry,	
  they	
  will	
  continue	
  to	
  be	
  a	
  big	
  part	
  of	
  the	
  national	
  
and	
  worldwide	
  discourse	
  (Wortham,	
  2007).	
  	
  
Technorati	
   lists	
   over	
   1,274,415	
   blogs,	
   broken	
   down	
   into	
   categories	
   such	
   as	
   “Entertainment”,	
  
“Business”,	
  “Sports”,	
  “Politics”,	
  “Autos”,	
  “Technology”,	
  “Living”,	
  “Green”	
  and	
  “Science”,	
  and	
  yet	
  this	
  list	
  
only	
   barely	
   scratches	
   the	
   surface	
   of	
   the	
   blogosphere.	
   Blogs	
   can	
   take	
   many	
   forms,	
   including	
   a	
   diary,	
   a	
  
news	
  service,	
  a	
  collection	
  of	
  links	
  to	
  Internet	
  resources,	
  a	
  series	
  of	
  book	
  reviews,	
  reports	
  of	
  activity	
  on	
  a	
  
project,	
   the	
   journal	
   of	
   an	
   expedition,	
   a	
   photographic	
   record	
   of	
   a	
   building	
   project,	
   or	
   any	
   one	
   of	
   a	
  
number	
  of	
  other	
  forms.	
  	
  
One	
  amusing	
  story	
  from	
  Germany	
  might	
  explain	
  the	
  popularity	
  of	
  blogs:	
  when	
  Jung	
  von	
  Matt,	
  a	
  
German	
   advertising	
   firm,	
   came	
   up	
   with	
   their	
   “Du	
   bist	
   Deutschland”	
   (“You	
   are	
   Germany”)	
   advertising	
  
campaign	
   to,	
   as	
   Jean-­‐Remy	
   von	
   Matt,	
   the	
   firm's	
   Belgian	
   boss,	
   put	
   it,	
   “fight	
   grumpiness”	
   about	
   the	
  
country's	
   sluggish	
   economy,	
   he,	
   unwittingly,	
   stepped	
   into	
   Germany's	
   first	
   blogging	
   controversy	
   (The	
  
Economist,	
   2006).	
   Not	
   only	
   did	
   German	
   bloggers	
   find	
   the	
   idea	
   kitschy,	
   but	
   one	
   industrious	
   researcher	
  

Page	
  10	
  of	
  51	
  
dug	
   up	
   an	
   obscure	
   photograph	
   from	
   a	
   Nazi	
   convention	
   in	
   1935	
   that	
   showed	
   Hitler's	
   face	
   on	
   a	
   poster	
  
above	
   a	
   sign	
   containing	
   the	
   awkwardly	
   similar	
   slogan	
   “Denn	
   Du	
   bist	
   Deutschland”	
   (“Because	
   you	
   are	
  
Germany”)	
  (The	
  Economist,	
  2006).	
  
The	
  German	
  blogosphere	
  erupted	
  and	
  the	
  advertising	
  campaign,	
  to	
  put	
  it	
  mildly,	
  went	
  down	
  in	
  
flames	
   (The	
   Economist,	
   2006).	
   An	
   outraged	
   Jean-­‐Remy	
   von	
   Matt	
   fired	
   off	
   a	
   terse	
   email	
   to	
   his	
   colleagues	
  
claiming	
  blogs	
  were	
  “the	
  toilet	
  walls	
  of	
  the	
  Internet”	
  and	
  he	
  demanded	
  to	
  know:	
  “What	
  on	
  earth	
  gives	
  
every	
  computer-­‐owner	
  the	
  right	
  to	
  express	
  his	
  opinion,	
  unasked	
  for?”	
  (The	
  Economist,	
  2006).	
  	
  
Once	
  von	
  Matt's	
  email	
  found	
  its	
  way	
  into	
  the	
  hands	
  of	
  those	
  very	
  same	
  bloggers,	
  the	
  reply	
  was	
  
fast,	
  furious	
  and	
  so	
  ferocious	
  that	
  Mr.	
  von	
  Matt	
  quickly	
  turned	
  tail	
  in	
  retreat,	
  very	
  publicly	
  apologizing	
  
for	
  his	
  misdirected	
  rant	
  (The	
  Economist,	
  2006).	
  As	
  The	
  Economist's	
  (2006)	
  article	
  so	
  succinctly	
  points	
  out,	
  
“Inadvertently,	
  Mr.	
  von	
  Matt	
  had	
  put	
  his	
  finger	
  on	
  something	
  big:	
  that,	
  at	
  least	
  in	
  democratic	
  societies,	
  
everybody	
  does	
  have	
  the	
  right	
  to	
  hold	
  opinions,	
  and	
  that	
  the	
  urge	
  to	
  connect	
  and	
  converse	
  with	
  others	
  
is	
  so	
  basic	
  that	
  it	
  might	
  as	
  well	
  be	
  added	
  to	
  life,	
  liberty	
  and	
  the	
  pursuit	
  of	
  happiness.”	
  
By	
   2004,	
   blogs	
   had	
   gone	
   mainstream;	
   Robert	
   Scoble	
   blogged	
   for	
   Microsoft,	
   giving	
   the	
  
oftentimes	
  hegemonic	
  company	
  a	
  human	
  face	
  as	
  he	
  conversed	
  with	
  customers;	
  Matt	
  Drudge	
  went	
  from	
  
convenience	
  store	
  clerk	
  to	
  one	
  to	
  Time	
  Magazine's	
  2006	
  100	
  most	
  influential	
  people	
  in	
  the	
  world	
  when	
  
he	
   blogged	
   about	
   the	
   Clinton-­‐Lewinsky	
   scandal	
   (Time	
   Magazine,	
   2006).	
   In	
   its	
   piece	
   about	
   the	
   fedora	
  
wearing	
  blogger,	
  Time	
  Magazine	
  (2006)	
  claimed:	
  “With	
  10	
  million	
  readers	
  daily,	
  Drudge,	
  39,	
  has	
  paved	
  a	
  
generous	
   path	
   for	
   the	
   blogs;	
   without	
   his	
   example,	
   semipro	
   scribes	
   might	
   not	
   have	
   unearthed	
  
‘Rathergate’.	
   Of	
   course,	
   the	
   price	
   for	
   such	
   cyberscoops	
   has	
   been	
   the	
   coarsening	
   of	
   the	
   evening	
   news;	
  
Drudge	
  has	
  goaded	
  traditional	
  media	
  into	
  playing	
  catch-­‐up	
  on	
  sordid	
  stories	
  they	
  once	
  safely	
  ignored”	
  
(Time	
  Magazine,	
  2006).	
  To	
  be	
  successful,	
  a	
  blog	
  should	
  include	
  the	
  following	
  key	
  elements:	
  
•

•

•
•
•

Great	
  content:	
  as	
  the	
  old	
  adage	
  goes,	
  “Content	
  is	
  king”	
  and	
  that	
  old	
  axiom	
  should	
  be	
  kept	
  very	
  
much	
   in	
   mind	
   when	
   it	
   comes	
   to	
   blogging.	
   Competition	
   is	
   fierce	
   so	
   one’s	
   content	
   better	
   be	
  
relevant,	
  valuable	
  and	
  captivating.	
  	
  	
  
Posts	
  frequently:	
  along	
  with	
  having	
  great	
  content,	
  bloggers	
  should	
  constantly	
  post	
  new	
  material.	
  
A	
   constant	
   stream	
   of	
   new	
   material	
   will	
   garner	
   more	
   views,	
   which	
   should	
   result	
   in	
   many	
   more	
  
followers.	
  	
  
User	
   friendly	
   navigation:	
   readers	
   prefer	
   navigation	
   that	
   is	
   simple	
   and	
   straightforward	
   so	
   have	
  
links	
  that	
  make	
  logical	
  sense.	
  	
  
Eye	
   pleasing	
   content:	
   as	
   with	
   any	
   other	
   type	
   of	
   marketing,	
   the	
   prettier	
   something	
   looks,	
   the	
  
more	
  likely	
  it	
  is	
  to	
  be	
  viewed,	
  so	
  keep	
  the	
  design	
  element	
  in	
  mind	
  when	
  creating	
  a	
  blog.	
  	
  	
  
Connect	
  to	
  other	
  content:	
  linking	
  and	
  back-­‐linking	
  is	
  exceptionally	
  important	
  so	
  feel	
  free	
  to	
  add	
  
links	
  to	
  other	
  content	
  that	
  expands	
  upon	
  or	
  references	
  your	
  content.	
  	
  

Legal	
  Issues	
  
Anyone	
  who	
  chooses	
  to	
  blog	
  should	
  be	
  aware	
  that	
  anything	
  posted	
  in	
  a	
  chat	
  room,	
  at	
  an	
  online	
  forum	
  or	
  
on	
   a	
   blog	
   can	
   make	
   the	
   blogger	
   liable	
   to	
   a	
   lawsuit.	
   According	
   to	
   the	
   US	
   Copyright	
   Office,	
   Copyright	
  
“protects	
   original	
   works	
   of	
   authorship	
   including	
   literary,	
   dramatic,	
   musical,	
   and	
   artistic	
   works,	
   such	
   as	
  
poetry,	
   novels,	
   movies,	
   songs,	
   computer	
   software,	
   and	
   architecture.	
   Copyright	
   does	
   not	
   protect	
   facts,	
  
ideas,	
  systems,	
  or	
  methods	
  of	
  operation,	
  although	
  it	
  may	
  protect	
  the	
  way	
  these	
  things	
  are	
  expressed.”	
  

Page	
  11	
  of	
  51	
  
Bloggers	
   should	
   be	
   careful	
   not	
   to	
   infringe	
   upon	
   the	
   rights	
   of	
   others	
   or	
   unjustly	
   demean	
  
corporations	
  or	
  people.	
  New	
  software	
  analytic	
  tools—some	
  of	
  which	
  I	
  detail	
  later—allow	
  companies	
  to	
  
troll	
  the	
  Internet	
  for	
  copyrighted	
  material	
  and	
  negative	
  remarks	
  about	
  their	
  companies.	
  	
  
In	
   the	
   Wall	
   Street	
   Journal	
   article	
   “Bloggers,	
   Beware:	
   What	
   You	
   Write	
   Can	
   Get	
   You	
   Sued”	
  
(McQueen,	
  2009),	
  journalist	
  M.P.	
  McQueen	
  warns	
  that,	
  “Web	
  sites	
  that	
  purport	
  to	
  rate	
  everything	
  from	
  
college	
   professors	
   to	
   doctors	
   and	
   contractors	
   are	
   being	
   sued	
   by	
   recipients	
   of	
   disparaging	
   reviews”	
  
(McQueen,	
  2009).	
  Bloggers	
  are	
  increasingly	
  getting	
  sued	
  for	
  everything	
  from	
  defamation	
  to	
  invasion	
  of	
  
privacy	
  to	
  copyright	
  infringement,	
  so	
  caution	
  must	
  be	
  taken	
  (McQueen,	
  2009).	
  	
  
The	
  Media	
  Law	
  Resource	
  center	
  keeps	
  track	
  of	
  legal	
  actions	
  against	
  bloggers	
  and,	
  as	
  of	
  March	
  
24,	
   2009,	
   such	
   high	
   profile	
   cases	
   as	
   Banks	
   v.	
   Milum,	
   Cornwell	
   v.	
   Sachs	
   (II),	
   Kaplan	
   v.	
   Salahi,	
   Kono	
   v.	
  
Meeker;	
  Laughman	
  v.	
  Selmeier;	
  Omega	
  World	
  Travel	
  v.	
  Mummagraphics,	
  Inc.,	
  Scheff	
  v.	
  Bock,	
  Staten	
  v	
  
Steele	
   and	
   Wagner	
   v.	
   Miskin	
   have	
   each	
   resulted	
   in	
   verdicts	
   against	
   the	
   bloggers	
   and	
   a	
   total	
   of	
  
$16,128,280	
  has	
  been	
  awarded	
  to	
  the	
  plaintiffs.[2]	
  
First	
   Amendment	
   protection	
   only	
   goes	
   so	
   far,	
   so	
   anyone	
   considering	
   blogging	
   what	
   could	
   be	
  
construed	
   as	
   a	
   negative	
   comment	
   about	
   a	
   particular	
   person	
   or	
   a	
   company	
   should	
   take	
   out	
   insurance	
  
policies	
   that	
   include	
   liability	
   insurance	
   for	
   defamation,	
   libel	
   and	
   slander.	
   Policy	
   language	
   differs	
   by	
   state	
  
and	
   country	
   so	
   bloggers	
   should	
   check	
   with	
   their	
   insurers.	
   According	
   to	
   the	
   Insurance	
   Information	
  
Institute,	
   a	
   $1	
   million	
   umbrella	
   policy	
   costs	
   an	
   average	
   of	
   $200	
   to	
   $350	
   per	
   year	
   on	
   top	
   of	
   regular	
  
homeowner	
   and	
   auto	
   premiums	
   (McQueen,	
   2009).	
   In	
   this	
   writer's	
   estimation,	
   it	
   is	
   money	
   very	
   well	
  
spent.	
  	
  
Also,	
   when	
   commenting	
   negatively	
   about	
   something,	
   discuss	
   your	
   own	
   personal	
   subjective	
  
opinion	
   and	
   "if	
   you’re	
   going	
   to	
   assert	
   negative	
   facts,	
   provide	
   hyperlinks	
   to	
   your	
   sources	
   as	
   a	
   form	
   of	
  
citation"	
   (Goldman,	
   2013).	
   In	
   a	
   2013	
   defamation	
   lawsuit	
   involving	
   Sheldon	
   Adelson	
   and	
   a	
   former	
   Las	
  
Vegas	
  Sands	
  employee,	
  the	
  court	
  agreed	
  that	
  the	
  plaintiff	
  wasn't	
  guilty	
  of	
  slander	
  because	
  he	
  had	
  used	
  
hyperlinks	
   to	
   quote	
   sources	
   (Goldman,	
   2013).	
   "The	
   hyperlink	
   is	
   the	
   twenty-­‐first	
   century	
   equivalent	
   of	
  
the	
   footnote	
   for	
   purposes	
   of	
   attribution	
   in	
   defamation	
   law,	
   because	
   it	
   has	
   become	
   a	
   well-­‐recognized	
  
means	
  for	
  an	
  author	
  or	
  the	
  Internet	
  to	
  attribute	
  a	
  source….[Hyperlinking	
  to	
  sources]	
  fosters	
  the	
  facile	
  
dissemination	
  of	
  knowledge	
  on	
  the	
  Internet"	
  (Goldman,	
  2013),	
  the	
  court	
  ruled.	
  
The	
  court	
  concluded	
  that	
  hyperlinks	
  were	
  superior	
  to	
  footnotes	
  because	
  readers	
  didn’t	
  have	
  to	
  
make	
   a	
   “sojourn	
   to	
   the	
   library”	
   to	
   check	
   the	
   citation	
   (Goldman,	
   2013).	
   In	
   a	
   footnote,	
   the	
   court	
  
acknowledged	
   the	
   risk	
   of	
   link	
   rot,	
   but	
   saw	
   "it	
   as	
   a	
   minor	
   concern	
   because	
   defamation	
   claims	
   must	
   be	
  
brought	
  quickly,	
  which	
  reduces	
  the	
  odds	
  link	
  rot	
  will	
  occur	
  during	
  the	
  relevant	
  legal	
  period."	
  (Goldman,	
  
2013).	
  The	
  court	
  even	
  concluded	
  that	
  the	
  defendants	
  qualified	
  for	
  anti-­‐SLAPP	
  protection,	
  meaning	
  the	
  
case	
  was	
  over	
  and	
  Adelson	
  was	
  responsible	
  for	
  the	
  defendants	
  legal	
  fees	
  (Goldman,	
  2013).	
  

List	
  of	
  Blogging	
  Websites	
  
As	
   the	
   Blogging	
   landscape	
   changes	
   on	
   a	
   daily	
   basis,	
   it	
   is	
   impossible	
   to	
   list	
   all	
   of	
   the	
   available	
   blogging	
  
Websites	
  out	
  there,	
  but	
  these	
  are	
  some	
  of	
  the	
  most	
  common	
  and	
  popular	
  platforms	
  I	
  have	
  found:	
  	
  	
  
NAME	
  
AlterNet	
  

ABOUT	
  
AlterNet	
  is	
  an	
  award-­‐winning	
  news	
  magazine	
  and	
  online	
  community	
  
that	
  creates	
  original	
  journalism	
  and	
  amplifies	
  the	
  best	
  of	
  hundreds	
  of	
  
other	
  independent	
  media	
  sources.	
  AlterNet’s	
  aim	
  is	
  to	
  inspire	
  action	
  

Page	
  12	
  of	
  51	
  

WEBSITE	
  
alternet.org	
  
Blog	
  Catalog	
  
Blog	
  Drive	
  
Blogger	
  
Blogigo	
  
Blurty	
  
Carbonmade	
  

Disqus	
  
Gabbr	
  
Instablogs	
  

IntenseDebate	
  
Issuu	
  

Jigsy	
  

LiveJournal	
  
Momentile	
  
Pen.io	
  
Plinky	
  

Soup.io	
  
Tumblr	
  

and	
   advocacy	
   on	
   the	
   environment,	
   human	
   rights	
   and	
   civil	
   liberties,	
  
social	
  justice,	
  media,	
  health	
  care	
  issues,	
  and	
  more.	
  
Blog	
   Catalog	
   is	
   the	
   premiere	
   social	
   blog	
   directory	
   on	
   the	
   internet.	
  
blogcatalog.com	
  
Search,	
  Browse,	
  Rate	
  and	
  Review	
  thousands	
  of	
  blog	
  sites.	
  
A	
   weblog	
   publishing	
   service	
   that	
   is	
   easy	
   enough	
   for	
   a	
   beginner	
   and	
  
blogdrive.com	
  
advanced	
   enough	
   for	
   an	
   expert.	
   Free	
   Blog	
   sites	
   that	
   have	
   never	
   been	
  
better.	
  
Blogger	
   is	
   a	
   free	
   blog	
   publishing	
   tool	
   from	
   Google	
   for	
   easily	
   sharing	
  
blogger.com	
  
your	
  thoughts	
  with	
  the	
  world.	
  	
  
A	
  free	
  blog,	
  quick	
  and	
  easy.	
  	
  
blogigo.com	
  
Community	
   site	
   desgined	
   for	
   adults,	
   based	
   on	
   livejournal	
   source	
  
blurty.com	
  
code.	
  
With	
   Carbonmade,	
   you	
   can	
   manage	
   your	
   online	
   portfolio	
   with	
   a	
   carbonmade.com	
  
variety	
  of	
  tools	
  that	
  allow	
  you	
  to	
  change	
  how	
  you	
  display	
  your	
  work.	
  
The	
   core	
   idea	
   behind	
   the	
   design	
   of	
   Carbonmade	
   is	
   to	
   keep	
   your	
  
images	
  or	
  videos	
  at	
  the	
  forefront.	
  
Disqus	
   (dis·∙cuss	
   •	
   dĭ-­‐skŭs')	
   is	
   all	
   about	
   changing	
   the	
   way	
   people	
   think	
  
disqus.com	
  
about	
   discussion	
   on	
   the	
   web.	
   We're	
   big	
   believers	
   in	
   the	
  
conversations	
  and	
  communities	
  that	
  form	
  on	
  blogs	
  and	
  other	
  sites.	
  
Gabbr	
   allows	
   you	
   to	
   view	
   and	
   comment	
   on	
   the	
   news	
   in	
   a	
   large	
   social	
  
gabbr.com	
  
news	
   community	
   as	
   well	
   as	
   promote	
   content	
   for	
   web	
   publshers,	
  
authors	
  and	
  bloggers.	
  
Instablogs	
   is	
   a	
   news	
   ecosystem	
   bringing	
   bloggers,	
   citizen	
   journalists	
  
instablogs.com	
  
and	
   traditional	
   media	
   together.	
   It's	
   a	
   place	
   to	
   discover,	
   share,	
  
contribute	
   and	
   connect	
   with	
   the	
   world	
   and	
   the	
   people	
   who	
   are	
  
changing	
  it.	
  
IntenseDebate's	
   comment	
   system	
   enhances	
   and	
   encourages	
   intensedebate.com	
  
conversation	
  on	
  your	
  blog	
  or	
  website.	
  
Issuu	
  is	
  the	
  leading	
  digital	
  publishing	
  platform	
  delivering	
  exceptional	
  
issuu.com	
  
reading	
   experiences	
   of	
   magazines,	
   catalogs,	
   and	
   newspapers.	
  
Millions	
   of	
   people	
   have	
   uploaded	
   their	
   best	
   publications	
   to	
   create	
  
beautiful	
  digital	
  editions.	
  	
  
Jigsy	
   serves	
   personal	
   blogs,	
   small	
   business	
   websites,	
   news	
   portals,	
  
jigsy.com	
  
bands,	
   churches,	
   pet	
   groomers,	
   artists,	
   musicians,	
   and...	
   well,	
   you	
  
name	
   it.	
   People	
   are	
   flocking	
   to	
   Jigsy	
   by	
   the	
   thousands	
   and	
   we're	
  
pleased	
  to	
  keep	
  on	
  doing	
  what	
  we	
  do	
  -­‐	
  enabling	
  people	
  to	
  create	
  and	
  
maintain	
  great	
  looking	
  dynamic	
  websites.	
  
Rooted	
   in	
   a	
   tradition	
   of	
   global	
   participation,	
   LiveJournal	
   is	
   on	
   the	
  
livejournal.com	
  
forefront	
   of	
   personal	
   publishing,	
   community	
   involvement,	
   and	
  
individual	
  expression.	
  	
  
Momentile	
  is	
  a	
  “picture	
  a	
  day”	
  photo	
  diary	
  that	
  makes	
  it	
  dead	
  simple	
  
momentile.com	
  
to	
   chronicle	
   your	
   days	
   and	
   observe	
   the	
   interesting	
   moments	
   of	
  
others.	
  Trust	
  us,	
  it’s	
  for	
  the	
  greater	
  good.	
  	
  
Pen.io	
  is	
  the	
  fastest	
  way	
  to	
  publish	
  online.	
  	
  
pen.io	
  
Every	
   day	
   we	
   provide	
   a	
   new	
   prompt	
   (like	
   a	
   question,	
   or	
   a	
   challenge),	
  
plinky.com	
  
and	
   everyone	
   gets	
   a	
   chance	
   to	
   answer.	
   It's	
   simple	
   to	
   add	
   photos,	
  
maps,	
   playlists	
   and	
   more.	
   You	
   can	
   easily	
   share	
   your	
   Plinky	
   answers	
  
on	
   Facebook,	
   Twitter,	
   WordPress,	
   Tumblr,	
   and	
   most	
   major	
   blogging	
  
services.	
  
Soup	
   is	
   a	
   tumblelog;	
   a	
   super-­‐easy	
   blog	
   that	
   can	
   do	
   more	
   than	
   just	
  
soup.io	
  
text:	
  post	
  links;	
  quotes;	
  videos;	
  audio;	
  files;	
  reviews	
  and	
  events	
  
Tumblr	
  lets	
  you	
  effortlessly	
  share	
  anything.	
  Post	
  text,	
  photos,	
  quotes,	
  
tumblr.com	
  

Page	
  13	
  of	
  51	
  
TypePad	
  

Wordpress	
  
WPScoop	
  

Zimbio	
  

links,	
  music,	
  and	
  videos,	
  from	
  your	
  browser,	
  phone,	
  desktop,	
  email,	
  
or	
  wherever	
  you	
  happen	
  to	
  be.	
  You	
  can	
  customize	
  everything,	
  from	
  
colors,	
  to	
  your	
  theme's	
  HTML.	
  	
  
TypePad	
   blogs	
   make	
   it	
   simple	
   for	
   you	
   to	
   share	
   your	
   interests	
   and	
   get	
  
noticed.	
   Easily	
   design	
   and	
   customize	
   your	
   own	
   blog,	
   and	
   use	
   our	
   SEO	
  
(Search	
   Engine	
   Optimization)	
   and	
   SMO	
   (Social	
   Media	
   Optimization)	
  
tools	
  to	
  promote	
  your	
  blog	
  and	
  attract	
  an	
  audience	
  and	
  following.	
  
A	
  semantic	
  personal	
  publishing	
  platform	
  with	
  a	
  focus	
  on	
  aesthetics,	
  
web	
  standards,	
  and	
  usability.	
  
WP-­‐Scoop	
   (WordPress	
   Scoop)	
   is	
   website	
   dedicated	
   to	
   bringing	
   you	
  
WordPress	
   related	
   News,	
   Reviews	
   and	
   Stories.	
   All	
   the	
   latest	
   and	
  
greatest	
   information	
   on	
   the	
   WordPress	
   blogging	
   platform	
   can	
   be	
  
found	
   on	
   the	
   pages	
   of	
   WPscoop.	
   We	
   are	
   a	
   Social	
   Bookmarking	
   Site	
  
for	
   you	
   to	
   use	
   and	
   a	
   place	
   for	
   you	
   to	
   discover	
   what	
   is	
   hot	
   in	
   the	
  
Wordpress	
  world.	
  	
  
Zimbio	
   is	
   an	
   interactive	
   magazine	
   publisher	
   focused	
   on	
  
entertainment,	
   style,	
   current	
   events,	
   and	
   other	
   pop	
   culture	
   topics.	
  
Zimbio.com,	
  one	
  of	
  the	
  fastest	
  growing	
  web	
  publications	
  and	
  one	
  of	
  
the	
  10	
  most	
  popular	
  magazines	
  on	
  the	
  web,	
  is	
  now	
  read	
  by	
  over	
  20	
  
million	
  people	
  each	
  month.	
  

typepad.com	
  

wordpress.com	
  
wpscoop.com	
  

zimbio.com	
  

Chinese	
  blogging	
  sites	
  include	
  Weibo,	
  Hexum,	
  Sina	
  blog,	
  Blogus	
  and	
  Bolaa.	
  	
  

Microblogs	
  
Although	
  similar	
  to	
  a	
  blogging	
  website,	
  a	
  microblog	
  site	
  differs	
  from	
  a	
  traditional	
  blog	
  in	
  that	
  its	
  content	
  
is	
  typically	
  smaller	
  in	
  both	
  actual	
  and	
  aggregate	
  size.	
  “Social	
  networking	
  and	
  microblogging	
  services	
  such	
  
as	
   Twitter,	
   Facebook,	
   or	
   Google+	
   allow	
   people	
   to	
   broadcast	
   short	
   messages,	
   so-­‐called	
   microposts,	
   in	
  
continuous	
  streams.	
  These	
  posts	
  usually	
  consist	
  of	
  a	
  text	
  message	
  enriched	
  with	
  contextual	
  metadata,	
  
such	
   as	
   the	
   author,	
   date	
   and	
   time,	
   and	
   sometimes	
   also	
   the	
   location	
   of	
   origin”	
   (Lohmann,	
   Burch,	
  
Schauder,	
   Weiskopf,	
   2012).	
   While	
   individual	
   posts	
   can	
   be	
   no	
   longer	
   than	
   140	
   characters,	
   “aggregated	
  
posts	
  of	
  multiple	
  users	
  can	
  provide	
  a	
  rich	
  source	
  of	
  time-­‐critical	
  information	
  that	
  can	
  point	
  to	
  events	
  and	
  
trends	
  needing	
  attention”	
  (Lohmann,	
  Burch,	
  Schauder,	
  Weiskopf,	
  2012).	
  The	
  140	
  character	
  limitation	
  is	
  
much	
  less	
  restrictive	
  in	
  character-­‐based	
  languages	
  such	
  as	
  Chinese	
  and	
  Japanese.	
  

Twitter	
  
Twitter	
  is	
  a	
  real-­‐time	
  short	
  messaging	
  service	
  that	
  works	
  over	
  multiple	
  networks	
  and	
  devices.[3]	
  A	
  free	
  
social	
   networking	
   and	
   micro-­‐blogging	
   service,	
   Twitter	
   allows	
   users	
   to	
   send	
   and	
   receive	
   Tweets—
messages	
  that	
  can	
  be	
  up	
  to	
  140	
  characters	
  in	
  length.	
  “Connected	
  to	
  each	
  Tweet	
  is	
  a	
  rich	
  details	
  pane	
  
that	
   provides	
   additional	
   information,	
   deeper	
   context	
   and	
   embedded	
   media”	
   (Twitter.com	
   2011).	
  
Because	
  it	
  is	
  happening	
  in	
  near	
  real-­‐time,	
  “Twitter	
  is	
  a	
  ‘what’s-­‐happening-­‐right-­‐now’	
  tool	
  that	
  enables	
  
interested	
   parties	
   to	
   follow	
   individual	
   users’	
   thoughts	
   and	
   commentary	
   on	
   events	
   in	
   their	
   lives”	
   (Bifet	
  
and	
  Frank,	
  2010).	
  Some	
  interesting	
  facts	
  about	
  Twitter	
  from	
  Twitter.com	
  (2011)	
  include:	
  
•
•
•
•
•
•

Twitter	
  gets	
  more	
  than	
  300,000	
  new	
  users	
  every	
  day.	
  
There	
  are	
  currently	
  110	
  million	
  users	
  of	
  Twitter’s	
  services.	
  
Twitter	
  receives	
  180	
  million	
  unique	
  visits	
  each	
  month.	
  
There	
  are	
  more	
  than	
  600	
  million	
  searches	
  on	
  Twitter	
  every	
  day.	
  
Twitter	
  started	
  as	
  a	
  simple	
  SMS-­‐text	
  service.	
  
Over	
  60%	
  of	
  Twitter	
  use	
  is	
  outside	
  the	
  U.S.	
  

Page	
  14	
  of	
  51	
  
•
•
•

There	
  are	
  more	
  than	
  50,000	
  third-­‐party	
  apps	
  for	
  Twitter.	
  
Twitter’s	
  web	
  platform	
  only	
  accounts	
  for	
  a	
  quarter	
  of	
  its	
  users—75%	
  use	
  third-­‐party	
  apps.	
  
Twitter	
   has	
   donated	
   access	
   to	
   all	
   of	
   its	
   tweets	
   to	
   the	
   Library	
   of	
   Congress	
   for	
   research	
   and	
  
preservation.	
  

In	
   his	
   article	
   “100	
   fascinating	
   social	
   media	
   statistics	
   and	
   figures	
   from	
   2012”,	
   Brian	
   Honigman	
  
(2012)	
  includes	
  some	
  additional	
  interesting	
  facts	
  about	
  Twitter:	
  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

There	
  were	
  175	
  million	
  tweets	
  sent	
  from	
  Twitter	
  every	
  day	
  in	
  2012.	
  
The	
  average	
  Twitter	
  user	
  has	
  tweeted	
  307	
  times.	
  
Since	
  the	
  dawn	
  of	
  Twitter,	
  there	
  have	
  been	
  a	
  total	
  of	
  163	
  billion	
  tweets.	
  	
  
56	
  percent	
  of	
  customer	
  tweets	
  to	
  companies	
  are	
  being	
  ignore.	
  
Barack	
  Obama's	
  victory	
  tweet	
  was	
  the	
  most	
  retweeted	
  tweet	
  ever,	
  with	
  over	
  800K	
  retweets.	
  
Top	
  three	
  countries	
  on	
  Twitter	
  are	
  the	
  US	
  at	
  107	
  million,	
  Brazil	
  33	
  million	
  and	
  Japan	
  at	
  nearly	
  30	
  
million.	
  
The	
  average	
  user	
  follows	
  (or	
  is	
  followed	
  by)	
  51	
  people.	
  
The	
  2012	
  election	
  broke	
  records	
  with	
  31.7	
  million	
  political	
  tweets.	
  
32	
  percent	
  of	
  all	
  Internet	
  users	
  are	
  using	
  Twitter.	
  
Twitter	
  is	
  projected	
  to	
  make	
  a	
  total	
  of	
  $540	
  million	
  in	
  advertising	
  revenue	
  by	
  2014.	
  
69	
  percent	
  of	
  follows	
  on	
  Twitter	
  are	
  suggested	
  by	
  friends.	
  
In	
  2012,	
  one	
  million	
  accounts	
  were	
  added	
  to	
  Twitter	
  every	
  day.	
  
The	
  most	
  followed	
  brand	
  on	
  Twitter	
  is	
  YouTube	
  with	
  19	
  million	
  followers.	
  
The	
  USA's	
  141.8	
  million	
  accounts	
  represent	
  27.4	
  percent	
  of	
  all	
  Twitter	
  users.	
  
50	
  percent	
  of	
  Twitter	
  users	
  are	
  using	
  the	
  social	
  network	
  via	
  a	
  mobile	
  device.	
  
34	
  percent	
  of	
  marketers	
  have	
  generated	
  leads	
  using	
  Twitter.	
  

On	
   its	
   Website,	
   Twitter	
   recommends	
   building	
   a	
   following,	
   increasing	
   a	
   businesses'	
   reputation,	
  
and	
  raising	
  a	
  customer's	
  trust	
  by	
  following	
  these	
  best	
  practices	
  (Twitter.com,	
  2011):	
  
•

•
•
•
•
•
•
•

Share:	
  disseminate	
  photos	
  and	
  behind	
  the	
  scenes	
  info	
  about	
  your	
  business.	
  Even	
  better,	
  give	
  a	
  
glimpse	
  of	
  developing	
  projects	
  and	
  events.	
  Users	
  come	
  to	
  Twitter	
  to	
  get	
  and	
  share	
  the	
  latest,	
  so	
  
give	
  it	
  to	
  them!	
  	
  
Listen:	
  regularly	
  monitor	
  the	
  comments	
  about	
  your	
  company,	
  brand,	
  and	
  products.	
  
Ask:	
  question	
  your	
  followers	
  to	
  glean	
  valuable	
  insights	
  and	
  show	
  them	
  that	
  you	
  are	
  listening.	
  
Respond:	
  reply	
  to	
  compliments	
  and	
  feedback	
  in	
  real	
  time.	
  
Reward:	
  Tweet	
  updates	
  about	
  special	
  offers,	
  discounts	
  and	
  time-­‐sensitive	
  deals.	
  	
  
Demonstrate	
   wider	
   leadership	
   and	
   know-­‐how:	
   Reference	
   articles	
   and	
   links	
   about	
   the	
   bigger	
  
picture	
  as	
  it	
  relates	
  to	
  your	
  business.	
  	
  
Champion	
   your	
   stakeholders:	
   Retweet	
   and	
   publicly	
   reply	
   to	
   great	
   tweets	
   posted	
   by	
   your	
  
followers	
  and	
  customers.	
  	
  
Establish	
   the	
   right	
   voice:	
   Twitter	
   users	
   tend	
   to	
   prefer	
   a	
   direct,	
   genuine,	
   and,	
   of	
   course,	
   likable	
  
tone	
   from	
   your	
   business,	
   but	
   think	
   about	
   your	
   voice	
   as	
   you	
   Tweet.	
   How	
   do	
   you	
   want	
   your	
  
business	
  to	
  appear	
  to	
  the	
  Twitter	
  community?	
  	
  

Page	
  15	
  of	
  51	
  
Twitter	
   also	
   offers	
   three	
   ways	
   to	
   advertise	
   on	
   its	
   service;	
   promoted	
   tweets;	
   promoted	
   trends;	
  
and	
  promoted	
  accounts.	
  Promoted	
  tweets	
  are	
  regular	
  Tweets	
  that	
  are	
  amplified	
  to	
  a	
  broader	
  audience	
  
and	
   they	
   are	
   offered	
   on	
   a	
   Cost-­‐per-­‐Engagement	
   (CPE)	
   basis.	
   A	
   business	
   is	
   charged	
   when	
   a	
   user	
  
Retweets,	
   replies	
   to,	
   clicks	
   on	
   or	
   favorites	
   the	
   Promoted	
   Tweet	
   (Twitter.com,	
   2011).	
   Retweeted	
  
impressions	
  by	
  engaged	
  users	
  are	
  free,	
  and	
  can	
  exponentially	
  amplify	
  the	
  reach	
  and	
  cost-­‐effectiveness	
  
of	
  a	
  marketing	
  campaign	
  (Twitter.com,	
  2011).	
  
Twitter	
   is	
   a	
   very	
   useful	
   tool	
   that	
   connects	
   businesses	
   to	
   customers	
   in	
   real-­‐time.	
   It	
   can	
   help	
   a	
  
business	
  quickly	
  share	
  information	
  with	
  people	
  who	
  are	
  interested	
  in	
  their	
  products	
  and/or	
  services,	
  as	
  
well	
  as	
  gather	
  real-­‐time	
  market	
  intelligence	
  and	
  customer	
  feedback	
  (Twitter.com,	
  2011).	
  Using	
  Twitter,	
  
a	
  business	
  can	
  build	
  strong	
  relationships	
  with	
  its	
  customers	
  and	
  partners	
  as	
  well	
  as	
  raise	
  the	
  profile	
  of	
  its	
  
brands,	
  direct	
  sales	
  and	
  engage	
  a	
  primed	
  audience	
  (Twitter.com,	
  2011).	
  Twitter	
  can	
  also	
  help	
  a	
  business	
  
build	
  a	
  following,	
  increase	
  its	
  reputation	
  as	
  well	
  as	
  raise	
  a	
  customer’s	
  trust	
  by	
  sharing,	
  listening,	
  asking	
  
questions,	
  responding	
  to	
  replies,	
  rewarding	
  customers	
  with	
  special	
  offers	
  and	
  discounts,	
  demonstrating	
  
wider	
  leadership	
  and	
  championing	
  the	
  right	
  stakeholders.	
  	
  
“Promoted	
   Trends”	
   give	
   a	
   business	
   the	
   exclusive	
   opportunity	
   to	
   feature	
   a	
   Trend	
   related	
   to	
   its	
  
business	
  at	
  the	
  top	
  of	
  the	
  “Twitter	
  Trends”	
  list	
  (Twitter,	
  2011).	
  When	
  a	
  user	
  clicks	
  on	
  the	
  “Trend”,	
  he	
  is	
  
taken	
  to	
  the	
  conversation	
  for	
  that	
  trend	
  and	
  a	
  “Promoted	
  Tweets”	
  tag	
  is	
  attached	
  to	
  the	
  tweet	
  at	
  the	
  
top	
   of	
   the	
   timeline.	
   Because	
   of	
   its	
   placement,	
   the	
   ad	
   receives	
   substantial	
   exposure,	
   thereby	
   initiating	
   or	
  
amplifying	
  a	
  conversation	
  on	
  Twitter	
  and	
  beyond	
  (Twitter,	
  2011).	
  
“Promoted	
   Accounts”	
   can	
   help	
   companies	
   quickly	
   increase	
   their	
   Twitter	
   followers	
   (Twitter,	
  
2011).	
  Part	
  of	
  “Who	
  to	
  follow”	
  (Twitter's	
  account	
  recommendation	
  engine),	
  “Promoted	
  Accounts”	
  will	
  
highlight	
  a	
  business	
  account	
  to	
  users	
  who	
  will	
  most	
  likely	
  find	
  it	
  interesting	
  (Twitter,	
  2011).	
  According	
  to	
  
Twitter's	
   Website,	
   “Users	
   find	
   Promoted	
   Accounts	
   a	
   useful	
   part	
   of	
   discovering	
   new	
   businesses,	
   content,	
  
and	
  people	
  on	
  Twitter.”	
  

List	
  of	
  Microblogging	
  Websites	
  
As	
   the	
   Microblogging	
   landscape	
   changes	
   on	
   a	
   daily	
   basis,	
   it	
   is	
   impossible	
   to	
   list	
   all	
   of	
   the	
   available	
  
Websites	
  online,	
  but	
  these	
  are	
  some	
  of	
  the	
  most	
  common	
  and	
  popular	
  platforms	
  I	
  have	
  found:	
  	
  
NAME	
  
	
  Audioboo.fm	
  

Cuzo	
  
Friendfeed	
  

	
  	
  
Mobango	
  
	
  	
  

"ABOUT	
  US"	
  DESCRIPTION	
  
We’re	
   a	
   small	
   team	
   based	
   in	
   London	
   UK	
   who	
   launched	
   Audioboo	
   in	
  
March	
  2009	
  as	
  a	
  simple	
  way	
  of	
  recording	
  audio	
  while	
  on	
  the	
  move	
  and	
  
adding	
  as	
  much	
  useful	
  data	
  to	
  it	
  as	
  possible,	
  such	
  as	
  photos,	
  tags	
  and	
  
location.	
   We’ve	
   seen	
   audioboo	
   grow	
   from	
   a	
   small	
   side	
   project	
   in	
   2009	
  
to	
  a	
  fully-­‐fledged	
  business	
  in	
  2010	
  and	
  we’re	
  committed	
  to	
  making	
  it	
  
the	
  platform	
  of	
  choice	
  for	
  anyone	
  who	
  wants	
  to	
  record,	
  listen	
  or	
  share	
  
audio.	
  
At	
   Cuzo	
   you	
   create	
   your	
   own	
   micro	
   blog	
   where	
   you	
   are	
   in	
   real	
   time	
   to	
  
tell	
  your	
  friends,	
  relatives	
  or	
  colleagues	
  what	
  you	
  do	
  with	
  the	
  help	
  of	
  
max	
  140	
  characters!	
  
FriendFeed	
   is	
   a	
   service	
   that	
   makes	
   it	
   easy	
   to	
   share	
   with	
   friends	
   online.	
  
It	
  offers	
  a	
  fun	
  and	
  interactive	
  way	
  to	
  discover	
  and	
  discuss	
  information	
  
among	
  friends.	
  
MOBANGO	
   is	
   the	
   first	
   Universal	
   Mobile	
   Community	
   that	
   allows	
   cell	
  
phone	
   users	
   to	
   publish,	
   convert,	
   and	
   share	
   with	
   friends	
   all	
   kinds	
   of	
  
user	
   generated	
   content	
   -­‐via	
   the	
   web	
   and	
   mobile	
   devices-­‐	
   for	
  

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WEBSITE	
  
audioboo.fm	
  

cuzo.com	
  
friendfeed.com	
  
mobango.com	
  
Plurk	
  

Twitter	
  

Wadja	
  

personalizing	
   and	
   empowering	
   the	
   new	
   cell	
   phone's	
   generation.	
   You	
  
can	
  publish,	
  convert,	
  and	
  share	
  Personal	
  Content	
  of	
  all	
  types	
  for	
  your	
  
cell	
  phone	
  -­‐	
  Videos,	
  Photos,	
  Ringtones,	
  Applications,	
  Games.	
  	
  
Noun.	
   plurk	
   (plüer-­‐kh)	
   -­‐	
   A	
   really	
   snazzy	
   site	
   that	
   allows	
   you	
   to	
  
showcase	
   the	
   events	
   that	
   make	
   up	
   your	
   life	
   in	
   deliciously	
   digestible	
  
chunks.	
  Low	
  in	
  fat,	
  5	
  calories	
  per	
  serving,	
  yet	
  chock	
  full	
  of	
  goodness.	
  
	
  Verb.	
   plurk	
   (plüer-­‐kh)	
   -­‐	
   To	
   chronicle	
   the	
   events	
   of	
   your	
   always	
   on,	
  
action-­‐packed,	
  storybook,	
  semi-­‐charmed	
  kinda	
  life.	
  
Twitter	
   is	
   a	
   real-­‐time	
   information	
   network	
   that	
   connects	
   you	
   to	
   the	
  
latest	
   information	
   about	
   what	
   you	
   find	
   interesting.	
   Simply	
   find	
   the	
  
public	
   streams	
   you	
   find	
   most	
   compelling	
   and	
   follow	
   the	
  
conversations..	
  
A	
   simple	
   and	
   social	
   way	
   to	
   publish	
   web	
   content,	
   and	
   connect	
   with	
  
people	
  who	
  share	
  your	
  interests.	
  

plurk.com	
  

twitter.com	
  

wadja.com	
  

Chinese	
   Microblogging	
   sites	
   include	
   Sina	
   Weibo,	
   Tencent	
   weibo,	
   Netease	
   weibo	
   and	
   Souhu	
  
weibo.	
  	
  
	
  

Content	
  Communities	
  	
  
Content	
   communities	
   exist	
   for	
   a	
   wide	
   range	
   of	
   media	
   types,	
   including	
   text,	
   photos,	
   videos,	
   and	
  
PowerPoint	
   presentations	
   (Kaplan	
   and	
   Haenlein,	
   pg.	
   63,	
   2010).	
   In	
   general,	
   users	
   are	
   not	
   required	
   to	
  
create	
   a	
   personal	
   profile	
   page	
   or,	
   if	
   one	
   is	
   required,	
   only	
   basic	
   information	
   need	
   be	
   uploaded	
   (Kaplan	
  
and	
   Haenlein,	
   pg.	
   63,	
   2010).	
   Kaplan	
   and	
   Haenlein	
   (pg.	
   63,	
   2010)	
   state	
   that,	
   “The	
   main	
   objective	
   of	
  
content	
   communities	
   is	
   the	
   sharing	
   of	
   media	
   content	
   between	
   users”	
   (Kaplan	
   and	
   Haenlein,	
   pg.	
   63,	
  
2010).	
  	
  
Although	
   businesses	
   run	
   the	
   risk	
   of	
   these	
   platforms	
   being	
   used	
   for	
   the	
   purpose	
   of	
   sharing	
  
copyright-­‐protected	
  materials,	
  the	
  advantages	
  of	
  getting	
  one’s	
  content	
  into	
  the	
  social	
  media	
  community	
  
seriously	
  outweighs	
  the	
  disadvantages	
  of	
  potential	
  copyright	
  infringement	
  (Kaplan	
  and	
  Haenlein,	
  pg.	
  63,	
  
2010).	
   The	
   popularity	
   of	
   these	
   content	
   communities	
   make	
   them	
   a	
   very	
   attractive	
   contact	
   channel	
   for	
  
many	
   businesses.	
   This	
   fact	
   isn’t	
   surprising	
   when	
   one	
   considers	
   that	
   a	
   site	
   such	
   as	
   YouTube	
   has	
   over	
   2	
  
billion	
   views	
   per	
   day	
   (Kaplan	
   and	
   Haenlein,	
   pg.	
   63,	
   2010).	
   Personally,	
   I	
   have	
   found	
   Slideshare	
   to	
   be	
   a	
  
particularly	
  good	
  site	
  to	
  generate	
  business	
  leads	
  as	
  well.	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

YouTube	
  
According	
   to	
   its	
   website,	
   YouTube	
   was	
   founded	
   in	
   February	
   2005	
   and	
   it	
   “allows	
   billions	
   of	
   people	
   to	
  
discover,	
   watch	
   and	
   share	
   originally-­‐created	
   videos.	
   YouTube	
   provides	
   a	
   forum	
   for	
   people	
   to	
   connect,	
  
inform,	
   and	
   inspire	
   others	
   across	
   the	
   globe	
   and	
   acts	
   as	
   a	
   distribution	
   platform	
   for	
   original	
   content	
  
creators	
  and	
  advertisers	
  large	
  and	
  small.”[4]	
  
On	
   23rd	
   April,	
   2005,	
   the	
   very	
   first	
   video-­‐-­‐“Me	
   at	
   the	
   Zoo”-­‐-­‐uploaded	
   to	
   YouTube	
   was	
   a	
   video.	
  
Today,	
   YouTube	
   receives	
   more	
   than	
   2	
   billion	
   views	
   per	
   day.	
   YouTube	
   allows	
   users	
   to	
   create	
   accounts,	
  
upload	
  videos,	
  “Like”	
  or	
  “Dislike”	
  videos,	
  leave	
  comments	
  on	
  a	
  video	
  and	
  create	
  channels,	
  among	
  other	
  
things.	
  Some	
  other	
  facts	
  from	
  the	
  YouTube.com	
  press	
  center	
  include:[5]	
  
•
•
•

Over	
  800	
  million	
  unique	
  users	
  visit	
  YouTube	
  each	
  month.	
  
Over	
  4	
  billion	
  hours	
  of	
  video	
  are	
  watched	
  each	
  month	
  on	
  YouTube.	
  
72	
  hours	
  of	
  video	
  are	
  uploaded	
  to	
  YouTube	
  every	
  minute.	
  
Page	
  17	
  of	
  51	
  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

70%	
  of	
  YouTube	
  traffic	
  comes	
  from	
  outside	
  the	
  US.	
  
YouTube	
  is	
  localized	
  in	
  43	
  countries	
  and	
  across	
  60	
  different	
  languages.	
  
In	
  2011,	
  YouTube	
  had	
  more	
  than	
  1	
  trillion	
  views	
  or	
  around	
  140	
  views	
  for	
  every	
  person	
  on	
  earth.	
  
Created	
   in	
   2007,	
   the	
   YouTube	
   Partner	
   Program	
   has	
   more	
   than	
   a	
   million	
   partners	
   from	
   27	
  
countries	
  around	
  the	
  world.	
  
Thousands	
   of	
   advertisers	
   are	
   using	
   TrueView	
   in-­‐stream	
   and	
   60%	
   of	
   those	
   in-­‐stream	
   ads	
   are	
   now	
  
skipable.	
  
YouTube	
  has	
  more	
  than	
  a	
  million	
  advertisers	
  using	
  Google	
  ad	
  platforms,	
  the	
  majority	
  of	
  which	
  
are	
  small	
  businesses.	
  
Three	
  hours	
  of	
  video	
  are	
  uploaded	
  per	
  minute	
  to	
  YouTube	
  from	
  mobile	
  devices.	
  
YouTube’s	
   Content	
   ID	
   scans	
   over	
   100	
   years	
   of	
   video	
   every	
   day	
   for	
   any	
   sign	
   of	
   copyright	
  
infringement.	
  	
  
More	
  than	
  3,000	
  partners	
  use	
  Content	
  ID,	
  including	
  every	
  major	
  US	
  network	
  broadcaster,	
  movie	
  
studio	
  and	
  record	
  label.	
  
YouTube	
   has	
   more	
   than	
   eight	
   million	
   reference	
   files	
   (over	
   500,000	
   hours	
   of	
   material)	
   in	
   its	
  
Content	
  ID	
  database;	
  it's	
  among	
  the	
  most	
  comprehensive	
  in	
  the	
  world.	
  
Over	
  a	
  third	
  of	
  YouTube's	
  total	
  monetized	
  views	
  come	
  from	
  Content	
  ID.	
  
More	
  than	
  120	
  million	
  videos	
  have	
  been	
  claimed	
  by	
  Content	
  ID.	
  
500	
  years’	
  worth	
  of	
  YouTube	
  videos	
  are	
  watched	
  every	
  day	
  on	
  Facebook,	
  and	
  over	
  700	
  YouTube	
  
videos	
  are	
  shared	
  on	
  Twitter	
  each	
  minute.	
  
100	
   million	
   people	
   take	
   a	
   social	
   action	
   on	
   YouTube	
   (such	
   as	
   likes,	
   shares,	
   comments,	
   etc.)	
   every	
  
week.	
  
More	
   than	
   50%	
   of	
   videos	
   on	
   YouTube	
   have	
   been	
   rated	
   or	
   include	
   comments	
   from	
   the	
  
community.	
  
Music	
  videos	
  account	
  for	
  20%	
  of	
  uploads.	
  

The	
  video	
  for	
  K-­‐Pop	
  star	
  Psy’s	
  “Gangnam	
  Style”	
  was	
  the	
  first	
  video	
  to	
  clock	
  up	
  more	
  than	
  one	
  
billion	
   YouTube	
   views	
   (Jones,	
   2012).	
   YouTube's	
   owner,	
   Google,	
   claims	
   the	
   video	
   was	
   watched,	
   on	
  
average,	
   between	
   seven-­‐to-­‐10	
   million	
   times	
   a	
   day	
   (Jones,	
   2012)	
   and	
   it	
   has	
   netted	
   the	
   Korean	
   rapper	
  
over	
  US	
  $8	
  million.	
  "Psy's	
  success	
  is	
  a	
  great	
  testament	
  to	
  the	
  universal	
  appeal	
  of	
  catchy	
  music	
  -­‐	
  and	
  ‘er,	
  
great	
   equine	
   dance	
   moves,"	
   wrote	
   Kevin	
   Allocca,	
   YouTube	
   trends	
   manager,	
   on	
   the	
   service's	
   blog	
   (Jones,	
  
2012).	
  YouTube	
  even	
  got	
  into	
  the	
  act,	
  adding	
  a	
  dancing	
  Psy	
  animation	
  above	
  the	
  hit	
  counter	
  once	
  the	
  
video	
  eclipsed	
  the	
  one	
  billion	
  views	
  milestone	
  (Jones,	
  2012).	
  	
  

List	
  of	
  Content	
  Community	
  Sites	
  
As	
  the	
  Content	
  Community	
  landscape	
  changes	
  on	
  a	
  daily	
  basis,	
  it	
  is	
  impossible	
  to	
  list	
  all	
  of	
  the	
  available	
  
Websites,	
  but	
  these	
  are	
  some	
  of	
  the	
  most	
  common	
  and	
  popular	
  platforms	
  I	
  have	
  found:	
  	
  
NAME	
  
23hq	
  
8tracks	
  

ABOUT	
  
Keep	
  all	
  your	
  photos	
  in	
  one	
  safe	
  place.	
  With	
  23	
  you	
  can	
  organise	
  
the	
  photos,	
  share	
  them	
  with	
  anyone	
  you	
  want,	
  and	
  you	
  can	
  even	
  
order	
  real	
  prints	
  of	
  your	
  digital	
  photos.	
  	
  
8tracks	
   is	
   handcrafted	
   internet	
   radio.	
   It	
   offers	
   a	
   simple	
   way	
   for	
  
people	
  to	
  share	
  and	
  discover	
  music	
  through	
  an	
  online	
  mix,	
  a	
  short	
  
playlist	
  containing	
  at	
  least	
  8	
  tracks.	
  Listeners	
  can	
  search	
  for	
  a	
  mix	
  
by	
   artist	
   or	
   genre,	
   stream	
   it	
   in	
   a	
   legal,	
   radio-­‐style	
   manner,	
   and	
  

Page	
  18	
  of	
  51	
  

WEBSITE	
  
23hq.com	
  
8tracks.com	
  
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
Social media   chapter three
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Social media chapter three

  • 1.   Social  Media:  The  Revolution  Will  Be  Socialized   by   Andrew  Pearson         Overview   Although   it   is   one   of   today’s   buzzwords,   “Social   Media”   is   a   generic   term   that   refers   to   websites   that   allow   one   or   more   of   the   following   services:   social   networking,   content   management,   social   bookmarking,   blogging   and   micro-­‐blogging,   live   video-­‐casting   and   access   into   virtual   worlds.   Social   Media—the   technology   as   we   know   it   today—has   its   roots   in   Usenet,   a   worldwide   discussion   system   that  allowed  users  to  post  public  messages  to  it  (Kaplan  and  Haenlein,  pg.  60,  2010).     Usenet   was   created   by   Tom   Truscott   and   Jim   Ellis   at   Duke   University   in   1979   (Kaplan   and   Haenlein,   pg.   60,   2010)   and   it   is   still   in   use   today.   According   to   its   website,   Usenet   is   “a   world-­‐wide   distributed   discussion   system.   It   consists   of   a   set   of   ‘newsgroups’   with   names   that   are   classified   hierarchically   by   subject.   ‘Articles’   or   ‘messages’   are   ‘posted’   to   these   newsgroups   by   people   on   computers   with   the   appropriate   software—these   articles   are   then   broadcast   to   other   interconnected   computer  systems  via  a  wide  variety  of  networks.”[1]  Obviously,  1979  was  a  long  time  ago,  it  was  long   before   what   most   people   would   consider   the   true   era   of   social   media,  which   began   with   the   creation   of   “Open   Diary”,   an   early   social   networking   site   that   brought   online   diary   writers   together   into   one   community”  (Kaplan  and  Haenlein,  pg.  60,  2010).     In   their   influential   article   Users   of   the   world,   unite!   The   challenges   and   opportunities   of   Social   Media,  Kaplan  and  Haenlein  (pg.  60,  2010)  explain  that  a  formal  definition  of  social  media  first  requires   an   understanding   of   two   related   concepts   that   are   often   referred   to   when   describing   it:   Web   2.0   and   User  Generated  Content.  As  Kaplan  and  Haenlein  (pg.  60,  2010)  see  it:   Web   2.0   is   a   term   that   was   first   used   in   2004   to   describe   a   new   way   in   which   software   developers  and  end-­‐users  started  to  utilize  the  World  Wide  Web;  that  is,  as  a  platform  whereby   content   and   applications   are   no   longer   created   and   published   by   individuals,   but   instead   are   continuously  modified  by  all  users  in  a  participatory  and  collaborative  fashion.  While  applications   such  as  personal  web  pages,  Encyclopedia  Britannica  Online,  and  the  idea  of  content  publishing   belong  to  the  era  of  Web  1.0,  they  are  replaced  by  blogs,  wikis,  and  collaborative  projects  in  Web   2.0.  Although  Web  2.0  does  not  refer  to  any  specific  technical  update  of  the  World  Wide  Web,   there  is  a  set  of  basic  functionalities  that  are  necessary  for  its  functioning.     The  “basic  functionalities”  that  Kaplan  and  Haenlein  (pg.  61,  2010)  refer  to  are;  Adobe  Flash,  the   popular   animation   tool,   interactivity,   and   web   streaming   audio/video   program,   Really   Simple   Syndication  (RSS),  a  family  of  web  feed  formats  used  to  publish  frequently  updated  works—such  as  blog   entries  or  news  headlines,  as  well  as  audio  and  video—in  a  standardized  format;  and  Asynchronous  Java   Scrip   (AJAX),   a   group   of   web   development   methods   that   can   retrieve   data   from   web   servers   Page  1  of  51  
  • 2. asynchronously,  allowing  the  update  of  one  source  of  web  content  without  interfering  with  the  display   and  behavior  an  entire  page.     For   Kaplan   and   Haenlein   (pg.   61,   2010),   Web   2.0   represents   the   ideological   and   technological   foundation,   while   “User   Generated   Content   (UGC)   can   be   seen   as   the   sum   of   all   the   ways   in   which   people  make  use  of  social  media.  The  term,  which  achieved  broad  popularity  in  2005,  is  usually  applied   to  describe  the  various  forms  of  media  content  that  are  publicly  available  and  created  by  end-­‐users.”       The  Four  Steps  of  Social  Media   When  a  company  is  first  delving  into  social  media,  Eley  &  Tiley's  (pg.  85,  2009)  state  that  there  are  four   steps  of  social  media  that  should  be  followed—listen,  join,  participate  and  create—and  these  steps  must   be  strictly  followed  in  that  order.   Listening  is  the  most  important  step.  People  online  are  frequently  mentioning  and  commenting   on  a  company  and  its  products,  so  all  you  have  to  do  is  listen.  Even  if  you  do  not  choose  to  participate  in   the   discussion   yourself,   you   will   discover   valuable   information   about   your   company   or   even   about   yourself  if  you  are  an  artist  (Eley  &  Tilley,  pg.  86,  2009).  Instead  of  doing  expensive  surveys,  focus  groups   or   other   experiments,   the   best   information   is   often   found   right   there   in   front   of   you   for   free   (Eley   &   Tilley,  pg.  86,  2009).  You  will  find  out  what  your  customers  think  of  you  and  what  they  are  looking  for  as   well   as   the   problems   and   frustrations   they   have   about   dealing   with   you   and/or   your   business.   Most   importantly,  you  will  get  the  inside  scoop  of  what  is  actually  important  to  your  target  audience  (Eley  &   Tilley,  pg.  86,  2009),  whether  that  audience  is  a  retailer’s  customer  base,  a  band’s  rabid  fans,  an  airline’s   frequent  flyer  members  or  one  of  a  million  other  business  users.   Listening  can  be  useful  in  the  following  ways:   • • • • • Monitor  for  buying  indication  terms  and  reply  with  helpful  links  (Nelson,  2013).   Listen  for  recommendation  requests  and  share  helpful  links  (Nelson,  2013).   Listen  for  discussions  of  your  product  or  category  and  provide  web  links  (Nelson,  2013).   Share  relevant  web  content  with  prospects  (Nelson,  2013).   Discover  relevant  blogs  and  ask  for  backlinks  (Nelson,  2013).   Once  you  understand  the  community  and  what  it  is  all  about,  it  is  time  to  join  a  social  network.   Many  networks  require  that  you  have  an  account  on  their  site  to  participate  in  the  discussions  and  you   should  sign  up  as  it  is  always  better  to  have  an  account  even  if  you  are  not  required  to  have  one  because   you  always  want  to  claim  your  brand  and/or  company  name  to  gain  credibility.     You  should  always  join  communities  where  you  are  most  likely  to  find  your  customers  (Eley  &   Tilley,   pg.   86,   2009).   If   you   start   out   by   listening,   you   will   know   where   your   customers   tend   to   congregate   online.   Facebook,   MySpace,   LinkedIn,   YouTube,   Flickr,   Delicious,   Digg   and   Twitter   are   big   networks  which  should  be  on  your  radar  (Eley  &  Tilley,  pg.  87,  2009).  I  mention  many,  many  other  Social   Media   sites   throughout   this   chapter   and   the   companion   website   to   this   article–www.social-­‐media-­‐ encyclopedia.com—also   includes   a   searchable   database   of   over   600   social   media   websites   that   I   constantly  update.  Many  of  these  sites  can  be  used  to  listen  to  your  audience  or  to  start  a  discussion.   Many  are  niche  websites  where  business  can  discover  very  selective  audiences.     Page  2  of  51  
  • 3. Businesses  should  set  up  accounts  at  all  the  major  social  networking  sites  and  link  back  to  their   website(s)  (Nelson,  2013)  as  well  as  link  content  and  similar  keywords  throughout  their  social  channels   (Nelson,  2013).   Once   the   discussion   has   been   initiated,   then   it   is   time   to   participate   in   the   community.   Participating  includes  replying  and  posting  to  online  forums  and  blogs,  reviewing  products  and  services   and   bookmarking   sites   that   you   like   or   find   interesting   (Eley   &   Tilley,   pg.   88,   2009).   By   participating,   you   will   build   your   online   brand   and   people   will   start   to   respect   you   as   a   valuable   contributor   to   the   community   (Eley   &   Tilley,   pg.   88,   2009).   When   respected,   others   will   help   to   promote   you   and,   possibly,   your  company  without  even  being  asked  to  do  so,  which,  as  most  marketers  will  tell  you,  is  one  of  the   best   forms   of   marketing   around.   Not   only   is   word-­‐of-­‐mouth   marketing   one   of   the   most   trusted   forms   of   marketing   around,   but   it   can   help   spread   the   word   about   a   brand   virally.   Two   words   of   warning,   however;   your   role   models   should   always   be   very   experienced   and   remain   very   active   users   in   the   community;   and,   most   of   all,   remember   that   it   is   never   okay   to   spam   (Eley   &   Tilley,   pg.   88,   2009).     Participation  can  be  fostered  in  the  following  ways:   • • • • • • • • • Ask  readers  to  sign  up  for  an  RSS  feed  (Nelson,  2013).   Answer  all  questions  and  share  peer  referrals  (Nelson,  2013).   Feature  community  members  on  your  site  (Nelson,  2013).     Share  customer  stories  (Nelson,  2013).     Ask  influencers  to  share  your  web  links  (Nelson,  2013).   Interview  an  influencer  for  web  content  (Nelson,  2013).   Have  an  influencer  guest  blog  (Nelson,  2013).   Help  an  influencer  write  content  about  your  brand  (Nelson,  2013).   Share  products  with  influencers  for  feedback  and  web  content  (Nelson,  2013).   Finally,  it  is  time  to  create.  Once  you  have  built  yourself  an  online  brand  by  listening,  joining  and   participating,   it   is   time   to   create   your   own   content   (Eley   &   Tilley,   pg.   89,   2009).   You   will   now   have   an   audience  to  share  your  content  with  and  this  audience  will  help  you  spread  your  content  far  and  wide.  It   should  be  noted  that  you  have  to  create  value;  ads  are  not  generally  seen  as  valuable  (Eley  &  Tilley,  pg.   89,  2009).  Posting  “buy  my  stuff”  on  twitter  will  fail  to  achieve  the  results  you  want,  and  this  practice   may   even   get   you   banned   (Eley   &   Tilley,   pg.   89,   2009).   By   making   beneficial   contributions   to   the   community,  people  will  notice  you  and  want  to  know  more  about  your  company  (Eley  &  Tilley,  pg.  89,   2009).  If  you  have  listened  properly,  you  should  have  a  solid  idea  of  the  type  of  content  people  would   like  to  see  (Eley  &  Tilley,  pg.  89,  2009).  Then,  simply,  give  it  to  them.  You  can  be  creative  in  the  following   ways:   • • • • • Divide  a  piece  of  content  into  multiple  Slideshare  presentations  that  link  to  your  site  (Nelson,   2013).   Start  a  LinkedIn  group  (Nelson,  2013).   Tie  content  together  so  an  ebook  links  to  a  relevant  blog  post,  which,  in  turn,  links  to  a  topical   webinar  (Nelson,  2013).   Build  a  forum  or  community  section  on  your  website  (Nelson,  2013).   Create  referral  programs  (Nelson,  2013).     Page  3  of  51  
  • 4. Six  Types  of  Social  Media   According   to   their   influential   article   Users   of   the   world,   unite!   The   challenges   and   opportunities   of   Social   Media,  Kaplan  and  Haenlein  (2010)  break  Social  Media  down  into  the  following  six  different  types:     • • • • • • Collaborative  projects   Blogs  and  micro-­‐blogs   Content  communities     Social  networking  sites   Virtual  game  worlds   Virtual  social  worlds   Throughout   the   rest   of   this   chapter,   I   will   break   down   each   of   these   types   of   social   media   individually   as   well   as   explain   how   a   business   and/or   an   individual   can   use   them   on   their   own   or,   preferably,  combined  together.           Collaborative  Projects   Probably   the   most   democratic   form   of   all   UGC,   collaborative   projects   enable   the   joint   and   simultaneous   creation  of  content  by  many  end-­‐users  (Kaplan  and  Haenlein,  pg.  62,  2010).  Kaplan  and  Haenlein  (pg.  62,   2010)  believe  collaborative  projects  can  be  split  into  two  different  categories:   • • Wikis–these  are  websites  that  allow  users  to  add,  remove,  and  change  text-­‐based  content;  and     Social  bookmarking  applications—these  enable  the  group-­‐based  collection  and  rating  of  Internet   links  or  media  content.     The   main   idea   behind   collaborative   projects   is   that   joint   efforts   can   lead   to   a   better   outcome   than   individual   action   (Kaplan   and   Haenlein,   pg.   62,   2010).   Examples   of   collaborative   projects   include   the   web-­‐based   encyclopedia   Wikipedia   and   social   bookmarking   sites   such   as   Delicious   and   Stumbleupon.     Social   bookmarking   is   both   the   method   of   storing   and   managing   Web   page   bookmarks   with   individually   chosen   keywords   as   well   as   the   sharing   of   this   information   with   others.   At   social   bookmarking   sites,   users   can   tag,   save,   manage   and   share   Websites   with   their   friends   and   their   connections.  Users  can  add  descriptions  in  the  form  of  metadata  and  these  descriptions  can  be  anything   from  free  text  comments,  favorable  or  unfavorable  votes,  or  tags  that  collectively  form  a  social  thread  of   information.  This  kind  of  thread  is  also  known  as  a  folksonomy—“the  process  by  which  many  users  add   metadata  in  the  form  of  keywords  to  shared  content”  (Golder  and  Huberman,  2006).     In   his   article   How   to   Use   Social   Bookmarking   for   Business,   Lou   Dubois   (2010)   explains   that   “Social   bookmarking,   at   its   most   basic   form,   is   a   simple   way   to   organize   all   of   the   best   content   from   around  the  web  based  off  your  interests,  all  in  one  place.”  It  is  a  handy  way  to  “sort  the  relevant  from   the  irrelevant,  according  to  their  interests  and  the  value  of  the  information  provided.  And  perhaps  most   importantly,  the  bookmarks  are  transferable  between  computers  and  locations”  (Dubois,  2010).   Founded  in  2003,  Delicious  (then  known  as  del.icio.us)  coined  the  term  social  bookmarking  and   pioneered  the  concept  of  tagging  (Mathes,  2004).  The  following  year,  similar  sites  such  as  Furl,  Simpy,   Page  4  of  51  
  • 5. Citeulike   and   Connotea   came   online.   Stumbleupon   also   appeared   around   the   same   time.   There   are   now   countless  other  sites  and  I  have  included  a  list  of  over  40  of  the  most  popular  ones  later  in  this  chapter.     Why  are  these  sites  so  important  and  powerful?  Well,  in  his  book  The  Wisdom  of  Crowds  (2004),   James  Surowiecki  argues  that  the  collective  opinion  of  a  large,  diverse  and  independent  group  of  people   produces   more   accurate   information   than   the   judgment   of   a   single   expert.   According   to   Surowiecki   (2004),   groups   can   excel   even   when   individuals   fail.   “Under   the   right   circumstances,   groups   are   remarkably  intelligent,  and  are  often  smarter  than  the  smartest  people  in  them.”       Using  the  highly  successful  search  engine  Google  as  an  example,  Surowiecki  (2004)  shows  that   Google's   underlying   technology   is   based   on   the   wisdom   of   the   crowd   and   that   the   system   works   so   well   because   it   uses   the   collective   voice—or   votes—of   millions   of   people   to   deliver   its   search   results   (Surowiecki,  2004).  Few  would  argue  that  they  are  incredibly  accurate  and  have  made  Google  the  go-­‐to   search  Internet  destination.     To   augment   his   somewhat   counter-­‐intuitive   argument,   Surowiecki   states   that   for   a   crowd   opinion  to  be  considered  wiser  than  the  judgment  of  an  expert,  three  requirements  must  be  in  place;   the   crowd   must   be   diverse;   the   crowd   members   must   be   independent;   and   the   crowd   must   be   decentralized   (Surowiecki,   2004).   Because   of   the   vast,   decentralized   and   independent   nature   of   the   Internet,   Kaplan   and   Haenlein's   (2010)   “collaborative   projects”   easily   fulfill   all   three   of   Surowiecki's   requirements  (Surowiecki,  2004).     Compared   to   search   engines   and   traditional   automated   resource   location   and   classification   software,  social  bookmarking  systems  are  advantageous  because  the  tag-­‐based  classification  is  done  by   a   human   being,   who   usually   understands   the   content   and   context   of   a   resource   better   than   any   algorithm-­‐based   computer   program.   Human   beings   are   also   adept   at   finding   and   bookmarking   Web   pages  that  often  go  unnoticed  by  web  spiders  (Heymann,  Koutrika,  Garcia-­‐Molina,  2008).  In  addition,  a   user   will   probably   find   a   system   that   ranks   a   resource   based   on   how   many   times   it   has   been   bookmarked   by   other   users   more   valuable   than   a   system   that   simply   ranks   resources   based   on   the   number  of  external  links  pointing  to  it.   For   the   promotion   of   a   business,   social   bookmarking   is   important   because   it   helps   a   compnay   Website  get  quality  backlinks.  When  a  Website  is  submitted  for  ranking  by  a  search  engine,  the  search   engine  considers  the  quality  of  the  backlinks,  i.e.,  the  quality  of  the  sites  linking  back  to  it.  This  means   that  if  you  bookmark  popular  sites,  the  search  engine  spiders  will  automatically  follow  the  links  back  to   your  site.     Kaplan   and   Haenlein   (pg.   62,   2010)   argue   that,   “From   a   corporate   perspective,   firms   must   be   aware   that   collaborative   projects   are   trending   toward   becoming   the   main   source   of   information   for   many   consumers.   As   such,   although   not   everything   written   on   Wikipedia   may   actually   be   true,   it   is   believed   to   be   true   by   more   and   more   Internet   users.”   This   can   have   particularly   damaging   repercussions  during  a  corporate  crisis  (Kaplan  and  Haenlein,  pg.  62,  2010).       Collaborative  projects  can  also  be  used  to  increase  productivity,  for  example,  the  Finnish  mobile   manufacturer   Nokia   “uses   internal   wikis   to   update   employees   on   project   status   and   to   trade   ideas,   which  are  used  by  about  20%  of  its  68,000  staff  members”  (Kaplan  and  Haenlein,  pg.  63,  2010).  Also,  the   Page  5  of  51  
  • 6. U.S.   application   software   company   Adobe   Systems   “maintains   a   list   of   bookmarks   to   company-­‐related   websites  and  conversations  on  Delicious”  (Kaplan  and  Haenlein,  pg.  63,  2010).     Dubois  (2010)  explains  that  “From  an  individual  consumption  perspective  for  Internet  readers,   social  bookmarking  can  make  great  sense  to  filter  your  news  and  information  all  into  one  place.”  But  it   also  makes  great  sense  for  businesses  to  utilize  these  tools  as  they  can  increase  Website  traffic  and  grow   brand  recognition  by  curating  information  and  disseminating  client  testimonials  (Dubois,  2010).   Throughout   the   business   world,   content   curators   are   “considered   the   gatekeepers   to   information   for   businesses   and   individuals.   As   a   company,   curating,   or   aggregating   the   best   content   from   around   the   web,   can   make   you   an   industry   leader”   (Dubois,   2010).   For   companies   you   already   work  with,  showing  that  you  are  on  top  of  industry  news  gives  you  a  vaunted  level  of  credibility  (Dubois,   2010).  “Similarly,  if  you  think  of  it  from  the  perspective  of  businesses  who  you  don't  already  do  business   with,  you're  going  to  be  seen  as  a  resource  for  information”  (Dubois,  2010),  which  should  give  you  an   immediate  leg  up  on  your  competition.   Another   way   to   utilize   these   tools   is   by   pulling   together   all   of   your   company’s   best   customer   testimonials   in   a   social   bookmark.   Just   about   every   business   gets   questions   about   its   client   list   and   testimonials   from   its   potential   business   partners.   When   asked   the   question:   "What   have   others   said   about  your  work?",  wouldn’t  it  be  better  to  direct  potential  clients  to  a  site  that  has  all  of  the  company’s   testimonials   in   one   place,   in   a   simple   format   rather   than   sending   them   to   a   Yelp   page,   argues   Dubois   (2010).   Dubois  (2010)  explains  that,  "For  individual  projects  and  campaigns,  the  creation  of  folders  and   tags  within  social  bookmarking  sites  can  make  it  very  easy  to  track  success.  If  you've  recently  launched  a   campaign   and   want   to   see   what   stories,   blog   posts,   Twitter   notes   and   more   have   been   written   about   it,   you  can  very  easily  refer  to  your  social  bookmarks,  where  again  all  of  the  information  is  gathered  in  one   place".  Dubois  (2010)  recommends  the  following  steps:   • • • • • Create  accounts  on  the  sites  you  want  to  be  on.  Fill  out  a  complete  profile  about  you  and  your   company  and  add  a  link  back  to  your  webpage.   Add  the  social  bookmarking  tools  and  buttons  to  your  website  and/or  blog  so  users  can  utilize   them  within  your  community.   Create  lists  and  categories  to  arrange  specific  information  in  neat,  searchable  silos.   Submit  URL  links  to  the  bookmarking  site  and  write  reviews,  rate  other  stories,  etc.,  etc.   Network  with  other  community  members  who  share  similar  interests.   Social   bookmarking   isn’t   as   intuitive   a   process   as   blogging   or   social   networking   on   sites   like   Facebook  or  Twitter,  but  it  is  a  very  valuable  tool  in  its  own  right  and  it  should  be  one  part  of  a  social   media  marketing  plan.     List  of  Collaborative  Projects  Websites   As  the  Collaborative  Projects  landscape  changes  on  a  daily  basis,  it  is  impossible  to  list  all  of  the  available   Websites,  but  these  are  some  of  the  most  common  and  popular  platforms  I  have  found:     NAME   A1  Webmarks   ABOUT   A1-­‐Webmarks  is  a  free  service  that  combines  the  convenience   of   a   personal   webmark   server   with   the   power   of   social   Page  6  of  51   WEBSITE      a1-­‐webmarks.com  
  • 7. Blinklist   Blurpalicious   Bookmarky   Delicious   Digg   Diigo   Folkd   Google  Bookmarks   Gravee    ikeepbookmarks   Jeteye   Jumptags   webmarking.   BlinkList   is   a   powerful   productivity   tool   that   makes   is   much   blinklist.com   easier   for   anyone   to   share   and   save   their   links   for   later.   With   BlinkList   you   can   save   a   local   copy   of   any   web   page   on   your   computer.  We  give  you  a  website  so  that  you  can  easily  access   all  of  the  links  that  you  saved  from  any  computer.   Social  bookmarking  made  simple.   blurpalicious.com   The  hottest  tags  and  bookmarks  in  one  easy  serving.   bookmarky.com   Keep,  share,  and  discover  the  best  of  the  Web  using  Delicious,   delicious.com   the  world's  leading  social  bookmarking  service.   Digg  delivers  the  most  interesting  and  talked  about  stories  on   digg.com   the  Internet  right  now.  The  Internet  is  full  of  great  stories,  and   Digg   helps   you   find,   read,   and   share   the   very   best   ones.   It’s   simple   and   it’s   everywhere:   visit   Digg   on   the   web,   find   it   on   your   iPhone,   or   get   the   best   of   Digg   delivered   to   your   inbox   with  The  Daily  Digg.     If  you  browse  or  read  a  lot  on  the  web,  we  believe  you  will  find   diigo.com   Diigo   indispensable.   Diigo   is   two   services   in   one   -­‐-­‐   it   is   a   research  and  collaborative  research  tool  on  the  one  hand,  and   a  knowledge-­‐sharing  community  and  social  content  site  on  the   other.   Using   social   bookmarks   with   folkd.com   will   enrich   your   web-­‐ folkd.com   surfing   experience.   We   provide   a   simple   website   and   easy   to   use   browser   buttons   which   allow   you   to:   Save   your   favourite   links   and   bookmarks   online   and   access   them   from   anywhere   at   any  time.   Save   time   with   quick   links   to   your   favorite   websites.   Use   google.com/bookmarks   Google’s  Web  History  to  find  the  sites  you  visit  frequently  and   bookmark   your   favorites.   Use   the   Google   Toolbar   for   quick   access  to  your  bookmarks  and  to  easily  create  more.  Get  your   bookmarks   on   any   computer.   No   matter   where   you   may   be   surfing   the   web,   your   bookmarks   can   stay   with   you   just   by   signing   in.   Keep   your   bookmarks   organized.   Add   searchable   labels   and   notes   to   your   bookmarks   to   find   them   easily   and   keep  them  organized.   Gravee   takes   three   of   the   most   useful   applications   on   the   Web   gravee.com   and   combines   them   together   in   one   experience   –   search,   recommendations,   and   social   networking   &   sharing.   This   creates   a   rich   social   search   and   recommendation   engine   that   personalizes  results  based  on  your  interests,  as  well  as  those  of   your  friends  (and  other  people  like  you  whom  you  don't  even   know).   iKeepBookmarks.com   allows   you   to   upload,   and   keep,   your   ikeepbookmarks.com   bookmarks   on   the   web   for   free.   You   can   access   them   at   any   time,  from  any  computer...  anywhere!   Jeteye  was  created  to  address  the  difficulty  of  keeping  track  of   jeteye.com   good   information   and   resources   that   you   find   online.   The   Jeteye   community   is   a   public   library   where   people   can   freely   use  Jeteye  tools  to  create  and  share  Jetpaks™.   Jumptags.com   is   a   revolutionary   Web   2.0   social   bookmarking   jumptags.com   web  service  for  collecting,  storing,  sharing  and  distributing  web   bookmarks,   notes,   rss   feeds,   contacts,   and   much   more.   Based   Page  7  of  51  
  • 8. Linkroll   Linksgutter   Mister  Wong   Mylinkvault   Netvouz   Oyax   Plime   Reddit   Squidoo   Startaid   Stumbleupon   Trendhunter   Vi.sualize.us   on   AJAX   and   other   next   generation   web   development   techniques,   Jumptags.com   offers   the   easiest,   fastest,   most   intuitive   and   productive   way   of   maintaining   and   collaborating   bookmarks  and  other  internet  resources  online.   Linkroll   is   a   free   link   blogging   service.   At   a   personal   level   you   can   bookmark,   categorize   and   comment   on   all   the   great   web   pages/links  you  find.     A  complete  free  social  bookmarking  site.   Mister  Wong  is  a  leading  social  bookmarking  service  with  over   1  million  users  globally.   online  links  made  easy  -­‐  store  your  links  online.   Netvouz  is  a  social  bookmarking  service  that  allows  you  to  save   your  favorite  links  online  and  access  them  from  any  computer,   wherever  you  are.  Organize  your  bookmarks  in  folders  and  tag   each  bookmark  with  keywords.   Oyax   is   a   social   bookmark   manager.   It   allows   you   to   add   web   sites  to  your  personal  collection  of  links,  categorize  those  sites   with   tags   and   share   your   collection   not   only   with   your   own   browsers  and  machine,  but  also  with  other  people.   Plime  is  an  editable  wiki  community  where  users  can  add  and   edit  weird  and  interesting  links.   Reddit   is   a   social   news   and   entertainment   website   where   registered  users  submit  content  in  the  form  of  either  a  link  or  a   text.   Other   users   then   vote   the   submission   “up”   or   “down”,   which   is   used   to   rank   the   post   and   determine   its   position   on   the  site’s  pages  and  front  page.  Content  entries  are  organized   by  areas  of  interest  called  “subreddits”.   Squidoo  is  the  popular  publishing  platform  and  community  that   makes   it   easy   for   you   to   create   "lenses"   online.   Lenses   are   pages,  kind  of  like  flyers  or  signposts  or  overview  articles  that   gather   everything   you   know   about   your   topic   of   interest-­‐-­‐and   snap   it   all   into   focus.   Like   the   lens   of   a   camera,   your   perspective  on  something.  (You're  looking  at  a  lens  right  now).   StartAid   is   a   Social   Bookmarking   site.   Startaid   give   you   the   ability   to   make   a   custom   homepage   where   you   can   have   all   your   Bookmarks   at   your   fingertips.   With   Startaid   you   can   you   Category  and/or  Tag  filing  systems.   StumbleUpon  helps  you  discover  and  share  great  websites.  As   you   click   Stumble!,   we   deliver   high-­‐quality   pages   matched   to   your   personal   preferences.   These   pages   have   been   explicitly   recommended  by  your  friends  or  one  of  over  15  million  other   websurfers  with  interests  similar  to  you.  Rating  these  sites  you   like   automatically   shares   them   with   like-­‐minded   people   –   and   helps  you  discover  great  sites  your  friends  recommend.   With   35,000,000   monthly   views,   TrendHunter.com   is   the   world's  largest,  most  popular  trend  community.  Trend  Hunter,   Trend  Hunter  TV  and  Trend  Hunter  PRO  feature  112,000  micro-­‐ trends  and  cutting  edge  ideas.  Routinely  sourced  by  the  media,   Trend   Hunter   is   a   source   of   inspiration   for   industry   professionals,   aspiring   entrepreneurs   and   the   insatiably   curious.     VisualizeUs  is  a  social  bookmarking  website  for  visual  contents   Page  8  of  51   linkroll.com   linksgutter.com   mister-­‐wong.com   mylinkvault.com   netvouz.com   oyax.com   plime.worth1000.com   reddit.com   squidoo.com   startaid.com   stumbleupon.com   trendhunter.com    vi.sualize.us  
  • 9. Xmarks   Zootool   —  VisualizeUs  (read  visualize  us)  allows  you  to  remember  your   favorite   images   from   all   over   the   web,   and   share   them   with   everyone.   Xmarks   was   founded   in   2006   under   our   original   name   Foxmarks.   Our   bookmark   sync   browser   add-­‐on   is   one   of   the   most  popular  in  the  world  with  over  twenty  million  downloads   and   counting.   Our   products   are   actively   used   in   over   four   million  browsers  and  we  manage  over  a  billion  bookmarks  for   our  users.   Zootool   is   about   collecting,   organizing   and   sharing   your   favorite  images,  videos,  documents  and  links  from  all  over  the   internet.   Driven   by   a   passion   for   design,   web,   code   and   all   kind   of   nerdery,   we   are   working   hard   to   build   the   most   awesome   bookmark  tool  for  geeks  like  us  and  people  who  love  the  web.   xmarks.com   zootool.com       Chinese  collaborative  projects  include  Baidu  bookmarks,  QQ  Bookmarks,  Sina  viv,  Hudong,  Soso   baike,  Baidu  baiki  and  MBAlib.       Blogs   In  2005,  Merriam-­‐Webster  added  the  word  “blog”  to  its  dictionary,  calling  it,  “a  web  site  that  contains   an  online  personal  journal  with  reflections,  comments,  and  often  hyperlinks  provided  by  the  writer.”  The   Website  Webopedia  defines  a  blog  as,  “a  web  page  that  serves  as  a  publicly  accessible  personal  journal   for   an   individual.”   The   term   originated   from   the   word   “weblog”,   which   was   coined   by   Jorn   Barger   on   17   December   1997   when   he   used   it   to   describe   the   list   of   links   on   his   Robot   Wisdom   website   that   “logged”   his  internet  wanderings  (Wortham,  2007).     In  April  or  May  of  1999,  Peter  Merholz  broke  the  word  weblog  into  the  two  words  “we  blog”  in   the   sidebar   of   his   blog   Peterme.com   (The   Economist,   2006).   The   term   “blog”   was   picked   up   by   Evan   Williams   at   Pyra   Labs   who   used   “blog”   as   a   noun   and   a   verb   to   mean   “to   edit   one's   weblog   or   to   post   to   one's  weblog”  and  created  the  term  “blogger”  for  Pyra  Labs'  Blogger  product,  which  led  to  the  term's   worldwide  popularity  (Baker,  2008).     Representing   the   earliest   form   of   Social   Media,   blogs   are   the   “Equivalent   of   personal   web   pages   and   can   come   in   a   multitude   of   different   variations,   from   personal   diaries   describing   the   author’s   life   to   summaries  of  all  relevant  information  in  one  specific  content  area”  (Kaplan  and  Haenlein,  pg.  63,  2010).     In  its  article  “It's  the  links,  Stupid”,  The  Economist  (2006)  claims  that  a  blog  is:    A   web   page   to   which   its   owner   regularly   adds   new   entries,   or   “posts”,   which   tend   to   be   (but   need   not   be)   short   and   often   contain   hyperlinks   to   other   blogs   or   websites.   Besides   text   and   hypertext,   posts   can   also   contain   pictures   (“photoblogs”)   and   video   (“vlogs”).   Each   post   is   stored   on  its  own  distinct  archive  page,  the  so-­‐called  “permalink”,  where  it  can  always  be  found.   The   Economist   (2006)   explains   that   blogging   is   a   quintessentially   social   activity,   highlighted   by   two  features:   Page  9  of  51  
  • 10. A  “blogroll”,  along  the  side  of  the  blog  page,  which  is  a  list  of  links  to  other  blogs  that  the  author   recommends  (not  to  be  confused  with  the  hyperlinks  inside  the  posts).  In  practice,  the  blogroll  is   an  attempt  by  the  author  to  place  his  blog  in  a  specific  genre  or  group,  and  a  reciprocal  effort  by   a   posse   of   bloggers   to   raise   each   other's   visibility   on   the   internet   (because   the   number   of   incoming  links  pushes  a  blog  higher  in  search-­‐engine  results).  The  other  feature  is  “trackback”,   which   notifies   (“pings”)   a   blog   about   each   new   incoming   link   from   the   outside—a   sort   of   gossip-­‐ meter,  in  short.   According   to   Dave   Winer,   the   influential   software   engineer   who   pioneered   several   blogging   techniques   and   has,   by   his   own   estimate,   the   longest   running   blog   of   all   time   (The   Economist,   2006),   weblogs  should  be:     • • • • Personalized:  Weblogs  are  designed  for  individual  use  (a  multi-­‐person  weblog  is  also  possible   through  collaboration,  such  as  the  ‘‘team  blog’’  offered  by  www.blogger.com).  A  Weblog  style  is   personal  and  informal.     Web-­‐based:  Weblogs  can  be  updated  frequently.  They  are  easy  to  maintain  and  accessible  via  a   Web  browser.     Community-­‐supported:  Weblogs  can  link  to  other  weblogs  and  Websites,  enabling  the  linkage  of   ideas,  and  hence  stimulating  knowledge  generation  and  sharing  between  bloggers.   Automated:  Blogging  tools  help  bloggers  to  present  their  words  without  the  hassle  of  writing   HTML  code  or  any  other  programming  language;  instead,  bloggers  can  just  concentrate  on  the   content.   Winer   argues   that   blogging   should   have   a   raw,   unpolished   authenticity   to   it   (The   Economist,   2006).   “Blogging   is   all   about   style”   and   the   essence   of   blogginess   is   “the   unedited   voice   of   a   single   person,”   preferably   an   amateur   (The   Economist,   2006).   For   Winer,   editors   do   not   belong   in   the   Blogosphere,  even  though,  today,  they  very  much  do  (The  Economist,  2006).     Blogs  are  incredibly  popular  because  they  are  cheap,  easy  to  set  up  and  they  provide  maximum   exposure   with   limited   effort.   As   Jeff   Jarvis,   Director   of   the   Interactive   Journalism   at   City   University   of   New   York's   Graduate   School   of   Journalism   points   out,   they   are   the   “easiest,   cheapest,   fastest   publishing   tool   ever   invented”   (Wortham,   2007).   Blogs   are   everywhere,   affecting   every   sector   of   society   and,   because  of  their  ease  of  use  and  low  barrier  to  entry,  they  will  continue  to  be  a  big  part  of  the  national   and  worldwide  discourse  (Wortham,  2007).     Technorati   lists   over   1,274,415   blogs,   broken   down   into   categories   such   as   “Entertainment”,   “Business”,  “Sports”,  “Politics”,  “Autos”,  “Technology”,  “Living”,  “Green”  and  “Science”,  and  yet  this  list   only   barely   scratches   the   surface   of   the   blogosphere.   Blogs   can   take   many   forms,   including   a   diary,   a   news  service,  a  collection  of  links  to  Internet  resources,  a  series  of  book  reviews,  reports  of  activity  on  a   project,   the   journal   of   an   expedition,   a   photographic   record   of   a   building   project,   or   any   one   of   a   number  of  other  forms.     One  amusing  story  from  Germany  might  explain  the  popularity  of  blogs:  when  Jung  von  Matt,  a   German   advertising   firm,   came   up   with   their   “Du   bist   Deutschland”   (“You   are   Germany”)   advertising   campaign   to,   as   Jean-­‐Remy   von   Matt,   the   firm's   Belgian   boss,   put   it,   “fight   grumpiness”   about   the   country's   sluggish   economy,   he,   unwittingly,   stepped   into   Germany's   first   blogging   controversy   (The   Economist,   2006).   Not   only   did   German   bloggers   find   the   idea   kitschy,   but   one   industrious   researcher   Page  10  of  51  
  • 11. dug   up   an   obscure   photograph   from   a   Nazi   convention   in   1935   that   showed   Hitler's   face   on   a   poster   above   a   sign   containing   the   awkwardly   similar   slogan   “Denn   Du   bist   Deutschland”   (“Because   you   are   Germany”)  (The  Economist,  2006).   The  German  blogosphere  erupted  and  the  advertising  campaign,  to  put  it  mildly,  went  down  in   flames   (The   Economist,   2006).   An   outraged   Jean-­‐Remy   von   Matt   fired   off   a   terse   email   to   his   colleagues   claiming  blogs  were  “the  toilet  walls  of  the  Internet”  and  he  demanded  to  know:  “What  on  earth  gives   every  computer-­‐owner  the  right  to  express  his  opinion,  unasked  for?”  (The  Economist,  2006).     Once  von  Matt's  email  found  its  way  into  the  hands  of  those  very  same  bloggers,  the  reply  was   fast,  furious  and  so  ferocious  that  Mr.  von  Matt  quickly  turned  tail  in  retreat,  very  publicly  apologizing   for  his  misdirected  rant  (The  Economist,  2006).  As  The  Economist's  (2006)  article  so  succinctly  points  out,   “Inadvertently,  Mr.  von  Matt  had  put  his  finger  on  something  big:  that,  at  least  in  democratic  societies,   everybody  does  have  the  right  to  hold  opinions,  and  that  the  urge  to  connect  and  converse  with  others   is  so  basic  that  it  might  as  well  be  added  to  life,  liberty  and  the  pursuit  of  happiness.”   By   2004,   blogs   had   gone   mainstream;   Robert   Scoble   blogged   for   Microsoft,   giving   the   oftentimes  hegemonic  company  a  human  face  as  he  conversed  with  customers;  Matt  Drudge  went  from   convenience  store  clerk  to  one  to  Time  Magazine's  2006  100  most  influential  people  in  the  world  when   he   blogged   about   the   Clinton-­‐Lewinsky   scandal   (Time   Magazine,   2006).   In   its   piece   about   the   fedora   wearing  blogger,  Time  Magazine  (2006)  claimed:  “With  10  million  readers  daily,  Drudge,  39,  has  paved  a   generous   path   for   the   blogs;   without   his   example,   semipro   scribes   might   not   have   unearthed   ‘Rathergate’.   Of   course,   the   price   for   such   cyberscoops   has   been   the   coarsening   of   the   evening   news;   Drudge  has  goaded  traditional  media  into  playing  catch-­‐up  on  sordid  stories  they  once  safely  ignored”   (Time  Magazine,  2006).  To  be  successful,  a  blog  should  include  the  following  key  elements:   • • • • • Great  content:  as  the  old  adage  goes,  “Content  is  king”  and  that  old  axiom  should  be  kept  very   much   in   mind   when   it   comes   to   blogging.   Competition   is   fierce   so   one’s   content   better   be   relevant,  valuable  and  captivating.       Posts  frequently:  along  with  having  great  content,  bloggers  should  constantly  post  new  material.   A   constant   stream   of   new   material   will   garner   more   views,   which   should   result   in   many   more   followers.     User   friendly   navigation:   readers   prefer   navigation   that   is   simple   and   straightforward   so   have   links  that  make  logical  sense.     Eye   pleasing   content:   as   with   any   other   type   of   marketing,   the   prettier   something   looks,   the   more  likely  it  is  to  be  viewed,  so  keep  the  design  element  in  mind  when  creating  a  blog.       Connect  to  other  content:  linking  and  back-­‐linking  is  exceptionally  important  so  feel  free  to  add   links  to  other  content  that  expands  upon  or  references  your  content.     Legal  Issues   Anyone  who  chooses  to  blog  should  be  aware  that  anything  posted  in  a  chat  room,  at  an  online  forum  or   on   a   blog   can   make   the   blogger   liable   to   a   lawsuit.   According   to   the   US   Copyright   Office,   Copyright   “protects   original   works   of   authorship   including   literary,   dramatic,   musical,   and   artistic   works,   such   as   poetry,   novels,   movies,   songs,   computer   software,   and   architecture.   Copyright   does   not   protect   facts,   ideas,  systems,  or  methods  of  operation,  although  it  may  protect  the  way  these  things  are  expressed.”   Page  11  of  51  
  • 12. Bloggers   should   be   careful   not   to   infringe   upon   the   rights   of   others   or   unjustly   demean   corporations  or  people.  New  software  analytic  tools—some  of  which  I  detail  later—allow  companies  to   troll  the  Internet  for  copyrighted  material  and  negative  remarks  about  their  companies.     In   the   Wall   Street   Journal   article   “Bloggers,   Beware:   What   You   Write   Can   Get   You   Sued”   (McQueen,  2009),  journalist  M.P.  McQueen  warns  that,  “Web  sites  that  purport  to  rate  everything  from   college   professors   to   doctors   and   contractors   are   being   sued   by   recipients   of   disparaging   reviews”   (McQueen,  2009).  Bloggers  are  increasingly  getting  sued  for  everything  from  defamation  to  invasion  of   privacy  to  copyright  infringement,  so  caution  must  be  taken  (McQueen,  2009).     The  Media  Law  Resource  center  keeps  track  of  legal  actions  against  bloggers  and,  as  of  March   24,   2009,   such   high   profile   cases   as   Banks   v.   Milum,   Cornwell   v.   Sachs   (II),   Kaplan   v.   Salahi,   Kono   v.   Meeker;  Laughman  v.  Selmeier;  Omega  World  Travel  v.  Mummagraphics,  Inc.,  Scheff  v.  Bock,  Staten  v   Steele   and   Wagner   v.   Miskin   have   each   resulted   in   verdicts   against   the   bloggers   and   a   total   of   $16,128,280  has  been  awarded  to  the  plaintiffs.[2]   First   Amendment   protection   only   goes   so   far,   so   anyone   considering   blogging   what   could   be   construed   as   a   negative   comment   about   a   particular   person   or   a   company   should   take   out   insurance   policies   that   include   liability   insurance   for   defamation,   libel   and   slander.   Policy   language   differs   by   state   and   country   so   bloggers   should   check   with   their   insurers.   According   to   the   Insurance   Information   Institute,   a   $1   million   umbrella   policy   costs   an   average   of   $200   to   $350   per   year   on   top   of   regular   homeowner   and   auto   premiums   (McQueen,   2009).   In   this   writer's   estimation,   it   is   money   very   well   spent.     Also,   when   commenting   negatively   about   something,   discuss   your   own   personal   subjective   opinion   and   "if   you’re   going   to   assert   negative   facts,   provide   hyperlinks   to   your   sources   as   a   form   of   citation"   (Goldman,   2013).   In   a   2013   defamation   lawsuit   involving   Sheldon   Adelson   and   a   former   Las   Vegas  Sands  employee,  the  court  agreed  that  the  plaintiff  wasn't  guilty  of  slander  because  he  had  used   hyperlinks   to   quote   sources   (Goldman,   2013).   "The   hyperlink   is   the   twenty-­‐first   century   equivalent   of   the   footnote   for   purposes   of   attribution   in   defamation   law,   because   it   has   become   a   well-­‐recognized   means  for  an  author  or  the  Internet  to  attribute  a  source….[Hyperlinking  to  sources]  fosters  the  facile   dissemination  of  knowledge  on  the  Internet"  (Goldman,  2013),  the  court  ruled.   The  court  concluded  that  hyperlinks  were  superior  to  footnotes  because  readers  didn’t  have  to   make   a   “sojourn   to   the   library”   to   check   the   citation   (Goldman,   2013).   In   a   footnote,   the   court   acknowledged   the   risk   of   link   rot,   but   saw   "it   as   a   minor   concern   because   defamation   claims   must   be   brought  quickly,  which  reduces  the  odds  link  rot  will  occur  during  the  relevant  legal  period."  (Goldman,   2013).  The  court  even  concluded  that  the  defendants  qualified  for  anti-­‐SLAPP  protection,  meaning  the   case  was  over  and  Adelson  was  responsible  for  the  defendants  legal  fees  (Goldman,  2013).   List  of  Blogging  Websites   As   the   Blogging   landscape   changes   on   a   daily   basis,   it   is   impossible   to   list   all   of   the   available   blogging   Websites  out  there,  but  these  are  some  of  the  most  common  and  popular  platforms  I  have  found:       NAME   AlterNet   ABOUT   AlterNet  is  an  award-­‐winning  news  magazine  and  online  community   that  creates  original  journalism  and  amplifies  the  best  of  hundreds  of   other  independent  media  sources.  AlterNet’s  aim  is  to  inspire  action   Page  12  of  51   WEBSITE   alternet.org  
  • 13. Blog  Catalog   Blog  Drive   Blogger   Blogigo   Blurty   Carbonmade   Disqus   Gabbr   Instablogs   IntenseDebate   Issuu   Jigsy   LiveJournal   Momentile   Pen.io   Plinky   Soup.io   Tumblr   and   advocacy   on   the   environment,   human   rights   and   civil   liberties,   social  justice,  media,  health  care  issues,  and  more.   Blog   Catalog   is   the   premiere   social   blog   directory   on   the   internet.   blogcatalog.com   Search,  Browse,  Rate  and  Review  thousands  of  blog  sites.   A   weblog   publishing   service   that   is   easy   enough   for   a   beginner   and   blogdrive.com   advanced   enough   for   an   expert.   Free   Blog   sites   that   have   never   been   better.   Blogger   is   a   free   blog   publishing   tool   from   Google   for   easily   sharing   blogger.com   your  thoughts  with  the  world.     A  free  blog,  quick  and  easy.     blogigo.com   Community   site   desgined   for   adults,   based   on   livejournal   source   blurty.com   code.   With   Carbonmade,   you   can   manage   your   online   portfolio   with   a   carbonmade.com   variety  of  tools  that  allow  you  to  change  how  you  display  your  work.   The   core   idea   behind   the   design   of   Carbonmade   is   to   keep   your   images  or  videos  at  the  forefront.   Disqus   (dis·∙cuss   •   dĭ-­‐skŭs')   is   all   about   changing   the   way   people   think   disqus.com   about   discussion   on   the   web.   We're   big   believers   in   the   conversations  and  communities  that  form  on  blogs  and  other  sites.   Gabbr   allows   you   to   view   and   comment   on   the   news   in   a   large   social   gabbr.com   news   community   as   well   as   promote   content   for   web   publshers,   authors  and  bloggers.   Instablogs   is   a   news   ecosystem   bringing   bloggers,   citizen   journalists   instablogs.com   and   traditional   media   together.   It's   a   place   to   discover,   share,   contribute   and   connect   with   the   world   and   the   people   who   are   changing  it.   IntenseDebate's   comment   system   enhances   and   encourages   intensedebate.com   conversation  on  your  blog  or  website.   Issuu  is  the  leading  digital  publishing  platform  delivering  exceptional   issuu.com   reading   experiences   of   magazines,   catalogs,   and   newspapers.   Millions   of   people   have   uploaded   their   best   publications   to   create   beautiful  digital  editions.     Jigsy   serves   personal   blogs,   small   business   websites,   news   portals,   jigsy.com   bands,   churches,   pet   groomers,   artists,   musicians,   and...   well,   you   name   it.   People   are   flocking   to   Jigsy   by   the   thousands   and   we're   pleased  to  keep  on  doing  what  we  do  -­‐  enabling  people  to  create  and   maintain  great  looking  dynamic  websites.   Rooted   in   a   tradition   of   global   participation,   LiveJournal   is   on   the   livejournal.com   forefront   of   personal   publishing,   community   involvement,   and   individual  expression.     Momentile  is  a  “picture  a  day”  photo  diary  that  makes  it  dead  simple   momentile.com   to   chronicle   your   days   and   observe   the   interesting   moments   of   others.  Trust  us,  it’s  for  the  greater  good.     Pen.io  is  the  fastest  way  to  publish  online.     pen.io   Every   day   we   provide   a   new   prompt   (like   a   question,   or   a   challenge),   plinky.com   and   everyone   gets   a   chance   to   answer.   It's   simple   to   add   photos,   maps,   playlists   and   more.   You   can   easily   share   your   Plinky   answers   on   Facebook,   Twitter,   WordPress,   Tumblr,   and   most   major   blogging   services.   Soup   is   a   tumblelog;   a   super-­‐easy   blog   that   can   do   more   than   just   soup.io   text:  post  links;  quotes;  videos;  audio;  files;  reviews  and  events   Tumblr  lets  you  effortlessly  share  anything.  Post  text,  photos,  quotes,   tumblr.com   Page  13  of  51  
  • 14. TypePad   Wordpress   WPScoop   Zimbio   links,  music,  and  videos,  from  your  browser,  phone,  desktop,  email,   or  wherever  you  happen  to  be.  You  can  customize  everything,  from   colors,  to  your  theme's  HTML.     TypePad   blogs   make   it   simple   for   you   to   share   your   interests   and   get   noticed.   Easily   design   and   customize   your   own   blog,   and   use   our   SEO   (Search   Engine   Optimization)   and   SMO   (Social   Media   Optimization)   tools  to  promote  your  blog  and  attract  an  audience  and  following.   A  semantic  personal  publishing  platform  with  a  focus  on  aesthetics,   web  standards,  and  usability.   WP-­‐Scoop   (WordPress   Scoop)   is   website   dedicated   to   bringing   you   WordPress   related   News,   Reviews   and   Stories.   All   the   latest   and   greatest   information   on   the   WordPress   blogging   platform   can   be   found   on   the   pages   of   WPscoop.   We   are   a   Social   Bookmarking   Site   for   you   to   use   and   a   place   for   you   to   discover   what   is   hot   in   the   Wordpress  world.     Zimbio   is   an   interactive   magazine   publisher   focused   on   entertainment,   style,   current   events,   and   other   pop   culture   topics.   Zimbio.com,  one  of  the  fastest  growing  web  publications  and  one  of   the  10  most  popular  magazines  on  the  web,  is  now  read  by  over  20   million  people  each  month.   typepad.com   wordpress.com   wpscoop.com   zimbio.com   Chinese  blogging  sites  include  Weibo,  Hexum,  Sina  blog,  Blogus  and  Bolaa.     Microblogs   Although  similar  to  a  blogging  website,  a  microblog  site  differs  from  a  traditional  blog  in  that  its  content   is  typically  smaller  in  both  actual  and  aggregate  size.  “Social  networking  and  microblogging  services  such   as   Twitter,   Facebook,   or   Google+   allow   people   to   broadcast   short   messages,   so-­‐called   microposts,   in   continuous  streams.  These  posts  usually  consist  of  a  text  message  enriched  with  contextual  metadata,   such   as   the   author,   date   and   time,   and   sometimes   also   the   location   of   origin”   (Lohmann,   Burch,   Schauder,   Weiskopf,   2012).   While   individual   posts   can   be   no   longer   than   140   characters,   “aggregated   posts  of  multiple  users  can  provide  a  rich  source  of  time-­‐critical  information  that  can  point  to  events  and   trends  needing  attention”  (Lohmann,  Burch,  Schauder,  Weiskopf,  2012).  The  140  character  limitation  is   much  less  restrictive  in  character-­‐based  languages  such  as  Chinese  and  Japanese.   Twitter   Twitter  is  a  real-­‐time  short  messaging  service  that  works  over  multiple  networks  and  devices.[3]  A  free   social   networking   and   micro-­‐blogging   service,   Twitter   allows   users   to   send   and   receive   Tweets— messages  that  can  be  up  to  140  characters  in  length.  “Connected  to  each  Tweet  is  a  rich  details  pane   that   provides   additional   information,   deeper   context   and   embedded   media”   (Twitter.com   2011).   Because  it  is  happening  in  near  real-­‐time,  “Twitter  is  a  ‘what’s-­‐happening-­‐right-­‐now’  tool  that  enables   interested   parties   to   follow   individual   users’   thoughts   and   commentary   on   events   in   their   lives”   (Bifet   and  Frank,  2010).  Some  interesting  facts  about  Twitter  from  Twitter.com  (2011)  include:   • • • • • • Twitter  gets  more  than  300,000  new  users  every  day.   There  are  currently  110  million  users  of  Twitter’s  services.   Twitter  receives  180  million  unique  visits  each  month.   There  are  more  than  600  million  searches  on  Twitter  every  day.   Twitter  started  as  a  simple  SMS-­‐text  service.   Over  60%  of  Twitter  use  is  outside  the  U.S.   Page  14  of  51  
  • 15. • • • There  are  more  than  50,000  third-­‐party  apps  for  Twitter.   Twitter’s  web  platform  only  accounts  for  a  quarter  of  its  users—75%  use  third-­‐party  apps.   Twitter   has   donated   access   to   all   of   its   tweets   to   the   Library   of   Congress   for   research   and   preservation.   In   his   article   “100   fascinating   social   media   statistics   and   figures   from   2012”,   Brian   Honigman   (2012)  includes  some  additional  interesting  facts  about  Twitter:   • • • • • • • • • • • • • • • • There  were  175  million  tweets  sent  from  Twitter  every  day  in  2012.   The  average  Twitter  user  has  tweeted  307  times.   Since  the  dawn  of  Twitter,  there  have  been  a  total  of  163  billion  tweets.     56  percent  of  customer  tweets  to  companies  are  being  ignore.   Barack  Obama's  victory  tweet  was  the  most  retweeted  tweet  ever,  with  over  800K  retweets.   Top  three  countries  on  Twitter  are  the  US  at  107  million,  Brazil  33  million  and  Japan  at  nearly  30   million.   The  average  user  follows  (or  is  followed  by)  51  people.   The  2012  election  broke  records  with  31.7  million  political  tweets.   32  percent  of  all  Internet  users  are  using  Twitter.   Twitter  is  projected  to  make  a  total  of  $540  million  in  advertising  revenue  by  2014.   69  percent  of  follows  on  Twitter  are  suggested  by  friends.   In  2012,  one  million  accounts  were  added  to  Twitter  every  day.   The  most  followed  brand  on  Twitter  is  YouTube  with  19  million  followers.   The  USA's  141.8  million  accounts  represent  27.4  percent  of  all  Twitter  users.   50  percent  of  Twitter  users  are  using  the  social  network  via  a  mobile  device.   34  percent  of  marketers  have  generated  leads  using  Twitter.   On   its   Website,   Twitter   recommends   building   a   following,   increasing   a   businesses'   reputation,   and  raising  a  customer's  trust  by  following  these  best  practices  (Twitter.com,  2011):   • • • • • • • • Share:  disseminate  photos  and  behind  the  scenes  info  about  your  business.  Even  better,  give  a   glimpse  of  developing  projects  and  events.  Users  come  to  Twitter  to  get  and  share  the  latest,  so   give  it  to  them!     Listen:  regularly  monitor  the  comments  about  your  company,  brand,  and  products.   Ask:  question  your  followers  to  glean  valuable  insights  and  show  them  that  you  are  listening.   Respond:  reply  to  compliments  and  feedback  in  real  time.   Reward:  Tweet  updates  about  special  offers,  discounts  and  time-­‐sensitive  deals.     Demonstrate   wider   leadership   and   know-­‐how:   Reference   articles   and   links   about   the   bigger   picture  as  it  relates  to  your  business.     Champion   your   stakeholders:   Retweet   and   publicly   reply   to   great   tweets   posted   by   your   followers  and  customers.     Establish   the   right   voice:   Twitter   users   tend   to   prefer   a   direct,   genuine,   and,   of   course,   likable   tone   from   your   business,   but   think   about   your   voice   as   you   Tweet.   How   do   you   want   your   business  to  appear  to  the  Twitter  community?     Page  15  of  51  
  • 16. Twitter   also   offers   three   ways   to   advertise   on   its   service;   promoted   tweets;   promoted   trends;   and  promoted  accounts.  Promoted  tweets  are  regular  Tweets  that  are  amplified  to  a  broader  audience   and   they   are   offered   on   a   Cost-­‐per-­‐Engagement   (CPE)   basis.   A   business   is   charged   when   a   user   Retweets,   replies   to,   clicks   on   or   favorites   the   Promoted   Tweet   (Twitter.com,   2011).   Retweeted   impressions  by  engaged  users  are  free,  and  can  exponentially  amplify  the  reach  and  cost-­‐effectiveness   of  a  marketing  campaign  (Twitter.com,  2011).   Twitter   is   a   very   useful   tool   that   connects   businesses   to   customers   in   real-­‐time.   It   can   help   a   business  quickly  share  information  with  people  who  are  interested  in  their  products  and/or  services,  as   well  as  gather  real-­‐time  market  intelligence  and  customer  feedback  (Twitter.com,  2011).  Using  Twitter,   a  business  can  build  strong  relationships  with  its  customers  and  partners  as  well  as  raise  the  profile  of  its   brands,  direct  sales  and  engage  a  primed  audience  (Twitter.com,  2011).  Twitter  can  also  help  a  business   build  a  following,  increase  its  reputation  as  well  as  raise  a  customer’s  trust  by  sharing,  listening,  asking   questions,  responding  to  replies,  rewarding  customers  with  special  offers  and  discounts,  demonstrating   wider  leadership  and  championing  the  right  stakeholders.     “Promoted   Trends”   give   a   business   the   exclusive   opportunity   to   feature   a   Trend   related   to   its   business  at  the  top  of  the  “Twitter  Trends”  list  (Twitter,  2011).  When  a  user  clicks  on  the  “Trend”,  he  is   taken  to  the  conversation  for  that  trend  and  a  “Promoted  Tweets”  tag  is  attached  to  the  tweet  at  the   top   of   the   timeline.   Because   of   its   placement,   the   ad   receives   substantial   exposure,   thereby   initiating   or   amplifying  a  conversation  on  Twitter  and  beyond  (Twitter,  2011).   “Promoted   Accounts”   can   help   companies   quickly   increase   their   Twitter   followers   (Twitter,   2011).  Part  of  “Who  to  follow”  (Twitter's  account  recommendation  engine),  “Promoted  Accounts”  will   highlight  a  business  account  to  users  who  will  most  likely  find  it  interesting  (Twitter,  2011).  According  to   Twitter's   Website,   “Users   find   Promoted   Accounts   a   useful   part   of   discovering   new   businesses,   content,   and  people  on  Twitter.”   List  of  Microblogging  Websites   As   the   Microblogging   landscape   changes   on   a   daily   basis,   it   is   impossible   to   list   all   of   the   available   Websites  online,  but  these  are  some  of  the  most  common  and  popular  platforms  I  have  found:     NAME    Audioboo.fm   Cuzo   Friendfeed       Mobango       "ABOUT  US"  DESCRIPTION   We’re   a   small   team   based   in   London   UK   who   launched   Audioboo   in   March  2009  as  a  simple  way  of  recording  audio  while  on  the  move  and   adding  as  much  useful  data  to  it  as  possible,  such  as  photos,  tags  and   location.   We’ve   seen   audioboo   grow   from   a   small   side   project   in   2009   to  a  fully-­‐fledged  business  in  2010  and  we’re  committed  to  making  it   the  platform  of  choice  for  anyone  who  wants  to  record,  listen  or  share   audio.   At   Cuzo   you   create   your   own   micro   blog   where   you   are   in   real   time   to   tell  your  friends,  relatives  or  colleagues  what  you  do  with  the  help  of   max  140  characters!   FriendFeed   is   a   service   that   makes   it   easy   to   share   with   friends   online.   It  offers  a  fun  and  interactive  way  to  discover  and  discuss  information   among  friends.   MOBANGO   is   the   first   Universal   Mobile   Community   that   allows   cell   phone   users   to   publish,   convert,   and   share   with   friends   all   kinds   of   user   generated   content   -­‐via   the   web   and   mobile   devices-­‐   for   Page  16  of  51   WEBSITE   audioboo.fm   cuzo.com   friendfeed.com   mobango.com  
  • 17. Plurk   Twitter   Wadja   personalizing   and   empowering   the   new   cell   phone's   generation.   You   can  publish,  convert,  and  share  Personal  Content  of  all  types  for  your   cell  phone  -­‐  Videos,  Photos,  Ringtones,  Applications,  Games.     Noun.   plurk   (plüer-­‐kh)   -­‐   A   really   snazzy   site   that   allows   you   to   showcase   the   events   that   make   up   your   life   in   deliciously   digestible   chunks.  Low  in  fat,  5  calories  per  serving,  yet  chock  full  of  goodness.    Verb.   plurk   (plüer-­‐kh)   -­‐   To   chronicle   the   events   of   your   always   on,   action-­‐packed,  storybook,  semi-­‐charmed  kinda  life.   Twitter   is   a   real-­‐time   information   network   that   connects   you   to   the   latest   information   about   what   you   find   interesting.   Simply   find   the   public   streams   you   find   most   compelling   and   follow   the   conversations..   A   simple   and   social   way   to   publish   web   content,   and   connect   with   people  who  share  your  interests.   plurk.com   twitter.com   wadja.com   Chinese   Microblogging   sites   include   Sina   Weibo,   Tencent   weibo,   Netease   weibo   and   Souhu   weibo.       Content  Communities     Content   communities   exist   for   a   wide   range   of   media   types,   including   text,   photos,   videos,   and   PowerPoint   presentations   (Kaplan   and   Haenlein,   pg.   63,   2010).   In   general,   users   are   not   required   to   create   a   personal   profile   page   or,   if   one   is   required,   only   basic   information   need   be   uploaded   (Kaplan   and   Haenlein,   pg.   63,   2010).   Kaplan   and   Haenlein   (pg.   63,   2010)   state   that,   “The   main   objective   of   content   communities   is   the   sharing   of   media   content   between   users”   (Kaplan   and   Haenlein,   pg.   63,   2010).     Although   businesses   run   the   risk   of   these   platforms   being   used   for   the   purpose   of   sharing   copyright-­‐protected  materials,  the  advantages  of  getting  one’s  content  into  the  social  media  community   seriously  outweighs  the  disadvantages  of  potential  copyright  infringement  (Kaplan  and  Haenlein,  pg.  63,   2010).   The   popularity   of   these   content   communities   make   them   a   very   attractive   contact   channel   for   many   businesses.   This   fact   isn’t   surprising   when   one   considers   that   a   site   such   as   YouTube   has   over   2   billion   views   per   day   (Kaplan   and   Haenlein,   pg.   63,   2010).   Personally,   I   have   found   Slideshare   to   be   a   particularly  good  site  to  generate  business  leads  as  well.                       YouTube   According   to   its   website,   YouTube   was   founded   in   February   2005   and   it   “allows   billions   of   people   to   discover,   watch   and   share   originally-­‐created   videos.   YouTube   provides   a   forum   for   people   to   connect,   inform,   and   inspire   others   across   the   globe   and   acts   as   a   distribution   platform   for   original   content   creators  and  advertisers  large  and  small.”[4]   On   23rd   April,   2005,   the   very   first   video-­‐-­‐“Me   at   the   Zoo”-­‐-­‐uploaded   to   YouTube   was   a   video.   Today,   YouTube   receives   more   than   2   billion   views   per   day.   YouTube   allows   users   to   create   accounts,   upload  videos,  “Like”  or  “Dislike”  videos,  leave  comments  on  a  video  and  create  channels,  among  other   things.  Some  other  facts  from  the  YouTube.com  press  center  include:[5]   • • • Over  800  million  unique  users  visit  YouTube  each  month.   Over  4  billion  hours  of  video  are  watched  each  month  on  YouTube.   72  hours  of  video  are  uploaded  to  YouTube  every  minute.   Page  17  of  51  
  • 18. • • • • • • • • • • • • • • • • 70%  of  YouTube  traffic  comes  from  outside  the  US.   YouTube  is  localized  in  43  countries  and  across  60  different  languages.   In  2011,  YouTube  had  more  than  1  trillion  views  or  around  140  views  for  every  person  on  earth.   Created   in   2007,   the   YouTube   Partner   Program   has   more   than   a   million   partners   from   27   countries  around  the  world.   Thousands   of   advertisers   are   using   TrueView   in-­‐stream   and   60%   of   those   in-­‐stream   ads   are   now   skipable.   YouTube  has  more  than  a  million  advertisers  using  Google  ad  platforms,  the  majority  of  which   are  small  businesses.   Three  hours  of  video  are  uploaded  per  minute  to  YouTube  from  mobile  devices.   YouTube’s   Content   ID   scans   over   100   years   of   video   every   day   for   any   sign   of   copyright   infringement.     More  than  3,000  partners  use  Content  ID,  including  every  major  US  network  broadcaster,  movie   studio  and  record  label.   YouTube   has   more   than   eight   million   reference   files   (over   500,000   hours   of   material)   in   its   Content  ID  database;  it's  among  the  most  comprehensive  in  the  world.   Over  a  third  of  YouTube's  total  monetized  views  come  from  Content  ID.   More  than  120  million  videos  have  been  claimed  by  Content  ID.   500  years’  worth  of  YouTube  videos  are  watched  every  day  on  Facebook,  and  over  700  YouTube   videos  are  shared  on  Twitter  each  minute.   100   million   people   take   a   social   action   on   YouTube   (such   as   likes,   shares,   comments,   etc.)   every   week.   More   than   50%   of   videos   on   YouTube   have   been   rated   or   include   comments   from   the   community.   Music  videos  account  for  20%  of  uploads.   The  video  for  K-­‐Pop  star  Psy’s  “Gangnam  Style”  was  the  first  video  to  clock  up  more  than  one   billion   YouTube   views   (Jones,   2012).   YouTube's   owner,   Google,   claims   the   video   was   watched,   on   average,   between   seven-­‐to-­‐10   million   times   a   day   (Jones,   2012)   and   it   has   netted   the   Korean   rapper   over  US  $8  million.  "Psy's  success  is  a  great  testament  to  the  universal  appeal  of  catchy  music  -­‐  and  ‘er,   great   equine   dance   moves,"   wrote   Kevin   Allocca,   YouTube   trends   manager,   on   the   service's   blog   (Jones,   2012).  YouTube  even  got  into  the  act,  adding  a  dancing  Psy  animation  above  the  hit  counter  once  the   video  eclipsed  the  one  billion  views  milestone  (Jones,  2012).     List  of  Content  Community  Sites   As  the  Content  Community  landscape  changes  on  a  daily  basis,  it  is  impossible  to  list  all  of  the  available   Websites,  but  these  are  some  of  the  most  common  and  popular  platforms  I  have  found:     NAME   23hq   8tracks   ABOUT   Keep  all  your  photos  in  one  safe  place.  With  23  you  can  organise   the  photos,  share  them  with  anyone  you  want,  and  you  can  even   order  real  prints  of  your  digital  photos.     8tracks   is   handcrafted   internet   radio.   It   offers   a   simple   way   for   people  to  share  and  discover  music  through  an  online  mix,  a  short   playlist  containing  at  least  8  tracks.  Listeners  can  search  for  a  mix   by   artist   or   genre,   stream   it   in   a   legal,   radio-­‐style   manner,   and   Page  18  of  51   WEBSITE   23hq.com   8tracks.com