1. CREDIT GROUP DECEMBER 1999
SUISSE
ENVIRONMENTAL
PERFORMANCE EVALUATION
SWITZERLAND 1998/99
www.credit-suisse.ch/ecoperformance99

2. EDITORIAL
CREDIT SUISSE GROUP AND THE ENVIRONMENT
Dear Readers Our operational ecology activities
save energy and resources. This re- Terms used in this Environmen-
This report on Credit Suisse Group’s
tal Performance Evaluation
Environmental Performance Evalu- port on our Environmental Perfor-
ation 1998/1999 is the third of its mance Evaluation is a small example The five business units of Credit
kind since 1994. It describes our of that – both the summary, which has Suisse Group (CSG) are referred to
major energy and materials flows in only a limited print run, and the more as follows in this report:
Switzerland and the impact that they comprehensive appendices, are avail-
pCS
have on the environment. able worldwide via the Internet, at
Credit Suisse
www.credit-suisse.ch/
The report is an important element in ecoperformance99. This saves paper, pCSPB
our ISO 14001-accredited environ- printing and costly dispatch. Credit Suisse Private Banking
mental management system in Swit-
zerland and shows where we stand in We are aware that we can only reach pCSFB
terms of our operational ecology tar- our operational ecology targets if our Credit Suisse First Boston
gets and activities. The inclusion of staff put our and their environmental pCSAM
Winterthur means that we are able to principles into practice. I would like to Credit Suisse Asset Management
incorporate the Group’s insurance take this opportunity to express my
operations in our performance evalu- gratitude for their commitment. pWinterthur
ation for the first time. Information on Winterthur Insurance
air travel is also new. We would be interested to hear your
views and constructive criticism – we
Transparency and credibility are im- look forward to receiving your sug-
gestions! Environmental Performance
portant to us. That is why, instead Evaluation 1998/99
of simply concentrating on our suc-
This paper-saving eight-page
cesses and strengths, we also report
abridged version of the Environmental
on the areas where there is room for
Performance Evaluation 1998/99 is
even further improvement – and doing
so in a report which has been vali- supplemented by two appendices,
Peter Lienhart
dated by an external body. available on the Internet:
Member of the Executive Board of
pAppendix 1: further information
Credit Suisse and Environmental
Officer of Credit Suisse Group pAppendix 2: the complete energy
and materials report from MIB AG
Structure of this Environmental Performance Evaluation report 1998/99
Topics Printed abridged Full version on Internet
version Appendix 1 Appendix 2
Scope of environmental management system
Power MIB AG
Heating energy and
Water
materials
Waste
Chemicals report
Paper
Transport
Performance evaluation and methodology
VfU key figures
Review of energy guidelines
Addresses and contacts
Glossary and further reading
Page 2

3. THE ENVIRONMENTAL
MANAGEMENT SYSTEM
INCL. WINTERTHUR AND FIGURES FOR AIR TRAVEL WORLDWIDE
This Environmental P•erformance business air travel. There is still room Environmental requirements
Evaluation covers the five busi- for improvement with regard to waste for outsourcing partners
ness units of CSG in Switzerland, and paper, however. A variety of external companies pro-
with 594 properties and 28,000 vide services to CSG which are impor-
employees. The energy reference The energy and waste figures col- tant in terms of operational ecology.
area is 1.3 million m2. Figures lected for the Winterthur business unit Contractually determined environmen-
for the Winterthur head office refer to the Winterthur head office, tal requirements form the basis of a
have been incorporated into the with around 1,400 staff. corresponding environmental monitor-
Environmental Performance ing system. The environment-related
In addition to information on air travel,
Evaluation for the first time, fol- standards which have already been
other data on the operational ecology
lowing the merger of CSG and defined for MIB AG have also formed
of major CSFB sites outside Switzer-
Winterthur in 1997. part of contractual negotiations with
land will also be gathered in the fu-
other partner companies from the
ture. A decision has yet to be made
Air travel figures for fields of local IT provision, catering
on how Winterthur’s relevant non-
non-Swiss locations and the storage and distribution of
Swiss sites are to be included in fu-
Information on air travel from CSFB office supplies and promotional items.
ture.
locations outside Switzerland has
been recorded for the first time. This Facilities management
has not yet been included in the per- by MIB AG
formance evaluation according to
environmental impact points, however. Since 1998, operational responsibility
for the management of our premises
in Switzerland has lain with MIB AG
Data gathering Property + Facility Management Additional information
Compared with the 1996/97 Environ- (‘MIB AG’). MIB AG has measured on the Internet
mental Performance Evaluation we the flows of materials and energy for pMIB AG energy and materials
have been able to achieve an im- power, heating, water, waste and report
provement in the quality of data col- chemicals and has collated the data
lected. Information on buildings with pDetailed information on data
into its own report. The MIB AG report
the highest energy consumption is gathering and data quality
forms the basis of this Environmental
particularly accurate, as is that for the Performance Evaluation report.
areas of computer scrap disposal and
Corporate and Services for private Global investment Services for insti- Worldwide insurance
individual customers investors in Switzer- banking tutional and mutual business
in Switzerland land and abroad funds investors
worldwide
Locations: Locations: Locations: Locations: Locations:
241 in Switzerland 50 in Switzerland 3 in Switzerland 7 in Switzerland 684 in Switzerland
35 internationally 58 internationally 23 internationally present in over
30 countries
S ta ff : S ta ff : S ta ff : S ta ff : S ta ff :
11 729 in Switzerland 7 608 in Switzerland 961 in Switzerland 497 in Switzerland 7 146 in Switzerland
1 027 internationally 13 165 internationally 1 080 internationally 18 375 internationally
CSG organisational chart as at 31 December 1998.
Page 3

4. POWER AND HEATING
ON TARGET FOR 2004
A total of 169 million kWh of elec- Alpha buildings Solar power plant on Uetlihof roof
tricity and 114 million kWh of heat ‘Alpha buildings’ describes CSG’s 85 A solar power plant was installed on
were consumed at the CSG loca- most energy-intensive buildings in the roof of our largest administration
tions in Switzerland which are Switzerland, each of which uses more centre in Switzerland (the Uetlihof in
included in the analysis. Electric- than 200,000 kWh of electricity per Zurich) in November 1999. In the
ity consumption thus rose by 12% year. These buildings account for future, the 170 photovoltaic cells,
in absolute terms compared with 61% of the energy reference area covering an area of 150 m2, will feed
1996 – due largely to the ex- and their power consumption amounts 18,000 kWh of electricity into the
panded scope of the environmen- to 85% of the Group’s total. The al- Swiss national grid each year.
tal management system to in- pha buildings are the focus of a con-
clude the head office of sumption optimisation project which
Winterthur. MIB AG started at the beginning of
1999.
Power consumption per m2 stable
CSG’s power consumption per Energy guidelines objectives
square metre was 126 kWh in 1998 Our Guiding Principles on Energy Use
– exactly the same level as two years (the ‘energy guidelines’) require spe-
earlier. Power consumption per em- cific power consumption to be cut to
ployee was 7,600 kWh. Total power 110 kWh/m2 by the year 2004.
costs for 1998 were CHF 29.2 mil- Given a current figure of 126 kWh/
lion, or an annual CHF 1,320 per m2, we can still realistically expect to
employee. achieve this target.
Despite expanding the scope of the Specific heat consumption fell by
environmental management system, 12% to 85 kWh/m2 between 1996 Strengths
total heat consumption fell by 3%, and 1998. It is thus moving steadily
thanks mainly to greater heat recov- pGeographical expansion of the
towards the target of 80 kWh/m2 per
ery. Approximately CHF 4.9 million scope of our environmental
year.
was spent on heating in 1998. management system
pNew IT solutions for recording
data on consumption
Weaknesses
Trend in power consumption and computing power pPower consumption per square
at the computing centres (CCs) metre is stabilising, not falling
MIPS GWh pData currently cover only 1/5 of
8 000 60 Winterthur staff in Switzerland
6 000 45 Next steps / objectives
pPush forward with energy-
4 000 30 saving programme for 25
alpha buildings
2 000 15
pMore Winterthur buildings in
Switzerland to be included
0 0
Additional information
Computing power (MIPS) Power consumption (GWh) on the Internet
pList of all alpha buildings
The installed computing power (MIPS) of our computing centres has risen sharply in
recent years, while the centres’ power consumption is stabilising (excludes the pData basis, outlook 1999/2000
Winterthur computing centre).
Page 4

5. WATER, CHEMICALS, WASTE
FALLING WATER CONSUMPTION, LOWER FREON LOSSES
CSG’s consumption of drinking under 3,000 tonnes, or the major part Waste disposal breakdown
water in Switzerland has fallen of our waste. General refuse and 1998, CSG Switzerland
slightly in recent years, and the bulky waste made up approximately
number of chemical products 1,600 tonnes or 31%. This was incin- 8%
used has stabilised since 1996. erated or sent to waste disposal cen-
We have not yet been able to tres. Overall, we recycled 61% of our
close all the gaps in data on waste, while around 8% was classi-
waste disposal. For 1998, con- fied as hazardous or special waste
31%
solidated waste figures are avail- (e.g. chemicals, batteries, computer
able for the alpha buildings and scrap).
thus for 65% of all work places.
Coolants and 61%
Water and chemicals fire-extinguishing agents
In 1998, CSG in Switzerland con- As of the end of 1998, a total of
sumed 614,619 m3 of drinking water 10,623 kg of coolants was circulating Recycling
– or 111 litres per day per person – in 256 cooling installations in CSG
at a total cost of CHF 2.8 million. The Incinerated / waste
premises. The proportion of Freon
energy guidelines set a target of 460 disposal centres
R12 and Freon R22 coolants, which
litres/m2. In 1998, this target had Hazardous and special waste
are known to damage the ozone layer,
already been met by 196 buildings, was lowered from 95% to 85%
accounting for 27% of total con- thanks to the use of less critical
sumption. agents. At 419 kg (4% of the quantity
introduced), losses were lower than in
CSG used 46,000 litres of chemical
1996, although leakages from 23
products in 1998, with 60 of the 230
installations are still relatively high.
different products belonging to toxin Strengths
Further remedial measures are thus
classes 1-5S. In mid-1999 we intro- pIntroduction of microfibre
planned for 2000.
duced the use of microfibre cloths in technology in cleaning
office cleaning. This specialist ma- A total of 19,989 kg of halon type
terial is used exclusively where clean- pReduction of coolant losses
1301 was introduced into 56 fire
ing involves only water, as part of our extinguishing systems in 1999. This
Weaknesses
efforts to further reduce the range of is virtually unchanged over 1996
chemicals we use. The closer involve- (20,290 kg). No losses have been pThe proportion of waste which is
ment of external cleaning companies reported in recent years. incinerated is still too high
should result in greater awareness of pGreater transparency is still re-
ecological factors when cleaning quired with regard to the dis-
products are chosen. posal of waste from premises
outside major centres
Waste
The alpha buildings produced 5,240 Next steps / objectives
tonnes or around 286 kg of waste pCompletion of reorganisation of
per capita in 1998. Extrapolated to waste management
all our Swiss sites, this corresponds
pFurther remedial measures in
to a total volume of waste of around
cooling installations
8,000 tonnes. Paper and board
waste combined accounted for just
Additional information
on the Internet
pEntry template for information
on substances used
pDetails of data quality
Page 5

6. PAPER AND TRANSPORT
INCREASED PAPER CONSUMPTION AND MORE AIR TRAVEL
CSG paper consumption in Swit- In 1997, technical reasons led us to Air travel from locations
zerland amounted to around switch printing of our continuous outside Switzerland
7,650 tonnes in 1998. We have forms to chlorine-free bleached paper Data on air travel by non Swiss-based
recorded a 20% rise (excluding made from virgin pulp. Having exam- CSFB staff were recorded for the first
Winterthur) since the Environ- ined the current status of paper pro- time in 1998. These data show a
mental Performance Evaluation duction technology we decided that further 350 kilometres of air travel
1996/97. Increased outsourcing this move was ecologically defensible. (approximately 26,000 km per
has resulted in a reduction in our As a result, however, recycled paper capita), at a cost of CHF 145 million.
own fleet of business vehicles. as a proportion of the CSG total has
fallen from 52% (1995) to its current Video conferencing
Paper level of 9%.
The use of video conferencing saved
The strong growth in customer ac- around 2 million kilometres of air
counts has resulted in a 12% in- 37 million kilometres travel (CHF 650,000) for Swiss loca-
crease in continuous forms since travelled by air tions, and approximately 8 million
1996. The launch of the new CSG Our business activities at locations in kilometres, or CHF 2.7 million, for
market presence is one of the main Switzerland generated air travel of 37 CSFB in New York.
reasons for the striking 127% rise million kilometres (1,300 km per
in printed matter. capita) in 1998, producing 8,300
tonnes of carbon dioxide, a green-
The electronic availability of docu- house gas. The Group spent CHF 19
mentation is continuing to grow, such million on airline tickets, while the
that the use of conventional forms has number of flights booked in Switzer- Strengths
been reduced by 21%. Our earnest land (excluding Winterthur) rose from pExpansion of electronic docu-
commitment to e-commerce in Swit- 3,700 to 8,000 between 1994 and mentation (‘print on demand’) as
zerland is likely to result in a reduction 1998. an alternative to paper
of the paper output from transaction
processing in the longer term. pExpansion of data collection on
air travel and video conferencing
Share of total paper consumption Share of kilometres travelled by
by category (incl. Winterthur) air, 1998, by business unit Weaknesses
p20% increase in paper con-
16% 6%
sumption
10%
33% pAir travel continues to rise
8%
Next steps / objectives
41% p‘Paperless’ potential in transac-
13% tion processing to be sought
25% more systematically
pCredit granting procedure to
22% move to fully electronic process-
26%
ing (4 million documents)
Continuous forms Winterthur CS
Printed matter pPromotion of video conferencing
CSPB CSAM
Copier paper CSFB Additional information
Envelopes on the Internet
Miscellaneous* pPaper-saving measures imple-
mented
*Mailings/enclosures/promotional
printed matter (7%), conventional forms pDetailed analysis of air travel
(5%), office supplies/stationery (2%),
board and hygienic paper (2%)
pAnalysis of surface transport
Page 6

7. PERFORMANCE EVALUATION
108 BILLION ENVIRONMENTAL IMPACT POINTS
The data contained in the Envi- Estimating our environmental From value creation as stated on the
ronmental Performance Evalu- impact worldwide consolidated CSG balance sheet, and
ation are assessed with regard For the first time we have calculated the calculation of our global environ-
to their environmental impact. the environmental impact of our global mental impact, we derived an ecologi-
According to the environmental operations. The ‘EIP 97’ methodology cal efficiency figure for 1998 of 5.8
scarcity method (EIP 97 method- applied to Switzerland was used as a centimes per EIP. Since the methodol-
ology), the companies covered by basis, adapted in order to analyse ogy is still in its pilot phase, it is not yet
the CSG (Switzerland) environ- activities at a global level. The calcula- possible to compare this figure with
mental management system pro- tion shows that our non-Swiss loca- previous years or with other compa-
duced 108 billion environmental tions account for more than half of the nies.
impact points (EIPs) in 1998. environmental impact caused by the
Group. We had previously underesti-
Power consumption dominant mated the ecological significance of
Our power consumption continues to our employees’ air travel around the
have a great impact on the environ- world – this ranks second overall
ment, with 70% of all our EIPs origi- behind power in terms of environmen-
Additional information
nating in this area. At 13%, the envi- tal impact.
on the Internet
ronmental impact caused by heating pEvaluation applied to non-
provision is on the same scale as Ecological efficiency Swiss locations
paper consumption and air travel ‘Ecological efficiency’ describes the
combined. economic value which is created for pEvaluation according to CML
each incidence of environmental im- methodology and ‘Eco-Indica-
The EIP increase from 88 billion to tor 95’
pact. The aim is to generate the
108 billion since 1996 is due primarily
greatest possible economic value with pInformation on the issue of
to the expanded scope of our environ-
the lowest possible consumption of ecological efficiency
mental management system by in-
resources and minimum emissions.
cluding Winterthur.
Comparison of Environmental Performance Evaluation 1996 / 1998 according to EIP 97
EIP 97 in millions
80 000
60 000
1996
1998
40 000
20 000
0
Coolants Courier Vehicles Waste Water Paper Heating Air travel Power
journeys disposal
Page 7

8. ENERGY GUIDELINES AND
VfU KEY FIGURES
Energy guidelines status report ings target of 15% (basis 1994)
Validation by SGS-ICS AG
In our 1995 energy guidelines we for the time being. Switching our
formulated our operational ecology customer output to chlorine-free “We have verified the underlying data
targets, to be achieved by 2004, on bleached paper made from virgin concept (recording, evaluation,
the basis of 1994 consumption fig- pulp means that we are no longer control/plausibility checks) for the
able to achieve our target of 60% data and analysis given, in addition
ures and the Group structure at that
recycled paper (see page 6). At to all the information which is directly
time (environmental management
2.4%, we are already below our related to the CSG environmental
system in Switzerland). A ‘half-time’ management system. Statements
status report shows the following: target 5% limit on chlorine-
specific to the bank and to opera-
bleached paper, however.
tions were not subject to verification.
pWe are on target as regards power,
pIn the transport category, there has Random checks were conducted in
heating and water. However, we the areas of energy and water.
are still some way away from our been an increase in transport and
travel services provided externally In our assessment, this report pre-
target of 3% renewable sources of
and a corresponding reduction in sents a true and fair picture of the
energy for heating.
our own fleet of vehicles. This actual situation with regard to
pWhere paper is concerned, recent trend greatly limits our direct room operational ecology within Credit
years have seen a sustained trend Suisse Group.”
for manoeuvre and thus also
towards the provision of informa- jeopardises our savings targets SGS International Certification
tion in electronic form. Despite the (reduction of kilometres covered by Services AG
present increase in our paper con- transport and courier trips; reduc- Elvira Bieri and Dr. Franz Heinzer
sumption, we are therefore confi- tion of specific fuel consumption). Zurich, 26 December 1999
dent that it will fall in the medium
term and we will stand by our sav-
ADDRESSES & CONTACTS
Produced on recycled paper (Perlentend) by Druckerei Feldegg, Zollikerberg
Project group
Environmental management sector
Otti Bisang, Patrik Burri, Caroline
Portmann, Dr. Bernd Schanzenbächer,
VfU Key figures 1998 Absolute Specific Nick Marolf
Specialist energy unit
Electrical energy consumption 168 m kWh 7,600 kWh/emp.
Martin Eberle
2
Heating energy consumption 114 m kWh 85 kWh/m MIB AG
3
Bruno Solari, Reto Cajacob
Water consumption 614,619 m 111 litres/emp. per day
Total paper consumption 7,650 tonnes 270 kg/emp. Consultants
E2 Management Consulting AG
Copier paper consumption 191 m sheets A4 6,790 sheets A4/emp.
Waste generated 8,000 tonnes
1 )
286 kg/emp. Information and orders
Credit Suisse
Air travel 37,3 m km 1,300 km/emp. Environmental Management, CUCE
P.O. Box 100
2 )
Surface travel 1,3 m km 62 km/emp.
3 )
CH-8070 Zurich
CO emissions 68,700 tonnes 3,000 kg/emp.
2
Tel. ++ 41 1 333 73 33
Fax ++ 41 1 333 76 33
VfU key figures define an internationally established standard for comparing and/or
benchmarking banks, savings banks and insurance companies in terms of their e-mail: csg.eco@csg.ch
CUCE 12/99; 5590044
operational ecology. Details of calculations and key figures from 1996 can be found http://www.credit-suisse.ch/
on the Internet (Appendix 1 to the Environmental Performance Evaluation). ecoperformance99
1)
1998 figures available for 65% of all employees, extrapolated to 100%
Other publications on the Internet
2)
Not comparable with 1996 figures, as 1998 figures do not include all surface travel
pwww.csg.ch/eco_performance_97
3)
CO2 emissions generated directly by electricity, heating provision and transport
pwww.csg.ch/ecoreport98
Page 8